A Client Relations Associate works closely with the clients and ensures that their needs are satisfied in a timely and satisfactory manner. A well-drafted Client Relations Associate Resume indicates the following duties and responsibilities – helping in managing team projects; reviewing company protocols; assisting in the company in client acquisition; writing reports, giving updates to clients and supervisors; analyzing client questions and concerns, escalating problems to appropriate teams and handling service problems; managing client account opening, transferring and closing processes, making sure the procedures are followed correctly and maintaining quality relationships with clients.
The most sought-after skills for the post include the following – the ability to handle multiple tasks; excellent communication skills; the ability to handle multiple tasks, analytical thinking skills; proficiency with basic computer programs; strong attention to detail; and strong customer service skills. A bachelor’s degree is required by employers for this role.
Headline : Organized Client Relations Associate with a proven track record of delivering within specified time frames. Customer-focused and strong communicator with the ability to effectively interact with others. Quick learner with management potential.
Skills : Graphic Design, Marketing, And Public Relations, Social Media Management, Client Relations, Microsoft Office, Photography, Adobe Suite, Administrative Support, French, Research, Analysis.
Description :
Maintained client accounts and customer support for more than 60 government and private clients including activating/deactivating user accounts, conducting system training (in-person and via web), and troubleshooting issues.
Built relationships and communicated with clients regularly, ensuring questions/concerns were addressed promptly and accurately as they arose.
Solicited, educated, and provided inquiry support to prospective clients about various services, conducted demonstrations (in-person and via web), and maintained prospective client records.
Trained new and existing clients on features of the online system with an eye toward managing client expectations while maximizing client satisfaction.
Drafted and sent client service proposals, brief proposals, and contracts; negotiated and closed contracts; and maintained client correspondence.
Maintained client database (Microsoft Access) by updating client information and logging client requests; ensuring the accuracy of client information; utilizing the database to plan when to reach out to clients.
Assisted the Director of Client Relations by performing daily database entry, completing special projects, and performing routine client-related tasks.
Assisted in monitoring and maintaining social media accounts (Facebook, Linked In, Twitter).
Developed website branding: provided design ideas, text writing and editing, and visual materials.
Experience
5-7 Years
Level
Executive
Education
MS in Administration
Client Relations Associate Resume
Summary : Esthetician who employs extensive training and education in skincare to accentuate the beauty of each client. Skin Therapist skilled in diverse facial treatments such as microdermabrasion, anti-aging, and peels.
Skills : Microsoft Office Suite, SalesForce/CRM, Excellent Writing And Communication, Administrative Support And Customer Service, Technical Editing, Sales, and Client Intake.
Description :
Communicated with students and their families on an ongoing basis regarding their counseling work.
Helped build relationships between students and their counselors, ensuring the needs of both parties are met.
Requested and filed student documents, background materials, and correspondence.
Tracked use of program time in sales database and other records.
Served as a liaison between tutoring partners, counselors, and students.
Reviewed and edited counseling and tutoring session notes before distributing them to client families.
Ensured all parties are fully informed of counseling program status at all times.
Developed efficient systems for the counselor, student, and staff communication, including running and maintaining reports on client data, integrating multiple calendars, overseeing regular counselor and staff meetings, and creating and distributing client satisfaction surveys.
Reviewed and edited newsletter articles, blog posts, and other media outreach for the marketing team.
Experience
10+ Years
Level
Senior
Education
BA in Communication
Client Relations Associate Resume
Objective : Seeks to achieve measurable success through the rich learning experience, also to join an organization that will allow enhancing professional skills and that will offer a constructive workplace for communicating and interacting with customers and people.
Skills : Microsoft Office, Audacity, Adobe Photoshop, Adobe Illustrator, StatCrunch, Written Communication, Oral Communication, Event Planning, Social Media, AP Style, Development, Organization, Time Management.
Description :
Managed client relations through post-project evaluation.
Scheduled vendor-customer meetings and second phase calls.
Accountable for providing a thorough diagnosis of incoming emails and inquiries regarding work needed by customers to our Account Managers.
Acquired research of trending technical communications applications.
Served as the first contact for potential customers from RI Home Improvement.
Accessed current needs, budget, and existing customer goals while educating homeowners about the fundamentals of our company and the services we provide.
Set up initial appointments and meetings with the homeowner and one of our quote estimators and contractors.
Experience
0-2 Years
Level
Entry Level
Education
Diploma
Client Relations Associate Resume
Summary : Results-driven, multi-faceted, efficient communications, and administrative professional with seven +years of experience supporting executives, managers, and team members. Diversified skill sets covering public relations, marketing, administrative support, client relations, marketing, writing, account, and project management.
Skills : Human Resources, Employee Relations.
Description :
Promoted services to clients by determining and implementing appropriate marketing techniques for industry and region, including regular visits to current clients.
Negotiated with the client to establish appropriate bill rates, contract terms, and fees for incoming job orders.
Employed appropriate methodologies to facilitate the matching process from the client's perspective.
Ensured client expectations regarding job orders are set and maintained.
Conducted follow-up activities with clients to ensure customer satisfaction and delivery by candidates of expected services.
Identified new job order opportunities through client contacts and consultants via candidate marketing and relationship building.
Worked closely with Talent Delivery associates in efforts related to candidate activities including quality assurance, candidate follow-up, candidate retention and extension, lead generation, re-marketing, and assignment end.
Experience
7-10 Years
Level
Management
Education
MBA in Summa
Client Relations Associate Resume
Objective : Seeks to work for a company that promotes growth in its employees and where one can continue to learn. A company that invests in its employees, clients, and business ethic.
Skills : Microsoft Office Suite, Macintosh, Adobe Acrobat, Salesforce.Com, Customer Service, Data Entry.
Description :
Assisted Client Relations Manager on daily incoming investors.
Researched general immigration needs for newly arrived investors.
Answered phone and contacted investors regarding their investment progress.
Arranged meetings for Client Relations Manager and investors.
Monitored investor's information into the system.
Managed faxes, emails, and emails of receipts and approvals.
Created packets for the applications for conditional (I-526) and permanent (I-829) green cards.
Experience
2-5 Years
Level
Junior
Education
BS in Economics
Client Relations Associate Resume
Summary : Experienced supervisor with six years of experience in inventory management, production, and safety. Resourceful, quick-thinking, efficient, and responsible. Offering proven leadership experience in shipping and receiving by applying lean manufacturing techniques. Flexible and accustomed to working various shifts. Proficient in Microsoft Office Suite and I-track inventory control systems.
Skills : Data Entry, Typing, Computer Knowledge, Customer Service, 10 Key By Sight, Contract Bid And Negotiations, Microsoft Office Word, MS Office, Foundation Software, Quickbooks, Great Plains, CRM, General Office.
Description :
Provided excellent customer service about investing and taking out loans.
Demonstrated client relationship management skills through active listening, building rapport, and positioning.
Developed and maintained proficient knowledge of Vanguard funds, individual securities, products and services, overall financial markets, and related legal, tax, and regulatory issues in order to educate and guide clients.
Executed monetary and clerical transactions in a timely and accurate manner.
Adapted to a changing work environment while adhering to new policies.
Maintained a positive attitude and demonstrated professionalism when faced with stressful situations.
Coordinated literature requests, demographic updates, allocation changes, and utilized Lotus Notes to keep accurate records.
Experience
7-10 Years
Level
Management
Education
BS in Agricultural Business
Client Relations Associate Resume
Headline : Client Relations Associate is now seeking to obtain an account manager position where one can utilize organizational and communication skills to exceed company goals.
Skills : Microsoft Suite, Blackboard, Blackbaud, HRIS, Clerical Responsibilities.
Description :
Responsible for keeping a daily track in excel format of over 30 tellers & 5 branches daily, hourly, weekly & monthly transactions.
Advised and sales of certificates of deposits, checking, and savings accounts.
Opened and closed consumer and business accounts.
Daily audited the vault, ATM machine, Travel checks, and other banking instruments and equipment.
Worked at the banking centers with the managers, officers, and associates.
Investigated and researched existing accounts to ensure proper and prompt resolution when problems and /or suspicious activity occurred.
Obtained and successfully scored high certifications and training in the banking industry required by the BAI and FDIC.
Experience
5-7 Years
Level
Executive
Education
Education
Client Relations Associate Resume
Headline : Professional possessing outstanding interpersonal, analytical, and organizational skills. Effective regarding branch procedures and possesses. Possesses the necessary skills necessary to deepen client relationships.
Skills : Client Service, Microsoft Office, And Office Equipment.
Description :
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched, and resolved customer service issues.
Prepared reports and communication for senior management and clients.
Acted professionally and patiently when addressing negative customer feedback.
Responded to requests regarding fund and account information, legal requirements, and general investment needs.
Assisted participants in understanding funds; financial markets; relevant legal, tax, and regulatory issues.
Provided clients focused on asset allocation modules.
Experience
5-7 Years
Level
Executive
Education
BS in Business Management
Client Relations Associate Resume
Summary : Highly skilled Client Service professional with over 20 years of experience in a fast-paced highly challenging administrative support environment facilitating the needs of both internal and external customers. Strong comprehension, analytical, and problem-solving ability. Excellent oral and written communication proficiency.
Skills : Project Management, Customer Service, Critical Thinking, Time Management, Decision Making, Problem Solving, Communication, Public Speaking, Training, Microsoft Suite.
Description :
Managed a high-volume workload within a deadline-driven environment.
Doubled as a working leader (back-up supervisor) to assist in the resolution of escalated calls.
Resolved conflicts and customer complaints using excellent listening and communication skills.
Analyzed account usage and consumption patterns to identify monetary and energy-saving opportunities.
Provided technical support to internet customers troubleshooting an array of online account issues.
Assisted customers, both commercial and residential, in a variety of topics including billing, collections, metering, rate information, and energy-saving programs.
Assisted dealers and customers with essential business interactions and complications.
Created policy improvements to enhance the customer experience.
Promoted repeatedly to higher positions with additional responsibility.
Experience
10+ Years
Level
Senior
Education
Diploma in General Studies
Client Relations Associate Resume
Headline : Recent MBA graduate seeking entry-level project management position. As a tenacious detail-oriented individual with a positive attitude and a strong work ethic, able to provide world-class customer service consistently along with vast knowledge of the financial industry.
Skills : Microsoft Office, Multitasking, Educational Skills.
Description :
Responsible for maintenance requests from tenants via phone, email, written request, or in person.
Completed work orders and distribute them to Maintenance Technicians in a timely manner.
Determined what type of maintenance is needed and assign it to the appropriate technician or vendor.
Scheduled outside vendors and process invoices from vendors when jobs are completed.
Coordinated technician's schedules with team members.
Communicated with property owners to ensure buildings are maintained properly.
Identified clients' needs, resolving issues, and positioning appropriate solutions and services to best meet those needs.
Provided superb internal and external support and ensures client satisfaction.
Interacted with clients' by adhering to company standards to ensure and high quality and productivity.
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