Description :

1. Installed and maintained communication systems, ensuring optimal performance and reliability.
2. Configured and troubleshot network devices to enhance communication efficiency.
3. Conducted regular inspections and repairs on communication equipment.
4. Collaborated with team members to design and implement communication solutions.
5. Provided technical support for communication systems to end-users.
6. Documented installation processes and maintenance activities for future reference.
7. Handled and resolved technical support calls effectively.

Experience

0-2 Years

Level

Entry Level

Education

AAS

Description :

1. Manage installation and maintenance of voice and data equipment across multiple exchanges and remote locations.
2. Conduct daily monitoring of DS1, DS3, and OC-48 circuits to ensure optimal performance.
3. Perform regular maintenance on central office equipment, adhering to company standards.
4. Assist in fiber installations and address any plant damage effectively.
5. Participated in project planning and execution for communication upgrades.
6. Facilitated the upgrade to a 10 gig ERPS network, enhancing operational capabilities.
7. Provide training and development for new technicians, fostering a collaborative work environment.

Experience

2-5 Years

Level

Junior

Education

AAS Telecommunications

Description :

1. Conducted comprehensive diagnostics and repairs on cable TV and internet systems using advanced Radio Frequency testing equipment.
2. Executed the installation of digital cable boxes and high-speed internet modems to enhance customer connectivity.
3. Identified and rectified RF leakage issues, ensuring optimal signal quality and system integrity.
4. Enhanced signal strength by optimizing splitter configurations and installing signal amplifiers.
5. Provided customer training on digital cable boxes and internet modems, facilitating better user experiences.
6. Established secure wired and wireless networks, implementing robust security measures.
7. Organized and maintained tools and equipment in service vehicles for efficient job performance.

Experience

5-7 Years

Level

Senior

Education

AAS

Description :

1. Maintain and repair microwave backhaul networks to ensure seamless communication.
2. Install radio equipment on towers and vehicles, including both above-ground and underground cabling.
3. Configure routers, switches, wireless access points, and other networking devices for optimal performance.
4. Attach connectors to cables using soldering and crimping techniques to ensure reliable connections.
5. Program and troubleshoot radio equipment using electronic testing tools for efficient operation.
6. Provide demonstrations and explanations of equipment to clients, ensuring their needs are met.
7. Enhance equipment performance based on customer feedback and technical assessments.

Experience

7-10 Years

Level

Management

Education

AAS in Telecom

Description :

1. Managed the inventory and maintenance of communication systems, ensuring operational readiness.
2. Conducted serviceability checks and operational assessments for ground communication equipment.
3. Installed, modified, and de-installed communication devices under the supervision of the maintenance lead.
4. Performed preventive maintenance and technical inspections on communication assets, maintaining compliance with standards.
5. Ensured all communication equipment was ready for deployment, identifying and addressing maintenance needs promptly.
6. Executed quality assurance inspections post-maintenance to uphold equipment reliability.
7. Served as custodian for Electronic Key Management Systems, ensuring secure handling of cryptographic materials.

Experience

0-2 Years

Level

Entry Level

Education

AAS

Description :

1. Developed and managed written communications to streamline support requests for management.
2. Created and maintained training schedules and reports for over 250 personnel.
3. Conducted training sessions to enhance team skills in communication system operations.
4. Demonstrated excellent communication skills while interacting with clients and team members.
5. Guided team members in ensuring high-quality communication network installations.
6. Awarded the Navy and Marine Corps Achievement Medal for exceptional performance.
7. Executed unit mobilization plans and ensured operational readiness.

Experience

0-2 Years

Level

Entry Level

Education

AAS in Telecommunications

Description :

1. Supported IT operations for military teams in Qatar, ensuring seamless communication.
2. Configured secure classified networks, managing Cisco routers and switches as the primary point of contact.
3. Oversaw maintenance of $2.3M worth of communications equipment, including Cisco VOIP systems and tactical radios.
4. Maintained compliance with DoD quality standards, achieving zero errors in installations.
5. Pursued continuous professional development by obtaining relevant certifications in Security and Networking.
6. Collaborated within a 5-member team, providing mentorship on compliance and best practices.
7. Delivered robust communication support for data, voice, and video to Combatant Commanders.

Experience

2-5 Years

Level

Junior

Education

AAS Telecomm

Description :

1. Processed customer requests for maintenance of voice data and analog/digital special service circuits.
2. Collaborated with customers and engineers to diagnose and resolve technical issues efficiently.
3. Installed, equipped, and tested custom-designed data and voice circuits for commercial clients.
4. Analyzed and identified problems with lines and associated equipment through physical and remote diagnostics.
5. Maintained and repaired central office hardware including DACS frames and multiplexers.
6. Ensured high-quality customer service by instilling confidence in products and services offered.
7. Documented all maintenance activities and ensured compliance with industry standards.

Experience

5-7 Years

Level

Senior

Education

AAS-Telecom

Description :

1. Conduct service reconnects and changes while adhering to safety protocols and local regulations to ensure customer satisfaction.
2. Pre-wire both single and multiple dwelling units to facilitate seamless communication service installations.
3. Engage with customers to review service requests, ensuring clarity and agreement on installations.
4. Troubleshoot communication drops from the tap to the customer's equipment to resolve service interruptions.
5. Install and upgrade converters, assessing picture quality to guarantee optimal service delivery.
6. Inspect and establish grounding in compliance with the National Electrical Code, ensuring safety and system integrity.
7. Document service activities accurately to maintain records and enhance operational efficiency.

Experience

5-7 Years

Level

Senior

Education

AAS Electronics

Description :

1. Executed installation and termination of cables, including fiber optic and copper, ensuring high-quality connections.
2. Managed IT closet organization, enhancing accessibility and system maintenance.
3. Installed and configured CCTV systems, contributing to improved security measures.
4. Led projects involving fire alarm device installations, ensuring compliance with safety regulations.
5. Utilized troubleshooting techniques to diagnose and resolve system issues effectively.
6. Maintained blueprints and technical documentation for all projects.
7. Operated various lifts and equipment safely while adhering to OSHA standards.

Experience

7-10 Years

Level

Management

Education

A.A.S.

Description :

1. Fabricated, installed, and maintained electrical, electro-mechanical, and electronic devices and systems for communication.
2. Executed modifications and repairs on existing systems to enhance performance and reliability.
3. Operated and monitored systems to support tests and ensured readiness for emergency situations.
4. Collaborated with engineering teams to validate devices and provide technical support.
5. Documented maintenance and troubleshooting activities to ensure compliance with operational standards.
6. Trained junior technicians on installation and troubleshooting procedures to enhance team capabilities.
7. Managed inventory and procurement of communication equipment and materials.

Experience

5-7 Years

Level

Senior

Education

AAS

Description :

1. Independently installed XFINITY cable, internet, and telecommunication services in residential and commercial settings.
2. Executed relocations of cable, internet, and PBX telecom equipment per company guidelines.
3. Conducted polarity and continuity testing, ensuring accurate cross-connect wiring according to telephone color codes.
4. Performed preventative and corrective maintenance on communication equipment.
5. Handled service reconnects and changes, including non-pay disconnects, with a focus on customer satisfaction.
6. Resolved escalations while delivering exceptional customer service during special assignments.
7. Conducted audits and surveys for commercial and residential installations, maintaining detailed equipment inventory.

Experience

0-2 Years

Level

Entry Level

Education

AAS Telecommunications

Description :

1. Execute reconnects, disconnects, and service changes while adhering to safety protocols and company standards.
2. Utilize troubleshooting techniques to resolve customer internet and television issues effectively.
3. Complete all associated documentation promptly to ensure accurate records of work performed.
4. Educate customers on channel line-ups, equipment usage, and company policies through clear demonstrations.
5. Communicate effectively with customers, ensuring clarity and understanding.
6. Prioritize and organize work independently to enhance productivity.
7. Collaborate with team members to share insights and improve service delivery.

Experience

0-2 Years

Level

Entry Level

Education

AAS CT

Description :

1. Independently installed Comcast products and services in residential and outdoor settings while ensuring high-quality service delivery.
2. Quickly diagnosed and resolved technical issues to minimize downtime and enhance customer satisfaction.
3. Built strong rapport with customers, ensuring a positive experience through effective communication.
4. Entered and managed data accurately in customer databases, ensuring efficient record-keeping.
5. Maintained safety protocols during installations and repairs to ensure a secure working environment.
6. Enhanced technical knowledge by staying updated on the latest communication technologies and services.
7. Collaborated with team members to streamline processes and improve service efficiency.

Experience

0-2 Years

Level

Entry Level

Education

AAS in Comm Tech

Description :

1. Operated advanced communication equipment to ensure optimal performance.
2. Delivered critical support to citizens and field personnel in emergency situations.
3. Analyzed and resolved technical issues to improve system functionality.
4. Provided essential information for effective decision-making in high-pressure scenarios.
5. Maintained professional conduct while interacting with diverse populations.
6. Utilized strong communication skills to assist users under duress.
7. Documented procedures and outcomes to enhance operational transparency.

Experience

0-2 Years

Level

Fresher

Education

AAS Electronics