A Client Delivery Manager identifies the needs of the client and oversees the delivery process of the product/services to them by the business. The job description entails establishing processes and providing a consistently high level of customer service. While the type of the organization determines the exact roles and responsibilities, the following core duties are identified on the Client Delivery Manager Resume – establishing delivery processes, streamlining these processes and procedures and ensuring that each customer gets good experience right from the initial stage, overseeing employees involved in various stages of the delivery process; managing customer expectations, creating cost-effective systems, and building partnerships and liaising with team leaders to determine services.
Employers require a bachelor’s degree in a business-related field and the following skills – strong leadership skills, strong interpersonal and communication skills; computer skills, the ability to interpret information from numerous sources; and customer service approach. Other skills include the ability to use relevant software and be ready to serve all types of clients.
Objective : Responsible for Developing product roadmap to ensure accurate, timely, and consistent delivery of products, and also Leading the development and launch of new products and services.
Skills : Management, Team Building.
Description :
Responsible for ensuring timely and appropriate implementation of solutions that will exceed client expectations, maintaining billing software edit logic for Medicaid, Medi-Cal, and all commercial payers.
Ensured all patient accounts are billed accurately after edits logic implemented.
Provided Business and Analytic support for Gaffey HealthCare EDI software products and services for our client's Review Payer business requirements, produce thoroughly, detailed and accurate recommendations internally including examples ensuring edits are current and in alignment with payer requirements.
Monitored guidelines and regulations governing billing patient services to Medicaid, Medi-Cal, and all commercial payers.
Ensured the integrity of payer-specific and global claim editing logic ensuring appropriately of edits and increasing consistency of global edits.
Researched responds and takes action on all payer issues reported from clients.
Researched, analyzed, published and assisted in delivery of Quarter Business Reviews for Gaffey HealthCare client base.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science
Client Delivery Manager Resume
Objective : Client Delivery Manager with 5 years of experience in Coordinating a team of Pex designers, developers, and business managers to achieve business objectives, and also Managing internal and external partners.
Skills : IT Management, IT Service Management, M SOffice.
Description :
Partnered with the Director of Strategic Accounts to implement, retain, and grow existing and new customers.
Managed affiliate vendors and relationships for Randstad Professionals groups.
Demonstrated expertise in all 3rd party vendor management systems (VMS).
Delivered training to the field to ensure accurate use of various systems.
Ability to consolidate, translate and apply billing information collected from payer websites, internet research and payer telephone interviews.
Managed the edit change control process including research, documentation and tracking.
Reviewed, benchmark and recommend service standards related to customer request that include repeatable processes.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Arts
Client Delivery Manager Resume
Headline : To attain a Client Delivery Manager position that will make the best use of my experience, skills, and talent for the benefit of my employer as well as provide me with a rewarding position.
Skills : MS Office, Delivery Clerk, Managing Skills.
Description :
Managed, directed and oversaw team responsible for client financial analytics and contractual agreements.
Collaboratively developed and managed Key Performance Indicators (KPI) that measure progress against business goals and objectives, both internally and in the client environment.
Monitored and ensured service commitments and KPI''s are clearly documented, communicated and met.
Developed, recommended and presented plans that support business plan strategies including growth plans, client renewal, client reference-ability and overall client satisfaction.
Collaborated with service line leaders to ensure service requirements are understood and the company is positioned to successfully deliver to the client.
Sold and delivered integrated solutions for new and existing clients.
Responsible for ongoing sales support and cross-selling complementary products and services.
Experience
5-7 Years
Level
Executive
Education
BA In Marketing And Management
Client Delivery Manager Resume
Headline : Responsible for Maintaining employee competency models and common characteristics of top performers for use in recruiting training, and ongoing employee development.
Skills : Management, Call Center Management, Training & Development, Team Building, Human Resources, Hiring, Coaching, Customer Service, Conflict Resolution.
Description :
Created and executed site strategy designed with client program leadership team regarding client satisfaction, growth, profitability, and continuous improvement.
Managed and driven service level agreement requirements Build strong relationships and trust with local client hiring managers/end users through continuous interaction and service mentality.
Driven client satisfaction and retention.
Seek sales leads / potential growth opportunities and forward to Sales Executives.
Worked directly with Client to forecast upcoming labor needs and respond to immediate labor needs.
Translated the client needs to meet required Client Candidate Pool requirements and share with Talent Acquisition and/or Field offices.
Ensured compliance with Manpower policy and federal and state laws (i.e. Worker's Compensation, Unemployment, and Employment Law).
Experience
5-7 Years
Level
Executive
Education
GED
Client Delivery Manager Resume
Headline : Experienced Client Delivery Manager with over 27 years of experience providing Fortune 500 Consumer Packaged Goods (CPG) companies with value-added solutions and analytics. Proven trusted adviser focused on market positioning, retail space management, and performance at the point of sale. Took what we invented in BehaviorScan and broadened our field force into Controlled Store Testing, in-store merchandising, and testing manipulation.
Skills : Communication Skills, MS Office, Developing Skills.
Description :
Assembled and managed a team as necessary to develop consulting proposals for senior client management.
Ensured successful delivery of the defined solution and maintain contact with current accounts as potential sources of additional business and as referenceable accounts.
Developed strong relationships with potential and existing clients at VP, CIO, and Director level.
Oversaw delivery teams of multiple accounts.
Understood, position, and sell the full portfolio of Global Services offerings.
Worked with internal organizations (sales consulting, product marketing, engineering, etc.) to develop solutions for customer business problems.
Developed strategic account plan and delivering to IT.
Experience
5-7 Years
Level
Executive
Education
B.S. In Management
Client Delivery Manager Resume
Summary : A dynamic, quality, and results-oriented business leader with 26+ years of progressive experience in information technology supporting the manufacturing industry. A broad spectrum of experience in application service delivery in medium to large business environments. Demonstrated track record of success in managing business operations, developing strategic partnerships, increasing service delivery capability, and building high-performance organizations in the manufacturing and software development environments.
Skills : MS Office, Google Apps, Management Skills.
Description :
Transferred to this account to improve performance delivery to GM and correct customer dissatisfaction.
Turned this account into an extremely successful account by re-aligning and replacing resources.
Engaged in local and global projects that included numerous pilot activities.
Accounted was chosen to be one of four plants to be audited to retain the ISO certification for all of GM North America and the ISO certification was retained.
Led the Statement of Work, negotiation, and contracting process.
Developed and maintained opportunities and weekly pipeline forecasting.
Responsible for associate performance management feedback, coaching, discipline, termination, retention, and engagement) system.
Experience
10+ Years
Level
Senior
Education
Business Administration
Client Delivery Manager Resume
Summary : Excellent Information Technologies background, including project management, employee evaluation and placement, and career planning. Extensive experience in process development and implementation of new processes. Proven Leadership and Team Building abilities with experience in Service Delivery Management, Managed Services, and Service Level Management.
Skills : Communication Skills, Delivery Skills, Management Skills.
Description :
Responsible for the daily operations of Service Desk, Desktop, Desktop Engineering, and Client Order Fulfillment services in support of CSC Managed service accounts with over 15,000 Desktops.
Responsible for all budgeting for Service Desk, Desktop, and Client Order Fulfillment services.
Proven leader who regularly interfaces with customer management staff to create a stable production environment focused on continuously increasing client satisfaction.
Interfaced with the Service Desk and Desktop services ensuring the delivery of service to the customer while meeting and exceeding contracted service levels.
Coordinated implementation of creative solutions and new technologies to assist personnel with daily functions.
Coordinated vendors and outsourcing services to support the Service Desk, Desktop Engineers, and end-user environments.
Managed budgets and expenditures ensuring the required funding, coordination, and cost competitiveness.
Experience
10+ Years
Level
Senior
Education
GED
Client Delivery Manager Resume
Headline : Looking for a challenging and rewarding career where my management skills, leadership abilities, and organizational skills in the staffing industry can be utilized in a human resource role to benefit my employer while providing career growth.
Supervised a team of recruiters, ensuring weekly metrics are met.
Hosted daily whiteboard calls with recruiting pod.
Maintained the Kaiser Permanente account while continuing to deliver IT talent to the large healthcare organization.
Assisted in delivering top talent to our client, Kaiser Permanente.
Administered and adhered to program policy and guidelines.
Engaged tutor sister OpCo's on the client's current policies and procedures Audit weekly reports, provide a detailed summary to VP of recruiting.
Responsible for ensuring all performance level measurements and contractual obligations are met on a daily basis.
Experience
5-7 Years
Level
Executive
Education
Business Administration
Client Delivery Manager Resume
Headline : Responsible for Providing strategic and tactical operational leadership related to client accounts while ensuring the successful delivery of contractual obligations Functions as a liaison with client contacts and in-house Recruiting, Sales, Human Resources, and Finance Department partners.
Ensured adherence to client and internal policy and procedures.
Worked closely with other departments on a pro-active basis to develop and implement efficient processes related to onboarding, pay rates, invoice tracking, and off-boarding.
Tracked and monitored Purchase Orders (PO's) and Statements of Work (SOW's) funds.
Collaborated with the Accounting Department regularly and ensures that assigned client equipment is returned promptly.
Analyzed sales activity and prepares reports; documents activity in internal tools including Salesforce and Bullhorn.
Maintained pro-active communications with contractors including regular touch bases to ensure that expectations and retention goals are met.
Required excellent communication and interpersonal skills with the ability to work well with internal management and staff, as well as outside clients and vendors Require experience with problem resolution including the ability to apply creative and alternative solutions with the ability to build strong relationships Strong PC skills including Microsoft Outlook, Word, Excel, and PowerPoint.
Experience
5-7 Years
Level
Executive
Education
Certification In Paralegal Program
Client Delivery Manager Resume
Summary : Over 18 years' experience as a senior-level technology manager with proven leadership of business and technology solutions of enterprise-level technical projects and integration across multiple client engagements. As a key member of the senior management team, delivered proven corporate technical management providing hands-on and management of planning and prioritization for technology solutions.
Coached and mentored the project managers while providing the overall project management process and overseeing its effective execution.
Driven team management for the project budget, risk management, stakeholder communications, and resourcing.
Provided leadership direction for multiple teams for enterprise product portfolio supporting pharmaceutical global clients.
Accountable for budget, resource assignments, vendor engagement, and risk mitigation.
Provided successful presentation and status reporting to executive management and serve as a liaison between enterprise clients, business unit management, and technology staff across multiple business units.
Managed both local and remote overseas resources.
Performed team and project appraisals, interviewing, performance appraisals, and releases.
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