A Collections Account Manager supervises the staff of collectors and also supervises the way the staff manages the process or workflow. Common work activities seen on the Collections Account Manager Resume are – ensuring the entire process operates in compliance with state and federal laws; managing the employees who collect money; handling complaints; making sure employees comply with the company policies; monitoring call reports; identifying areas that need improvement; tracking success rate; training new employees; keeping updated with changes and modifications of state and federal laws, and monitoring call reports.
Employers typically look for the following skills on the resumes – exceptional interpersonal and computer skills; the ability to manage employees ethically and professionally; strong negotiation and multitasking skills; strong math skills; the ability to make good critical decisions; and sound judgment skills. A bachelor’s degree in accounting or finance is a common qualification seen on resumes
Objective : Proficient in managing collections with a focus on customer relations and effective payment resolutions. Demonstrated ability to analyze accounts and negotiate payment terms, enhancing recovery rates. My two years of experience in collections has honed my skills in managing delinquent accounts while maintaining positive client interactions. Committed to driving financial success through effective account management.
Collected payments on past due accounts, achieving a 20% increase in recovery rates.
Analyzed and prioritized delinquent accounts based on severity, ensuring timely follow-ups.
Utilized credit bureau information and databases for effective skip tracing.
Communicated with clients regarding overdue payments, providing clarity on account details.
Reviewed and explained terms of sale or loan documents to clients.
Maintained accurate records of communications and payment arrangements.
Collaborated with team members to develop strategies for improving collection processes.
Experience
0-2 Years
Level
Entry Level
Education
B.S.B.A.
Collections Manager Resume
Objective : Dynamic Collections Manager with over 5 years of experience in optimizing debt recovery processes and enhancing customer satisfaction. Proven expertise in account analysis, negotiation, and developing effective payment plans to improve collection rates. Committed to fostering positive customer relationships while achieving organizational financial goals and maximizing revenue recovery.
Managed the collection of debts owed to the company, ensuring timely payments.
Analyzed overdue accounts and implemented effective collection strategies.
Maintained comprehensive records of customer financial statuses.
Communicated with clients regarding overdue balances and arranged payment solutions.
Developed and monitored repayment plans based on customer financial capabilities.
Tracked and reported on delinquent accounts to optimize collection efforts.
Collaborated with cross-functional teams to improve collection procedures.
Experience
2-5 Years
Level
Junior
Education
BBA
Collections Account Manager Resume
Headline : Accomplished Collections Account Manager with 7 years of experience in optimizing recovery strategies and enhancing client relationships. Expertise in account analysis, negotiation, and implementing tailored repayment solutions. Proven track record of reducing delinquency rates and driving financial performance through strategic account management.
Skills : Negotiation Skills, Financial Reporting, Legal Knowledge, Market Research, Industry Knowledge, Time-sensitive Decision Making
Description :
Managed a portfolio of delinquent accounts to maximize recovery rates and minimize losses.
Utilized strong analytical skills to assess customer situations and tailor repayment options effectively.
Implemented hardship assistance submissions to assist customers in financial distress, enhancing recovery outcomes.
Leveraged skip tracing resources to successfully locate and engage customers.
Prepared accounts for foreclosure review while ensuring compliance with regulations.
Specialized in collections of overdrawn checking accounts, improving customer retention and satisfaction.
Maintained a closing delinquency rate of less than 5%, demonstrating effective account management.
Experience
5-7 Years
Level
Senior
Education
B.S. Finance
Collections Account Manager - Real Estate Focus Resume
Summary : With a decade of expertise in collections management focused on real estate, I excel in optimizing recovery processes and enhancing client relations. My proficiency in account analysis and negotiation has consistently improved collection rates and reduced delinquency. I am dedicated to achieving financial objectives while fostering strong partnerships with clients.
Managed a diverse portfolio of collections files, focusing on real estate-related debts and negotiating payment terms.
Conducted thorough account analysis to determine optimal recovery strategies and improve outcomes.
Coordinated with legal entities to ensure compliance and secure necessary documentation for collections.
Developed and maintained positive relationships with clients to facilitate timely payments.
Reviewed charged-off accounts to decide on the best course of action, including potential agency referrals.
Processed returned payments and communicated effectively with clients regarding their account status.
Identified and reported suspicious activities to mitigate risk and protect company assets.
Experience
7-10 Years
Level
Management
Education
B.S. in BA
Collections Account Manager Resume
Summary : Strategic Collections Account Manager with a decade of experience in enhancing recovery operations and client relations. Expert in analyzing accounts, negotiating effective payment solutions, and implementing successful recovery strategies. Proven ability to reduce delinquency rates and drive financial performance while maintaining strong customer relationships.
Skills : Market Research Skills, Goal Setting, Performance Tracking, Trend Analysis, Crisis Management, Microsoft Excel Skills
Description :
Collaborated with cross-functional teams to identify and implement solutions enhancing operational productivity.
Conducted comprehensive data analysis to support decision-making and project management efforts.
Maintained positive financial arrangements with clients to facilitate timely payments.
Developed best practices and business rules to support new initiatives and improve recovery rates.
Created detailed reports and analysis for executive leadership to inform strategic planning.
Coordinated the management of title reports, sales contracts, and settlements to ensure compliance.
Worked closely with legal teams to address compliance and litigation requirements.
Headline : Resourceful Collections Account Manager with 7 years of experience in consumer finance, specializing in debt recovery and customer relationship management. Expert at analyzing accounts, negotiating payment plans, and implementing effective recovery strategies. Passionate about enhancing financial outcomes while maintaining strong client rapport and achieving organizational goals.
Skills : Time Management, Communication Skills, Problem Solving, Team Collaboration
Description :
Managed accounts that were 16 days past due, implementing recovery strategies to improve collections.
Reinstated qualifying accounts to help customers redeem their vehicles, enhancing client satisfaction.
Processed repossession orders for accounts not brought current within 60 days, adhering to compliance regulations.
Tracked vehicles periodically for accounts with no customer contact, ensuring effective recovery efforts.
Utilized Accurint for skip tracing, successfully locating contact information for delinquent accounts.
Conducted inbound and outbound calls to negotiate payment terms and maintain customer relations.
Collaborated with insurance agents to verify customer policies, facilitating account resolutions.
Experience
5-7 Years
Level
Consultant
Education
B.S. Finance
Collections Account Manager Resume
Objective : Results-oriented Collections Account Manager with two years of experience in debt recovery and customer engagement. Adept at analyzing accounts, negotiating payment terms, and implementing effective recovery strategies. Proven ability to enhance cash flow while maintaining strong client relationships, contributing to overall financial goals.
Skills : Risk Mitigation, Process Improvement, Customer Service Excellence, Reporting And Analytics, Multi-tasking Ability, Empathy And Patience
Description :
Monitored accounts exceeding limits and initiated credit reviews to adjust terms appropriately.
Identified at-risk customers and implemented tailored credit reviews to mitigate potential losses.
Developed metrics to assess product line performance and reported findings to management.
Managed accounts receivable through effective communication strategies.
Collaborated with customers to negotiate prompt payments, ensuring timely cash flow.
Regularly reviewed collections queues and aging reports to manage past-due accounts efficiently.
Analyzed accounts receivable data to identify trends and improve recovery strategies.
Objective : Seasoned Collections Account Manager with 5 years of expertise in debt recovery and client relationship management. Skilled in analyzing accounts, negotiating settlements, and implementing strategic recovery plans to maximize collection rates. Dedicated to enhancing financial outcomes while maintaining exceptional customer rapport and achieving organizational objectives.
Skills : Advanced Ms Office Skills, Client Retention Strategies, Debt Collection Laws, Account Management, Performance Metrics, Team Leadership
Description :
Managed collections on overdue accounts, achieving a 25% improvement in recovery rates.
Utilized advanced account analysis techniques to identify and resolve delinquencies efficiently.
Conducted an average of 180 outbound calls daily to engage with clients regarding payment issues.
Leveraged technology to research and reconcile past due items, ensuring accurate records.
Crafted and dispatched delinquency notices in compliance with regulatory standards.
Operated an automatic dialer to enhance outreach efforts and streamline collections.
Executed problem-solving strategies for auto loans, including initiating repossession requests when necessary.
Experience
2-5 Years
Level
Senior
Education
B.S. in Bus. Admin.
Collections Account Manager Resume
Summary : With a decade of comprehensive experience in collections management, I excel in enhancing recovery strategies and fostering client relationships. My expertise in account analysis and negotiation has consistently driven outstanding recovery rates while maintaining positive customer interactions. I am dedicated to achieving organizational financial goals through strategic account oversight.
Skills : Stress Management, Adaptability, Organizational Skills, Training And Development, Strategic Planning, Lead Generation
Description :
Motivated and supervised teams of 10-15 collection account representatives, enhancing overall performance.
Provided constructive feedback through coaching and training, leading to improved team dynamics.
Conducted quality assurance monitoring to ensure compliance with company standards and policies.
Collaborated with peers to standardize workflows, increasing efficiency in manual dialing processes.
Achieved monthly revenue targets through strategic relationship-building with contractors.
Processed payments and updated customer accounts accurately, ensuring financial integrity.
Developed performance metrics to track team success and identify areas for improvement.
Experience
7-10 Years
Level
Management
Education
B.S. Finance
Collections Account Manager Resume
Summary : With a decade of extensive experience in collections management, I specialize in optimizing recovery processes and enhancing client relationships. My adept negotiation skills and analytical expertise have consistently driven high recovery rates while maintaining positive customer interactions. I am committed to achieving organizational financial objectives through strategic account oversight and effective debt resolution.
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