A Chargeback Specialist process and reconciles vendor and customer disputes, maintain documents of chargebacks, updates revenue reports, and posts chargeback credit card charges. Typical work activities that are seen on the Chargeback Specialist Resume are – investigating disputed credit and debit card transactions; taking suitable actions to resolve disputes; processing refunds, researching credit and debit card transactions; determining if purchases occurred; looking out for frauds, and reporting on suspected cases to the appropriate department.
The following skills are needed to work at this capacity – strong interaction abilities; strong verbal and written communication skills; the ability to deal with a variety of customers or merchants; and solid knowledge of MS Office software; and skillful in researching credit/debit card disputes. A minimum of an associate’s degree in finance or accounting is required for this role.
Objective : With five years of dedicated experience as a Chargeback Specialist, I excel in mitigating financial losses through effective dispute resolution and transaction analysis. My expertise encompasses collaborating with cross-functional teams to streamline chargeback processes, ensuring compliance with industry regulations, and enhancing overall recovery efforts. I am eager to contribute my analytical skills and proactive approach to a forward-thinking organization committed to excellence.
Processed and reconciled chargeback claims, ensuring accurate and timely resolution of discrepancies.
Tracked customer activity to identify trends and optimize dispute management strategies.
Collaborated with internal teams to address and resolve disputes from pharmaceutical companies.
Conducted thorough research to validate transactions and substantiate claims.
Communicated chargeback variances and best practices with team members and management.
Thrived in a fast-paced environment, effectively managing multiple priorities.
Utilized data analysis tools to enhance reporting and decision-making processes.
Experience
2-5 Years
Level
Executive
Education
B.S. in BA
Chargeback Specialist Resume
Summary : Bringing over a decade of expertise as a Chargeback Specialist, I have a proven track record in minimizing financial exposure through strategic dispute management and comprehensive transaction analysis. My role has involved working closely with cross-functional teams to enhance chargeback workflows, ensuring adherence to industry standards while driving recovery initiatives.
Managed daily volumes of credit card disputes for Apple Online Store, achieving a 95% resolution rate.
Conducted thorough research and escalated disputes to internal stakeholders, ensuring timely follow-up.
Crafted detailed responses for disputes, utilizing available data to substantiate claims.
Collaborated with internal business partners to determine resolutions for fraud and non-fraud related chargebacks.
Generated comprehensive reports to facilitate monthly financial audits and tax adjustments.
Processed cash and accounts receivable transactions, maintaining accurate records.
Executed daily bank reconciliations using advanced financial tools, ensuring accuracy and compliance.
Experience
10+ Years
Level
Senior
Education
BBA
Chargeback Specialist Resume
Headline : With seven years of extensive experience as a Chargeback Specialist, I possess a strong ability to analyze transactions and manage disputes effectively to minimize financial losses. My proficiency includes developing and implementing strategies that enhance chargeback resolutions, ensuring compliance with industry standards, and fostering collaboration across departments. I am committed to leveraging my analytical expertise and proactive problem-solving skills to drive success for a dynamic organization.
Managed and resolved customer chargebacks by analyzing incoming disputes and executing timely resolutions.
Trained and mentored team members on chargeback procedures, enhancing overall team performance and efficiency.
Administered banking systems, ensuring equitable distribution of workloads among team members.
Developed process improvements for dispute letters and logging systems, increasing efficiency in chargeback management.
Collaborated with call center supervisors to support quality assurance reports and improve service delivery.
Conducted thorough research to identify and rectify payment discrepancies, contributing to financial accuracy.
Reviewed reconciliation processes to ensure compliance and accuracy, addressing any anomalies promptly.
Experience
5-7 Years
Level
Junior
Education
B.S. Finance
Chargeback Specialist Resume
Objective : A seasoned Chargeback Specialist with five years of experience in optimizing dispute resolution processes and minimizing financial losses for organizations. I leverage my strong analytical skills to assess transaction discrepancies and implement effective recovery strategies. My collaborative approach with internal teams ensures adherence to regulatory standards while enhancing chargeback procedures. I am passionate about driving improvements and delivering exceptional results in fast-paced environments.
Executed vendor payment postings in compliance with departmental standards, enhancing processing efficiency.
Reconciled chargeback claim discrepancies, ensuring payment accuracy and adherence to guidelines.
Identified root causes of denied chargeback claims and communicated solutions to prevent future occurrences.
Resubmitted claims to manufacturers, securing additional payments for unaccepted denials.
Processed credit memos and invoices to rectify pricing errors, following standard approval protocols.
Monitored daily production reports and submitted timely updates to relevant team members.
Provided exceptional customer service to manufacturers, fostering positive relationships and resolving inquiries effectively.
Experience
2-5 Years
Level
Executive
Education
B.S. in BA
Chargeback Specialist Resume
Headline : Navigating the complexities of chargeback management for over seven years, I have successfully minimized financial losses through meticulous dispute resolution and in-depth transaction analysis. My experience includes collaborating with diverse teams to optimize chargeback processes and ensure compliance with industry regulations, ultimately enhancing recovery outcomes. I am enthusiastic about bringing my analytical mindset and innovative approach to a results-oriented organization.
Managed over 11,000 chargeback accounts, ensuring timely and effective resolution.
Conducted thorough reviews and analyses of daily chargeback reports to identify trends and recommend actions.
Designed and implemented Excel-based tracking systems to enhance loss prevention initiatives.
Collaborated with merchants to devise solutions that address recurring chargeback issues.
Analyzed transaction data to recommend funding holds and releases, alerting management to abnormal activities.
Participated in Visa and MasterCard chargeback seminars to stay updated on industry trends.
Requested and collected documentation from merchants for disputed transactions to support resolution efforts.
Experience
5-7 Years
Level
Executive
Education
B.S. Finance
Chargeback Specialist Resume
Objective : With a robust five years of experience in chargeback management, I specialize in analyzing transaction disputes and implementing effective resolution strategies that significantly reduce financial losses. My background includes extensive collaboration with cross-functional teams to refine chargeback procedures, ensuring compliance with regulatory standards and enhancing recovery rates. I am driven to apply my analytical acumen and results-oriented approach to contribute to an organization focused on operational excellence.
Skills : Data Analysis Tools, Dispute Resolution Management, Financial Analysis, Chargeback Process Optimization
Description :
Acquired in-depth knowledge of chargeback processes including Visa, MasterCard, American Express, and Discover card types.
Executed reversals and restricted account access upon thorough review of cases.
Assessed seller protection policies during detailed case evaluations.
Identified potential fraud and transaction discrepancies through effective case management.
Maintained daily communication with major credit card processors and collaborated with various merchants in a secure environment.
Evaluated account legitimacy using documentation and sensitive tools, ensuring compliance with internal policies.
Completed OFAC training and expanded PayPal database outreach to enhance compliance efforts.
Experience
2-5 Years
Level
Executive
Education
B.S. in BA
Chargeback Specialist Resume
Objective : Possessing five years of extensive experience as a Chargeback Specialist, I have honed my skills in effectively managing disputes and analyzing transactions to minimize financial losses. My role has involved implementing efficient chargeback processes, ensuring compliance with industry regulations, and collaborating with various departments to enhance recovery strategies.
Processed and analyzed chargeback invoices with precision, ensuring timely approvals and accurate data entry into JBA.
Managed monthly credit issuance to distributors, maintaining up-to-date account statements and resolving discrepancies.
Proactively contacted distributors to clarify short pay or denied charges, fostering strong relationships and ensuring prompt resolutions.
Generated detailed analytical reports for sales teams and management, providing insights into chargeback trends and recovery opportunities.
Educated merchants on best practices to prevent chargebacks, significantly reducing potential losses for the company.
Resolved complex issues in alignment with established policies and procedures, enhancing overall efficiency.
Collaborated with suppliers to address contractual issues, ensuring compliance and mutual satisfaction.
Experience
2-5 Years
Level
Junior
Education
B.S. Finance
Chargeback Specialist Resume
Objective : Bringing five years of specialized experience in chargeback management, I am adept at analyzing transaction disputes and implementing strategic resolutions to mitigate financial losses. My background includes developing robust processes that enhance compliance with industry regulations while collaborating effectively with cross-functional teams. I am committed to leveraging my analytical expertise and proactive approach to drive operational excellence within a dynamic organization.
Conducted thorough investigations of credit card chargeback disputes, compiling comprehensive cases to recover funds.
Drafted precise and effective responses to disputes, ensuring adherence to regulatory guidelines.
Utilized TS1, TS2, TDR, SharePoint, GPS, and Case log systems to manage chargeback processes efficiently.
Responded promptly to inquiries via email, fax, and phone, maintaining high levels of customer service.
Participated in committee meetings and collaborated on special projects to enhance operational efficiency.
Maintained strict adherence to security protocols concerning sensitive company and customer data.
Applied in-depth knowledge of credit card processing and fraud prevention techniques to improve chargeback processing.
Experience
2-5 Years
Level
Executive
Education
B.S. in BA
Chargeback Specialist Resume
Headline : With a solid seven years of experience as a Chargeback Specialist, I have honed my ability to effectively manage and resolve complex transaction disputes while minimizing financial exposure. My expertise lies in analyzing chargeback trends, implementing robust recovery strategies, and ensuring compliance with industry regulations. I thrive in collaborative environments, working closely with cross-functional teams to enhance operational efficiencies and improve recovery rates.
Negotiated settlements on accounts, securing favorable agreements for the organization.
Experience
5-7 Years
Level
Executive
Education
B.S. in BA
Chargeback Specialist Resume
Objective : As a Chargeback Specialist with five years of comprehensive experience, I have developed a keen ability to analyze transaction discrepancies and resolve disputes effectively. My background includes collaborating with various departments to optimize chargeback processes, ensuring adherence to all regulatory requirements while minimizing financial losses.
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