The basic duty of a Collections Clerk is to collect overdue funds from the delinquent account. Certain principal accountabilities are listed on the Collections Clerk Resume as follows – stratifying collection activities, identifying overdue accounts and sending dunning letters; using skip tracing techniques to trace customers; contacting customers and reminding about bill payments; issuing payment commitment letters; negotiating returns for unpaid merchandise, monitoring cash of delivery, issuing credit hold notifications, recommending bad debts write-offs; and coordinating with credit department regarding customer credit changes.
To help the company in collecting its dues and maximize cash receipts, the following skills are needed – collections expertise, experience with automated telephone dialing systems and collection databases. The ability to negotiate with customers and strong speaking skills are also needed. Most of the resumes denote a degree in business fields.
Objective : Dedicated Collections Clerk with a strong focus on resolving payment issues and enhancing customer satisfaction. Over two years of experience in managing accounts, conducting follow-ups, and maintaining accurate records. Expertise in communication and negotiation, ensuring timely collections while fostering positive client relationships.
Conducted collection calls to secure timely payments from clients, enhancing cash flow.
Utilized Microsoft Excel to track and analyze collection data, improving reporting accuracy.
Provided exceptional customer service by addressing inquiries and resolving payment-related issues.
Welcomed clients in person, fostering a positive and professional environment.
Sent monthly collection letters, maintaining consistent communication with clients.
Assisted customers with credit applications, while evaluating their financial profiles.
Organized and maintained customer records, ensuring data integrity and accessibility.
Experience
0-2 Years
Level
Entry Level
Education
A.S. in Bus. Admin.
Senior Collections Clerk Resume
Headline : Accomplished Senior Collections Clerk with over 7 years of expertise in debt recovery and account management. Proven ability to analyze accounts, negotiate payment terms, and enhance customer relations. Skilled in leveraging communication and organizational skills to ensure timely collections and maintain accurate records, driving improved cash flow and client satisfaction.
Skills : Accounts Receivable Management, Problem Solving, Team Collaboration, Microsoft Excel, Financial Reporting
Description :
Facilitated timely payment processing by accurately posting payments to customer accounts.
Engaged with insurance providers to verify claims status and drafted appeal letters for denied claims.
Ensured compliance for vehicle loans by obtaining and verifying insurance coverage.
Executed cash handling procedures, verifying signatures and amounts for accuracy.
Managed deposit transactions, ensuring complete accuracy of deposit slips.
Maintained accurate transaction records and issued receipts for customer transactions.
Collaborated with the finance team to resolve discrepancies and optimize billing cycles.
Experience
5-7 Years
Level
Senior
Education
B.S. Finance
Collections Clerk Resume
Objective : Proficient Collections Clerk with over two years of experience in managing accounts and resolving payment discrepancies. Skilled in customer communication and negotiation, I excel at ensuring timely collections while maintaining strong client relationships. My commitment to accuracy and efficiency has consistently contributed to improved cash flow and customer satisfaction.
Revamped collection letter templates, resulting in increased customer engagement and response rates.
Experience
0-2 Years
Level
Junior
Education
AABA
Legal Collections Clerk Resume
Summary : With a decade of experience as a Legal Collections Clerk, I excel in managing delinquent accounts, coordinating with legal teams, and ensuring compliance with debt recovery regulations. My strong negotiation skills and attention to detail have consistently improved collection rates while maintaining client relationships. I am committed to optimizing processes to enhance operational efficiency and recovery outcomes.
Skills : Debt Recovery Analysis, Negotiation Skills, Communication Skills, Attention To Detail, Conflict Resolution, Time Management
Description :
Processes returned checks and initiates appropriate follow-up actions.
Collaborates with attorneys and trustees on bankruptcy cases and account management.
Prepares and sends legal documents, including proof of claim and reaffirmation letters.
Files proof of claims and manages court-related documentation for bankruptcy cases.
Coordinates account activities with third-party collection agencies to optimize recovery.
Handles DMV title processing, insurance claims, and vehicle repossession follow-ups.
Communicates with clients regarding negative balances and delinquent accounts to facilitate resolution.
Experience
7-10 Years
Level
Management
Education
AABA
Collections Clerk Resume
Objective : Proficient Collections Clerk with 5 years of experience in managing accounts and streamlining collections processes. Adept at resolving payment discrepancies and enhancing client satisfaction through effective communication and negotiation strategies. Committed to maintaining accurate records and improving cash flow while fostering positive relationships with clients.
Managed the bankruptcy spreadsheet to ensure accurate tracking of accounts.
Processed return mail, updating customer addresses and maintaining records in the system.
Handled inbound collection calls and processed credit card payments efficiently.
Reviewed invoices and dunning letters for accuracy prior to mailing.
Coordinated correspondence with collectors, ensuring timely communication.
Completed W-9s, vendor forms, and customer audits accurately.
Generated reconciliation reports and processed C59s and DI credits effectively.
Experience
2-5 Years
Level
Entry Level
Education
AAS
Billing Collections Clerk Resume
Objective : Results-oriented Billing Collections Clerk with over two years of experience in account management and payment resolution. Skilled in fostering client relationships and implementing effective collection strategies to enhance cash flow. Adept at using financial software to maintain accurate records and streamline processes, contributing to improved operational efficiency and customer satisfaction.
Skills : N/a, Record Keeping, Payment Plans, Credit Control
Description :
Responsible for maximizing collection of overdue funds using various techniques and strategies.
Build and maintain strong relationships with customers as the primary point of contact for account management.
Evaluate customer accounts to establish feasible payment plans and options.
Utilize financial software to accurately track customer files, documents, and transactions.
Maintain and update accounts within the billing and collections system.
Process invoices and payments, ensuring accuracy and timeliness.
Perform additional duties as assigned by management to support team objectives.
Experience
0-2 Years
Level
Fresher
Education
AAS Accounting
Collections Clerk Resume
Objective : Dynamic Collections Clerk with 5 years of experience in debt recovery and account management. Proven track record in analyzing accounts, resolving payment issues, and negotiating settlements to enhance cash flow. Committed to maintaining accurate records and fostering strong client relationships, consistently driving improvements in collection rates and customer satisfaction.
Monitor and maintain accounts receivable aging reports to track overdue payments.
Send reminders and dunning letters to overdue accounts to facilitate timely payments.
Engage with customers to identify reasons for non-payment and negotiate resolutions.
Draft payment commitment letters and settlements to secure overdue payments.
Collaborate with sales representatives on account statuses and payment collections.
Coordinate with business analysts to assess credit status changes and impacts.
Provide exceptional customer service by addressing collection inquiries and resolving disputes.
Experience
2-5 Years
Level
Consultant
Education
AAS
Invoice and Collection Clerk Resume
Objective : Results-focused Invoice and Collection Clerk with 5 years of experience in managing accounts and ensuring timely collections. Proven ability to enhance cash flow through effective communication and negotiation strategies. Adept at resolving payment discrepancies while maintaining strong client relationships, contributing to improved financial outcomes and operational efficiency.
Managed unpaid accounts, collaborating with external agencies for effective debt recovery.
Conducted thorough analysis of customer accounts to identify discrepancies and resolve issues promptly.
Maintained accurate financial records and ensured compliance with billing regulations.
Provided exceptional customer service, addressing inquiries related to billing and collections.
Collaborated with team members to improve collection strategies and processes.
Generated monthly reports on account statuses and collection performance.
Trained new staff on collections processes and customer service standards.
Experience
2-5 Years
Level
Junior
Education
A.A.S.
Collections Clerk Resume
Summary : Results-oriented Collections Clerk with 10 years of experience in effectively managing and recovering outstanding debts. Expert in developing repayment plans and negotiating terms that enhance cash flow while preserving client relationships. Committed to maintaining detailed records and leveraging strong communication skills to resolve payment issues efficiently.
Skills : Financial Analysis, Accurate Data Management, Efficient Typing Skills, Effective Communication, Risk Assessment, Quality Assurance
Description :
Establish and negotiate repayment schedules based on customers' financial situations.
Contact customers regarding overdue accounts via phone, email, or visits to facilitate payment.
Advise clients on necessary actions for debt resolution and repayment strategies.
Persuade customers to settle outstanding balances, including credit accounts and returned merchandise.
Confer with clients to understand reasons for delinquent payments and clarify contract terms.
Utilize automated systems to track and manage overdue accounts effectively.
Maintain accurate records of customer interactions and collection efforts.
Experience
10+ Years
Level
Executive
Education
AAS Accounting
Collections Clerk Resume
Objective : Resourceful Collections Clerk with over two years of experience in managing accounts and ensuring timely payments. Proven expertise in resolving billing discrepancies and enhancing customer relationships through effective communication and negotiation. Committed to maintaining accurate records and improving cash flow, I strive to achieve optimal results in collections while fostering a positive client experience.
Skills : Financial Acumen, Financial Software Proficiency, Accurate Data Entry, Active Listening, Collections Software
Description :
Verify and correct account setups, ensuring accuracy in delivery tickets and claims.
Process incoming payments, balancing batches, and inputting data into the accounts receivable system.
Submit claims to Medicaid for reimbursement, managing online systems for GA and NC.
Adjust accounts receivable entries for paid or denied claims, ensuring compliance and accuracy.
Collaborated with the finance team to reconcile accounts.
Conduct follow-ups on overdue accounts, initiating collection procedures as needed.
Collaborate with finance and sales teams to resolve billing inquiries and discrepancies.
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