The job summary of a Collision Center Manager role is to direct and manage the work activities of the body shop employees and ensure productivity levels are well maintained. While specific duties vary based on the size of the facility, the following are certain core tasks mentioned on the Collision Center Manager Resume – achieving operating profit for the department, maintaining customer satisfaction; establishing objectives for the department, preparing and managing an annual operating budget of the body shop; implementing a dynamic marketing plan; negotiating with insurance company representatives; completing insurance forms, and building good relations with the customers.
To ensure success the following skills are needed – staying current with new equipment and tools available and recommending purchases; a good understanding of the workforce rules and procedures; and customer service orientation. A degree is not a mandatory requirement, however, possessing one will be useful.
Headline : An organized Collision Center Manager with a proven track record of delivering within specified time frames. Customer-focused and strong communicator with the ability to effectively interact with others. Quick learner with management potential.
Skills : MS Office, Managing Skills, Financial Skills.
Description :
Coached and developed staff, and address any situations as they arise to maintain a positive work environment.
Led and motivated staff to maintain daily goals.
Collected monies owed.
Inspected completed vehicle to identify issues and report problems to repair technicians.
Delivered completed vehicle to customer/vehicle owner.
Planned budgets and authorize payments and merchandise returns.
Worked closely with Regional Manager to oversee all daily operations of the Collision Center to ensure delivery of excellent results quarter after quarter, month after month, on all aspects of customers, people, operations, and financials.
Experience
5-7 Years
Level
Executive
Education
HS
Collision Center Manager Resume
Headline : Collision Center Manager with over 5 years' experience working in both the public and private sectors. Diplomatic, personable, and adept at managing sensitive situations. Highly organized, self-motivated, and proficient with computers.
Skills : Audatex, And Mitchell Estimating Systems.
Description :
Worked with estimators to develop methods of follow-up and contact making sure all customers are kept updated thru the entire repair process.
Managed resource scheduling and allocation.
Oversaw execution of work standards and production quality.
Managed Vendor partnerships and ensured compliance with all regulations.
Collaborated with internal team leaders across business functions to drive project execution (design, supply chain, logistics, legal, accounts payable, etc.)
Forecasted and surpassed goals and objectives for the site through regular audits of shop operations.
Took ownership and create a culture of accountability, always maintaining the integrity of the Tesla brand, its processes, procedures, and values.
Experience
5-7 Years
Level
Executive
Education
HS
Collision Center Manager Resume
Headline : Collision Center Manager is responsible for managing the daily operations of the Collision Center. The Manager will lead a team of collision repair technicians, maintain schedules, and oversee vehicle repairs to ensure that the center is operating efficiently and effectively.
Skills : Microsoft, Team Player, Fast Learner, Hand Tools.
Description :
Ensured company operating procedures are followed.
Met or exceed key performance indicators including CSI, profitability, cycle times, etc.
Coach and develop staff, and address any situations as they arise to maintain a positive work environment.
Led and motivate staff to maintain daily goals.
Cooperated with staff in planning meetings to identify regular accounts, marketing calls, and schedules.
Maintained and closed files on a daily basis of all delivered vehicles ensuring each month are closed on time and attending all required meetings for all department managers.
Made sure proper communication and relationships with all coordinators of any and all DRP programs are performed and handled by all the responsible staff including myself.
Experience
5-7 Years
Level
Executive
Education
HS
Collision Center Manager Resume
Headline : A Collision Center Manager with 5 years background in the automotive industry. Core competencies include Troubleshooting, Operation Monitoring, and Customer and Personal Service as well as excellent communication and time management skills. One can handle tasks with accuracy and efficiency.
Skills : Computer Networking, & Auto Estimating Programs.
Description :
Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Instructed staff on how to handle difficult and complicated sales.
Formulated pricing policies for merchandise, according to profitability requirements.
Assigned employees to specific duties.
Kept records of purchases, sales, and requisitions.
Enforced safety, health, and security rules.
Experience
5-7 Years
Level
Executive
Education
HS Diploma in Football Captain
Collision Center Manager Resume
Headline : Responsible for Providing regular coaching and feedback, and have a deep knowledge of your team’s strengths and opportunities.
Skills : Interpersonal and Communication Skills.
Description :
Estimated the vehicles involved in accidents.
Communicated between customers and insurance companies.
Directed and managed the collision center and employees.
Hired and fired employees.
Doubled gross sales in less than two years.
Negotiated a contract.
Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Experience
5-7 Years
Level
Executive
Education
Associates
Collision Center Manager Resume
Headline : Seeks to leverage 10+ years of customer relations communication skills, attention to detail and organization, and self-motivation into a listing coordinator.
Communicated with individuals and claims adjusters before, during, and after vehicle repairs.
Explained to customer processes followed during repair of a vehicle, as well as insurance processes.
Experience
5-7 Years
Level
Executive
Education
BS in Business Administration
Collision Center Manager Resume
Headline : Experienced in damage assessment, commercial & residential construction, business development, daily operations management, customer relations & sales. Effective communicator with a proven track record in negotiations, problem investigation, and creative resolution. Adverse subrogation auditing.
Skills : Auto Appraisal, Management, Claims.
Description :
Appraised damage to vehicles for customer pay, insurance pay, and warranty purposes.
Followed strict guidelines for each insurance company's contract agreement with the repair facility, and state laws.
Submitted quotes for approval; carry the process out from start to finish.
Scheduled repairs, order parts, submit supplemental approvals and submit final bills.
Assisted in managing a 10 crew facility.
Assisted in managing payroll.
Updated and managed all estimating software and provide training when necessary.
Experience
5-7 Years
Level
Executive
Education
BS
Collision Center Manager Resume
Objective : A results-oriented Collision Center Manager with solid experience in the development and implementation of policies and procedures to ensure sound fiscal management.
Skills : CCC Estimating, Mitchell Estimating.
Description :
Observed employees for deadlines and productivity levels.
Maintained quality standards.
Achieved a reasonable operating profit for the collision center.
Maintained customer satisfaction standards, while containing expenses.
Directed the work activities of collision center employees.
Completed payroll for collision center employees.
Handled customer discrepancies while maintaining respect for persons.
Experience
2-5 Years
Level
Junior
Education
HS Diploma
Collision Center Manager Resume
Headline : Collision Center Manager is responsible for managing the day-to-day activities of a collision center. This includes managing the front desk and customer service team, scheduling repair appointments, managing repair technicians and estimating repair costs, managing inventory and parts, and overseeing quality control.
Skills : Auto Damage Appraiser.
Description :
Served as collision center manager of 47,000 square foot facility producing over $7 million dollars annually for 13 dealerships.
Partnered with 9 additional DRP insurance companies.
Increased average technician efficiency to 180%.
Implemented repeatable customer and insurance service processes.
Improved quality through standard training and staged inspections.
Increased throughput with team structure and process.
Updated shop equipment, without additional cost to the dealership, by negotiating with suppliers.
Experience
5-7 Years
Level
Executive
Education
BS in Insurance
Collision Center Manager Resume
Objective : A solution-oriented individual with strong analytic capabilities. Organized, resourceful, highly motivated, and persistent. Proven ability to work collaboratively with all levels of stakeholders Technology competent, able to master computer applications quickly and with ease. Proven mastery of high & street-level strategy as well as execution.
Skills : Computer Estimating, Computer.
Description :
Increased sales by 20%, due to excellent customer service.
Increased profits by 35%, due to increased sales from improved customer service and strong cost management.
Restored customer confidence and trust by providing high quality, cost-effective, and on-time repairs.
Improved operating results in 3 months - from a loss to 58% profit, through increased sales and reduced expenses.
Expanded operations by initiating the AutoWatch software application.
Restructured the department: improved team morale, 0% staff turnover (8 employees); added 4 Direct Repair insurance accounts.
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