Community Association Manager Resume Samples

Description :

1. Anticipating, analyzing and interpreting opinions, attitudes and situations that impact the operations and wellbeing of the community and 272 condo units.
2. Responsible for day-to-day management of 22 buildings, common areas, clubhouse, maintenance activities, landscaping, and recreational areas such as the pool, spa, tennis courts, basketball court, gym, dog park, gate.
3. Maintaining communication and organization between the board, owners, staff, tenants and vendors.
4. Planning and implementing efforts of improvement for the betterment the community on behalf of the association.
5. Responsible for the financial obligations of the Association, legal obligations, staffing needs, safety of the property and all activities required by the association Documents, Florida Statute 718 and the Board of Directors.
6. Coordinate and attend all Board Meetings, including annual elections and budget meetings.
7. Perform Notary services, background checks and interviews.
8. Consulted with owners delinquent accounts and increased payments from 40% to 70% Assisted in increasing value of property from the average unit being sold in the $60k to now being sold in the $80k Cut community bills down by approximately 10%.

Experience

7-10 Years

Level

Management

Education

Management

Description :

1. Maintained a portfolio of 8 condominium associations and homeowner associations ranging between 16 and 132 individually owned units.
2. Responsible for overseeing maintenance needed from data collected on monthly site inspections and communication via email and phone from owners.
3. Maintained all personal customer account inquiries as well as monthly accounts payables for vendors.
4. Signed all contracts and proposals for major projects as an agent to the association, coordinating scheduling of maintenance and community improvements.
5. Attended monthly board meetings for association business.
6. Created monthly agendas and management calendar for current and upcoming projects.
7. Maintained monthly CC & R and work order reports showing timeline of project from start to finish.
8. Reviewed monthly financials and homeowner accounts for delinquencies and controlled all monthly payables for vendors of the association.

Experience

2-5 Years

Level

Junior

Education

Associates in Business

Description :

1. Manage and oversee operations, maintenance, administration, and improvement of commercial, industrial, or residential properties.
2. Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.
3. Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses.
4. Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
5. Act as liaisons between on-site managers or tenants and owners.
6. Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
7. Market vacant space to prospective tenants through leasing agents, advertising, or other methods.
8. Prepare detailed budgets and financial reports for properties.

Experience

10+ Years

Level

Senior

Education

CAM License

Description :

1. Reviewed weekly A/R and A/P reports and directed action for payment and collection.
2. Reviewed monthly financial reports for accuracy and prepared variance reports for Board of Directors.
3. Interacted directly with vendors and contractors, requested bids for upcoming projects, researched maintenance methods, practices and alternatives, and monitored the status of each project from start to finish.
4. Provided effective customer service by assisting clients with maintenance requests, answering questions about the communities and assisting homeowners with issues regarding their property.
5. Composed homeowner violation letters, implemented and updated monthly spreadsheets used to track correspondence, maintenance requests, work orders and action items pending and completed.
6. Maintained individual homeowner and community files, prepared monthly reports, newsletters and special notices.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Serving as an off-site Association Manager to provide professional guidance to Condominium and Homeowner Association Board of Directors; as well as perform day to day management of the Association.
2. Maintain a portfolio of eight properties, 632 units, totaling $132k in management fees.
3. Manage the bidding process for property improvements, and standard maintenance issues.
4. Draft and monitor budgets and expenses on behalf of the Association.
5. Facilitate monthly Board of Director meetings, as well as the Annual Meeting for the Association Homeowners.
6. Supervise vendors providing recurring services, and monitored specific contractor performance to ensure substantial compliance with contract specifications.
7. Ensure compliance of Association documents.
8. Create and manage monthly action lists for each property.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Responsible for managing the day to day operation of 10 Condominium Associations and 5 Homeowners Associations.
2. Act as liaison between Boards of Directors and residents, contractors, attorneys, and government agencies.
3. Formulate proposed and final budgets, monitor financial statements for adherence to budgeted expenses.
4. Prepare Board materials, meeting agenda, notices, minutes and management reports.
5. Prepare written correspondence necessary to administer business of the associations.
6. Investigate and respond to all resident concerns and questions via telephone and written communications.
7. Routinely inspect association property, advise Board of findings and coordinate maintenance, repair and/or improvement of common elements.
8. Prepare bid specifications and obtain contract proposals.

Experience

7-10 Years

Level

Management

Education

Business Administration

Description :

1. Conferred with representatives of Homeowners' Association or Board of Directors to collaborate and determine management priorities.
2. Maintained good public relations and interacts with clients, customers, and co-workers in a positive, respectful and professional manner at all times.
3. Evaluated financial status of the Association and prepare annual budget for review.
4. Attended board meetings, presents property manager report, and assists in administrative tasks.
5. Responsible for publishing newsletters and coordinating delivery or mailings.
6. Updated the Board of Directors on CC & R's policies & procedures & provides information on current industry developments.
7. Coordinated and arranges meetings, prepare agendas, record and transcribes minutes of meetings.

Experience

10+ Years

Level

Senior

Education

BS

Description :

1. Monitored community activities to ensure compliance with covenants and restrictions.
2. Issued violations, when found, and worked with members to amicably resolve said violations.
3. Evaluated the bylaws of the associations to ensure compliance with state statutes and other applicable laws, rules and regulations.
4. Prepared monthly income and expense statements for all the association members/owners, board members and respective committee members.
5. Filed claims, placed and released Liens for past-due assessments.
6. Initiated small claims for the directors/owners and followed through with mediation to recoup monies due.
7. Worked with attorneys, collection agencies, as warranted, to collect past-due assessments in accordance with applicable state laws.

Experience

10+ Years

Level

Senior

Education

Management

Description :

1. Managed and supported portfolio in all capacities such as maintenance, financial, and compliance while emphasizing and delivering superior customer service to client communities and their firms.
2. Created budget, fiscal management, vendor bidding, and insurance administration.
3. Assisted homeowners and associations with problem resolution.
4. Conducted physical inspections and management of maintenance for all communities.
5. Managed compliance issues within the community.
6. Worked closely with vendors to coordinate maintenance services.
7. Attended and conducted monthly Community Association Board meetings.
8. Represented The Management Trust with the highest of integrity and standards.

Experience

7-10 Years

Level

Management

Education

Business Management

Description :

1. Prepare and oversee budgets from over $4 million.
2. Oversee the management and finances of the association.
3. Oversee and direct the day-to-day operations of Concierge, Valet, Security, Maintenance, Housekeeping and Administrative divisions of the Associations.
4. Negotiate and oversee contracts for services to the association for better costs and services provided to the association.
5. Prepare notices and reports for the Board of Directors.
6. Review security incident reports, conduct in-house investigations and generate violation notices and/or fines to residents.
7. Ensure the highest quality of services to the clients and their guests through direct contact with the clients in addressing their issues.

Experience

10+ Years

Level

Senior

Education

Criminal Justice

Description :

1. Manage all aspects of six community Associations.
2. Responsible for writing all materials needed by Board and at Annual Meetings, to include writing newsletters, resolutions, policy statements, marketing material, etc.
3. Prepare detailed reports to submit to the Board of Directors (BOD).
4. Maintain most recent assessment of HOA properties for tax reporting purposes.
5. Ensure all civil codes and legal document requirements are met and Association remains in compliance.
6. Create BOD agenda and packets (BP) in accordance with procedures.
7. Responsible for all BOD meeting follow-up, minutes, and correspondence.
8. Conduct weekly common area inspections of the property and write violation letters.

Experience

2-5 Years

Level

Junior

Education

Business

Description :

1. Conducted weekly project inspections noting any violations and verifying any reported violations.
2. Followed through with appropriate correspondence.
3. Performed monthly audits on vendors to ensure proper insurances were current and correct, contacting any necessary parties for completion of any deficiencies.
4. Reviewed all community insurance requirements and verifies proper coverage is obtained annually.
5. Verified proper completion of subcontractor work prior to approving invoices for payment.
6. Generated work orders for all customer service requests and forwarded a copy to the homeowner and vendor.
7. Followed up on all complaints and inquiries to ensure completion and satisfaction.

Experience

2-5 Years

Level

Junior

Education

Business Administration