Cisco Call Manager Resume
Headline : As a Cisco Call Manager, responsible for developing and implementing the physical design and architecture of computer networks, with involvement in LANs, WANs, and VoIP technologies.
Skills : Cisco Call Manager Administration, VoIP Technologies, Cisco Unity Connection
Description :
- Troubleshot maintenance upgrades and provided solutions to complex hardware and software problems.
- Expert on SIP MGCP SCCP ISDN experience with troubleshooting voice issues PRI issues SIP.
- Responsible for working on incidents, service requests, and change requests.
- Provided reliable, secure, scalable, and manageable call control and session management.
- Deployed, troubleshot, monitored, and optimized IP telephony, voice, video, and mobility solutions.
- Assisted and led the design and implementation of Cisco Unified Communication products.
- Successfully managed the deployment and configuration of Cisco Call Manager systems for over 500 users, enhancing communication efficiency across the organization.
Experience
5-7 Years
Level
Senior
Education
BSc in IT
Cisco Call Manager Resume
Headline : As a Cisco Call Manager, play an active role in software upgrades on existing Cisco voice deployments. The job role also involves providing technical assistance to Network Analysts & Network Professionals.
Skills : IP Telephony, Cisco Unified Communications Manager
Description :
- Identified and resolved the issues relating to the Cisco software, Cisco IP phones, and voicemail.
- Coordinated with other hardware and software professionals relating to networks and telecommunications.
- Created, analyzed, and troubleshot the call flows and looked into call detail records.
- Designed and deployed solutions for the multi-site environment in Cisco technologies.
- Knew how to properly use network analyzers, memory testers, and a variety of electronic testing equipment.
- Identified the technical and functional needs to determine the priorities.
- Worked with the performing teams to deliver new capabilities in a business application.
Experience
5-7 Years
Level
Senior
Education
AAS in Networking
Cisco Call Manager Resume
Headline : As a Cisco Unified Communications Manager, responsible for proactively troubleshooting network cabling issues. Utilization of monitoring tools to track network performance and resolve related problems is essential.
Skills : Call Routing, SIP Protocol, System Monitoring and Reporting
Description :
- Assisted in projects requiring network and telecommunications infrastructure and support.
- Ensured maximum network performance, to avoid downtime.
- Coordinated coding, testing, implementation, and documentation of unified communication solutions.
- Assisted with trouble tickets on a need basis or on a scheduled rotation basis.
- Documented activities relating to the maintenance of equipment and manage both planned and unplanned network maintenance and outages.
- Provided technical consulting to clients during the pre-sales phase, addressing their needs and aligning Cisco Unified Communications solutions with business requirements.
- Executed technical delivery and engineering of Cisco Unified Communications solutions, ensuring smooth implementation and setup based on client specifications.
Experience
5-7 Years
Level
Senior
Education
MBA
Cisco Call Manager Resume
Headline : As a Cisco Call Manager, analyzed, defined and documented requirements for data, workflow, logical processes, hardware, and operating system environment.
Skills : H.323 Protocol, Quality of Service (QoS), Endpoint Management
Description :
- Spent approximately 70 of time delivering solutions, including system configuration, integration, and troubleshooting, to achieve seamless deployment for clients.
- Designed and implemented Cisco Unified Communications solutions that accurately reflect the customer stated objectives.
- Developed comprehensive and detailed Statements of Work, Bill of Materials, and level of effort for Cisco VoIP solutions.
- Participated in a global technology team delivering IPT and video applications.
- Provided support for UC products and services deployed in India RoW and supported global IT staff with UC issues.
- Performed systems tuning to optimize performance of IPT systems and reduce communication costs.
- Analyzed IPT systems performance data for purposes of capacity analysis and management, led a team in the migration of legacy telephony systems to Cisco Call Manager, resulting in a 30% reduction in operational costs.
Experience
5-7 Years
Level
Senior
Education
VoIP Cert
Cisco Call Manager Resume
Headline : As a Cisco Call Manager, responsible for key system design and integration decisions. They should communicate decisions to individuals implementing the system.
Skills : Network Troubleshooting, Cisco Unified Communications, Firmware Upgrades
Description :
- Oversaw the technical integrity and performance of the platform, ensuring all components functioned reliably.
- Designed and created advanced solutions to meet client requirements, addressing specific challenges and use cases.
- Verified that proposed solutions aligned with existing network architecture, confirming seamless integration and optimal performance.
- Keep up-to-date with advanced Unified Communication technology used by the industry.
- Responsible for technical studies, and making recommendations for products and services covering overall UC platform.
- Managed multiple UC infrastructure projects and L2 operational tasks concurrently.
- Installed, configured, and maintained voice networks related to UC.
Experience
5-7 Years
Level
Senior
Education
Net Sec Cert
Cisco Call Manager Resume
Headline : Results-driven Cisco Call Manager professional with designing, implementing, and managing VoIP solutions. Proven track record of optimizing communication systems to enhance operational efficiency and reduce costs. Successfully led a team in migrating legacy telephony systems to Cisco Unified Communications, resulting in a 30% increase in call handling capacity. Adept at troubleshooting complex issues and providing exceptional support to end-users, ensuring minimal downtime and maximum productivity.
Skills : Telephony Systems Integration, Call Center Solutions, User Provisioning, Disaster Recovery Planning
Description :
- Installed and maintained CUCM, UCXN, and UCCX, and provided third-level support to Operations and Service desk teams.
- Supported Cisco CUCM, and Avaya SM Client implementations.
- Demonstrated experience with Cisco Unified Communications Manager (CUCM), Unity Connection, Voice Gateways, CUBE, and IP Phones.
- Facilitated faster decision-making and enhanced productivity using presence awareness to view the availability of your colleagues and reduce communication delays.
- Simultaneously supported Cisco Unified Communications and standards-based XMMP clients with this dual-protocol platform that natively supports both SIPSIMPLE and XMMP on a single software appliance.
- Met business requirements with enhanced enterprise IM capabilities such as group chat, persistent chat, IM logging, IM history, and compliance.
- Developed and executed a disaster recovery plan for Cisco Call Manager, ensuring 99.9% uptime and minimal disruption during outages.
Experience
5-7 Years
Level
Senior
Education
Dip in Networking
Cisco Call Manager Resume
Headline : As a Cisco Call Manager, prepare client documentation including Network designs, Network Assessments, Implementation Plans, and post-implementation documentation.
Skills : Voice Gateway Configuration, Technical Support, Documentation and Reporting, Training and Development
Description :
- Defined the hosts to be monitored, supported a complete range of Cisco IP Telephony solutions and implement if it is a client requirement
- Created your own alarm messages.
- Analyzed the existing voice and data networks and recommend solutions.
- Supported components of the Cisco Unified Communication, including Cisco Call Manager, Gateways, Unity Voice Mail, CME, CUE and UCCX.
- Followed life-cycle oriented processes and procedures such as Change requests and CAB reviews.
- Monitored and analyzed call performance metrics through Cisco Call Manager, identifying trends that led to a 15% improvement in service level agreements.
- Collaborated with cross-functional teams to integrate Cisco Call Manager with CRM systems, enhancing data accessibility and improving customer interaction tracking.
Experience
5-7 Years
Level
Senior
Education
BA in Comm
Cisco Call Manager Resume
Objective : As a Cisco Call Manager, responsible for keeping myself up-to-date with new developments relating to Cisco collaboration and ISPs.
Skills : Network Security, Cisco IOS, Project Management
Description :
- Created and executed test plans to meet project requirements for assigned components.
- Provided high-quality content deliverables using the appropriate document templates.
- Ensured the solution was implemented as designed to the customers satisfaction and approval.
- Proactively developed plans and activities to avoid problems.
- Educated the customer on solutions as appropriate throughout the life of the project or service life.
- Applied network configuration, NTP, and DHCP configuration options.
- Configured and managed user accounts.
Experience
2-5 Years
Level
Junior
Education
CCNA
Cisco Call Manager Resume
Headline : As a Cisco Call Manager, responsible for leading, planning, designing, and implementing Cisco VoIP consulting engagements. The successful candidate will have extensive experience designing and implementing Cisco Unified Communication solutions including Unified Communications Manager, Messaging, and Contact Center.
Skills : LAN/WAN Networking, Telephony Protocols
Description :
- Developed UC strategies and architectures.
- Performed network readiness and current state telephony assessments.
- Developed UC designs based on the latest Cisco advanced technologies.
- Implemented and supported UC solutions for clients based on industry and Netsync best practices.
- Provided knowledge transfer and detailed designoperational documentation to clients.
- Provided quality assurance documentation and peer review on projects.
- Developed and maintained relationships with clients, technology partners, and internal teams.
Experience
5-7 Years
Level
Senior
Education
MSc in Cybersec
Cisco Call Manager Resume
Headline : As a Cisco Call Manager, monitoring (cisco_ucm) probe monitors the health and performance of Cisco UCM systems. Cisco Unified Communications Manager (UCM) is the software-based call-processing component of the Cisco IP Telephony solution.
Skills : Call Detail Records (CDR) Analysis, Unified Messaging, Cisco Unified Communications Manager, VoIP Technologies
Description :
- Responsible for managing and troubleshooting Cisco Unified Call Manager systems, focusing on POTS and analog lines.
- Responsible for programming Cisco phones and resolving fax-related issues, ensuring effective communication systems within the organization.
- Handled POTS and analog line configurations.
- Responsible for analyzing, designing and troubleshooting enterprise collaboration networks.
- Analyzed the traces and logs to troubleshoot different scenarios and search for the root cause.
- Managed and maintained analog fax lines, voicemails, auto attendants, phone setup, and alarmsalerts and worked on gateway protocols such as H.323, SIP, MGCP, and SCCP.
- Responsible for managing and monitoring IP Telephony network end to end.
Experience
5-7 Years
Level
Senior
Education
Cloud Cert
