The Child Support Officer performs a wide range of duties under general supervision. The major roles and responsibilities listed on successful Child Support Officer Resume include – interviewing case participants and others concerning child support issues, obtaining statement and documents pertaining to child support matters, locating and interviewing custodial and non-custodial parents, monitoring payment performance, initiating appropriate legal actions for collecting arrearages, appearing in the court of law as witness, interpreting and applying family support laws and performing all other duties as assigned.
A combination of training, experience, and formal education are needed to get positioned as a Child Support Officer and such include – knowledge of interviewing and debt collection techniques, a thorough knowledge of federal and state child support laws, familiarity with legal criteria for establishing paternity and a strong judging skill. A Bachelor’s degree from an accredited University along with relevant experience preferably dealing with child support program or family law practice is preferable.
Objective : Motivated and ambitious professional who excels at interacting with others at all levels to ensure organizational goals are obtained. Possess excellent interpersonal, analytical, and organizational skills as well as strong written and verbal communication skills.
Skills : Microsoft office and Word perfect.
Description :
Manage a caseload of child support complaints, public assistance reimbursement, and enforcement and collection of child support.
Interview case participants, attorneys, employers, and other agencies to explain issues and obtain information to investigate paternity claims, child support complaints, reimbursement of public assistance and child support arrearage, and to verify facts to resolve discrepancies.
Assess payment history and initiate earnings withholding, liens on personal and real property, writs, or other legal action.
Analyze child support legal documents; Review/analyze CalWorks referrals.
Complete audits of arrearages and interest due, if applicable, to make legal preparations; review, investigate, and evaluate the accuracy and completeness of child support cases and the propriety of actions taken.
Locate and interview individuals with delinquent accounts; prepare inter-jurisdictional documents.
Attend court to reach an agreement with the defendant, assist with the legal staff on legal actions, and conduct the debtor's examinations.
Experience
2-5 Years
Level
Junior
Education
General Education
Sr. Child Support Officer Resume
Summary : An experienced Child Support Office Specialist with over 15 years experience. An outgoing extremely professional team player who comes highly recommended by both past employers and current supervisors.
Skills : Case Management, Customer Service, Legal Documents, and Court Presentation.
Description :
Conduct interviews and investigation to obtain information for child support cases, collect child support payments through approved locate, skip tracing techniques.
Conduct all duties while maintaining compliance of all, rules, laws, and methodologies pertaining to complete child support operations.
Communicate information with Customers using both email, phone, and in-person interviews.
Complete legal documents pertaining to the establishment and enforcement of child support orders.
Coordinate workflow and conduct workflow analysis as needed to achieve goals set by the department.
Gather, assemble, analyze and evaluate case facts and evidence, and adopt effective courses of action through service requests and submitted applications.
Conduct in-depth interviews/investigations to locate absent parents Attend court to negotiate Child Support pleadings.
Experience
10+ Years
Level
Senior
Education
License In Business
Jr. Child Support Officer Resume
Objective : Seeking to obtain a position as leasing agent within a company that will give an opportunity to use attentiveness and knowledge of properly assisting customers and conducting business to benefit the company's growth.
Skills : Microsoft office, Customer Service, Typing, Communications.
Description :
Worked to determine the legal responsibility of payments, the number of payments, and monitored compliance with payment orders.
Completed while upholding customer service as the top priority.
Conduct interviews with complainants, defendants and occasionally witnesses, to elicit information necessary to establish paternity, verify locate information, and attain income information.
Evaluate both non-custodial and custodial parents' financial resources, determine responsibility, and amount of payments.
Attempt to obtain a stipulated judgment for child support payments.
Determine needed action, be it establishing paternity, establishing support, collecting payments, or closure.
Negotiate with attorneys and defendants to establish an amount of child support and settlement of arrearages.
Experience
2-5 Years
Level
Junior
Education
Paralegal Studies
Child Support Officer III Resume
Summary : Dedicated and focused who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Committed to delivering high quality with little supervision.
Skills : Microsoft Office, Accounting, Customer Service, Customer Service, Receptionist.
Description :
Worked directly with all types of customers in providing effective customer service via telephone and in person.
Conducted detailed in-office investigations to locate absent parents, employment verification and determination of personal and business assets.
Assessed child support cases to determine appropriate actions or documents needed to establish and collect child support.
Obtained any additional information needed to process cases and referred cases to the appropriate field staff for needed establishment, modification, or enforcement actions.
Explained Child Support Program policies, procedures, and regulations to customers.
Negotiated out-of-court settlements and agreements with custodial and non-custodial parents.
Extensive detailed data entry and record keeping after any interaction with customers.
Answered customers' inquiries via telephone (call-center) on a daily basis, averaging 100 calls per day.
Experience
10+ Years
Level
Senior
Education
Diploma
Child Support Officer I Resume
Summary : Extensive Case Management and Administrative experience with Department of Child Support. Experienced in coordinating and working with diverse groups.
Skills : Microsoft Office.
Description :
Responsible for opening or re-opening a child support case within state and federal mandated timeframes.
Conduct interviews with case participants, both in person and over the phone.
Performing in office investigation to aid in the establishment and enforcement of child support, paternity and medical support orders.
Maintain a caseload of two hundred and fifty to four hundred and fifty cases depending on current staffing and departmental need.
Review each case and determine the necessary action, which includes generating legal documents for filing with superior court, running a calculation based on the income of both parties, and negotiating terms for prospective court orders.
Collected, investigated, and evaluated financial information from both parties to recommend adjustments to support orders.
Performed discovery searches to locate non-custodial parents and/or their assets.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Liberal Arts
Child Support Officer II Resume
Objective : Child Support Officer is responsible for gathering, examining, and compiling information to adjudicate paternity, establish support, modify or enforce court orders pertaining to child support, spousal maintenance, medical support and child care issues.
Skills : Care Associate, Care Assistant.
Description :
Responds to high volume of telephone inquiries and complaints regarding child support case processing and status.
Assesses child support cases to determine appropriate action.
Researches case information on the Texas Child Support Enforcement System (TXCSES) and requests information from field office staff.
Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states regulations.
Explains Child Support Program policies, procedures and regulations to customers.
Conducts desktop research to locate parties, verify employment and determine assets.
Prepared documents relating to legal and administrative actions to establish or enforce child support orders.
Negotiates out-of-court settlements and agreements with parties.
Experience
2-5 Years
Level
Junior
Education
BS
Child Support Officer/Supervisor Resume
Headline : Extensive Case Management and Administrative experience with Department of Child Support. Experienced in coordinating and working with diverse groups. Strong communications, facilitation, and relationship building skills.
Skills : Clients, Employers, Attorneys and Judges.
Description :
Conduct interviews with complainants, defendants and occasionally witnesses, to elicit information necessary to establish paternity, verify locate information, and attain income information.
Evaluate both non-custodial and custodial parents' financial resources, determine responsibility, and amount of payments.
Attempt to obtain stipulated judgment for child support payments.
Determine needed action, be it establishing paternity, establishing support, collecting payments, or closure.
Negotiate with attorneys and defendants to establish amount of child support and settlement of arrearages.
Initiate correspondence to clients, attorneys, state and local agencies.
Review existing family law orders, which include child support, spousal support, visitation and custody.
Experience
5-7 Years
Level
Executive
Education
B.A. In Political Science
Child Support Officer/Executive Resume
Objective : Experienced in Family Law, Civil, Unlawful Detainee, Criminal, Probate, and Collection of Judgments. Self-motivated, driven to meet deadlines. Persuasive negotiator and mediation skills.
Skills : Microsoft office, Multiple phone lines, Negotiations.
Description :
Interviews case participants and other persons concerning child support matters.
Verifies information by in-house investigation, through computerized resources, personal interviews, telephone or form letters, contact with other agencies or institutions.
Analyzes child support cases and ensures compliance with current federal and state laws and guidelines.
Uses a computer to enter, edit, and maintain case data, along with the generation of necessary forms.
Calculates, negotiates and obtains support orders.
Initiates reciprocal actions with other state agencies and with participating foreign countries to obtain financial support.
Reviews cases for compliance with child support orders.
Identifies cases requiring complex or unusual action.
Experience
2-5 Years
Level
Junior
Education
Diploma
Child Support Officer/Coordinator Resume
Headline : Over 10 years experience seeking employment. Patient and empathetic with background in conflict resolution and customer care. Self-motivated with exceptional communication and computer capabilities.
Skills : Child Care Assistant, Child Care Director.
Description :
Establishes parentage & or enforceable support obligations.
Interview clients to interpret & apply family support laws/Follow up with existing clients.
File confidential documents relating to legal or other actions necessary to establish or enforce a court order for child support.
Schedule court dates and attends court with legal staff to update legal documents and assist in negotiations.
Responds to inquiries concerning case status via phone, email, and fax.
Assist in negotiating agreed orders or other voluntary settlements.
Initiates appropriate legal action if collection or arrearages as needed.
Politely assisted customers in person and via telephone.
Experience
5-7 Years
Level
Executive
Education
Business Administration
Child Support Officer Resume
Objective : Child Support Officer is responsible for both supporting and ensuring the safety of children in care. This includes working with the careers to ensure children are safe, caring for and investigating concerns about children, liaising with other agencies to ensure children are placed appropriately, and working collaboratively with families to facilitate access to services.
Skills : Experience And Special Skills In Accounts Payable.
Description :
Resolved escalated calls in a timely and professional manner.
Reviewed cases, investigated and solved problems.
Documented cases on Attorney General System.
Verified case data and explained program benefits and requirements.
Prepared Pleadings and Motions using the Attorney General System.
Researched legal and other sources as required.
Conducted detail in office investigations to locate absent parents and verified employment.
Prepared citations, responsible for monitoring service for parties being served citations.
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