A Complaint Coordinator works for companies that provide solely Customer service. The job description entails all the customer’s complaints are addressed and solved in a timely and efficient manner. Essential job duties are listed on the Complaint Coordinator Resume as – analyzing complaints and investigating product quality complaints, participating in corrective actions based on root cause analysis, organizing inspection of returned goods and assessments of products for repacking and restocking, logging and maintaining accurate complaint documents regularly, notifying manufacturers of product performance-related complaints, reviewing credit requests related to product and service complaints; and managing complaint reporting systems and procedures.
Those who consider customer service seriously fit best this role. Other job assets also include – the ability to solve the complaints of the customers seriously; prior work experience, a great insight into handling customer care duties, and exceptional communication skills. While a degree in management is considered eligible for this role, it is imperative for the applicants to be comfortable with the quality assurance metrics of the company.
Summary : Complaint Coordinator with 21 years of manufacturing experience including multi-tasking, communications with engineering and planning, managing attendance, Non-Conformance investigations, cross-training and scheduling employees, ordering materials and supplies, planning and meeting production deadlines. Highly focused on achieving success and increasing productivity and efficiencies through improvements in operations, quality, safety and administration.
Skills : Microsoft Office, Microsoft Dynamics AX Citrix, SmartSolve, Edge, TrackWise, Investigations, Inspection.
Description :
Addressed and resolved client service issues for the Maternal Infant Care Segment of company.
Arranged shipping/receiving of defective parts to domestic/international territories for the Maternal Infant Care Segment of the company.
Assisted in filing 510(k)s and certifications needed to ensure that the products were FDA compliant.
Assisted in several audits, including GAC, BSI and FDA audits.
Assisted in procedures to notify FDA/customers and maintain database of product recalls.
Performed, maintained and reported monthly/weekly/quarterly data for the Laurel, MD site to the corporate office.
Maintained Standard Operating Procedures for FDA compliance.
Experience
10+ Years
Level
Senior
Education
B.B.A.
Complaint Coordinator Resume
Headline : Self-motivated Complaint Coordinator professional, with hands on quality system knowledge seeking an opportunity with a reputable company where I can apply my knowledge of quality systems, for continuous improvement and growth for the company. Twenty years of manufacturing and quality understanding in carrying out quality control checks and inspections.
Skills : BW, Business Warehouse, HHS, Human Health Services, PMS, Payment Management System, FC, Funds Control, SAP, Systems Application Process, COGNOS, GovWin, Costpoint, Oracle, Microsoft Office Suite, Deltek, Outlook, Internet Use, PC, Dictaphone, Typing, Data Entry.
Description :
Arranged meetings for the Quality and Regulatory Systems and Research and Development Departments.
Maintained training records and data for all departments in the company.
Analyzed and obtained clarification of information provided during the complaint intake process, to provide concise event descriptions and product information based on guidance documents.
Retained extensive knowledge and product information in order to determine specific product failures and aid in filing decisions for FDA adverse event reporting.
Conducted complaint investigations by communicating (verbal and written) with SJM field personnel and/or patients.
Consulted with Technical Support Engineers, MDR and Failure Analysis (FA) Engineers/Technicians to troubleshoot any discrepancies in or to obtain completeness to the information contained within the complaint record.
Made sure complaint files are and closed in a timely manner per procedure.
Experience
5-7 Years
Level
Executive
Education
B.B.A.
Complaint Coordinator Resume
Objective : Multifaceted, resourceful and flexible professional with broad experience within both large corporate and small business office environments. Diversified skill sets include experience in areas of information technology and project coordination, healthcare, customer service, regulatory and compliance, finance and office administration.
Skills : PowerPoint, Microsoft Sharepoint, Sap, Trackwise, SAS, Microsoft Visio, Pilgrim SmartSolve, SQL.
Description :
Entered and processed product complaints made by customers.
Engaged daily with cross-functional teams throughout the complaint investigation process to gather all required information and obtain approval.
Aided in the organization of meetings and training between department teams.
Maintained relationships and efficiently communicating with customers and sales representatives, both domestic and international to obtain missing and required information, in efforts to help in building positive public relations with our customers.
Adhered to strict timelines and meeting deadlines to assure regulatory compliance per corporate and departmental metrics to promote departmental growth.
Ensured regulatory compliance through the timely review and analysis of product complaints, as well as performing risk assessments and regulatory reportability decisions.
Coordinated and filed adverse event reports as applicable with the FDA and competent authorities.
Experience
2-5 Years
Level
Junior
Education
Business Administration
Complaint Coordinator Resume
Summary : More than 7 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving, planning/implementing proactive procedures and systems to prevent possible problems. Possess solid computer skills. Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft Word, SAP and Salesforce.
Skills : Power point, Outlook, Explorer, Lotus Notes.
Description :
Created/maintained data in SAP to support order, ship, invoice systems Maintain daily monthly metrics using Excel and PowerPoint.
Maintained Monthly Metrics for the businesses.
Followed up with businesses/customers regarding past due complaints.
Quickly and effectively solved customer challenges to reduce complaints.
Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service.
Created customer service survey that was adopted and used to improve customer satisfaction and resolve recurring issues.
Understood SAP work roles, and after strict review for compliance, enter Data into appropriate SAP environment.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Arts
Complaint Coordinator Resume
Objective : Complaint Coordinator as technical support representative I am successful at troubleshooting and handling customer support issues in timely manner. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Responsible for daily entry of customer complaints for Miltex products within the Oracle System and Jarit product complaints from Corporate into Trackwise in a timely manner.
Generated Acknowledgement Letters and Closing Letters for each complaint and emailing them to the Sales Representative and or Regional Manager responsible for that territory, as well as, each customer as required.
Attached all related documents to each complaint for future reference if needed.
Made contact with the customers via email or phone inquiring on the status of a product and or tracking information.
Completed Final Updates of complaints by checking that specific fields have been completed before submitting that complaint on to the next stage of the process.
Multi-tasked throughout the day answering emails, returning phone calls and working with the Returns Group and Investigators when questions arise to resolve issues in a timely manner.
Exported queries as needed to carry out the Coordinator tasks.
Experience
2-5 Years
Level
Executive
Education
GED
Complaint Coordinator Resume
Objective : Innovative and resourceful compliance professional with proven record of diligent and conscientious work ethic with experience in complaint handling with medical device reporting to the FDA. Creative and persistent top performer who consistently delivers excellence through effective work improvements in many diverse arenas.
Skills : Financial Industry Regulatory Authority Series 6 And 26 Licenses.
Description :
Accurately and efficiently resolved client complaints with a focus on company procedures.
Followed up on necessary corrective activity.
Trained new employees.
Maintained and managed a volume of between 15 and 20 cases monthly.
Reported volume and other specific metrics on a monthly basis.
Handled escalated complaint cases in an expeditious manner.
Promoted into management
Experience
2-5 Years
Level
Executive
Education
MS
Complaint Coordinator Resume
Summary : To obtain a challenging Full-time career in a Complaint Coordinator Professional environment that will allow me to utilize my relevant experience, the use of Team-work, and to grow within the company.
Skills : Microsoft Office, Excel, Employee Relations, Data Entry, Problem Solving, Human Resources, Budgeting, Outlook, Customer Service.
Description :
Answered inbound calls for 23 different colleges.
Updated each student account as they call in.
Assisted students with applying for student loans, grants, scholarships.
Advised students of their loan status and when loan maybe disbursed.
Assisted on deadline for add/drop deadline.
Assisted with general question.
Helped college students, Faculty members login to college emails Reset account passwords.
Experience
7-10 Years
Level
Management
Education
GED
Complaint Coordinator Resume
Headline : Responsible for Issuing call tags, salesforce notifications, credits, and replacement orders as required for complaint resolution. Ensuring complaints are closed within the system properly, and also Following up on all call tags issued during its 7th 30th day after issuance of call tag. Issue RGA's and product returns as needed. Send out Customer Satisfaction Surveys.
Skills : Customer Service, Proficient In Microsoft Word/Excel.
Description :
Product-oriented investigations to analyze trends, process flow, and complaints.
Made root cause determinations of product and organizational failure, using data to drive process change, product improvement, and corrective/preventative actions.
Workloaded takeover from two divisions in order to ease transition into new system and analyze operations in order to improve standard/processes.
Decreased workload by 75% to-date.
Performed QA/QC activities to analyze operations issues, signal detection related to product/user issues, evaluate in-house records.
Enforced laws set by FDA in highly regulated environment.
Troubleshoot Process and Escalate Ticket Assign ticket to IT Department Help campus employer submit timesheets Give out general Information Warm Transfers Answer incoming calls from different colleges for Help desk support.
Experience
5-7 Years
Level
Executive
Education
GED
Complaint Coordinator Resume
Summary : Dependable, hard-working individual with excellent organizational and customer contact skills. Computer competent with proficiency in Microsoft Office applications, excel. Adept typist and accomplished in customer service. Good communication skills. Ability to work independently.
Skills : Research, Planning Skills.
Description :
Maintained weekly inventory report for customer complaints using Excel.
Opened and logged customer complaints.
Maintained customer complaint records.
Assisted in the resolution of customer complaints.
Participated in implementation of Oracle system for tracking customer returns and replacement of defective equipment.
Assisted in product recalls mailings.
Trained others in the department how to do the Complaint Coordinator duties.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Complaint Coordinator Resume
Objective : Extensive expertise in medical device quality assurance, complaint handling and documentation, research and development, leadership and mentoring and engineering aspects. Future interests include working in a medical device field where I can invest my knowledge and experience for personal and professional growth.
Skills : Microsoft Office, Planning Skills.
Description :
Conducted complaint investigations by communicating (verbal and written) with SJM field personnel and/or patients May consult with Technical Support Engineers, MDR and Failure Analysis (FA) Engineers/Technicians to troubleshoot any discrepancies in or to obtain completeness to the information contained within the complaint record Ensuring complaint files are complete and closed in a timely manner per procedure.
Maintained positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
Performed other related duties and responsibilities, on occasion, as assigned.
Responsible for launching and investigating anywhere from 40-60 complaints for various BD Medical Devices daily.
Responsible for launching and submitting all required documents including: MedWatches, Device History Reports, and risk Ran Frequency reports for all parts associated with every complaint; the frequency/occurrence report would provide statistics and give the frequency rate that this particular malfunction occurs.
Gathered data from businesses, review for completion, accuracy and proper approvals, load into appropriate Salesforce System.
Ensured all legal ethical and SOX requirements are being met when creating or changing data.
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