Cisco Voice Engineer Resume Samples

Description :

1. Designed, configured, and troubleshot QoS classification, marking, and prioritization of network traffic (voice, critical applications).
2. Configured route plans, route lists, device profiles, calling search spaces, and partitions.
3. Troubleshot and configured Cisco Unity Connection features, subscribers, call handlers, and call routing rules.
4. Troubleshoot and configure Cisco routing and switching rules.
5. Assisted in supporting IPSec MPLS VPN infrastructure.
6. Maintained all telecommunication system backups.
7. Ensured the integrity of the backup and periodically validated the backup process.

Experience

5-7 Years

Level

Senior

Education

BSc in IT

Description :

1. Promptly evaluated and applied patches to correct known security vulnerabilities.
2. Maintained voice infrastructure documentation.
3. Provided security risk analysis of the hospital voice infrastructure.
4. Monitored network and server logs and takes appropriate action as necessary.
5. Provided backup support for all technical staff.
6. Contributed to the productivity and efficient operation of the department through skills transfer, continued professional growth, and self-education of new technologies.
7. Managed projects as assigned by the Technology Manager.

Experience

5-7 Years

Level

Senior

Education

MSc in Networking

Description :

1. Responsible for implementation and technical support of Cisco Unified Communications-related technologies.
2. Provided installation, transition, and cutover of components of the systems.
3. Provided all maintenance and documentation of ground equipment and systems on a scheduled and unscheduled basis.
4. Gathered trend analysis data on systems, and provide input for resource planning.
5. Provided real-time usable statistics to aid with troubleshooting.
6. Upgraded to all supported VoIP UC systems.
7. Responsible for monitoring of Managed Services UC customers via 3rd party network monitoring software.

Experience

7-10 Years

Level

Senior

Education

BEng in Electronics

Description :

1. Assisted in supporting BGP routing protocols.
2. Reviewed workinstallation progress for accuracy, adherence to network design, and conformance to telecommunications standards.
3. Supported end user requests including troubleshooting issues and MAC requests using internal ticketing system.
4. Built user profiles and configured Cisco phones on WebEx Control Hub.
5. Maintained and modified existing WebEx Contact Centers call flows.
6. Worked knowledge of a range of diagnostic utilities including sniffer tracing of data networks, call centers, Unified Communications Solutions (UC), conferencing solutions, and all phone related connectivity necessary to support business and production needs.
7. Partnered with vendors, carriers, project managers, technical staff and end users on troubleshooting issues or support business initiatives including migrations or relocations.

Experience

5-7 Years

Level

Senior

Education

CCVP

Description :

1. Participated in on-call rotation to support operations.
2. Worked closely with management and staff to ensure IP network is stable and suitable to provide quality voice and data grade communication.
3. Deployed, and managed Cisco solutions, including Cisco CUCM Webex.
4. Performed system upgrades, patches, and configurations to ensure the optimal performance of Cisco Voice environments.
5. Troubleshot and resolved technical issues related to Cisco Voice ensuring minimal downtime and disruptions. 
6. Responsible for the design, architecture, implementation, and delivery of our Cisco voice systems.
7. Supported, Developed and maintained ICM and IPIVR scripts for different call flows.

Experience

5-7 Years

Level

Senior

Education

Diploma in Net

Description :

1. Supported, Developed and maintained different call flows to integrate with 3 rd party applications such as SQL DBs, Call Recording Solutions, WFM.
2. Supported, Developed and maintained Finesse workflows and desktop settings
3. Performed analysis and diagnosis of complex voice and data network issues
4. Supported Cisco Contact Center infrastructure and its associated software including (CUCM, Unity, UCCE, UCCX CUIC, Finesse, IPIVR, NICE Recording Solution, CRM - Five 9 Cloud)
5. Collaborated with other systems engineersvendors for upgrades of operating systems, applications, hardware.
6. Collaborated with the help desk to resolve trouble tickets and resolve end-user issues.
7. Managed end-to-end user queries related to Avaya and related device.

Experience

5-7 Years

Level

Senior

Education

CCNA

Description :

1. Managed and administered all aspects of the organization and its predecessors and associated platforms such as Pure Connect, Pure Engage, and Interaction Center.
2. Reviewed and recommended improvements to operating policies and procedures and directed the proper implementation and maintenance of approved changes.
3. Ensured effective management and monitoring of systems that comprise the layered security model that protects corporate network assets.
4. Ensured that all IP telecommunication technology functions were being completed by regulatory and procedural guidelines.
5. Received assignments from the Voice Services Manager or Voice Services Architect in the form of projects with general objectives defined.
6. Worked independently on developing project priorities and implementation schedules. Keep the manager advised of the progress of all projects on a timely basis.
7. Performed other duties as requested by supervisor and performed duties generally expected of administrative staff employees.

Experience

5-7 Years

Level

Senior

Education

CCVP

Description :

1. Monitored PRI lines (MTNL, BSNL, TATA, BSNL, MTNL, Reliance, Airtel.
2. Attended monitoring and breakdown calls of PRI BRI leased line at L1 level followed up with service provider.
3. Worked with internal external stakeholders to address the incident.
4. Collaborated with cross-functional teams to integrate Cisco voice solutions with existing IT infrastructure, leading to a 20% increase in operational efficiency.
5. Implemented advanced call routing strategies using Cisco Call Manager, which improved call handling times by 15% and enhanced customer experience.
6. Performed regular system audits and updates on Cisco voice equipment, ensuring compliance with industry standards and reducing security vulnerabilities by 50%.
7. Led a project to deploy Cisco WebEx for remote collaboration, resulting in a 35% increase in team engagement and productivity during remote work.

Experience

5-7 Years

Level

Senior

Education

AS in CS

Description :

1. Managed datavoice networking relationships and work with vendors to escalate issues when appropriate.
2. Reviewed data monitoring stats and confirmed SLAs are being obtained with carriers.
3. Reviewed network utilization statistics to verify that circuits are properly sized.
4. Took a proactive approach in provisioning bandwidth to meet needs or determines more analysis is required to determine types of bandwidth usage.
5. Consulted, assessed or audited, designed and interviewed customers to determine highly technical requirements.
6. Provided regular status reports on tasks accomplished, current issues and progress toward goals.
7. Applied business development skills to identify potential sales leads and opportunities and communicate discovered opportunities to the regional sales team.

Experience

5-7 Years

Level

Senior

Education

MBA

Description :

1. Installed, configured and managed Cisco Call Manager and Unity configurations.
2. Configured and maintained SRST, QoS, Voice Routing Protocols and Voice Gateways.
3. Supported overall Network Engineering framework including routersswitches and firewalls.
4. Maintained efficient and trouble free operation of all local and remote data communication.
5. Maintained up-to-date documentation of network design, operation and procedure manuals
6. Performed system analysis, which includes requirement definition, interfacing with business groups, and providing cost-benefit analysis.
7. Provided technical and operational guidance to other team members.

Experience

5-7 Years

Level

Senior

Education

MSc in Network Eng