Club Lounge Attendant Resume
Summary : As a Club Lounge Attendant, responsible for Providing guests with a friendly, enthusiastic, professional, and timely beverage and food experience within the Club Lounge, Maintaining cleanliness and order of Club Lounge operations, Welcoming and assisting all Club Level guests entering and utilizing the Club Lounge.
Skills : Creative Skills, Problem-Solving Skills.
Description :
- Provided the highest quality of service to the guest at all times. Proactively engaged and anticipated guest needs.
- Prepared and displayed food and beverage items in Club Lounge (e.g., continental breakfast items, afternoon hors d'oeuvres).
- Maintained presentation of beverage and food items throughout the day; organized, polished, and replenished as needed.
- Maintained Club Lounge and corresponding back-of-house cleanliness. Wiped up spills, removed debris from counters and surrounding areas, and remove trash. Stage and set for next service.
- Assisted in tracking and maintaining Club Lounge inventory.
- Reported to work on time and in proper uniform.
- Practiced safety standards and proper food handling procedures at all times.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Club Lounge Attendant Resume
Objective : As a Club Lounge Attendant, responsible for Overseeing the Club service for our guests and ensuring a quality experience that includes excellence in guest satisfaction with the highest food quality standards and service, Preparing food and beverage for the club room, Maintaining clean and sanitary kitchen and club areas, Providing information concerning the hotel and the city to the guests and service their immediate needs as thoroughly as possible.
Skills : Service-Oriented, Time Management.
Description :
- Maintained continental breakfast buffet, honor bar, and hors d'oeuvres.
- Provided information and assist guests concerning restaurants, theater/musical productions, airlines, automobiles, rental, transportation directions, office services, beauty/barber establishments, and any other appropriate services and render the services of reservations.
- Offered services of ticket agencies, limousine service, and tour guide organizations to guests.
- Serviced each guest's comment/complaint according to procedure - escorted and serviced VIP guests.
- Prepared food and beverage items and set out all hot and cold food items following all food safety regulations.
- Replenished all food and beverage items during the meal period. Kept all items fully stocked even up until the last minute we are open. Ensured all foods are kept at safe temperatures.
- Kept all tables bussed and cleaned throughout the entire time club hour is open. Ensured all tables are properly cleaned, and the dining area is vacuumed.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Senior Club Lounge Attendant Resume
Summary : As a Senior Club Lounge Attendant, responsible for greeting each guest as they arrive, Assisting with service if required and replenishing coffee as time permits, Building rapport with all guests at all times, solve problems when able, and reporting any complaints or issues immediately to management for resolution.
Skills : Multitasking, Highly Oriented.
Description :
- Learned about the hotel’s guests through conversations – to be measured by a minimum standard of learning three pieces of information about at least 10 of the hotel’s guests per day.
- Passed on any sales leads on a daily basis that is obtained during discussions with guests to management.
- Created and maintained a pleasant presentation.
- Maintained a clean area, store food and remove all trash. Take the trash out to the dumpster as needed.
- Continuously looked for cost-effective ways to improve appeal.
- Assisted the department in maintaining safety equipment and emergency procedures for the safety of all guests and employees.
- Maintained a friendly, cheerful, and courteous manner at all times.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Assistant Club Lounge Attendant Resume
Objective : As an AssistantClub Lounge Attendant, responsible for Delivering all Forbes and Langham brand standards and adhering to all departmental procedures, Working closely with Guest Relations Manager, Front Office, Concierge, and Culinary team to ensure guests have memorable encounters.
Skills : Problem Solving, Verbal-Communication Skills.
Description :
- Ensured that all areas of the Langham Club are always clean and in compliance with all of the Forbes and Langham brand standards.
- Performed all Concierge duties for Club Level guests such as local recommendations and booking of limos, restaurants, activities, and shopping.
- Assisted the guest with any administrative duties as requested such as printing, photocopies, faxing, scanning, directions, and airline boarding passes.
- Presented and explained all Club menu offerings and wine lists in the Club Lounge.
- Completed TABC certification process and will be served alcoholic beverages to lounge guests.
- Monitored and assisted in the maintenance of the Club buffet food and beverage presentation.
- Monitored and maintained the other 2 Club Floor Elevator Landing offerings.
Experience
2-5 Years
Level
Fresher
Education
High School Diploma
Club Lounge Attendant Resume
Objective : As a Club Lounge Attendant, responsible for partnering with the Club Attendants to provide Five Star service to all Club guests, Maintaining an immaculately clean and luxurious Club environment, and completing all paperwork timely and accurately.
Skills : Table Assignment Management, Communicational Skills.
Description :
- Resolved guests’ issues in a pleasant, empowered, and prompt manner.
- Communicated effectively with management and other departments and assist when needed in order to exceed the guest’s expectations.
- Presented him/herself in a professional and well-groomed manner.
- Worked to build insightful guest profiles and promote special hotel programs.
- Demonstrated thorough knowledge of all hotel services and outlet information such as hours of operation, key personnel, and hotel policies.
- Maintained familiarity with the local scene (shopping, restaurants, spas, theater, live music, concerts, and events) in order to provide relevant recommendations to guests according to their preferences.
- Demonstrated an extensive knowledge of Houston and the surrounding areas.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Club Lounge Attendant Resume
Objective : As a Club Lounge Attendant, responsible for providing the most consistent and professional level of service to achieve and maintain the Forbes 5 Star Rating, conveying information and ideas clearly.
Skills : Multitasking, Adaptable, Service Assistant.
Description :
- Demonstrated an industrious, can-do attitude and efficiently multi-task.
- Replenished buffets and track food consumption for each shift.
- Inspected and monitored the quality and presentation of the food and beverage at all times.
- Inspected linen, silver, china, and other table items for immaculate cleanliness and appearance.
- Ensured all china, glassware, and silverware are replenished in a timely manner.
- Cleared, cleaned, and reset all tables in a timely manner, according to standards.
- Welcomed each guest and serve food, coffee, water, and other beverages whenever appropriate.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Club Lounge Attendant Resume
Objective : As a Club Lounge Attendant, responsible for Providing elevating, personalizing service for every guest with critical attention to detail. Interact with each Club guest to ensure needs are met and communicated throughout the hotel.
Skills : Maintained, Supervised, Planning.
Description :
- Accommodated all guest requests expediently and courteously. Followed up with designated hotel personnel to ensure completion.
- Propered set-up of all Food and Beverage presentations ensuring guest satisfaction with offerings and service.
- Prepared clearing and cleaning of all dishes and associated utensils required for food service.
- Bartended duties are an essential function of this role.
- Handled guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
- Reviewed designated in-house and arrival guest lists and be familiar with guests’ names and room locations.
- Performed Pre-Arrival to verify information and anticipate guest needs.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Club Lounge Attendant Resume
Objective : As a Club Lounge Attendant, responsible for greeting guests upon arrival, Providing a tour of the club and explaining the use of amenities, Providing assistance to guests seeking to use amenities, Ensuring that guests adhere to rules and policies, and May restocking supplies or performing light cleaning.
Skills : Cleaning, Restocking, Verbal-Communicational Skills.
Description :
- Performed a welcome call to guests 15 minutes after arrival to offer additional services and ensure satisfaction.
- Reviewed designated in-house and arrival guest lists and be familiar with guests’ names and room locations.
- Resolved guest complaints ensuring their complete satisfaction with the resolution, following up accordingly with hotel departments and guests.
- Monitored and maintained the cleanliness and working condition of department equipment and supplies.
- Upheld uncompromising levels of cleanliness for Club Lounge and room floors.
- Prepared work orders for maintenance repairs and distribute them to Engineering.
- Greeted guests and escort them to the VIP lounge after verifying their access permissions.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Club Lounge Attendant Resume
Objective : As a Club Lounge Attendant, responsible for coordinating special events and projects by ensuring that food service is properly managed, Assisting guests with problems with hotel services and escalating any chronic issues to the management, and Responding to inquiries with accurate information pertaining to hotel services and features.
Skills : Planning, Cleaning, Front of House Management, Communicational Skills.
Description :
- Communicated guest needs and preferences within the department to ensure that each guest has the most personalized experience possible.
- Created a welcoming lounge environment for all who enter the Club Lounge.
- Maintained order of all food and beverage in the Club Lounge.
- Maintained cleanliness of the Club Lounge at all times.
- Serviced all food and beverage needs of guests with gracious and sincere Southern hospitality.
- Maintained lounge inventory including food, alcohol, soft drinks, silverware, glassware, china, linens, serving pieces, and buffet presentation pieces.
- Responsible for Serving orders and refilling glasses with alcoholic and non-alcoholic beverages.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Club Lounge Attendant Resume
Headline : As a Club Lounge Attendant, responsible for managing time effectively, actively listening to guest requests and employing initiative to resolve each request, maintaining a professional composure regardless of business levels, improvising when necessary, and making empowered decisions to ensure guest satisfaction.
Skills : Planning, Time Management, and Customer Service.
Description :
- Worked a flexible schedule based on club occupancy and need. Worked weekends, evenings, and holidays as needed.
- Practiced safe working techniques and is knowledgeable of all safety and emergency procedures.
- Required a willingness and ability to back up all departments if deemed necessary.
- Moved furniture, hangs drapes, rolls carpets, and turns mattresses.
- Cleaned lobby, lounges, pantry, meeting rooms, rest rooms, corridors, elevators, stairways, office terraces, patios, all public areas, and all colleague areas including lounge, and storage areas.
- Swept, scrubbed, waxed, and polished the floor.
- Cleaned rugs, carpets, upholstered furniture, and draperies.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
