Cloud Operations Manager Resume
Headline : As a Cloud Operations Manager ensured that cloud-based applications, services, and infrastructure run smoothly and securely. Maintained, optimized, and scaled cloud deployments and technologies, and handle tasks such as patching, monitoring, security, and billing. Configured infrastructure, troubleshoot system issues, and automate processes. Collaborated with teams from other departments in order to increase performance and efficiency.
Skills : Knowledge of cloud computing technologies, Azure, or Google Cloud Platform.
Description :
- Engaged with product development teams to capture feature requirements and ideate operational challenges.
- Championed product delivery by leading release planning and change coordination. Communicated, influenced, and negotiated both vertically and horizontally to obtain or leverage necessary resources.
- Analyzed present-state, create documentation and knowledge bases, develop alternative future-state approaches, and facilitate implementation.
- Created status reports, queries, dashboards, presentations, and trackers, to ensure operational SLAs / SLOs are met.
- Managed operational spending and optimizes costs. Automated recurring tasks and improve operational efficiency.
- Ensured regulatory/compliance is met in an operational setup. Worked closely with business and technology partners to plan and closely monitor development work and progress.
- Relentlessly improved employee onboarding, standards, and training available for the team to be able to produce quality deliverables.
Experience
5-7 Years
Level
Executive
Education
Bachelor's In Computer Science
Cloud Operations Manager Resume
Objective : As a Cloud Operations Manager, managed all of the operational and daily activities of the 24x7 Cloud Operations team to ensure clients receive effective and timely resolution of all issues in compliance with the service level agreement requirements defined in the global client contract and based on established company objectives.
Skills : Network protocols, Virtualization technologies.
Description :
- Managed, grew, and developed our Cloud Operations team of 5-8 team members consisting of AWS Cloud Engineers, DevOps Engineers, and DBAs. Owned our commitment to an application Uptime of 99.99% or better.
- Managed all maintenance, update, and deployment schedules, change communication, and roll-out success.
- Drove operational excellence through better documentation, refined processes, and better measuring of results
- Represented the Cloud Operations team to the larger organization, collaborating cross-functionally with a variety of technical, service, and sales teams.
- Acted as our hosted Information Security expert, answering questions, enforcing best practices, and managing internal and external security services
- Evangelized and promoted Engineering adoption of serverless technologies and other native AWS-managed services.
- Increased the level of infrastructure automation to bring consistent, immutable servers. Drove continuous monitoring and alerting around infrastructure, server, and application availability & performance.
Experience
2-5 Years
Level
Executive
Education
BCompSc
Cloud Operations Manager Resume
Headline : As a Cloud Operations Manager, worked with the wider global operations team to ensure the effective running of the Cloud Operations Team. Developed and documented processes and procedures, particularly in an SLA-driven environment. Participated in resource management meetings on a weekly basis to identify resource requirements across the department and to ensure optimal productivity levels are achieved by all technical resources each week.
Skills : Containerization platforms, Ansible.
Description :
- Served as a key stakeholder of our SOC hosting policy documents and manage the rollout of processes and practices that meet and exceed our SOC controls.
- Managed and improved our DevOps practices to deliver high-quality software more quickly using Continuous Integration/Continuous Delivery (CICD) pipelines to run automated testing & code scanning
- Led a team of Cloud Operations Engineers and developed the Cloud Ops strategic vision to include; assessments, remediation, consulting, onboarding, system setup, system administration, monitored, incident resolution, problem management, configuration/change management, security management, logging and monitoring, demand/capacity planning, availability management, disaster recovery, cost optimization, cloud migrations, and cloud support.
- Worked closely with Client stakeholders, Product Management, Product Development, and Information Security Officer in the creation of technical cloud standards and cloud architecture and deliver strategic objectives.
- Developed, and implemented best practices, policies, and procedures to manage cloud operations staffing and leadership.
- Worked with GRM and audits when the defense of and evidence of controls is required.
- Reviewed audit and security test results providing direction to local teams.
Experience
5-7 Years
Level
Executive
Education
BCompSc
Cloud Operations Manager Resume
Summary : As a Cloud Operations Manager, managed communications relating to technical support, operations, changes, outages, and issues in a timely, professional manner. Served as a key point of contact for all matters related to the Cloud Operations, including implementation of CoreOps strategy and initiatives, client and/ or account team escalations, reporting, productivity, and hours of coverage. Developed the team members, assign duties and manage performance.
Skills : Puppet, Leadership.
Description :
- Developed and optimized automation systems for the business to cloud or on-premises systems so defenses can evolve with emerging cyber threats.
- Defined processes to manage incidents and breaches, working with local teams to manage any incidents. Managed SAST, DAST, and SCA strategies and frameworks. Assessed the security, quality, and compliance of products, toolsets, and processes.
- Managed all CI/CD processes within the IT organization, provide oversight and evaluation regarding the quality and delivery of pipelines.
- Drove continual improvement within the IT organization, providing best practices and training when needed.
- Managed a team, conducted goal-setting and performance appraisal processes, and mentored and coach the team members.
- Supported the business development teams creation of the technical solution for submission, governance presentations, negotiations, and any head start preparation.
- Worked closely with the Project Management, Consulting Services, and Service Delivery teams to provide services and projects that adhere to quality, schedule, and budget.
Experience
7-10 Years
Level
Management
Education
BCompSc
Cloud Operations Manager Resume
Headline : As a Cloud Operations Manager, managed resources to achieve objectives and satisfy client requirements; promoted a cooperative and harmonious working climate conducive to maximum employee morale, productivity, and efficiency/effectiveness.
Skills : Communication, Project management.
Description :
- Worked closely with the operational teams providing status and obtaining reach-back support. Served as the technical guide on large, complex projects and provided technical advice/input that impact successful contract execution across the enterprise solution.
- Affected Service Delivery by iterating solutions, processes, standards, or operational plans that lead to successful execution and continuous improvement.
- Resolved highly complex and multi-dimensional problems requiring consideration of variables that affect multiple aspects of the project/program. Problemed range from high-impact operational events to tactical corrections.
- Ensured that Cloud platforms developed by Egen are designed for 24 X 7 operations, Disaster Recovery, and Performance Monitoring and oversee Network Operations, Event Management, Incident Management, Problem/Escalation Management, Configuration Management, and Change Management Processes.
- Contributed to and enhance Security policies and procedures for Cloud services performed by Egen. Implement System Management Tools to provide monitoring and management of all Cloud infrastructures.
- Defined and reported Key Performance Indicators to monitor process health; defined and reported Customer facing service metrics. Collaborated with Security organization to implement and oversee Security policy, monitoring, and guidelines.
- Conducted System Outage Analysis to prevent the re-occurrence of incidents. Implemented continuous improvement plans for all services and processes.
Experience
5-7 Years
Level
Executive
Education
BCompSc
Cloud Operations Manager Resume
Summary : As a Cloud Operations Manager, managed and developed a high-performing engineering and service team of Cloud reach engineers as part of our market-leading Managed Services. Ensured the highest quality of service is being delivered consistently to our managed service customers, whilst ensuring the engagement of our Cloud Operations specialists.
Skills : Planning, Operations Manager.
Description :
- Directly managed a geographically distributed team of cloud engineers who are responsible for the cloud architecture, design, implementation, and operations of critical, massive-scale, shared services.
- Serviced design activities will include building out service capabilities to match SLA requirements, capacity modeling for scale and cost, and security management.
- Ensured all technical procedures (Installation, Configuration, Run Books) are documented and updated and are contributing to the maintenance of operational standards where the automation of the infrastructure services and system administration tasks are critical. Monitored strategy to provide rapid feedback and diagnostics in the event of service disruption is imperative.
- Relentlessly introduced new ways of improving, optimizing & scaling the cloud services. Advanced Certification in Cloud Service Providers such as AWS, Azure, and GCP is a plus.
- Coached and mentored direct reports, supporting and inspiring their development and career growth objectives.
- Engaged with the broader technical community to anticipate developments in innovation, often evaluating new solutions and recommending future business platform system requirements.
- Transformed legacy pipelines and functional processes into automated ones. Performed process improvements and automation activities for operational and financial value, applying tools and technologies.
Experience
7-10 Years
Level
Management
Education
BCompSc
Cloud Operations Manager Resume
Headline : As a Cloud Operations Manager, familied with ITIL principles or certification preferred. Tracked record of developing and providing SLAs and deliverables. Experienced with ServiceNow ITSM and the reporting functionality. Understood some of the constraints and opportunities presented by cloud platform services, and has partial knowledge of how they fit into both operational delivery and customer solutions. Directed experience working with one or more public CSPs - AWS, GCP, or Azure.
Skills : Training, Developmental Skills.
Description :
- Created and maintained automation routines and systems. Monitored systems and services to ensure uptime.
- Wrote and maintained sops for the Cloud Operations team. Performed software deployments, upgrades, and provisioning of new installations.
- Worked with Edge group identifying common recurring Cloud Services issues and how best to resolve issues keeping customer experience as a top priority.
- Worked on Edge escalations identifying and resolving issues that can be resolved by Cloud Ops and escalating issues to Development, QA/Product when warranted.
- Performed common tasks including data analysis and reporting services for internal and external customer groups.
- Wrote and maintained sops for the Cloud Operations team. Prioritized escalated issues and requests.
- Leveraged agile methodology concepts for quality, delivery, and continuous improvement.
Experience
5-7 Years
Level
Executive
Education
BCompSc
Cloud Operations Manager Resume
Headline : As a Cloud Operations Manager, oversaw, allocated, and assigned the workload to confirm deadlines are met regarding internal projects. Delivered rapid troubleshooting, remediation, and root cause analysis of production concerns. Consistently outlined and improved the team's operational processes and procedures. Monitored and managed Cloud spending as a key part of infrastructure operations.
Skills : Planning, Security Assistant.
Description :
- Developed and optimized automation systems for the business to cloud or on-premises systems so defenses can evolve with emerging cyber threats.
- Defined processes to manage incidents and breaches, working with local teams to manage any incidents. Managed SAST, DAST, and SCA strategies and frameworks. Assessed the security, quality, and compliance of products, toolsets, and processes.
- Managed all CI/CD processes within the IT organization, provide oversight and evaluation regarding the quality and delivery of pipelines.
- Drove continual improvement within the IT organization, providing best practices and training when needed.
- Managed a team, conduct goal-setting and performance appraisal processes, and mentored and coach the team members.
- Experienced leading a major work stream or multiple smaller work streams for a large platform initiative, often providing technical guidance and advice to ensure consistent deployment of solutions.
- Experienced with large complex multi-product information systems, Cloud services required. Experience in ITIL, SAE16 / SOC 2, ISO27001, and NIST 800-53 is preferred for this position.
Experience
5-7 Years
Level
Executive
Education
BCompSc
Cloud Operations Manager Resume
Summary : As a Cloud Operations Manager, Experienced with AWS, Google Cloud Platform, IaC, ITSM, and IT operations, and programming skills are a plus. Experienced with Cloud infrastructure and team management including virtualization, cloud, server, storage, and networking. Built and led a distributed team to ensure continuous availability for the company's Cloud platform and its associated application infrastructure environments in AWS and Google Cloud Platform.
Skills : Monitoring, Implementational Skills.
Description :
- Developed and maintained cloud infrastructure, architectures, and related automation. Managed cloud services, including deployment and operations of applications.
- Created and managed environment configurations based on customer requirements. Monitored and optimized system performance.
- Ensured proper implementation of security protocols. Configure and maintain system monitoring.
- Troubleshoot and responded to alerts and events. Identify resource optimization opportunities. Managed automated deployments and patching. Analyzed capacity and throughput to ensure services scale as needed.
- Managed and monitored cloud-based services, analyzing performance, creating and maintaining service agreements, and resolving technical issues.
- Worked closely with the product and platform delivery teams to ensure guardrails are well defined and are being followed to maintain a DevSecOps mindset throughout the development process.
- Reviewed product and platform code to ensure best practices are followed.
Experience
7-10 Years
Level
Management
Education
BCompSc
Cloud Operations Manager Resume
Summary : As a Cloud Operations Manager supported cloud-based applications environments with distributed enterprise systems and developed implementation standards. Understood Cloud Computing, IaaS, PaaS, and SaaS. Developed policies and procedures, risk assessment, and communicate effectively at C-level.
Skills : Developmental Skills, Communicational Skills.
Description :
- Partnered with business stakeholders, product managers, and other operational directors to create and maintain a supportable roadmap.
- Coached career development for engineering managers and staff. Maintained onboarding and educational materials. Maintained Problem process documentation.
- Published complete Root Cause Messages as needed to support the team. Mentored junior members with simple Splunk reports.
- Worked with lead team members on Splunk-related projects. Obtained internal/external feedback regarding the program, turning them into actionable plans to improve process/procedure.
- Worked with the team to refine team process improvement ideas. Drove minor process improvement plans.
- Trained new Problem managers. Actively drove the creation and enhancement of problem tickets in partnership with Incident Management.
- Built and shared visible metrics around: hosted health, cost, performance, quality, and uptime.
Experience
7-10 Years
Level
Consultant
Education
BCompSc
