Chief Operations Officer/Office Manager Resume
Headline : Result driven, customer oriented professional with 15 plus years of management experience in both call center and retail environments. I have a keen knowledge on how to effectively balance all aspects of relationship management, employee relations/development, data analysis, sales goals. workforce optimization and ongoing process improvement.
Skills : Customer Service, Recruiting, Training, Team Building,.
Description :
- Work cohesively with the CEO while managing the company's day-to-day operating activities.
- Develop short-term and long-range strategic business goals to be executed by Senior Management.
- Manage all budget constraints and other financial commitments.
- Establish performance expectations for all areas of the business Assess policies and procedures to determine best practices.
- Allocate the appropriate resources to all business channels.
- Seek new business relationships with manufacturers to reduce cost of our product.
- Maintain a solid business relationship with all of our clients to exceed expectations.
- Manage cost and margin control by reviewing quarterly and annual financial goals.
Experience
5-7 Years
Level
Executive
Education
Management Science
Chief Operations Officer/Founder Resume
Objective : Performance management driven executive with more than ten years of healthcare administration and business development experience. Change management leader with the ability to implement operational change to meet current and future requirements, right sizing and redirection of business focus and personnel. Proven ability to identify and implement efficiency and operational solutions to ensure compliance while maximizing revenues, quality and productivity.
Skills : Microsoft Office, Spanish.
Description :
- Boosted company efficiency through technology upgrades and process improvements such as the development of our scripting tool which allowed us to analyze in great detail the various marketing campaigns through the revenue cycle.
- Revamped the managed care program, resulting in a 67% improvement in billable shipped product.
- Identified inefficiencies and made recommendations for process improvements Mentored, coached and trained 15 supervisor/managerial team members.
- Optimized the overall customer experience through the implementation of follow up educational calls to field questions on product use.
- Increased productivity by 10% through the implementation of a comprehensive proprietary field management program, while simultaneously reducing head count in that department by 40%.
- Monitored project schedules for 3 projects at a time.
- Consulted on compliance and regulatory issues within the various companies represented under CarePoint Holdings.
- Implemented and maintained accreditation for all companies.
Experience
2-5 Years
Level
Junior
Education
Psychology
Chief Operations Officer III Resume
Summary : A seasoned professional with more than 25 years of management and operations experience, human resources management and business development experience. Strong record of cost reduction and quality performance management in contracts oversight. Excellent qualifications in operations planning, implementation, management, team building, leadership and communications.
Skills : Transportation Management, Customer Service Manager, Operations Management, Grant Writing, Budget Management, Staffing.
Description :
- Managed the day to day operations of JUST 4U TRANSIT, LLC a minority transit service provider in Baltimore City.
- Established and maintained official and informal association with various federal, state and local officials and professionals to promote JUST 4U TRANSIT, LLC services and develop long term relationships for future opportunities.
- Recruit subordinates, drivers and other workers, train them and assigning them to appropriate task.
- Design route standard processes, planning their implementation, schedule and observing its execution.
- Create regular vehicle inspection program and maintenance electronic recording system.
- Created and maintain organizational budget for contracts.
- Assessed work performance of employees, provided feedback and discipline when required.
- Developed computer based management system to track job logs, work schedules, invoices and fiscal budget.
Experience
10+ Years
Level
Senior
Education
Business Administration
Deputy Chief Operations Officer Resume
Headline : Over twenty five years of progressively responsible experience in managing contracts, purchasing, and supply chain departments. Exceptional managerial and interpersonal skills with the ability to communicate effectively, both internally with technical staff, peers and management as well as externally with the client and others.
Skills : Microsoft Office, Quickbooks, Photoshop, Indesign, HTML, CSS, Budget Development, Budget Management.
Description :
- Manages and directs the daily activities of the mortgage operations.
- Responsible for all lending functions, which included sales, processing, funding, underwriting, closing, shipping and insuring.
- Responsible for the productivity and budgetary performance for the Operations staff.
- Worked with secondary marketing to deliver necessary products to the sales force.
- Worked with a team to develop and implement policies and procedures satisfactory for FHA/VA and investor relationships.
- Responsible for monitoring and reporting on the company's compliance and ethics policies and providing guidance for the CEO on matters relating to legal compliance.
- Develop and implement policies and procedures in connection with the CFPB rules and regulations and its related activities.
- Review all updates for the LOS system (Ellie Mae Encompass).
Experience
5-7 Years
Level
Executive
Education
Diploma
Chief Operations Officer Resume
Objective : To become a part of an organization where my analytical, organizational and managerial skills can be utilized to aid in the growth of the company and achieve its goals.
Skills : Microsoft Office, Operations Management.
Description :
- Managed a variety of general office activities personally and/or through delegation to employees Conducted research on customer issues and ensured appropriate resolution.
- Provided assistance to clients, developed alternative solutions and advised CEO as required.
- Served as a liaison with several law firms regarding political, administrative and compliance issues of the corporation with government agencies.
- Analyzed and organized sales operations and procedures such as sales administration, client services, administrative personnel, information management, filing systems, requisition of supplies, and other office operations Developed resources that created a timely and efficient workflow.
- Organized office to maintain a steady workflow from staff.
- Evaluated procedures and implemented new ones if needed.
- Solicited and applied customer feedback (internal and external), fostered quality focus in others, improved processes, products and services.
- Managed certain projects, such as development and implementation of new nodes.
Experience
2-5 Years
Level
Junior
Education
MBA
Chief Operations Officer I Resume
Summary : Professional with 30 years' experience of successful nonprofit administration and financial management. Demonstrated strengths include staff management, accounting, budgeting, cash management, human resources, operations, financial software conversion and coordination of internal and external audits. Skilled in coordination and staffing of volunteer board committees. Expertise in managing cross-departmental teams collaboratively.
Skills : Microsoft Office, Quickbooks, Photoshop, Indesign, HTML, CSS, Budget Development, Budget Management.
Description :
- Oversee all of the financial activities of organization by developing, managing, and monitoring the operating budget.
- Human Resources administrator for 70 employees including hiring, benefit, and payroll administration.
- Develop and evaluate services, programs, and special events that support the Y's mission within the community.
- Serves on the Finance Committee for the Y; attends monthly meetings to monitor and report on operations, cash flow, special events and actual performance to budget.
- Responsible for administration of grant monies.
- Assist with coordination and support of the Annual Support Campaign and all special events.
- Continue to handle all marketing duties listed below as Marketing Director.
Experience
10+ Years
Level
Senior
Education
Elementary Education
Chief Operations Officer II Resume
Summary : Lead culturally diverse teams with optimum success Analyzed systems and processes to streamline production and reduce waste Influenced and strengthened customer relations and service Systemized processes and operations to achieve higher than expected outcomes Conceptualized and implemented new strategies and standards Thrived in diverse environments and situations, adapting and overcoming any challenge Effectively mediated, lead and collaborated with diverse teams on multiple projects.
Skills : Retail Management, Sales Management.
Description :
- Responsible for Underwriting, Claims, Premium Audit, Product Development, Marketing and Agency Relations for HEMIC, a competitive state work comp mutual company which ended with $38,000,000 in premium and 5700 member policyholders.
- Rewrote HEMIC's producer contracts, reengineered workflow, and processes for Underwriting and Premium Audit.
- Implemented a predictive modeling program for risk pricing.
- Responsible for the management of HEMIC's combined ratio in coordination with various Vice Presidents reporting to the C.O.O.
- Oversight for all sales incentive meetings, conventions, and gatherings at various resorts and hotels.
- Additional responsibilities as President of HMI include executive oversight of Claims, Loss Control and Engineering, Carrier Relations, and Marketing and Production for HMI, a Managing General Agency owned by HEMIC.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Arts In History
Chief Operations Officer III Resume
Summary : Business development and operational expertise 15 years as a CEO & Founder 5 years in professional marketing services 4 years as a broker 4 years managing website design 18 years supervising employee's 18 years in sales Managed over in company owned financial assets Employed up to 75 employees.
Skills : Excel, Microsoft Office, Microsoft Office.
Description :
- Responsible for all of the sales, preparation and installation of seamless epoxy flooring in the northeast.
- Manage a sales team of 6 individuals in 4 different states.
- Manage an installation crew with an average of 13 people.
- Develop and implement a marketing plan for the purpose of securing new business.
- Coordinate and conduct on site sales presentations.
- Develop programs for the purpose of training both installers and sales people.
- Identify and exhibit at a minimum of 7 product specific trade shows each year.
- Develop and maintain relationships with contractors and architects within the territory.
Experience
10+ Years
Level
Senior
Education
Certificate In Computer Science
Sr. Chief Operations Officer Resume
Summary : Experienced HR Professional with 20 years of comprehensive experience including recruitment and retention, conflict resolution, change management, and benefits administration. Proven experience collaborating with senior management to conduct Human Resources strategic planning in order to support and further corporate goals. Posses broad knowledge of Human Resources in a variety of sectors for both exempt and non-exempt employees, Demonstrated experience in initiating cost containment strategies resulting in significant savings.
Skills : Microsoft Excel, Great Plains Accounting Software, Microsoft PowerPoint, BI 360, FRx and Management Reporter financial reporting tools.
Description :
- Reporting to the company President and Director of Patient Services responsible for the day-to-day administrative operations of this company that included Human Resources, Volunteer Services, Information Technology, Facilities Management, and Marketing and Public Relations.
- Conducted extensive analysis of existing HR organization and developed business plan to update all policies, procedures, services, programs and operations.
- Direct human resource functions including recruiting, hiring practices, benefits and compensation.
- Transformed previously disorganized, under-performing Human Resources Department into a well-functioning, cost efficient and highly utilized entity as evidenced by 85% improvement in service scores over prior year's employee survey data.
- Led company growth from a one million dollar operating budget to a five million operating budget.
- Rewrote 5 year old Employee Manual including revision of outdated policies to ensure compliance and adding new policies to improve moral.
- Identified numerous employees who had been incorrectly given a status of exempt and changed to non-exempt avoiding violations of Fair Labor Standards.
Experience
10+ Years
Level
Senior
Education
Communications
Deputy Chief Operations Officer Resume
Headline : Passionate and resourceful entrepreneurial executive with a proven track record of successfully leading small businesses to large global organizations domestically and internationally (United States, South America, Asia and Europe). Extensive experience in developing and executing strategic direction, sustained P&L and profitability improvements. Attracted and led high performing and results oriented teams.
Skills : Microsoft products, Many CRM's, IOS.
Description :
- Responsible for all client sensitive/confidential information.
- Responsible for underwriting all loan documents and arranging approval of all loan financing.
- Prepared all closing documents, title searches, credit evaluation.
- Managed all loan officers, processors and underwriters.
- Main contract person for Spanish speaking clients, translating documents.
- Primary point of Contact for Fannie Mae, Freddie Mac, VA and FHA.
- Responsible for bank inspections on all residential and commercial construction loans.
- Reviewed all construction plans to insure they complied with all building codes.
Experience
5-7 Years
Level
Executive
Education
MA
Chief Operations Officer Resume
Summary : Directs, administers, and coordinates the internal operational activities of the organization in accordance with policies, goals, and objectives established by the Chief Executive Officer. Leads and directs the following functions and/or business units: operations, human resources, information systems, traffic, new business coordination, and agency promotion and communication. Assists the CEO in the development of organization policies and goals that cover operations, personnel, financial performance, and growth of the functions and/or business units mentioned above.
Skills : Call Management Systems CCLAS: Proprietary Lease Accounting System InfoLease LeasePro MS Suite Applications Peachtree Accounting QuickBooks Quicken Oracle Studio Oracle Essbase.
Description :
- Responsible for providing strategic leadership through the establishment of long-range goals, strategies, plans and policies.
- Develop and execute both short-term and long-term asset/resource strategies and plans to meet business goals, optimize manufacturing utilization and ensure operational excellence.
- Oversee company operations to ensure production efficiency, quality, service and cost effective management of resources.
- Develop and implement strategic operating plans and budgets for all departments that reflect long term objectives and priorities as identified.
- Responsible for leading an effective and cohesive management team with effective succession planning.
- Plan, develop and approve specific operational policies, programs, procedures and methods in concert with general policies.
- Coordinate the operating and capital budgets according to the budget calendar, monitor monthly and other financial statements, and take effective corrective action as required.
- Accountable for all international distribution activities to include sales strategies and technical training of distribution partners.
Experience
10+ Years
Level
Senior
Education
Accounting
