A Client Support Manager undertakes a variety of duties and thrives to maximize the satisfaction level of the customers. The job description and duties that are listed on the Client Support Manager Resume are – developing new procedures; implementing customer retention campaigns; training staff; evaluating employee performance; observing the interaction between the staff and the customers; handling escalated issues; conducting and participating in training sessions; and handling the overall client support department performances.
Those seeking to work at this level should be able to depict on the resume the following skills and abilities – the ability to solve problems; strong communication skills; the ability to multitask and deal with a variety of problems; leadership skills, analytical thinking skills; and relevant software knowledge. While a degree is not a mandatory requirement, possessing one will be useful to attain the managerial role.
Objective : Highly qualified Client Support Manager with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment in which your company prides itself.
Skills : MS Office, Motivational SKills, Good Communication Skills.
Description :
Presented Plan and managed the activities of the IT Operations, Infrastructure personnel for systems hardware and software management, desktop equipment, and overall data center operations.
Responsible for technical strategic planning and execution of resources, new equipment and equipment upgrades, and maintenance/support contracts.
Worked regularly with vendors for support services, and the best pricing to control costs.
Planned and managed multi-million dollar expense and capital budgets annually for all Information Systems equipment services and resources.
Planned, constructed, and tracked to the detailed expense and capital budgets annually.
Conducted long-range strategic planning for capital budgets and execute to maintain current and reliable technology.
Sought cost reductions and avoidance in all areas of IT expenses.
Experience
2-5 Years
Level
Executive
Education
GED
Client Support Manager Resume
Summary : As a Client Support Manager, responsible for Providing evaluative judgment based on analysis of factual information; resolving problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents.
Skills : Management, Microsoft Office, Communications, Sharepoint,.
Description :
Managed daily activities for the Client Support and Helpdesk groups.
Reviewed, tracked, and assigned Remedy tickets to 2nd level support group.
Managed projects for software and hardware upgrades.
Managed contracts, maintained relationships with vendors engaged with helpdesk and break-fix services.
Analyzed monthly invoices to determine end-user usage to reduce monthly VPN/Cisco bills.
Increased sales force productivity by training the sales team on sales applications.
Identified the top ten issues and created a training program for end-users to address issues and reduce call volumes to the helpdesk.
Experience
10+ Years
Level
Senior
Education
G.E.D
Client Support Manager Resume
Objective : Highly motivated, experienced, and passionate candidate seeks to further a career in a Client Support Manager position that can utilize my technical skills and management knowledge to benefit mutual growth and success.
Analyzed financial activities of establishments or departments and provided input into budget planning and preparation processes.
Reviewed records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities and evaluate performance.
Prepared and issued work schedules, deadlines, and duty assignments for office and administrative staff.
Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
Planned layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, and related factors pertaining to items stored.
Maintained records pertaining to inventory, personnel, orders, supplies, and machine maintenance.
Experience
2-5 Years
Level
Executive
Education
Bachelor Degree
Client Support Manager Resume
Objective : To establish a long-term career in a company where I may utilize my Client Support Manager's professional skills and knowledge to be an effective Client Support Manager and inspiration to those around me.
Skills : Program Management, Business Intelligence, Strategic Planning, Performance Management.
Description :
Managed account acquisitions and central station to central station data conversions.
Supervised, coached, and counseled fifteen plus customer service employees to meet and exceed service performance indicators.
Supervised field technicians to ensure proper panel programming and communications to the central station.
Provided systems integrations and troubleshooting for receiver communications.
Performed data entry, monitoring automated security surveillance systems, and training employees and clients on new equipment and software.
Provided great customer service support to clients.
Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Client Support Manager Resume
Headline : Motivated and highly productive Client Support Manager professional with a research background. Detail-oriented with strong skills in multi-tasking and efficient management of day-to-day office operations. Adept at building and maintaining effective working relationships with co-workers and interpersonal skills.
Demonstrated the ability to work well with people, both internally and with external customers.
Created and presented support metrics documents to senior management.
Handled corrective disciplinary action in accordance with company policies.
Directly supervised the client support group including allocation of responsibilities with testing, pre-sales, and implementation activities.
Prioritized assignments, the follow-up to ensure task completion and manage multiple projects.
Created building infrastructure for our treasury management team and published the policies and workflow procedures for the client support department.
Created and distributed a Customer Survey form that was used to identify key areas of concern.
Experience
5-7 Years
Level
Executive
Education
GED
Client Support Manager Resume
Headline : As a Client Support Manager, responsible for Managing large amounts of incoming calls, and also responsible for Responding to all customer service and administrative emails, etc.
Skills : MS Office, Presentational Skills, Supporting Skills, Managing Skills.
Description :
Responsible for assessing the client's financial standing and offering bank programs in accordance with the client's financial standing.
Reviewed the finances of a client, introduce financial programs that may be needed by the client, and answer their needs each step of the way.
Responsible for the smooth daily operation of the financial institution.
Processed all cash management requests, check deposits, cash reconciliation, and all bank operation functions.
Ensured compliance with institution rules and regulations as well as pertinent federal and state laws.
Helped ensure investment strategies are managed to the preferred level of risk for the long-term.
Served as Travel & Education planner, planning education training nationally, corporate travel arrangements & trade shows.
Experience
5-7 Years
Level
Junior
Education
BA
Client Support Manager Resume
Objective : Dedicated Client Support Manager professional with over 5 years of experience providing administrative and strategic support to executives. Growth-oriented, self-starter with a versatile skill set including experience in facilities and project management, event planning, finance, and customer service.
Skills : User Experience, Strategic Planning, Multitasking.
Description :
Provided software support through telephone and email for restaurant enterprise inventory management and accounting systems.
Traveled on-site to customers' offices and provided implementation support and training.
Documented bugs and worked with developers to correct them.
Collected and managed new feature requests from customers through development, documentation, and release.
Created custom integration applications using Visual Basic 6 to accommodate client-specific processes.
Considered opportunities to take advantage of tax-deferred investing.
Arranged periodic reviews to assess how the market, economic, and legislative activity may impact clients.
Experience
2-5 Years
Level
Executive
Education
BS
Client Support Manager Resume
Objective : Seeking a Client Support manager position, responsible for handling customer complaints, providing appropriate solutions and alternatives within the time limits and also Keeping records of customer interactions, process customer accounts, and file documents.
Located and detailed corrections for program defects.
Developed department procedures for handling day to day processes and establishing new accounts.
Developed a program for training new clients and monitoring existing clients for potential issues.
Scripted, recorded, and produced training videos using Camtasia.
Set-up and customized websites for marketing and increasing product visibility.
Trained and managed customer support staff on company policies, procedures, and quality client care.
Experience
2-5 Years
Level
Executive
Education
BS
Client Support Manager Resume
Headline : Client Support Manager with 6+ years of experience in Managing projects to revamp billing and invoicing for major healthcare organizations based on internal auditing requirements and to meet requirements to purchase services.
Skills : Microsoft Office, Coordination, Organized, Detail-Oriented,.
Description :
Monitored new network orders as the disconnect orders were in flight to ensure that bandwidth of Market Connections was not compromised as network transitioning completed.
Managed multiple projects to port thousands of telephone numbers or full NPA/NXX's from various carriers for other major Houston based healthcare clients.
Trained the customer project teams' effective number porting processes and the importance of the thorough discovery.
Built and maintained relationships directly with the clients.
Efficiently delivered the recruitment duties included an interview, hiring, staffing, and approve performance appraisals for a unit.
Responsible for projects relating to metrics, goal setting and attainment, motivation/engagement all resulting in Client Satisfaction.
Responsible for overseeing all internal and external IT audit activities.
Experience
5-7 Years
Level
Junior
Education
BS
Client Support Manager Resume
Headline : As a Client Support Manager, responsible for Providing resources as the first line of the response with licensees and then facilitate the connection with our Licensing staff when needed to conduct in-depth training, review of artwork, etc.
Skills : Management, Quality Assurance, Good Communication SKills.
Description :
Spearheaded product implementation, rollouts, and launches, delivering all aspects of project planning/leadership for client's bill payment and money order programs.
Analyzed and handled RFPs and RFIs, organized project teams, and administered planning/forecasting/budgeting.
Coordinated installation of product and equipment.
Ensured maintenance of service excellence.
Raised the quality of customer service, agent management, and client base development operations with the creation of an online training manual.
Propelled business through expert product line representation, promotion, and sales as well as by working closely with the marketing team.
Proved training as needed to all employees and managing computer servers on a daily basis.
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