The role of a Client Support Specialist is to provide excellent client service and experience with a motive to enhance business profits. The Client Support Specialist Resume denotes such tasks as – handling client requests, solving all sorts of technical issues, managing client database, managing billing details, handling escalated issues, processing client accounts, responding to emergency issues promptly, determining and recording inbound requests, updating client account information, offer on-call support, coordinating with product development department, and offering specialized knowledge of company’s product and services to existing and potential clients.
Even though the job description may vary based on company setting, the following are some of the common skills expected for this job position – strong customer service skills, telephone etiquette, knowledge about various products, the ability to work overnight, fluency in using relevant software and technical capabilities to provide on-call support. A Bachelor’s degree relevant to the area of work is the common requirement for this employment.
Summary : Pursuing a full-time position in the IT field as a Business Analyst. Willing to learn and put in hours off the clock to become successful and proficient in the field. In addition, looking to obtain a position within an organization that will use my education, skills, and experience in a capacity where I can effectively contribute to the operations with the best of my ability.
Skills : Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Access, SQL, Written Communication, Microsoft Powerpoint, Business Objects, Edi, Customer Service.
Description :
Documented and resolved problems arising from balance reconciliation work or other related account issues, including cardholder inquiries, account record changes and overpayment processing.
Spearheaded special projects related to client support and operations-related activities, automating manual processes including front end reject files, note transfer from previous reports, and filtering accounts matching date and transaction criteria, saving members of the Reconciliation team 18 work hours per week.
Generated weekly reconciliation reports for clients and researched specific report items for eight providers.
Resolved account and transaction data integrity issues by identifying and communicating the issues to IT.
Audited raw data files against operational and reconciliation reports while developing and building reports and performing data analysis.
Conducted routine phone conferences with each client to discuss account discrepancies and other issues.
Balanced the workload of the rest of the Reconciliation team by assisting as needed and managing incoming email requests from five providers assigned to other team members.
Experience
7-10 Years
Level
Management
Education
Diploma
Sr. Client Support Specialist Resume
Summary : Multifaceted, dynamic and highly driven individual seeks position with an organization that can benefit from hands-on, enthusiastic and naturally talented Manager, Patient Care and Marketing professional.
Skills : Microsoft Office, Salesforce, Billing, Helpdesk, JIRA, Use Cases, Requirements Analysis, Visio, Axure.
Description :
Provided a timely, professional, and accurate responses to members who submitted a question via the help menu, phone or via email.
Entered all correspondence and necessary information related to a case into the case management system (Salesforce.com).
Provided troubleshooting skill set individually and with team members to resolve a case within 24 hours of case submission.
Assisted with On-board new Naviance Network Members to support them in the data importing process so that they could start using the Naviance Succeed solution successfully.
Collaborated and followed-up with the Product Engineering department on cases that required escalation to get resolved.
Informed the Account Management Team on critical member issues that result in a high priority case that is working to get resolved.
Contributed to research and growth of the Naviance Knowledge Base by creating member-facing documentation such as solutions and troubleshooting techniques/steps to resolving common questions.
Managed case work load by monitoring open case queue and phone queue and addressing cases in order in which they are received.
Experience
7-10 Years
Level
Management
Education
Computer Science
Jr. Client Support Specialist Resume
Objective : Professional payroll specialist with experience working as a liaison between our software system and our clientele; providing support to ensure accurate processing and recording of company's payroll, while also providing timely and accurate financial information and participating in daily data entry and reporting in reference to payroll processing.
Skills : Microsoft Office.
Description :
Maintain payroll information by collecting, calculating, and entering data.
Update payroll records by entering in exemptions, insurance coverage, new earnings or deductions, child support orders or garnishments and job title and department/division transfers.
Prepare reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages.
Determine payroll liabilities by calculating employee federal and state income and social security taxes and employer's social security, unemployment, and workers compensation payments.
Resolve payroll discrepancies by collecting and analyzing information and troubleshooting issues related to hardware or software.
Maintain employee confidence and protects payroll operations by keeping information confidential.
Analyze client data, troubleshoot and report client inquires and needs.
Process accurate and timely year-end reporting when necessary (W-2, W-2c, W3c etc) Offer specialized knowledge of company services and products to interested clients.
Experience
2-5 Years
Level
Junior
Education
Business Administration
IT Client Support Specialist Resume
Objective : Planning to keep for a long time, but at the same time looking for a permanent weekend job, where I can better my self in a personal and professional manner.
Skills : Medical Terminology, Healthcare Regulations, Healthcare.
Description :
Request initial authorizations from insurance carrier using HCPCS codes and documentation.
Analyze direct billing, and follow up on billing reconciliation and Medicare health plans or non-Medicare insurance for state employees.
Identify discrepancies and perform claim adjustments to address erroneous payments.
Verify commercial insurance and Medicare/Medicaid guidelines for accurate billing and payment.
Review cases involving overpayments and initiate appropriate action in accordance with established policies and procedures.
Implement billing procedures and closely monitor accuracy of billing data and timeliness to identify appropriate corrective actions, training and systems modifications.
Coordinate team projects and execute assignments to meet client goals.
Experience
2-5 Years
Level
Junior
Education
BS In Health
Client Support Specialist III Resume
Objective : To obtain a position with an company or organization that will allow me to contribute to it's overall growth, and helping to give it a competitive edge in it's industry by using my current experience with social media, public relations, and advertising knowledge.
Skills : Process client accounts, including opening and closing accounts and managing billing information.
Description :
Resolved payroll, tax, and banking questions in a pressure filled atmosphere.
Assisted Manager and Division VP during new employee interview process.
Prepared welcome presentation for potential candidates and moderated Q & A session.
Tasked with touching bases with clients who scored low on internal service survey.
Coordinated response to increase score and client satisfaction.
Prepared special calculations and macros for small and midsized companies Maintained all company, employee master file, and schedule information as needed by the client.
Followed standard procedures for processing adjustments to ensure accurate quarter/year end reports and W2s Assisted with and/or completes the new hiring, on-boarding, status update, and termination processes within the Workforce Now HRIS platform.
Assisted team members by collaborating on reducing case load.
Experience
2-5 Years
Level
Junior
Education
B.S. In Management
Client Support Specialist II Resume
Objective : Seeking a challenging position within a strong, reputable firm, where years of maintaining client satisfaction as well as excellent customer service skills are highly valued.
Skills : Microsoft Office, Lean Six Sigma, 5S.
Description :
Resolved membership or service problems by clarifying the customer's complaint; determined the cause of the problem; explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintained customer records by updating account information.
Maintained financial accounts by processing customer adjustments.
Collected customer information and analyzed customer needs in order to serve them to the best of my ability.
Prepared service reports by collecting and analyzing customer information.
Learned products sold by nationwide Campground Membership Company.
Became proficient in learning as much as possible regarding the industry as a whole to better educate our customers.
Handled incoming and outgoing calls, including members and campground employees.
Experience
2-5 Years
Level
Junior
Education
AAS
Client Support Specialist I Resume
Objective : IT Help Desk Support position that lets utilize my skills in supporting and delivering end user support, administering, maintaining, troubleshooting, and monitoring applications.
Skills : Microsoft Office, Information Technology, Information Technology, HTML, Java, ServiceNow, Eclipse, MySQL, Customer Service.
Description :
Support and deliver end-user computing devices, software and peripherals Took ownership of client reported technical issue, proposed solutions, contact appropriate service personnel to address issue and kept end user informed about the status of their issue.
Install and configure computer hardware and software.
Focused on non-routine, difficult or complex problems.
Analyze and resolve technology-based incidents, problems and requests from end-users.
Identify and highlight issue trends when they occur.
Collaborate with support partners to get issues prioritized and addressed in a timely manner.
Utilize standard enterprise tools such as ServiceNow to troubleshoot incidents.
Collaborated with support teams and provided written documentation for internal use which improved department efficiency.
Experience
2-5 Years
Level
Junior
Education
B.S. In Web Designing
Client Support Specialist/Analyst Resume
Summary : Highly qualified Client Support Specialist with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Microsoft Office.
Description :
Performed a variety of customer support activities including opening and closing corporate and agent related accounts.
Performed account analysis regarding service charges, average daily balances, account performance and growth, etc.
Resolved problems/questions presented by management regarding accounting transactions, technical issues.
Performed monthly account reconciliations and monitored general ledger transactions.
Provided clients with post implementation and training support.
Troubleshoots hardware/software problems related to check scanner, remote deposit.
Made decisions regarding the satisfaction of audit requirements when opening new accounts.
Monitored and reconciled daily account receivable files generated by system.
Experience
7-10 Years
Level
Management
Education
Master Of Business
Client Support Specialist/Representative Resume
Summary : Over 20 years of experience in Information Services with Fortune 1000 companies. Expertise in a broad scope including: Call Center Management, Project Management and Customer/Technical Support in an inbound and outbound ACD environment. Strong background in Quality Assurance, eCRM systems, and executive reporting. Specializing in process analysis, training and development of internal process improvement.
Skills : Data Entry, Receptionist, Data Entry, Clerical, Problem Resolution, Customer Service, Oracle, Darwin, Excel, Filing, Office Management, Powerpoint, Quality Control, Receptionist, Training, Word, Windows, Microsoft office, Management, Training, IAssist, Remedy Star.
Description :
Develop and maintain a current in-depth knowledge of all consumer lending policies, guidelines, and programs and be prepared to respond to related inquiries.
Answer all client and teammates telephone inquiries pertaining to lending related issues.
Schedule and close all lending products (consumer and real estate).
Obtain the information necessary to complete credit applications and related documentation for consumer loan.
Review and clear all underwriting stipulations in an efficient, accurate and time sensitive manner.
Recommend financial alternatives and additional products and services to clients and teammates.
Maintain an in-depth knowledge of NADA books/valuation process in order to determine appropriate values of loan collateral.
Experience
7-10 Years
Level
Consultant
Education
Business Administration
Lead Client Support Specialist Resume
Objective : Passionate action oriented leader who loves helping others. Enjoy working with diverse teams and solving complex problems. Always looking for new challenges taking me out of my comfort zone and experiences that will develop me personally and professionally.
Skills : Project Management, Desktop Support.
Description :
Experienced lead technical project manager.
Desktop Support administrator for IT Helpdesk, corporate and national remote office employees.
Coordinated and instructed correct installation procedures for KIP 5000 series Printer.
Coordinate with third party vendors to provide IT Support services to AutoCAD Department.
Provide end-user support for office productivity and virus protection software for both local and remote computer users.
Configure setup and deploy all workstation, laptop, Blackberry's, and other employee related equipment.
Assist in administration of computer equipment changes resulting from personal changes, including new hires, terminations, and transfer changes.
Strong administrative and organization skills.
Experience
2-5 Years
Level
Executive
Education
Information Technology
Client Support Specialist/Assistant Resume
Headline : Customer-focused employee that thrives in environments that allow me to have direct interaction with people. I was in the hotel industry for over 12 years, and have held customer centric positions throughout my entire career.
Skills : Customer Service, Typing, Answering Phones, Organizational Skills, Microsoft Word, Microsoft Powerpoint.
Description :
Improved service quality by developing a strong knowledge of company's products and services.
Effectively communicated with team members to maintain clearly defined expectations.
Guaranteed positive customer experiences and resolved all customer complaints.
Created new processes and systems for increasing customer service satisfaction.
Developed rapport with the customer base by handling difficult issues with professionalism.
Provided detailed monthly departmental reports and updates to senior management.
Scheduled conference calls for clients, as well as internally with team members.
Assisted Accounts Receivable Department during customer billing disputes.
Experience
5-7 Years
Level
Executive
Education
Diploma
Client Support Specialist Resume
Summary : Hands-on leader with extensive experience working across diverse industries and disciplines who is seeking an opportunity to showcase my skills for you in an administrative or human resource capacity. I am an outstanding team player who is focused and productive with the ability to organize and prioritize work in high pressured environment. Proven ability in grasping and following complex instructions quickly and accurately.
Skills : Volunteer With Local Catering Company, Customer Service, Loan Payment Processing, Casework, And Training Instructor.
Description :
Provided casework and case management to clients with mental illness.
Offered assistance with managing finances.
Provided clients with transportation to important appointments.
Assisted with ongoing therapy groups to promote productive activities of daily living.
Prepared meals for 15 clients according to meal plan provided by dietician Monitored clients living in the residential facility.
Received CPR and First Aide certification.
Skills Used Proficiently processed case notes onto Microsoft Word.
Communicated successfully through Microsoft Outlook.
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