Comcast Technician Resume Samples

Description :

1. Utilized installation tools and hand tools for jobs from high places, including climbing poles with proper equipment, ladders, and bucket trucks
2. Performed installations and service changes adhering to company procedures, National Electric Code (NEC), National Electric Safety Code (NESC) requirements, and local ordinances.
3. Performed service calls, troubleshot equipment issues, and designed basic home networks using coaxial cable, Ethernet, Wi-Fi networks, and multimedia over coax alliance (MoCA).
4. Cleaned, maintained, and stocked vehicles and equipment, reported the need for repairs or service, and reported any accidents, losses, or property damage.
5. Properly operated and maintained installation tools, technology, and equipment, including hand tools, light power tools, meters, or ladders.
6. Demonstrated navigating digital tools for work order management and digital diagnostics.
7. Obtained and maintained appropriate licensing and background checks as required.

Experience

2-5 Years

Level

Junior

Education

BS in Information Technology

Description :

1. Used sound judgment in decision-making and problem-solving.
2. Performed jobs from high places, manipulated objects like pens, keyboards, mice, connectors, fasteners, wire, and used hand tools.
3. Lifted and carried loads of 70 lbs. or more, worked in confined spaces, stood for 50-70 of the time, and worked near power lines and electricity.
4. Worked in areas with moderate noise levels.
5. Completed associated record keeping promptly to ensure all details are recorded for customer accounts.
6. Reviewed and confirmed the quality of service, and performed necessary adjustments or fixes to provide the best possible service.
7. Determined the appropriate placement of devices and design of Wi-Fi networks considering Wi-Fi channels, co-channel interference, and channel utilization.

Experience

2-5 Years

Level

Junior

Education

AAS in Electronics

Description :

1. Provided advanced customer education on products and services, use of devices, and set appropriate expectations.
2. Worked within the manufacturer’s rated weight capacity for all equipment, including ladders and aerial lifts.
3. Drove company vehicles responsibly during scheduled work days, and maintain a valid driver’s license.
4. Used close vision, peripheral vision, and ability to adjust focus to use tools and equipment.
5. Worked in areas where there might be exposure to dogs or other animals.
6. Completed required training and passed certification tests within the specified timeframe.
7. Conducted site surveys before installations, assessing customer locations to determine the best setup for optimal service delivery.

Experience

0-2 Years

Level

Entry Level

Education

Telecommunications Technician

Description :

1. Communicated and implemented process requirements to reduce overall trouble rates with support from Tech 3, as required.
2. Used multiple software systems, investigative, triage, troubleshooting knowledge, and applications to ensure customer service orders and repair tickets were completed accurately and on time.
3. Applied corrective action processes and interfaces with customers to accurately resolve order issue(s), ensuring the customers' service commitments are met.
4. Isolated and resolved problems by correlating information from network equipment and executing appropriate fixes via corrective tools.
5. Worked across multiple applications to perform error resolution to fulfill service orders that meet the original time frame commitments made to customers.
6. Recorded and maintained information notes within the necessary systems where manual intervention is required to resolve the order discrepancy(s).
7. Developed strong relationships with customers, fostering trust and loyalty through consistent, high-quality service and support.

Experience

0-2 Years

Level

Entry Level

Education

BS in Electrical Engineering

Description :

1. Managed customer outage bridge while facilitating communication in and out of the Company.
2. Maintained regular, consistent, and punctual attendance.
3. Worked nights, weekends, variable schedules, and overtime as necessary.
4. Followed the required interactive troubleshooting guide consistently to resolve the customer’s service issue on the first call.
5. Demonstrated ability to establish and maintain effective relationships with customers.
6. Effectively gained the customer’s cooperation to work through the troubleshooting process.
7. Researched and identified trends in service/equipment problems and documented processes used to correct issues.

Experience

0-2 Years

Level

Entry Level

Education

AS in Computer Networking

Description :

1. Exercised sound judgment within the scope of empowerment and acted in the best interest of both the customer and the company.
2. Proactively learn new technology related to Comcast products.
3. Prepared work orders when required and ensured appropriate procedures were followed.
4. Promoted and sold services then entered and confirmed sales.
5. Promoted Comcast products and services and makes recommendations that meet customer needs.
6. Maintained composure in stressful situations and managed or diffused angry/upset customers.
7. Related well to customers and demonstrated a favorable image of the organization through effective use of soft skills, including active listening, problem-solving, professional communication, and interactions with internal and external customers.

Experience

0-2 Years

Level

Entry Level

Education

Fiber Optics Technician

Description :

1. Provided technical guidance and troubleshooting support with syndication partners and Comcast, specifically related to DAA, DOCSIS, and Access Networks.
2. Planned and led the deployment and integration of components, coordinating deployment activities with operations and engineering teams.
3. Monitored network performance and facilitated improvements between syndication partners and Comcast using iterative and agile methodologies.
4. Captured and maintained documentation of architecture sessions, integration approaches, technical KPIs, and best practices.
5. Conducted knowledge transfer sessions for partner operational teams and provided ongoing technical support to ensure efficient use of technology and systems before market launch.
6. Verified that all media and metadata follow the current specifications.
7. Received and processed media and metadata from content providers.

Experience

0-2 Years

Level

Junior

Education

Network Security

Description :

1. Performed routine maintenance on cable systems, including checking signal strength and replacing faulty equipment to maintain service quality.
2. Supported coordinators, ensuring that issues they identify are being resolved.
3. Used daily metrics reports to react to and improve upon content partner or delivery issues.
4. Troubleshoot or escalate issues that occur within the Video Operations value chain.
5. Performed installations, maintenance, and repair services for cable television and internet systems. 
6. Responsible for ensuring the smooth operation of cable systems for our clients. 
7. Utilized customer feedback to improve service delivery, actively seeking input to enhance the overall customer experience with Comcast.

Experience

0-2 Years

Level

Junior

Education

AAS in Computer Science

Description :

1. Worked independently and sought supervisor support when necessary.
2. Interacted with customers via telephone or email to assist with a variety of inquiries and issues.
3. Maintained a fundamental understanding of the competitive environment and positioned Comcast products positively to our customers.
4. Installed cabling systems, both outdoor and indoor, in compliance with industry standards.
5. Troubleshot issues and identified solutions for cable television and internet networks.
6. Responded to service calls in a timely and professional manner, minimizing downtime of telecommunication services.

Experience

0-2 Years

Level

Junior

Education

BTech in Network Engineering

Description :

1. Reviewed and processed digital video assets, as well as, oversees the upload and transcode operations of such assets using prescribed tools and CMS (Content Management System). 
2. Successfully prepared all media and metadata, verifying incoming content and confirming receipt of content from the provider.
3. Worked with moderate supervision and was accountable for individual results and impact on the team.
4. Ensures that all content is published in production within the service level agreement.
5. Verified media and metadata are error-free.
6. Worked with the content provider to resolve errors.
7. Detected and fixed missing metadata to ensure proper placement and display of video across platforms.

Experience

2-5 Years

Level

Junior

Education

Home Networking