Description :

1. Produced development reports and monthly financials in an accurate and timely fashion.
2. Oversee the day to day operational responsibilities of the property, to include financial, marketing, customer service of townhomes.
3. Effectively managed, maintained the physical complex's community, its residents and staff, while meeting the highly demanded financial objectives of the owner.
4. Continuously monitor the building, grounds, and surrounding areas to ensure that the community is safe, clean, and attractive.
5. Organized and lead meetings with residents for payment of delinquent accounts.
6. Worked with mortgage companies for a timely process of all loan applications.
7. Developed strong relationships with home buyers that ensured long term satisfaction.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Establishes rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals.
2. Contracts with tenants by negotiating leases, collecting security deposit.
3. Maintains property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs, planning renovations, contracting with landscaping and snow removal services.
4. Secures property by establishing and enforcing precautionary policies and procedures, responding to emergencies.
5. Work closely with staff and hold meetings to assure that everyone is on the same page.
6. Prepares reports by collecting, analyzing, and summarizing data and trends.
7. Prepare budgets for residential and condos by collecting bids for upcoming projects and going by prior year numbers.
8. Maintain and update the property file system on work orders, general correspondence, residents and employees.

Experience

5-7 Years

Level

Executive

Education

Business Management

Description :

1. Provides exceptional service to residents, future residents and internal team members maintains the bookkeeping for the community, disperses legal documentation.
2. Assists in the marketing efforts assist in budget meetings/processes and also contributes to the leasing process.
3. Received positive compliments about my competency as a community manager from direct supervisors and corporate office personnel.
4. Monitoring office and maintenance supply orders to stay within budget, place order and code accordingly.
5. Ensured that all site operations complied with the company procedures and policies.
6. Recruited by a president and regional manager after the visit of former property.
7. Organizing with the programming team to streamline customer interactions for mobile and desktop web interactions.

Experience

2-5 Years

Level

Executive

Education

BA

Description :

1. Regularly monitor the financial performance of the property, making necessary changes in the operations as needed to meet and exceed performance goals.
2. Ensure that bank deposits are made daily or as necessary, purchases necessary office supplies, coordinate disbursement of petty cash funds, and supervise rent collections.
3. Establish schedules and assigns personnel for routine maintenance and emergency coverage, and ensure that maintenance requests are handled quickly.
4. Ensure that residents are provided with a clean, safe and well-maintained community.
5. Handle resident relations and resident organizations, report accidents and emergency situations to the regional manager immediately and prepare incident reports.
6. Continually inspect property and improvements, recording deficiencies and taking necessary actions.
7. Handle resident issues in a timely and effective manner, ensuring that resident issues are not escalated to the regional manager more than once per quarter.

Experience

2-5 Years

Level

Executive

Education

Masters of Science

Description :

1. Developed, maintained and executed the marketing and business plan for the property in order to achieve full market occupancy.
2. Recruited and hired successful staff to ensure that all departments operated within budget and that resident files are being properly maintained and that the property is being physically maintained.
3. Developed and executed through staff members,  activities and events that fostered an enjoyable, safe and positive atmosphere to encourage resident retention.
4. Maintained high referral rates and exceptional feedback from previous residents maintaining a 45% renewal rate followed up with prospects throughout the sales process.
5. Created and maintained a large client base by meeting needs and providing exceptional customer service.
6. Researched the current market in west lafayette to stay informed and give superior customer service and advice to the corporate team.
7. Collaborated with the construction superintendent regarding custom changes, scheduled client meetings, and closing dates.

Experience

2-5 Years

Level

Executive

Education

Bachelor of Science

Description :

1. Pro-actively generated leads for new sales via telephone and email.
2. Built long-term potential resident relationships and advised customers on move-in promotions.
3. Compiled weekly call/contact reports, and developed promotions for our regional sales managers.
4. Customer leads in a timely manner and guaranteeing a high level of customer service.
5. Regarding independent retirement community living and lifestyles; as well as apartment community information and pricing.
6. Recommended and assisted based on customer needs and desires to drive sales.
7. Contacted customers expressed appreciation and invited them to promotions and upcoming events.
8. Communicated with the sales, marketing, and administrative teams on a daily basis.

Experience

2-5 Years

Level

Executive

Education

BA

Description :

1. Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
2. Prepared monthly financial statements and reports for ownership and management.
3. Helping users discover new events while driving traffic through a social process that would provide a smooth transition while planning and traveling to the events in question.
4. Represent client services during internal and client meetings to bridge any gaps that may arise.
5. Enforce company policies and procedures, while maintaining a positive work environment.

Experience

10+ Years

Level

Senior

Education

Bachelor of Arts

Description :

1. Created conceptual designs that were then used by a third party company to finalize branding.
2. Assisting in the design, branding, and structure of the company as well as the business development from a marketing approach.
3. Responsible for targeting and building a core demographic audience, as well as interacting with the audience as the target persona.
4. Analyzing interactions for customer sentiment to further refine the target audience.
5. Handled all daily correspondence including phone calls, email, walk-in traffic, and website requests.
6. Plans and prepares associate work schedules, assigns tasks and delegates work, monitors job progress and workflow, reviews work for timeliness and accuracy, and appraisers work performance.

Experience

2-5 Years

Level

Executive

Education

Diploma

Description :

1. Worked closely with a superintendent of construction to complete building acceptance, punch walked for construction and appearance defect as well as the clubhouse and all common areas.
2. Establishing high-speed internet and video services to a property through local vendors.
3. Negotiated installation and construction work required to complete installation of services to 264 unit community.
4. Setup entire leasing office, created all filing systems, and organized flow and office efficiency.
5. Ordered all new equipment for maintenance and grounds and maintains all supply inventories including maintenance/grounds, marketing, and leasing supplies.
6. Conducted new construction lease-up of 264 unit luxury community in the lake charles, la market and noted local market trends and demographics.
7. Established heavy outreach marketing plan to ensure occupancy goals were achieved.
8. Gathers bids for all work performed on property outside of scope for maintenance or management and submits all required documentation in a timely manner.

Experience

2-5 Years

Level

Executive

Education

Culinary Arts

Description :

1. Implementation of sound operating and fiscal procedures, development and mentoring of the team, delivery of impeccable customer relations, and management of annual operating and capital budgets valued over a million dollars.
2. Developed and maintained a positive and motivated team focused on exceptional customer service through mentoring, leadership.
3. Responsiveness to the customer awarded superior customer service both years and ranked fifth out of forty communities overall.
4. Communicated regularly and effectively with all team members, encouraging two-way dialog and honest feedback.
5. Maximized rental income through occupancy maximization and expense control through assessment and problem solving, while maintaining physical assets.
6. Implemented and oversaw training, team development coached and motivated team members, resulting in promotions for three individuals.
7. Conducted monthly financial analysis to augment changes to reduce expenses and increase income which achieved and exceeded budgeted monthly goals.
8. Trained and directed operations to ensure compliance with operating procedures, company guidelines, and fair housing.

Experience

7-10 Years

Level

Management

Education

Bachelor of Science

Description :

1. Managed the day-to-day operations of an Affordable Housing Community -Manage a staff of 3 persons, consisting of 1 Assistant Manager and 2 Maintenance persons -Ensure that property records are accurately maintained and ensure that all lease files are maintained in a secured area and located behind two locked doors for security.
2. Completed all required reports in an accurate and timely manner.
3. Inspected property regularly to insure that it is well maintained and has good curb appeal.
4. Supervised outside contractors working on the property.
5. Maintained work orders on all maintenance requests and respond to those requests within 48 hours.
6. Reviewed, approved and processed invoices as goods and services are ordered on a weekly basis.
7. Ensured that apartments are cleaned and made-ready after move-outs.

Experience

10+ Years

Level

Senior

Education

Business Administration

Description :

1. Developed and maintained client relations through written and verbal communications with owners and investors weekly regarding the property performance.
2. Prepared realistic budgets for income and operational costs, prepare owner report packages, consult with owners on needed capital improvements and repair of property, alert owners to life safety issues, and maintain positive relationships with owners.
3. Inspected the properties and monitor financial performance.
4. Monitored the financial objectives to insure the budgeted goals are met.
5. Developed and maintained associate relations by hiring, training, counseling, and disciplining direct report, as well as evaluate associates' performance.
6. Spearhead the renovation program for 5 Star Remodel & Landscape, which includes choosing the renovation scope and interior finishes, construction/.
7. Created real time reporting to track revenue trends, occupancy, loss/gain to lease, vacancy, net effective rents and recommendations for appropriate.

Experience

10+ Years

Level

Senior

Education

Bachelor In Accounting

Description :

1. Promoted Service Coordinator to Community Manager Through outreach and an innovative approach saved residents $72,330 by cultivating community relations that provided food, health care services and additional needs.
2. Managed an independent senior citizen property, resident files of dual properties and 5 staff members.
3. Communicated and facilitated all work orders to be completed by the maintenance and housekeeping dept.
4. to ensure an OSHA safe and pristine environment.
5. Increased resident retention through outstanding sales, resident services and quality to surpass the competitor, continuously ensuring 100% occupancy.
6. Marketed, developed and maintained strong partnerships with outside community businesses in order to obtain facility donations.
7. Restructured various process and procedures to gain efficiency and positive facility culture.
8. Created and developed an efficient and articulate inspection format for all properties.
9. Oversaw all aspects of leasing units, move-ins, move-outs and recertification's.

Experience

2-5 Years

Level

Executive

Education

Business Communications