Description :

1. Responsible for taking catalog orders by phone, assisting with returns or exchanges, and general customer service assistance.
2. Focused was effectively placing orders and offering my customers items similar to what they ordered for the upsell.
3. Offered credit cards to my customers.
4. Showed the live working of merchandise.
5. Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates.
6. Arranged stock on shelves or racks in sales area and keeps merchandise in order.
7. Applied suggestive selling techniques and up sells to current and prospective customers.

Experience

7-10 Years

Level

Management

Education

High School Diploma

Description :

1. Placed catalog orders over the phone,tracked order locations for clients while promoting latest company products to our clients.
2. Filed paper work and kept record of team sales conducted daily.
3. Enjoyed the social aspect of this particular job.
4. Enjoyed speaking with the client and assuring that our company products were of the best quality.
5. Became familiar with using Microsoft word , excel and navigating through the internet as well as learning to navigate through ups and fedex to locate client order inquires.
6. Responded to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of order.
7. Accessed electronic and paper catalog system to look up product information and availability.

Experience

7-10 Years

Level

Management

Education

Associate In General Studies

Description :

1. Represented Baker Distributing Company as a leader in the industry ensuring maximum sales.
2. Interacted with internal and outside sales people, vendors and contractors.
3. Responsible for showroom merchandising and re-stocking product.
4. Assisted in resolving customer relations problems with both dealers and end-users.
5. Completed sales order process for customers with efforts to up-sell associated items.
6. Serviced walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration.
7. Provided customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.

Experience

2-5 Years

Level

Executive

Education

GED

Description :

1. Managed product catalog updates, ensuring data accuracy and consistency across platforms.
2. Collaborated with cross-functional teams to gather product information and specifications.
3. Conducted regular audits of catalog entries to identify and rectify discrepancies.
4. Utilized catalog management software to streamline data entry and retrieval processes.
5. Trained new team members on cataloging procedures and best practices.
6. Analyzed customer feedback to improve product descriptions and categorization.
7. Maintained up-to-date knowledge of industry trends to enhance catalog offerings.

Experience

5-7 Years

Level

Executive

Education

Associate's

Description :

1. Managed catalog inventory, ensuring accurate data entry and timely updates to product listings.
2. Processed customer orders efficiently, maintaining a high level of accuracy and attention to detail.
3. Collaborated with cross-functional teams to enhance catalog organization and product visibility.
4. Conducted regular audits of catalog data to identify and rectify discrepancies.
5. Provided exceptional customer service, addressing inquiries and resolving issues related to catalog orders.
6. Trained new staff on catalog management systems and best practices for data entry.
7. Utilized analytical skills to assess catalog performance and recommend improvements.

Experience

5-7 Years

Level

Executive

Education

BA In Criminal Justice

Description :

1. Managed product cataloging and inventory processes, ensuring accurate data entry and updates.
2. Collaborated with cross-functional teams to streamline catalog operations and improve product visibility.
3. Trained new employees on catalog management systems and best practices for data accuracy.
4. Conducted regular audits of catalog data to identify and rectify discrepancies.
5. Provided exceptional customer service by addressing inquiries related to product availability and specifications.
6. Developed and maintained comprehensive documentation for catalog processes and procedures.
7. Utilized analytical skills to assess catalog performance and recommend improvements.

Experience

2-5 Years

Level

Junior

Education

MS

Description :

1. Led initiatives to enhance catalog accuracy for Amazon UK, reducing errors by 30% through data audits.
2. Collaborated with vendors to resolve product listing discrepancies, ensuring timely updates.
3. Managed inventory data, optimizing stock levels and improving order fulfillment rates.
4. Conducted regular reviews of product listings to ensure compliance with company standards.
5. Assisted in the development of training materials for new catalog associates, improving onboarding efficiency.
6. Analyzed customer feedback to identify trends and improve catalog offerings.
7. Coordinated with cross-functional teams to support product launches and promotional events.

Experience

5-7 Years

Level

Executive

Education

MS In Engineering Management

Description :

1. Managed and updated a comprehensive catalog for SuperHeroStuff, enhancing product visibility and sales.
2. Crafted engaging and informative product listings to drive customer interest and increase conversion rates.
3. Developed unique SKU numbers and integrated new products into the inventory database efficiently.
4. Ensured accuracy and consistency of existing listings through regular updates and quality checks.
5. Coordinated with vendors to resolve invoice discrepancies and ensure timely processing of shipments.
6. Provided exceptional customer service by assisting with inquiries and guiding purchases effectively.
7. Conducted follow-up calls to ensure order satisfaction and address any customer concerns.

Experience

2-5 Years

Level

Executive

Education

Bachelor's

Description :

1. Managed product catalog updates, ensuring accuracy and consistency across all platforms.
2. Collaborated with sales and marketing teams to develop promotional materials and pricing strategies.
3. Conducted regular audits of product listings to maintain data integrity and quality.
4. Created and maintained product information displays in catalogs, enhancing customer engagement.
5. Monitored inventory levels to ensure product availability and timely restocking.
6. Assisted in the development of online content and electronic communications for product launches.
7. Provided training to new team members on catalog management processes and best practices.

Experience

2-5 Years

Level

Junior

Education

B.A. In Communications

Description :

1. Managed product catalog by collecting and updating product details, ensuring accuracy and relevance.
2. Optimized inventory levels to meet demand, reducing stock discrepancies by 25%.
3. Collaborated with marketing to align catalog offerings with current trends and customer preferences.
4. Developed and implemented catalog maintenance procedures to enhance data integrity.
5. Engaged with customers through various channels, addressing inquiries and providing product information.
6. Conducted regular audits of catalog data to identify and rectify inconsistencies.
7. Provided training and support to team members on catalog management best practices.

Experience

2-5 Years

Level

Executive

Education

MS

Description :

1. Analyzed sales data to optimize product placement and pricing strategies, enhancing revenue generation.
2. Developed a comprehensive system to align customer needs with suitable products, improving customer satisfaction.
3. Managed inventory and order fulfillment processes, ensuring timely delivery of products to customers.
4. Maintained accurate SKU inventory across multiple locations, facilitating efficient product delivery and availability.
5. Ensured all orders were processed and shipped within specified time frames, enhancing operational efficiency.
6. Monitored stock levels and adjusted inventory based on demand forecasts, optimizing resource allocation.
7. Collaborated with marketing teams to create engaging product pages that increased online visibility.

Experience

5-7 Years

Level

Executive

Education

GED

Description :

1. Served as a key resource for catalog information, ensuring data accuracy and consistency.
2. Managed customer inquiries regarding product returns and refunds, enhancing service quality.
3. Accurately processed refund requests and maintained detailed records of transactions.
4. Monitored inventory levels and coordinated with vendors to ensure timely product availability.
5. Collaborated with the Product Manager to refine product strategies and catalog offerings.
6. Created and updated catalog items, ensuring all product descriptions were accurate and engaging.
7. Conducted regular audits of catalog data to identify and rectify discrepancies.

Experience

5-7 Years

Level

Executive

Education

MS

Description :

1. Managed the online catalog, ensuring accurate product listings and timely updates.
2. Conducted regular audits to maintain data integrity and improve catalog accuracy.
3. Collaborated with marketing and sales teams to create compelling product descriptions.
4. Analyzed customer feedback to enhance product offerings and user experience.
5. Developed and implemented catalog management processes to streamline operations.
6. Trained team members on catalog management best practices and tools.
7. Utilized data analysis tools to track catalog performance and identify improvement areas.

Experience

5-7 Years

Level

Executive

Education

B.S. in Business