Club Member Resume
Objective : As a Club Member, responsible for Answering, recording, and processing all calls, messages, requests, questions, or concerns, and also Contacting appropriate individuals or departments (e.g., Engineers, bellpersons, Housekeeping) as necessary to resolve calls, requests, or problems.
Skills : Decision-making, Delegation.
Description :
- Assisted members and guests with the pre-arrival process, arrival/check-in, member activities/experiences, problem resolution, and member departure/check-out.
- Conducted pre-calls to arriving members, made pre-arrival arrangements, grocery orders, and amenity orders, and handled any other member arrival requests.
- Reviewed and logged preferences/traces in the computer system. Contacted members for pre-departure calls.
- Handled Front Office duties, including check-in/check-out, preparing arrival packets and departure folios, performing audit checklists, preparing and distributing welcome packages, processing billing, and performing administrative duties.
- Responded to requests for visitor information, special arrangements, activities, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
- Responded to special requests from members/guests with unique needs and followed up to promote satisfaction.
- Gathered, summarized, and provided information about the property and the surrounding area amenities, including special events and activities.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Club Member Resume
Headline : As a Club Member, responsible for Providing regular clerical and administrative support to the Service Director or other Club staff, as necessary, Preparing correspondence and reports, maintaining the club member database and statistical information, maintaining schedule and calendar, answering telephones, and maintaining electronic and hard copy files.
Skills : Team building, Motivation.
Description :
- Understood and assisted with reservation services.
Assisted with Bell/valet services for owners when requesting their vehicles.
- Performed Lobby Ambassador tasks. Reviewed shift logs/daily memo books and documented pertinent information in the computer systems and logbooks.
- Reported any incidents, accidents, injuries, and unsafe work conditions to the manager; and completed safety training and certifications.
- Followed all company policies and procedures, ensured uniform and personal appearances were clean and professional, maintained the confidentiality of proprietary information, and protected company assets.
- Welcomed and acknowledged all members and guests according to company standards, anticipated and addressed service needs, assisted individuals with disabilities, and thanked others with genuine appreciation.
- Spoke with others using clear and professional language, prepared and reviewed written documents accurately and completely, and answered telephones using appropriate etiquette.
- Developed and maintained positive working relationships with others, supported the team to reach common goals, and listened and responded appropriately to the concerns of other employees.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Club Member Resume
Summary : As a Club Member, responsible for Monitoring office supply inventory and ordering supplies as necessary. Managed inventory of office equipment and service contracts, performing routine maintenance activities and contacting service representatives as needed, served as Club receptionist, greeting all members and visitors, and Maintained club member and visitor logs.
Skills : Customer Service, Sales and Marketing Skills.
Description :
- Performed regular secretarial duties, preparing correspondence and reports as requested by supervisor and composing draft letters following established formats.
- Proofread all materials for accuracy prior to supervisory review and signature.
- Maintained membership applications entered information into a database or spreadsheet and prepared statistical reports.
- Collected membership dues and prepared transmittals for the Finance Department.
- Maintained master schedule of Club activities and events, collecting and disseminating information to Club staff, volunteers, members, and families as instructed.
- Answered the telephone and referred the caller to other staff or took messages as necessary.
- Maintained electronic and hard copy filing systems, making sure they are accurate and timely and facilitate easy retrieval of information.
Experience
7-10 Years
Level
Management
Education
GED
Club Member Resume
Headline : As a Club Member, Curated and enhanced 'ClubLife' and increased Club Member Growth by ensuring the execution of programming and communications for the Club. Developed and ensured execution of relevant and engaging Member events and experiences and implemented thorough and consistent communications strategies.
Skills : Language Skills, Creative Skills.
Description :
- Executed all Member Events and Programs with member and committee feedback.
- Created and executed relevant programs with purpose with consideration of your Club Members, product, and position.
- Connected and engaged members, drove revenue, invited and partnered with Community Audiences or aligned Brands.
- Attended signature events, holidays, charity classics, and ongoing meet-ups.
- Oversaw committee management, quarterly game plan/monthly calendars, and ongoing content calendar.
- Created storytelling and content-focused communications. Updated in Club marketing i.e., Posters, table tents, enplug.
- Updated GM message, including club closure, weather announcements, and crisis management.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Club Member Resume
Summary : As a Club Member, Monitored and made sure that members that brought guests in were signed inBook reservations for BCC activities and events on the club website and lunch reservations for Beanos, Allies, Zachs, and Game Creek Club by using OpenTable.
Skills : Technical, Communicational Skills.
Description :
- Conducted all open and close procedures. Answered all member inquiries (via email, phone, and in-person) pertaining to BCC events and other local information and enforced club policies in accordance with the Membership Plan.
- Restocked the coffee bar in the BCC Great Room when necessary and cleaned it accordingly.
- Organized and booked Beano’s Cabin Snowcat Transportation Reservations and daily operations.
- Maintained a professional yet approachable representation with the club members and must be highly organized and detail-oriented.
- Issued Club Member Ski Passes/Club IDs and updated member data using Guest Connect.
- Sold and issued EPIC Passes and lift tickets to members, family, and their guests.
- Assisted Club Management with other duties as assigned.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Club Member Resume
Summary : As a Club Member, created, organized, and developed programs for the membership that enhanced the club experience for all members and guests, provided exceptional service, and championed the process to ensure new members develop relationships, have personalized service, cultivate member recognition, join our clubs within a club, and participate in a variety of programs and events.
Skills : Leadership, Project management.
Description :
- Ensured all new members were oriented and acclimated to the club experience, club events, and club offerings.
- Created, implemented, and executed ongoing programming opportunities to engage the membership.
- Designed events, lecture series, kids club, and creative activities to increase member participation.
- Championed the club's member experience, working with all departments to provide personalized service, and cultivate member recognition.
- Worked closely with the Club House Manager and Banquet and Events Manager to create and implement a unified annual club calendar of member events.
- Participated in the new member orientation process to help new members transition and integrate into the community seamlessly.
- Acted as a point person for member related questions by responding promptly, in a professional and approachable manner.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Club Member Resume
Summary : As a Club Member, assisted with the recruitment, selection, and identification of highly qualified staff and supported the Club Director with maintaining cleanliness, safety, and aesthetic appeal of facilities and grounds. Purchased and/or made arrangements to ensure necessary materials for program activities.
Skills : Problem-solving, Analytical thinking.
Description :
- Ensured an environment, program services, and facilities that prepare youth for success.
- Communicated the agency’s vision, mission, and principles to members, businesses, and the greater community.
- Ensured a productive and safe work environment for staff and members.
- Supervised the performance of assigned staff
Implement administrative and operational systems within policy and procedures.
- Ensured quality improvement in areas identified in the BGCD Model Club Initiative.
- Ensured quality program implementation outcomes that exceeded expectations.
- Ensured Annual, Quarterly, and Weekly Plans are implemented for the purpose of excellence.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Club Member Resume
Objective : As a Club Member, Distributed and tracked member guest passes, ensuring accurate records were maintained, Cultivated and nurtured relationships with both on and off-property businesses to effectively manage the Membership Reservation Program.
Skills : Decision-making, Delegation.
Description :
- Served as an ambassador to our club members and provided personalized services to cater to their individual needs and preferences.
- Created and oversaw a member recognition gift program, including budgeting, selecting gifts, and managing the program's execution.
- Planned and organized club member events, such as receptions and dinners at the hotel.
- Handled the distribution and tracking of member guest passes and built relationships with both on and off-property businesses to manage the Membership Reservation Program.
- Experienced within the hotel or club industry is preferred.
- Developed and implemented a member recognition gift program, including budgeting, researching, and selecting gifts, and ensuring its successful execution.
- Created and managed a club member event schedule, including planning, organizing, and hosting twice-annual receptions and dinners at the hotel.
Experience
2-5 Years
Level
Executive
Education
GED
Club Member Resume
Objective : As a Club Member, Assisted clubs members daily to ensure they accurately scan their membership cards prior to entering program areas. Membership cards are made & reissued in a timely fashion, Assisted clubs members who forget membership cards with alternate sign-in methods.
Skills : Team building, Motivation.
Description :
- Provided personalized and attentive service to club members, addressing their needs and preferences with professionalism and efficiency.
- Collaborated with cross-functional teams, such as the marketing department, to promote club services and events.
- Stayed updated on industry trends and best practices to continuously enhance the member services experience.
- Maintained accurate and up-to-date records of member interactions and preferences.
- Handled member inquiries, feedback, and complaints in a timely and professional manner.
- Collaborated with the management team to develop strategies for improving member satisfaction and retention.
- Managed club member data on a daily basis and ensured member data were accurate all applications were fully completed, fees collected, and membership cards issued.
Experience
0-2 Years
Level
Junior
Education
High School Diploma
Club Member Resume
Objective : As a Club Member, Maintained accurate membership records and files, received, logs, and safeguarded membership information and program fees. Greeted and directed club members and visitors. Provided parents and visitors club informational flyers, answered phone and responded to callers questions, and provides clerical support to club staff.
Skills : Customer Service, Sales and Marketing Skills.
Description :
- Maintained membership and attendance records and prepared associated reports.
- Obtained & entered individual program areas rooster accurately on a daily basis.
- Monitored use of the phone & public address system. Maintained a professional customer service attitude in which members, parents, staff, and visitors are greeted in a warm, friendly & helpful manner.
- Monitored visitor access and sign-in as required. Responded to visitors, parents, volunteers, and club member’s inquiries and/or redirected questions to appropriate staff.
- Answered incoming telephone calls, determined the purpose of callers, and forwarded calls to appropriate personnel or departments.
- Answered questions about the organization and provided callers with addresses, directions, and other information.
- Took and delivered messages or transferred calls to voice mail when appropriate personnel were unavailable. Acted as a role model to club members.
Experience
0-2 Years
Level
Fresher
Education
High School Diploma
