Collections Representative Resume
Headline : Driven, dedicated, and professional Department of Criminal Justice Sciences graduate possessing training and experience in the Probation field, with superior learning, leadership, and communication skills.
Skills : Credit And Collections. Team Oriented. Effective In Conflict Resolution. Proficient In Microsoft Word.
Description :
- Informed customers of overdue accounts amount owed and effectively collected payment.
- Reviewed terms of the loan and ensured all customer information is correct.
- Reviewed customer's reasons for delinquency and determine if a temporary solution would cure continuous delinquency.
- Properly documented the discussion that occurred during the call and actions made on the account.
- Completed data entry of over-the-phone billing system for numerous customers.
- Analyzed and monitored payments made via state farm. Com and the over the phone system.
- Consistently met targets and effectively used sales techniques to promote curing the delinquency.
- Followed federal and state laws in regards to dealing with debt collection, processing financial assistance, and tcpa phone regulations.
- Perform checks on accounts employees were managing, credit checks created and followed procedures that were based on ffiec regulations, and helped develop quality reports.
Experience
5-7 Years
Level
Executive
Education
Bachelor of Science
Accounts Receivable Collections Representative Resume
Objective : To work for an organization that will enable me to build my career as a professional leader and who also encourages training and growth to utilize my abilities and the organization's potential.
Skills : Strong Organizational , Telephone , Active Listening , Microsoft Word, Courteous Demeanor, Data Entry, Energetic Work Attitude, Money Handling, Team Player, Closing Procedure, Documentation, Prioritization, Email, Multi-task Management, Inventory, Customer Service
Description :
- Performed data entry level tasks for systemizing the employee information system.
- Notated agreed upon date and amounts when a customer would be making payment on overdue accounts as well as a reason for the delay.
- Processed extensions and deferrals and due date change on retail and leased vehicle contracts.
- Processed voluntary surrender documents as well as talking points and educated customers before submitting.
- Maintain open communication with collection managers and clerical staff to ensure the accuracy and protection of the account information.
- Interact with team members sharing information and working to make sure the best practices are used to achieve the collection goals.
- Assessed customer accounts and negotiates repayment options and contract terms.
Experience
2-5 Years
Level
Executive
Education
Diploma
Credit/Collections Representative Resume
Summary : Innovative dynamic professional with 9 years of providing exceptional collections performance and eager to contribute to a company's success. Decisive, strategic, multifaceted, and performance driven with strengths in negotiations, troubleshooting, and collections conflict resolution. Demonstrated Record of accomplishment recovering millions of dollars on outstanding home loans, repossessions, and credit card balances.
Skills : Microsoft Office Suite, Database Management, Data Analysis, Money Management, Administrative, Bookkeeping, Sales & Marketing
Description :
- Assisted the collections office to meet and exceed company and clients goals for eliminating home loan delinquencies, derogatory credit cards, voluntary and involuntary repossessions, student loans, payday loans, medical bills, and telecommunications.
- Research and resolve complicated issues pertaining to discrepancies, fraud, bankruptcy, and credit bureau reporting.
- Coordinated and tracked the status of voluntary surrenders and involuntary repossessions with contracted vendor.
- Investigate payment arrears in the portfolio and code consumer appropriately in order to determine the following collection steps.
- Ensure adherence to fair debt collections practice act and other compliance regulations, and security policies.
- Built positive rapport with customers, setting the stage for future situations.
- Negotiated with customers and received complete financial profile to determine the best possible arrangement.
Experience
7-10 Years
Level
Management
Education
Bachelor of Science
Financial Services/Collections Representative Resume
Objective : Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, office coordinator, and customer care manager.
Skills : Multi-line Phone Usage, Adaptability, Conflict Resolution, Strong Organizational , Creative Problem Solver, Listening , MS Windows Proficient, Excellent Communication , Energetic Work Attitude
Description :
- Collected on delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures.
- Arrange for debt repayment or establish repayment schedules, based on customers financial situations.
- Locate and notify customers of delinquent accounts by mail, or telephone to solicit payment.
- Made supervisor aware of problem accounts that may have resulted in repossession, or charge-off.
- Advise customers of necessary actions and strategies for debt repayment.
- Record information about financial status of customers and status of collection efforts.
- Contact insurance companies to check on the status of claims payments and write appeal letters for denial on claims.
- Notify credit departments, order vehicle repossession, and turn over account records to attorneys when customers fail to respond to collection attempts.
Experience
0-2 Years
Level
Entry Level
Education
Marketing
Collections Representative II Resume
Objective : Business professional with experience in a variety of business environments. Ability to effectively communicate within diverse social, cultural, economic and educational levels. Educated and skilled in the concepts of deadline adherence, operations, continuous improvement, time study, and conflict management concepts.
Skills : Internet Browser,CITRIX ,CUBS, Spreadsheets,UNIX,Outlook,Lexis Nexis
Description :
- Ensured that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures.
- Communicated regularly with collections supervisor on the status of problem accounts in accordance with established standards.
- Reviewed files from loan services in accordance with established standards, if applicable.
- Communicated collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable.
- Navigated and interpreted various screens and relay information to clients accurately and professionally.
- Placed or received calls in priority order as established by management.
- Ensure follow up by direct mail and phone to customers on felonious payments.
Responsible for monitoring and maintaining assigned accounts- customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
Experience
2-5 Years
Level
Executive
Education
Diploma
Collections Representative I Resume
Objective : Seking new and challenging position as a collection manager or office manager with a company that will make the best use of my skills and experiences to create value in their organization's commitment to excellence. Extensive Collections Experience.
Skills : Microsoft Office, Phone Etiquette, Typing, Data Entry, Filing, Customer Service, Account Manager, Quickbooks, Call Center Technology
Description :
- Record information about financial status of customers and status of collection efforts.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Confer with customers by telephone or in person to determine reasons for overdue payments.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
- Perform other assigned tasks and duties necessary to support the accounts receivable department.
- Provided customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments.
Experience
0-2 Years
Level
Entry Level
Education
Nursing
Collections Representative Resume
Objective : Experienced Collection Agent with more than 5 years experience in debt collection, including retail-based debt. Expert listening and negotiation skills combining a sensitivity to the client with an assertive effort to fulfill the company's objectives and goals. I am searching for an opportunity that will allow me to use my strengths in knowledge of the industry, analytical and critical thinking skills.
Skills : Microsoft Excel, Ms Word, Microsoft Office, Type 45 Wpm, Customer Service, Call Center Experience, Problem Solving
Description :
- Received incoming calls from customers and assisted on insurance claims, payoffs and other auto-related matters.
- Verified details of transactions, including funds received and total account balances.
- Maintained and updated residential and commercial accounts with customers contact information.
- Monitored insurance penetration and communicated with customers who were not in compliance with contract requirements.
- Ensure all customer information is correct, including phone numbers and addresses.
- Processed, verified and submitted insurance information to rebill insurance, if applicable.
Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
Experience
2-5 Years
Level
Executive
Education
Diploma
Billing And Collections Representative Resume
Headline : Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.
Skills : Microsoft, Excel, Statistics, Microsoft Word, PowerPoint, CRS, Livevox.
Description :
- Maintaining a collection goal established monthly related to the collection territory.
- Lowering the collection territories aged trial balances to ensure timely patient billing, and lowering the overall bad debt write off's.
- Assisting all customers regarding outstanding balance and then obtaining payment.
- Maintain a suitable dso established by the financial controller communicating payer pricing change, billing requirements and medical guidelines to customer service, verification of benefits, contracts and billing.
Maintained confidentiality of payment information, customer and client information.Verified details of transactions, including funds received and total account balances. Responsible for facilitating payment criteria with delinquent customers.
Experience
5-7 Years
Level
Executive
Education
General Education
Collections Representative II Resume
Objective : Determined, customer-driven collections professional with extensive experience and track record of success in collections, sales and account management, demonstrating ability to gain customer trust and secure win-win results.
Skills : Customer Service, Data Entry, Multi-Phone Lines, Money Handling, Filing
Description :
- Processed account maintenance transactions according to established guidelines.
- Ordered updated credit bureau report or initiate skip tracing process in accordance with established standards.
- Documented all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, "scratch pad" entries, etc.
- Determined cause of delinquency and the best course of action to assist the delinquent customer.
- Negotiated payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Establish and maintain effective and cooperative working relationships with dealers and sales.
Experience
2-5 Years
Level
Executive
Education
Diploma
Collections Representative Resume
Headline : High energy Customer Service Representative/ Collector who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Skills : Customer Service Experience, Training New Employees.
Description :
- Ensure all customer information is correct, including phone numbers and addresses.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.
- Initiate repossession proceedings or hand over the account to law practice that specializes in debt collection.
- Educate consumers about delinquent usaa checking/savings accounts and/or credit cards.
Acts as the liaison between creditors and customers and manages overdue accounts.
Experience
5-7 Years
Level
Executive
Education
Diploma
Collections Account Representative Resume
Objective : Currently seeking employment in the Property Casualty Insurance industry. Seeking a company that possesses a core value centered on treating others as they would have others treat them, in addition to encouraging its associates to go beyond their perceived abilities to realize their fullest potential.
Skills : Customer Service, Cooking, Data Entry, Collections, Accounts Receivables, Management, Computer, Compliance.
Description :
- Received inbound customer inquiries regarding past due payments, evaluated credit card accounts for requests to increase credit lines.
- Conducted extensive evaluations of cardholder accounts with the customer, addressing their concerns and answering questions relating to fees, late charges, penalties, and interest charges or increases.
- Negotiated payments, settlements, short fall proposals, payment plan agreements for moderately to seriously delinquent accounts.
- Provided information regarding consumer rights and options a cardholder might have in their situation, in addition to advising cardholders of revised Bankruptcy Laws.
- Received inbound late stage collections calls.
- Successfully negotiated payments on several late stage accounts saving the bank several thousand dollars from charge-off debt.
- Conducted skip trace searches for several accounts with serious past due statuses, successfully reaching several customers, and subsequently obtaining payments.
Experience
2-5 Years
Level
Executive
Education
GED
Collections Account Representative Resume
Summary : Collections Account Representative position that will increase my knowledge within its organization and will lead to growth opportunities that is commensurate with my education, experience, and training. Administrative and Customer Service Skills Written Communication Calendaring Detail Oriented Accounting Data Entry Telephone Reception Planning and Scheduling Customer Service Internet Research Resource Management Record Maintenance Performance Management Collections.
Skills : Type 65+ wpm, Microsoft Office Programs, various office machines, multi-line phone system.
Description :
- Full time Handled calls and promptly forwards them to appropriate person.
- Created and maintained accurate spreadsheets and files to assist the team.
- Generated emails to employees and off site vendors.
- Established and maintained electronic records management system for all incoming and outgoing correspondence.
- Organized, sorted and assigned mail distribution for all the employees.
- Provided excellent customer service.
- Handled High Profile accounts.
Experience
7-10 Years
Level
Management
Education
GED
Collections Account Representative Resume
Objective : Seeking Collections Account Representative professional opportunity- Demonstrating strong leadership abilities, and an excellent attribute of organization. A self-motivated innovator with a record of success in management and leadership endeavors. Leads by example and focuses to maintain a professional work environment and positive employment development.
Skills : Ten-key by touch, Typing , and Computer ,Proficient in Microsoft Office, Possess excellent interpersonal, analytical, and organizational .
Description :
- Received payments and post amounts paid to customer accounts.
- Located and monitored overdue accounts, using computers and a variety of automated systems.
- Recorded information about the financial status of customers and the status of collection efforts.
- Located and notified customers of delinquent accounts by mail, telephone.
- Advised customers of necessary actions and strategies for debt repayment.
- Advised customers to pay amounts due on credit accounts, damage claims, or no payable checks, or to return merchandise.
- Completed transactions; forwarded requests.
Experience
2-5 Years
Level
Executive
Education
BS
