A Client Support Engineer is hired to provide top-notch service to clients and to strive to improve the overall customer service process. The job description entails technically understanding the products and services of the company and handling client escalated issues. While specific duties are determined by the place of work, the following common tasks are identified on the Client Support Engineer Resume – providing technical customer service, guiding the client through installation and updating issues; leading issue tracking, overseeing customer service improvements, tracking and reporting on all service escalations, recommending product improvements, improving processes and systems, writing support documentation, and creating all product and service-related technical documentation.
Employers prefer those with the following abilities – the ability to monitor and respond to phone requests, email, and chats on technical cases; technical troubleshooting skills; writing skills; strong communication abilities to converse with technical and non-technical people; and multitasking abilities. It is common for job applicants to portray a degree in a technical field while applying for this position.
Objective : Client Support Engineer Dependable and diligent IT professional who manages multiple tasks and works well under pressure. Experience in installing, troubleshooting and repairing hardware, software and peripherals, plus training of end users. Applies consultative approach to resolve issues.
Managed day-to-day activities of up to seven service/support employees.
Directed administration, sales, customer service and technical support functions.
Configured and documented standard desktop computer workstations.
Upgraded and maintained systems.
Trained and assisted users with hands-on troubleshooting of workstation equipment and peripherals.
Tested programs for completeness, maintaining documentation.
Experience
2-5 Years
Level
Executive
Education
Associate's In Computer
Client Support Engineer Resume
Headline : Responsible for Providing phone and email support to clients on a variety of hardware, software and application issues. Intuitive questioning to understand the root cause of issues. Identify, research, and resolve technical problems remotely on computers, iPads and SmartTVs.
Skills : ITIL Foundation V3, CCNA, Windows 8 Training Course, CRM, HPSM MS Office,.
Description :
Troubleshoot incoming calls from clients regarding problems with desktop functionality, network connectivity, and application support.
Ensured proper issue tracking troubleshoots network connectivity and server ability.
Responded and resolved all assigned calls within prescribed SLA.
Managed own workload; diagnoses and fixes the issues of end-user systems related to Operating Systems Internet Browsers.
Explorer, Google Chrome & Firefox) MS Office & MS products (Word, Excel, PowerPoint, Outlook, etc.) Local Area Network connectivity Wireless connectivity Printing issues Software Installation Peripheral device connectivity or device driver Blackberry, iPhone, or any smartphone Configuration.
Troubleshoot and resolved issues related to CISCO Switches and Routers if available to client Troubleshoot and configure the IP Phone System to the clients Troubleshoot, configure and solve all issues related to Security IP Cameras Troubleshoot, configure and resolve the issue related to Sound Systems (Pa Systems & Sonos) with Amplifiers.
Administratored, Installed and configured Exsi and VMware into a servers Administrator on Microsoft Exchange Servers, Active Directory.
Experience
5-7 Years
Level
Executive
Education
Bachelor In Electrical
Client Support Engineer Resume
Headline : Looking for a Client Support Engineer position using solid knowledge of handling onsite and offsite setup, installation and troubleshooting activities over a range of operating systems and environments.
Skills : Microsoft Office, Communication Skills.
Description :
Interacted with executive-level customers and management in resolving technical problems Ensures effective training of AiCMS and ROAM for new employees and staff development.
Supervised the Help desk support staff by defining and establishing schedules, setting priorities, providing support/direction and dealing with administrative issues as needed.
Provided quality support to end users with a high degree of customer satisfaction, technical knowledge, and timeliness either by resolving the issue or by delegating and coordinating efforts with senior staff members.
Found intelligent solutions and/or workarounds for issues found by end users to help resolve their issues.
Evaluated workflow processes, identifies solutions and resolves issues.
Had done manual testing and have knowledge of automation testing.
Ensured that major technical, system or application issues are appropriately addressed and communicated.
Experience
5-7 Years
Level
Executive
Education
MS
Client Support Engineer Resume
Headline : To secure a Client Support Engineer poistion in a challenging, growth oriented position that provides opportunity to utilize learned skills while assisting in the development of new skills.
Skills : Development, Production Management, Unix, Equities Trading.
Description :
Received customer escalations and Troubleshoot issues by resolving them with maximum customer satisfaction.
Front line client support engineer for troubleshooting of proprietary voice and screen recording software Take full ownership on customer problem/cases, monitor for proper and on-time feedback.
Subject matter expert on licensing for logger/application servers.
Trained and on-boarding of newly hired employees.
In-depth technical production/writing of new processes and procedures for internal share point sites.
Acted as the front line technical contact to interact with customers (business partners and direct customers).
Followed the visit and escalate for technical or business emergency.
Experience
5-7 Years
Level
Executive
Education
BS
Client Support Engineer Resume
Objective : Providing and demonstrating stellar expertise in the field of Information Technology Client Support and Consumer Relations (Help Desk) environment. Offering over years of extensive experience in the high volume call center environment in relation to Information Technology support. I have the determination with a drive to provide the perfect solutions and needs for the client and your company - an initiating force behind the focus of your structure or the re-structuring of your Information Technology needs.
Skills : Typing, Graphic/Audio/Video design, Back-Up and Recovery, Filing, Hardware Maintenance, Software Usage and Maintenance, Operation System usage, High Understanding of desktop/laptop general usage, Extremely fast learner.
Description :
Provided phone support to customers and Field Service Engineers in order to resolve hardware issues as well as remote troubleshooting in order to resolve software user issues using the Baan ERP system.
Supported a variety of computer-based robotic technologies, which automate medication dispensing and packaging in a variety of pharmacy settings.
Generated open support tickets upon request from the customer; researches customer issues; gathers history using data in CRM and/or MetaStorm systems.
Provided effective installation, preventive, and corrective repair actions for on-site repairs of customer equipment.
Represented AmerisourceBergen Technology Group (ABTG) to the customer and provided effective professional communication regarding customer problems.
Escalated unresolved support requests to Level II Technician, Team Lead and/or Manager, Client Support Center in a timely manner when progress is not being made, so as to maintain customer service level agreements.
Updated, reviewed, and closed support tickets that were designated as support requested by the owner.>Dispatched support requests to in-house and third-party Field Service Engineers; handles requests for parts.
Experience
2-5 Years
Level
Executive
Education
BS In Technical Management
Client Support Engineer Resume
Objective : Responsible for Promptly addressing, analyzing, and resolving basic incidents and requests, engaging other Built resources as needed to resolve client issues, and also Defining and use appropriate categories for logging incidents and requests.
Skills : Office 365, Exchange 2013, And Windows Server 2012. Other Include Laptop Computer Repair, OS Malware Removal, And Prevention.
Description :
Worked as an onsite presence for a managed service provider.
Client facing desktop support technician for Managed services clients.
Included traveling between client locations across Grand Rapids and West Michigan and to provide onsite Level 2 and 3 workstation, laptop, mobile device, and server support.
Minored network support was also required.
Performed Windows and Mac OS support and repair Performed Exchange and active directory management and troubleshooting, Performed basic installation and rack mounting of network equipment, minor network troubleshooting Provided world-class customer service and efficient problem resolution, greatly improving customer relations.
Praised for helping to improve the client onboarding process.
Received numerous customer satisfaction recognition in the 9-month employment Achieved employee of the month within the first 3 months of employment.
Experience
2-5 Years
Level
Executive
Education
Bachelor of Fine Arts
Client Support Engineer Resume
Summary : 18 + years of Technical and software Customer support experience in both Telecom and Healthcare Information Technology, 4 Years combined Application Support Analyst professional within the Healthcare Information Technology and Energy Utilities Application software field. Proficient with executing database scripts in both Oracle and Microsoft SQL Server.
Provided Technical support for all systems at assigned location(s).
Included administration of the installation, system maintenance, hardware and software upgrades, system analysis, customer satisfaction, account development and planning, revenue generation, asset management, and individual development for mission-critical customer support.
Collaborated with the local sales team to assist with support strategies and adherence to TSCS methodologies.
Provided Teradata leadership in customer closed-loop corrective actions process development and implementation.
Responsible for customer incidents while establishing and maintaining a high level of customer satisfaction.
Provided installation services and full system support that includes hardware and software.
Participated in the planning stages of installations and upgrades as well as project coordination during specific activities and system support.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Science
Client Support Engineer Resume
Objective : Responsible for Responding to tickets from customers in a timely manner and provide timely updates following established internal SLAs, and also Setting client's expectations properly and follow up accordingly to ensure a high level of Customer Satisfaction.
Skills : Technical Document Writing, Web Design, Video Production, And Photography.
Description :
Supported Novell 3.1 and 4.01 and NT workstations window 95 for over 3300 clients.
Supported, and maintained Windows Office, Word, and Excel.
Repaired or replaced hard drives, floppy drives, memory SIMMs.
Installed and maintained Remedy on a Novell 3.11, 4.01 WINDOWS NT.
Opened and closed shop when it was needed.
Handled clients ordering of software applications and hardware add ons.
Worked as a field service technician and technology consultant for various managed services clients.
Experience
2-5 Years
Level
Executive
Education
GED
Client Support Engineer Resume
Summary : To establish a long-term career in a company where I may utilize my Client Support Engineer professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.
Skills : CSS, HTML, PHP, And XML, Computer Repair/ IT Help Desk, Remote Desktop, Data Entry, And Asset Logging.
Description :
Provided Support for Windows Based, Macintosh, and UNIX networks for small to medium-sized businesses.
Included traveling between client locations across Grand Rapids and West Michigan to provide on-site Level 2 and 3 workstations, laptop, mobile device, and server support.
Minored network support was also required.
Provided communication and information to others in order to understand technical product issues or operations that impact customer support.
Documented and tracked all problems, inquiries, and events in the CRM system.
Tried to resolve the case remotely, it can't resolve due to complexity, urgency, ability to escalate to the higher team.
Recorded problems/concerns establish acuity level and perform follow-up as necessary on reported incidents.
Experience
7-10 Years
Level
Management
Education
Bachelor of Fine Arts
Client Support Engineer Resume
Objective : Seeking employment with a company where I can use my talents and skills to grow and expand the company. I want to excel in an environment that promotes dedication, perseverance, and growth.
Skills : Marketing Strategy, Multitasking, Citrix Cloud Environment, Active Directory.
Description :
Established Help Desk support plan, scheduled resources, and communicates metrics to Leadership for major go-lives and upgrades.
Setup and configured the Surveillance systems Geovision brand ( MultiCam, VMS, ERM, Remote View Log, and GV-Eye ).
Designed and created forms and reports.
Cultivated and maintained professional relationships with key personnel.
Worked closely with end-users to analyze current software/hardware requirements, and presented programs/hardware to satisfy that need; provided technical support and end-user documentation.
Driven efficiency through pro-active process and system recommendations.
Chanced to grow into other roles in the organization based on performance.
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