A Catalog Sales Associate works closely with the customers and determines their needs, and recommends the right solution. A well-drafted Catalog Sales Associate Resume mentions the following core duties and tasks – solving customer complaints and ensuring maximum client satisfaction, ensuring a high level of customer satisfaction, assessing customer needs and providing assistance on product features; actively seeking out customers, handling returns, cross-selling products, and complying with rules and regulations relating to the market.
Those seeking this job role must mention on the resume such skills as – basic math skills, familiarity with inventory procedures, solid communication, and interpersonal skills, the ability to perform under pressure and address complaints promptly, and working knowledge of the customer and market dynamics and requirement. A degree is a common experience seen on eligible resumes.
Objective : To establish a long-term career in a company where I may utilize my Catalog Sales Associate professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.
Skills : Customer Service, Sales, Call Center.
Description :
Serviced Call Center and Customer Contact Support The telemarketing postion consisted of multi tasking navigating through multiple programs in a speedy manner.
Fast paced enviroment full of enthusiasm usually on avg take from 80 to 120 calls a day.
Entered the customer's information correctly for the order they were placing.
Always delivered excellent customer service making them feel welcome and postive about shopping with us.
Had to place orders speedily to keep down my talk time.
Had to sell extra items to customers including upsales, coordinating items, company credit cards, and 30 day trial programs.
Applied rewards service spending points as discounts or credits towards customer accounts.
Experience
2-5 Years
Level
Executive
Education
GED
Catalog Sales Associate Resume
Objective : Training to use a forklift, hand jack, shrink wrap equipment, and other shipping supplies, materials, and equipment, and also Knowledged of UPS/Fed Ex/DHL and USPS regulations and shipping techniques desired.
Skills : MS Office, Sales.
Description :
Greeted customers and determined their needs and wants.
Discuss type, quality and number of merchandise required for purchase.
Recommended merchandise based on individual requirements.
Advised customers on utilization and care of merchandise.
Provided advice to clients regarding particular products or services.
Explained the use and advantage of merchandise to customers.
Answered customers' queries and concerns.
Experience
0-2 Years
Level
Entry Level
Education
MS
Catalog Sales Associate Resume
Summary : Hardworking, organized, Catalog Sales Associate professional with a proven background delivering sensible business technology solutions on time and under budget while working as a team member or team leader.
Skills : Windows Xp, Windows 7, Computer : Microsoft Word, Administrative, Organizational, Customer Service.
Description :
Responsible for taking catalog orders by phone, assisting with returns or exchanges, and general customer service assistance.
Focused was effectively placing orders and offering my customers items similar to what they ordered for the upsell.
Offered credit cards to my customers.
Showed the live working of merchandise.
Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates.
Arranged stock on shelves or racks in sales area and keeps merchandise in order.
Applied suggestive selling techniques and up sells to current and prospective customers.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Catalog Sales Associate Resume
Headline : Seeking a Catalog Sales Associate position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Power Point, Microsoft Excel, Microsoft Word, Team Building, Customer Service, Public Relation, Leadership Development, Interviews and Marketing.
Description :
Worked with multiple operating ststems.
Assisted a diversity of customers from young to elderly in placing catalog and online orders.
Conducted outgoing customer sales or service calls and resolve customer complaints.
Obtained goods, packaging, and preparing packages for shipment.
Maintained UPS/Fed Ex/DHL and USPS records including data entry, delivery tracking, and all related paperwork for inbound and outbound shipments.
Communicated with purchasing department relating to purchase order information for inbound shipments for identification of recipient.
Processed all paperwork and keep documentation for all international shipments.
Experience
5-7 Years
Level
Executive
Education
GED
Catalog Sales Associate Resume
Headline : Enthusiastic, skilled, and reliable unit Employee seeking a position that reflects my experience, skills, and personal attributes and will give me the opportunity to learn and grow within a company. This will include dedication, meeting goals, creativity, and the ability to follow through.
Responsible for taking inbound catalog sales calls.
Provided excellent customer service to all customers.
Maintained above average ratings in performance standards.
Involved in many areas of the business, assisting as a Training Mentor and properly maintained an information desk.
Packed and shipped items for product shows and as necessary for other requests.
Performed other tasks as assigned, including but not limited to backup for Product Return Services area and mail room.
Experience
5-7 Years
Level
Junior
Education
Bachelor's In Business Management
Catalog Sales Associate Resume
Headline : Catalog Sales Associate who maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty. Committed to addressing customer concerns with speed and accuracy in high call volume environments. Superior computer skills and telephone etiquette.
Skills : Microsoft Outlook, Managing Skills.
Description :
Asked open-ended questions to assess customer needs.
Consistently hit and exceeded sales goals.
Placed catalog orders over the phone.
Answered questions and account information and status.
Checked on backorders and returns.
Maintained computer inventory of all materials stored in the warehouse.
Received inbound customer calls and supports sales through communicating product and credit services knowledge.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Catalog Sales Associate Resume
Summary : Performing cost analysis of various shipping companies to ensure most cost effective method is used, Overtiming is required, sometimes on short notice, and also Assisting Toy Store with distribution of power wheels sales from the warehouse.
Skills : Medical Terminology, Customer Service, Cerner, Schedule Appointments, Electronic Medical Records, Team Building, Team Leader, Coaching.
Description :
Placed catalog orders over the phone,tracked order locations for clients while promoting latest company products to our clients.
Filed paper work and kept record of team sales conducted daily.
Enjoyed the social aspect of this particular job.
Enjoyed speaking with the client and assuring that our company products were of the best quality.
Became familiar with using Microsoft word , excel and navigating through the internet as well as learning to navigate through ups and fedex to locate client order inquires.
Responded to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of order.
Accessed electronic and paper catalog system to look up product information and availability.
Experience
7-10 Years
Level
Management
Education
Associate In General Studies
Catalog Sales Associate Resume
Summary : Experienced Catalog Sales Associate Professional with 13+ years of sales experience. Bilingual Versatile Mature Creative Entrusted with high levels of responsibility and confidentiality.
Skills : Experience In Receptionist Duties, Business Communication.
Description :
Quickly, efficiently and professionally took orders for Brylane Home, Brylane wishes and Brylane Kitchen.
Built a loyal customer rapport by using a friendly yet effective sales approach.
Properly offered a 3rd party, coordinates and add-ons.
Tracked UPS packages for customers.
Assisted customer with online and phone catalog order, suggest and recommend alternative products to customer that is within their budget.
Resolved all issues associated with customer order in a timely and professional manner.
Filled customer orders and packaging orders for shipment according to shipping guidelines. This includes freight deliveries and shipments by common carriers in addition to UPS/FED Ex/DHL/USPS.
Experience
10+ Years
Level
Senior
Education
GED
Catalog Sales Associate Resume
Objective : Assessing and meeting customer merchandise and service needs by sharing product knowledge, answering questions, and directing customers to merchandise, suggestive upselling, and awareness of product availability.
Skills : Bilingual, Customer Service, Records Management, Inventory, Sales, Collections, Medical Records, MS WORD, MS EXCEL, MS POWERPOINT, Billing.
Description :
Received inbound customer calls and supports sales through communicating product and credit services knowledge.
Assisted customers in product selections and orders by suggesting related products.
Engaged customers to create a friendly and fun online shopping experience.
Accurately key customer ordered and answered customer inquiries.
Maintained product knowledge and expertise by attending ongoing training, reading product updates and business related memo's and/or materials.
Effectively at cross-selling brand merchandise and private label credit cards.
Worked effectively with others in the team to accomplish goals and resolve issues.
Experience
2-5 Years
Level
Executive
Education
MS
Catalog Sales Associate Resume
Objective : Helping resolve customer problems and make suggestions/share product knowledge to turn returns into exchanges, and also Communicating merchandise and service needs to management on a timely basis.
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