Cloud Support Engineer Resume Samples

Description :

1. Met with business, technical and creative stakeholders, innovating, and contributing to the big picture ideas of an expanding organization.
2. Resolved security risks, update systems, and support the backend of cloud deployment.
3. Stayed informed about current industry advancements and trends.
4. Presented proposed improvements to key stakeholders along with implementation plans.
5. Recommended solutions in real-time as problems arise.
6. Anticipated roadblocks and other process issues and resolve proactively.
7. Maintained organized records to track known issues and document solutions.

Experience

0-2 Years

Level

Junior

Education

BSc in CS

Description :

1. Responsible for providing technical assistance for enterprise solutions and cloud services.
2. Responsible for participating in migration of cloud clients within data centers.
3. Responsible for installing and configuring Worldox mobile and web solutions.
4. Responsible for managing and supporting software integration projects in Worldox.
5. Responsible for maintaining email accounts, VPN user details and change requests.
6. Responsible for analyzing and resolved issues relating to PeopleSoft applications.
7. Responsible for creating and updating user IDs and security group tasks.

Experience

0-2 Years

Level

Junior

Education

MSc in IT

Description :

1. Monitored and maintained cloud systems to guarantee their availability and performance.
2. Troubleshooted and addressed issues with cloud infrastructure.
3. Worked with the development and operations teams to optimize cloud solutions.
4. Managed cloud security mechanisms.
5. Assisted with the deployment and setup of cloud resources.
6. Developed and maintained comprehensive documentation for cloud systems, including architecture diagrams, operational procedures, and troubleshooting guides.
7. Analyzed cloud system performance metrics and logs to identify trends, forecast needs, and recommend improvements or upgrades.
8. Monitored cloud environments using advanced tools, proactively identifying and mitigating potential issues before they impacted customers.

Experience

2-5 Years

Level

Executive

Education

AAS in Networking

Description :

1. Worked within a global support team covering 24x7x365 cloud operations - effectively managing handoff from shift-to-shift for cloud support issues.
2. Responded to escalated customer service issues within the defined process with a high level of reactivity.
3. Owned the customer satisfaction regarding the execution of the end-to-end support process.
4. Ensured complete data accuracy in managing customer requests.
5. Participated in customer call on demand, to convey technical expertise, communicate solutions and build rapport with customers Initiate proactive support inquiries to help customers avoid known risks.
6. Established thorough understanding of customer objectives and provided perspective to all stakeholders.
7. Produced written best practices and capitalize on lessons learned Invest in continuous learning via ongoing training and development of professional skill set.

Experience

2-5 Years

Level

Junior

Education

Cert in Cloud

Description :

1. Stay updated with emerging cloud technologies and integrate them into support strategies.
2. Led initiatives to improve cloud security and compliance across all supported platforms.
3. Responsible for architecting and implementing a multi-cloud disaster recovery solution, reducing recovery time objective (RTO) by 75 and saving the company 2.5M annually in potential downtime costs.
4. Responsible for leading a team of 15 cloud engineers in developing an AI-powered auto-scaling system, resulting in a 40 reduction in cloud infrastructure costs and 99.99 uptime across 500 client environments.
5. Responsible for spearheading the adoption of quantum-resistant encryption protocols for cloud data protection, ensuring compliance with emerging cybersecurity standards, and mitigating future security risks for over 1,000 enterprise clients.
6. Resolved client incidents and requests in a timely and professional manner via effective investigation, triage, and resolution of support requests.
7. Provided advanced front-line technical engineering support and high-quality solutions to customer issues.

Experience

5-7 Years

Level

Senior

Education

BTech in IS

Description :

1. Resolved complex cloud infrastructure issues using advanced diagnostic tools and techniques.
2. Collaborated with cross-functional teams to enhance cloud service performance and reliability.
3. Implemented automation scripts to streamline cloud operations and reduce manual interventions.
4. Conducted root cause analysis for cloud service disruptions and implemented preventive measures.
5. Mentored junior engineers in cloud technologies and best support practices.
6. Participated in agile sprints to deliver timely cloud support enhancements and fixes.
7. Responsible for testing printer setups and supported custom applications.

Experience

7-10 Years

Level

Management

Education

AAS in Cloud

Description :

1. Responsible for streamlining DNS management using Amazon Route 53 achieving a 10 improvement in domain resolution speed.
2. Responsible for managing and optimizing the companys Amazon VPC, improving data transfer efficiency by 15.
3. Responsible for developing and implementing a Red Hat Linux based solution that reduced system crashes by 20.
4. Worked with business partners, developers, and engineering teams to drive cloud strategy, adoption, and migration processes.
5. Provided all the technical guidance, design specification and solution level support for cloud 
6. connectivity, integration, and collaboration.
7. Worked with Automation Tools such as Ansible, Terraform, Python, PowerShell, and AWS cloud formation.
8. Delivered deployment design and as-built documentation based on business requirements and best practices.

Experience

5-7 Years

Level

Junior

Education

BBA

Description :

1. Responded times for customer inquiries by 30 by optimizing applications through AWS CloudFormation and Amazon S3.
2. Responsible for training and mentoring a team of 6 junior engineers, leading to a 150 increase in AWS certifications within the department.
3. Responsible for helped achieve a 99.9 uptime on services by proactive monitoring of all systems using Amazon CloudWatch.
4. Responsible for reducing security vulnerabilities by 35 by incorporating AWS Identity and Access Management (IAM).
5. Responsible for decreasing system downtime by 20 by implementing a hybrid cloud solution using Microsoft Azure and Linux system administration.
6. Responsible for integrating Docker products into the companys pipeline which resulted in a 25 increase in deployment efficiency.
7. Responsible for assisting in maintaining a security-focused environment using Microsoft Azure Active Directory.

Experience

7-10 Years

Level

Management

Education

MSc in Cyber

Description :

1. Drove initiatives that improve support-related processes and our customers experience. 
2. Leveraged customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
3. Continuously learned groundbreaking technologies, and developing new technical skills and other professional competencies.
4. Acted as interviewer in hiring processes, and coachmentor new team members.
5. Supported engineers role involves the development and improvement of cloud solutions. 
6. Worked on maintaining current clouds and providing support when needed. 
7. Evaluated the cloud system to ensure it works in optimal conditions. 

Experience

10+ Years

Level

Senior

Education

Diploma in Cloud

Description :

1. Collaboratively and reactively solved the most challenging customer problems, providing advisory architecture guidance and assisting other teammates as needed. 
2. Effectively managed issues through multiple forms of inbound requests including in-person, queue calls (phone), e-mails, Chat, web forms, or client tracking ticketing databases.
3. Responded to all Customer requests in a timely and professional manner.
4. Troubleshooted and resolved Azure functional, operational, performance, and connectivity issues.
5. Analyzed and gathers relevant information that might assist resolution of the issue.
6. Created and maintained documentation and standard operating procedures to support incident resolution and ongoing operations.
7. Troubleshooted and resolved cloud infrastructure-related issues, including networking, security, and performance within a hybrid cloud and on-premise environment.

Experience

10+ Years

Level

Senior

Education

Cert in DevOps