A Client Engagement Manager is tasked with the duty of overall management of client implementation processes. The job duties commonly listed on the Client Engagement Manager Resume are – developing and managing relations with business lines; monitoring multiple concurrent informatics projects, evaluating and executing client engagement business analysis, identifying and developing new product concepts, developing and managing relations with key client stakeholders, interacting with organization personnel related to client raised issues; identifying resources required for project completion, and identifying and expressing prospective implementation risk and mitigations.
Those seeking this job role must be able to mention on the resume the following skills and abilities – project management expertise, background in sales and customer service; proficiency in MS Office and CRM project management software; customer-oriented approach; sharp business acumen, excellent verbal and written communication skills; and problem-solving aptitude. A degree in business is commonly preferred.
Objective : Responsible for project forecasting, scheduling, project scope definition, business requirements traceability, statement of work creation, contract facilitation and negotiation, creation of project schedules, project staffing, issue, and risk management, change control, project status reporting, and quality review of all project documentation and deliverables.
Skills : Microsoft Office, Customer Experience, COmmunication.
Description :
Planned & Executed strategic initiatives by driving quality output across multiple research/ analysis/hypothesis-driven work-streams through continuous engagement with the client partners and team analysts.
Defined the KPI/SPIs for the contract related to the Service Level agreements (SLAs) using data mining & advance analytical techniques.
Established the governance mechanism and defined the new process flows for execution.
Changed management specialist across various SAP change requests.
Responsible for stakeholder management, business impact assessment, training plan, and communication plan design.
Role mapped and identified change structure roles and responsibilities post Go Live.
Prepared communication mailers/surveys/posters to access the readiness of the SAP deployment in the Organization.
Experience
2-5 Years
Level
Executive
Education
BS
Client Engagement Manager Resume
Summary : As a Client Engagement Manager, responsible for Ensuring all assigned accounts have an active Statement of Work or have been onboarded to the ZuSupport Program to cover any post-production issue, questions, and resolution.
Skills : Microsoft Office Suite, Adobe, Multitasking.
Description :
Developed and implemented account level health improvement strategies, while driving customer engagement and education opportunities for members.
Assured client satisfaction with products, benefits, and services.
Skilled at onsite client presentations to groups of 500 members.
Attended finalist meetings and owned account installation and open enrollment process.
Utilized account-level analytics to promote new programs that will help the customer.
Tracked record of driving membership growth and client satisfaction.
Ensured clients are receiving maximum potential savings.
Experience
7-10 Years
Level
Management
Education
BA In Public Relations
Client Engagement Manager Resume
Objective : Highly qualified Client Engagement Manager with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment on which your company prides itself.
Skills : Facilitation, Management, Trainer, Microsoft Office, Coaching, Team Building, Sales, Consulting.
Description :
Provided on-site sales support including coaching, product/program launches, and trainings of Directors, Managers, and Supervisors.
Facilitated the 1st Inbound Sales new hire class for the Tucson National Center of Excellence Call Center.
Conducted Train The Trainer sessions on CSG and Vision Billing systems to New Contract Facilitators.
Trained and supervised 18 agents through bi-weekly On Track reports, correct action documentation, billing systems, product knowledge, and sales skills.
Conducted onsite wellness presentations and education for members.
Partnered with the management team to develop client-specific strategies, as well as pursuing growth opportunities.
Designed and implemented a new term sheet that standardized requirements creating a more fluid product onboarding process improving the efficiency of the client servicing process.
Experience
2-5 Years
Level
Junior
Education
MS
Client Engagement Manager Resume
Objective : Seeking a Client Engagement Manager profession with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Program Management, Process Modelling, Vendor Management, Global Delivery, Account, and Engagement management.
Description :
Brought on to help establish staffing division for IT Management Consulting Firm.
Gained minority-owned diversity supplier certifications, MBE, DBE, WBENC, and NMSDC.
Managed diversity supplier vendor registrations, resulting in securing over 270 accounts.
Managed engagement team to research and identify opportunities, provide content for supplier programs, and initiate contact with clients.
Attended industry events, trade shows, and networking functions, strategically identified and positioned the company to win new business.
Oversaw RFP, and proposal general management and initial content for responses.
Worked with the delivery team to coordinate proposal timelines and content deliverables.
Experience
2-5 Years
Level
Junior
Education
MS
Client Engagement Manager Resume
Objective : To utilize my experience in Client Engagement Manager professional project management, client engagement, and process improvement to run more efficient operations and generate increased corporate profits.
Skills : Communication Skills, Management Skills, Engagement client.
Description :
Maintained high profile relationships with clients by acting as the corporation's point of contact.
Facilitated weekly implementation status calls with external clients to ensure compliance with service level agreements.
Conducted monthly operations performance reviews with external clients to review ongoing results.
Conducted quarterly business review meetings with external clients.
Completed weekly internal implementation status calls to report to senior management.
Successfully implemented 8 new clients leading to a $2M increase in company net revenue.
Led an internal process improvement project, decreasing implementation timelines by 3 weeks.
Experience
2-5 Years
Level
Executive
Education
GED
Client Engagement Manager Resume
Headline : To establish a long-term career in a company where I may utilize my Client Engagement Manager professional skills and knowledge to be an effective Client Engagement Manager and inspiration to those around me.
Skills : Microsoft Office, Client Relationship Management, Salesforce, Sales Support, Tableau, Written Communication.
Description :
Led a multi-channel project team in the implementation of initiatives specific to special North American Distribution client servicing projects including mutual funds and separately managed accounts.
Monitored project goals, management of tasks, and milestones, and adherence to regulatory requirements.
Maintained exceptional relationships with clients through on-site visits and communication of items such as role expectations, servicing requirements, organizational changes, and enhancements.
Collaborated with senior management and other internal stakeholders to ensure sales effectiveness and deliver superior client service.
Negotiated and fully executed client contracts.
Provided product support throughout all phases of product life with the client from the request of information, launch, and retention.
Supported multiple sales professionals across wirehouse, broker/dealer, independent broker/dealer, and private bank channels achieving a $5.6Bsales goal.
Experience
5-7 Years
Level
Executive
Education
Diploma
Client Engagement Manager Resume
Objective : Client Engagement Manager with 5 years of experience in Tracking all aspects of Account Status, via Zudys CRM application, including but not limited to key points of contact, all corresponding revenue activities, and any regularly scheduled meetings, deliverables, or updates.
Skills : Business Development, Revenue Growth, New Deal Negotiation.
Description :
Identified and qualified prospects for cloud-based web applications and pursue prospects till the deal closure in Healthcare and Federal space.
Led the infrastructure ecosystem analyses and enable client's decision making in space of cloud or HPC environment based IT services and applications.
Conceptualized strategic and business goals of a healthcare organization's IT initiative and prepare the roadmap for business processes and IT development.
Worked with global and large research institutions and augmented dialogues with them for IT services and consultative services.
Partnered with product partners for new accounts mining and facilitate communication lines between product groups and future clients for prospective business opportunities.
Led the RFP response and proposal development team on the pursuits of opportunity size of more than USD 7+ Mn.
Consistently achieved an annual revenue portfolio of more than 3+ Mn through both new and existing accounts.
Experience
2-5 Years
Level
Junior
Education
Diploma
Client Engagement Manager Resume
Objective : Client Engagement Manager with 2+ years of experience in Preparing and distributing account reporting, forecasting and track key performance metrics, and clearly communicate the progress of monthly/quarterly initiatives to internal Zudy stakeholders.
Leveraged long-term Client relationships to create new business for Starpoint's Staffing and Project Solution (Custom Application Development, Predictive Data Analytics, and ERP) practices.
Led, planned, prioritized, and implemented strategic business development initiatives and market penetration roadmaps for the Mid-Atlantic and Southeast Regions resulting in new enterprise accounts and contract agreements.
Presented, closed, and executed consulting engagements for Fortune 100/500/1000 Companies.
Identified, qualified, and developed responses to RFPs for multiple federal, state, and local government consulting opportunities.
Attained approved IT Vendor for the State of North Carolina.
Recruited, on-boarded, and managed internally and contract employees both local and remote.
Directed company initiative for standardization of letter templates.
Experience
2-5 Years
Level
Executive
Education
GED
Client Engagement Manager Resume
Objective : As a Client Engagement Manager, responsible for Collaborating with the Judy Sales Team, and Executive Sponsor to identify and grow Consulting Service opportunities, Monitoring and analyzing customers usage of our product, and also Ensuring all Accounts have applications logged, and updated within the ZPM, and App Showcase.
Skills : Planning, Sales, Engagement Manager.
Description :
Responsible for all aspects of managing large, complex global engagements from coordination, discovery, deployment planning, and logistics, to relationship management between the client and the internal team.
Engaged with sales consultants, leadership, operations, learning, and development teams to design and enact sales transformation initiatives for key strategic global clients.
Drove sales effectiveness through the adoption of greater business efficiency to increase ROI.
Expertised in global engagements and best practices, providing key support in discovery, alignment, designing, implementing, and reinforcing.
Acted as liaison to enable the exchange of accurate information and feedback between the internal team and the client.
Proactively identified issues to facilitate multi-party resolutions and effectively served as the liaison for remediation of issue escalation to quickly address challenges.
Communicated engagement KPIs to all levels of the organization through written and verbal updates.
Experience
2-5 Years
Level
Executive
Education
BS In Business Management
Client Engagement Manager Resume
Headline : Detail-oriented self-starter that is highly organized, works well with minimum supervision, and has excellent conflict resolution skills. Comfortable interacting with all levels of the organization and public using well-developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines.
Skills : Developing SKills, Developing Skills, Communication Skills.
Description :
Initiated and ran all recurring client activities including quarterly value reviews, client events, surveys, online education sessions, business and development planning sessions, and daily monitoring of client affairs.
Managed and developed 1 million dollars in the sales pipeline, with a portfolio of only 15 customers, achieving 104% of target last year.
Analyzed monthly and quarterly trends within our cloud-based Manage Service tool, addressing IT issues for each client, training needs, or support service questions.
Developed and maintained relationships with new and existing customers in order to align and identify customer needs to Touchbase products or services.
Assisted in the development of Quotes, Statements of Work, Project Plans, and other deliverables, creating an exceptionally high level of quality and customer satisfaction with our clients.
Worked with service and project team leadership to build on our current portfolio of offerings, assisting in pricing, requirements gathering, and scoping for each client objective.
Managed client escalations and encouraging issue resolution through a cross-functional team within Touchbase.
Creating an account is free and takes five seconds.
You'll get access to the PDF version of this resume template.
Choose an option.
Sign up with Google
Sign up with Facebook
Sign up with Linkedin
This helps us make sure you're human and prevents spammers from abusing our services.
By continuing, you agree to our Privacy Policy and Terms.
Unlock the Power of Over 10,000 Resume Samples.
Take your job search to the next level with our extensive collection of 10,000+ resume samples. Find inspiration for your own resume and gain a competitive edge in your job search.
Get Hired Faster with Resume Assistant.
Make your resume shine with our Resume Assistant. You'll receive a real-time score as you edit, helping you to optimize your skills, experience, and achievements for the role you want.
Get Noticed with Resume Templates that Beat the ATS.
Get past the resume screeners with ease using our optimized templates. Our professional designs are tailored to beat the ATS and help you land your dream job.
