To ensure success, the following skills are needed – prior professional experience in personal and commercial finance; understanding of current effective methods of debt relief; and customer service skills. To obtain this job, a degree in accounting or finance is required. Necessary certification is mandatory.
Headline : Seeking a challenging and rewarding position in sales with a growing, and forward-thinking company that will give me the opportunity for career advancement. To provide assistance to faculty and department heads by counseling with students concerning problem areas.
Worked to help the public (locally and nationally) in a call center to achieve their financial goals with regard to credit card debt and other financial issues.
Counseled clients over the phone and in person.
Appropriated, recommended, and referred clients to other services offered by ClearPoint.
Wrote monthly blogs for educational resources published on the website for current and potential clients.
Assisted clients with budgeting their funds to help reduce monthly variable expenses to help them repay the debt within 5 years.
Educated clients on debt consolidation and elimination, provided recommendations for improving personal financial situations.
Negotiated settlements, monthly payments, and interest rate reductions with creditors, collection agencies & attorneys.
Experience
5-7 Years
Level
Executive
Education
Personal Financial Planning Course
Certified Credit Counselor Resume
Headline : A financial services professional with a broad working knowledge in loan origination, credit resolution, customer service, and sales. Proven communication and interpersonal skills. Ability to multi-task within a fast-paced environment.
Skills : Business Development, Underwriting Guidelines, Credit Analysis.
Description :
Accurately and consistently obtained a comprehensive overview of clients' financial situation, goals and objectives, and expectations.
Assisted clients with creating a spending plan that reflects the clients' immediate needs and long and short-term goals.
Educated clients on identifying available resources to meet priority expenses and support financial goals.
Reviewed debt obligations, which includes an analysis of the credit report.
Educated clients on possible alternatives and options relevant to the clients' particular situation and in support of the clients' financial goals.
Utilized training and outside resources to provide education to clients on complex financial issues.
Prepared appropriate documentation of all counseling sessions in a timely manner and in accordance with agency guidelines.
Experience
5-7 Years
Level
Executive
Education
BS
Certified Credit Counselor Resume
Summary : Over 4+ years of experience as a Certified Credit Counselor. Seeking a leadership position in a banking or financial environment to utilize my strong finance and analytical background.
Skills : Client Relationships, Process Credit Applications, Account Maintenance.
Description :
Processed applications submitted by clients supporting the customer service goals of the Internet Department.
Provided complete, concise, and confidential financial education and counseling to clients by identifying their unique financial situation and providing appropriate financial solutions.
Conducted phone sessions with clients to gain an understanding of their financial hardship by reviewing their monthly budget.
Maintained a positive rapport with clients at all times by email, phone, and face to face.
Developed personalized Action Plans for each client with recommendations to reduce monthly expenditures and alleviate financial strain.
Provided Level 1 Housing counseling to clients that are behind on their mortgage to assist with beneficial education and next step options.
Assisted clients seeking immediate assistance with any financial issues and concerns through Live Chat.
Experience
7-10 Years
Level
Management
Education
Diploma
Certified Credit Counselor Resume
Summary : To provide financial phone-counseling by upholding the standards of the counseling model to consumers in need and provide appropriate solutions as related to the consumers need in accordance with the counseling model.
Served as a client advocate and intermediary with creditors.
Planned, organized, and developed 20+ weekly household budgets.
Conducted 30+ counseling sessions weekly.
Managed a staff of 5 Administrative Assistants.
Planned, organized, and facilitated quarterly training for administrative staff.
Identified real-time and potential future financial risks and recommended solutions to alleviate ongoing hardships.
Managed 400+ clients resulting in 95% of all monthly payments being received.
Experience
7-10 Years
Level
Management
Education
B.S. In Professional Writing
Certified Credit Counselor Resume
Headline : As a Certified Credit Counselor, responsible for performing subsequent counseling assignments; follow-up reporting, and communication with clients in conjunction with the department practices, managing voicemail, and email correspondence efficiently.
Skills : Active Listening, Critical Thinking, Service Orientation.
Description :
Oversaw hiring and training classes of up to 20 employees at a time, both in-person and virtually led orientation sessions, and provided ongoing support during training.
Communicated regular feedback to management on new hires and determined satisfactory progress or if corrective action was necessary.
Provided pre-bankruptcy credit counseling and pre-discharge debtor education to consumers filing bankruptcy.
Counseled consumers concerned about debt, discussed the pros and cons of all realistic solutions, and provided education, resources, and referrals as appropriate.
Trained new counselors in person and virtually, shadowed random client sessions, and provided coaching immediately ensuring counseling sessions met high standards.
Followed state and federal regulations and aligned with the mission of the organization.
Conducted live counseling sessions for current and potential funders.
Experience
5-7 Years
Level
Executive
Education
BS
Certified Credit Counselor Resume
Headline : As a Certified Credit Counselor, Responsible for conducting activities resulting in the timely collection or resolution of delinquent balances within an assigned portfolio of customers' accounts receivable.
Skills : Customer Service, Bilingual, Microsoft Operation Systems And Office Suites, Computer Savvy.
Description :
Educated and empowered clients on various personal finance topics.
Discussed personal finance issues with clients while educating them in consumer rights, credit reports, money management, and budgeting.
Provided current information to clients about national and community resources and other organizations, and referred clients as appropriate.
Interacted diplomatically with a diverse clientele, and communicated comfortably and confidently with respect and confidentiality.
Scheduled appointments via telephone and chat for clients, confirmed daily appointments, and rescheduled appointments as necessary.
Remarkable aptitude for learning new software programs.
Acknowledged by clients and peers on outstanding calls.
Experience
5-7 Years
Level
Executive
Education
GED
Certified Credit Counselor Resume
Headline : Seeking the position of Certified Credit Counselor, responsible for reviewing and analyzing official coursework and test credit received from International applicants, based on admissions policies and procedures and from course content
Skills : Complex Problem Solving, Active Learning, Negotiation.
Description :
Addressed, an average of 20 plus clients on concerns for financial issues on a weekly basis.
Educated clients on financial issues 100% of the time.
Analyzed the client's budget.
Established a workable budget that the client can work with.
Presented clients with tools, resources, and options that were available to them.
Followed through with clients to assure that accurate information was sent out.
Achieved high call monitor standards average was 95%.
Experience
5-7 Years
Level
Executive
Education
BS
Certified Credit Counselor Resume
Summary : To prepare, front-to-end, credit applications for assigned accounts by performing independent, forward-looking credit analysis and work closely with Risk Approvers to ensure efficient turnaround on credit requests, annual reviews, etc.
Skills : Persuasion, Systems Evaluation, Time Management.
Description :
As call center counselor provided consumer assistance across the county.
Prepared written assessment and aggressive budget action plans for more than 700 consumers.
Processed, submitted, and participated in a homeowner's mortgage modification workout.
Participated in community events promoting available services.
Maintained a 20% loan modification success rate.
Reviewed and maintained open accounts and records.
Received and disbursed client monies.
Experience
10+ Years
Level
Senior
Education
Banking
Certified Credit Counselor Resume
Summary : Seeking a challenging position in customer service in the insurance field where my personal skills will be optimized, aiding me to expand with the company both personally and professionally.
Skills : Systems Analysis, Customer and Personal Service, Attention to Detail.
Description :
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Assisted customers with personal budgets to manage expenses more effectively.
Reviewed credit reports in-depth with customers to provide guidance on how to improve their credit score and become debt-free.
Created a customer retention letter that successfully increased the company's sales.
Provided client financial counseling and credit inquiry information.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Certified Credit Counselor Resume
Summary : A self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Hands-on client-oriented professional who implements creative strategies and is dedicated to continuous improvement.
Skills : Detailed Oriented, Interpersonal, Solid Analytical, Organizational, And Time Management.
Description :
Provide financial counseling to individuals and families.
Educated clients on topics including, but not limited to managing debt, consumer protection laws, credit report review, money management, collection action, student loans.
Assisted clients in developing a budget and setting financial goals through phone interviews.
Produced a written action plan that supports the client's best interests and customized steps to implement the established plan.
Trained new staff on topics of conducting sessions, customer service, rebuilding credit, and data entry.
Calculated feasibility of the Debt Management Plan and funds available to plan a method of debt liquidation.
Motivated and encouraged individuals to achieve their personal financial goals.
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