Computer Analyst Resume Samples

Description :

1. Experience troubleshooting Laptops, Desktops, Mobile devices, Printers, and other various peripherals.
2. Experience troubleshooting LAN and WAN connectivity issues such as network printing, email connectivity inside and outside the network, VPN connectivity, ethernet and wireless connectivity.
3. Resolved domain account and permissions issues such as file share access and security group permissions, single and multi-factor authentication.
4. Analyzed and solved hardware issues through the installation, removal/upgrade of computer components such as hard drives, video cards, ram, and optical drives.
5. Productively troubleshoot, encrypt, and decrypt windows and mac os/x end-systems using Symantec PGP and win magic encryption software.
6. Effectively and clearly communicate information to other team members and customers. Properly document issues and resolutions for review so colleagues may come to a quicker resolution in similar situations.
7. Secure the network with updating the firewalls and repaired existing errors with the operating system manually and with the customer's copy of the operating system.

Experience

2-5 Years

Level

Junior

Education

BS Information Systems

Description :

1. Execute various production job streams according to pre-established schedules and documentation.
2. Perform system backups, nightly processing, and special on demand processing request.
3. Provides technical support to end-users related to pc and lan environment.
4. Responsible for data input, running batch files and printing of commercial and consumer invoices
5. Automated data switching center operatorsupervisor Fort Huachuca, Az.
6. Supervision and operation of mainframe digital computers to receive, process, install and forward data communications.
7. Assignment of computer and peripheral equipment for online processing, preparation of messages for encoding, the operation of off-line message processors and teletypewriters as well as the operation of the station.

Experience

0-2 Years

Level

Fresher

Education

BS Computers

Description :

1. Respond to user emails, phone calls and walk-ins, create tickets and quickly troubleshoot issues in a timely fashion.
2. Perform desktop and laptop system deployments including hardware and software configuration in support of departmental need.
3. Inventory management of all systems, monitors, printers, etc. belonging to respective departments.
4. Assist with equipment and office moves and make configurations as needed.
5. Build image load sets with specialized software per department and submit to security team for approval.
6. Worked closely with the MIS and decision support teams to integrate systems in the areas of data management, testing of systems, billing and implementation/training of users.
7. Other responsibility includes IT assistant (troubleshooting computer software and internet connection problems).

Experience

0-2 Years

Level

Entry Level

Education

M.S. in Cyber Security

Description :

1. Monitor and administer MES systems locate throughout the production shop and online.
2. Perform periodic web checks to ensure mes systems located throughout the shop and online are updated and current.
3. Assist incoming telephone calls and radio pages from production and maintenance needing assistance with mes systems.
4. Promptly analyze, troubleshoot and resolve MES systems issue and request as they arise to prevent production errors and downtime.
5. Work alongside other analyst and mes specialist to assist in solving complex mes systems issues quickly and accurately.
6. Escalate MES systems issues that are unable to be resolved to mes specialist or upper-level management.
7. Reconfigure, update and replace a computer, scanners, monitors, and printers when needed.
8. Work with hardware and software whether it was installing new programs on PC's or Macs or installing new hardware into laptops or pcs such as HDD's, memory, fans and cd drives.

Experience

5-7 Years

Level

Executive

Education

B.S

Description :

1. Responsible for providing statewide network infrastructure support for the garden state network used by thirty thousand (30,000) New Jersey government, including telecommunications, computer hardware, local area network (lan), desktop and system applications and computing platforms.
2. Provides the first line of support on the earliest and busiest shift of a 3-shift 24/7 call center that supports all state agencies fielding forty (40) to sixty (60) calls per day from onsite and remote employees troubleshooting simple to very complex issues with the network, applications resting on servers and desktops, and telecommunications.
3. Delegates items beyond the scope of lan services engaging the wide area network (wan) team and outside vendors liaise and follow up on assigned items ensuring client needs are addressed in a timely manner.
4. Maintains a one hour response time to all trouble tickets and consistently achieves outstanding performance ratings.
5. Promotes excellent customer service within the office of information technology (it) safeguarding the hard-earned reputation of open and effective communication with internal and external end users.
6. Responsibilities also include assisting with the expansion of New Jersey's statewide network to facilitate the delivery of web-based applications to government entities and the citizens of New Jersey at the state and local levels for the department of motor vehicles, department of labor and law enforcement agencies.
7. Processes telecommunication requests acting as an interface between vendors and clients to ensure requests are completed in timely fashion.
8. Strives to build and maintain customer loyalty to it and the preferred it solutions partners, promotes the ideals of digital services, domestic preparedness, disaster recovery, diversity and domestic outreach.

Experience

10+ Years

Level

Senior

Education

Associate's

Description :

1. Responsible for being a single point of contact for customers in support of general it and desktop services, connectivity, and communications services, and NIH specialty applications services.
2. PC and Macintosh hardware support, PC and macintosh software support, pc and macintosh moves, adds, changes (macs), pc and macintosh peripheral support, printing support, and any other contacts related to its support and services within the NIH; email and PDA support.
3. Setup and troubleshooting of remote access and remote installations requests.
4. Member of resolution team, who receive more complex cases to solve in a timely manner.
5. RSA token software support, assist customers with installing and troubleshooting token errors.
6. Leadership roles with updating our knowledge base, taking manager calls, sitting in on and participating in the interview process and leading the daily operations meeting.
7. Database and system functionality in laboratory and hospital information systems.

Experience

5-7 Years

Level

Executive

Education

B.S in Psychology

Description :

1. Provide first level hardware and software technical support to include password resets.
2. Additionally, provide customers with assistance in understanding and making appropriate use of software tools and various applications and equipment such as Microsoft Office suite, PC terminals, and Printers to support end user and/or customer requests.
3. Perform other duties and special projects as assigned by the service desk team leads service desk supervisor or service desk manager.
4. Maintained the network's physical and logical structures, including all network connections. Additionally maintained a network.
5. Support software. Installed and tested network hardware and software, performed routine maintenance, and applied vendor.
6. In charge of installing, supporting, and maintaining company servers.
7. Other duties include a blend of technical skills and responsibilities which entails the knowledge of operating systems and applications, as well as hardware and software.

Experience

2-5 Years

Level

Executive

Education

Diploma

Description :

1. Hold highly versatile position in offering first and second level Desktop, Laptop support for 6,000,000+ personnel at multiple bases throughout the united states and overseas.
2. In charge of analyzing reported problems via phone, in attempt to replicate, analyze, make a recommendation on a solution, test and implement the solution in a timely manner.
3. Highly regarded as a resourceful, detail-oriented individual helping to establish overall department recognition through a commitment to quality support through timely follow-ups and attention to detail.
4. Demonstrate leadership ability by assisting other technicians with escalated support requests given exemplary years of proven expertise.
5. Evaluate software and hardware on an ongoing basis, performing evaluations of new software and hardware that could improve overall operations.
6. Document policies and procedures for application installs, configuration and troubleshooting to be accessed by other support technicians in SharePoint document control library.
7. Identified technical solutions to fit evolving organizational needs and requirements.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Kept all users computers for the headquarters, offshore, and warehouse for over 1,000 employee systems.
2. Upgraded the operating systems for the Australia, Singapore, Malaysia, and Vietnam offices.
3. Documented the steps to set up and configure all computers domestically which standardize the process.
4. Assisted with the planning and successful rollout of DocuWare in the Houston office.
5. Took help desk calls and did troubleshooting to resolve end users' software and hardware problems.
6. Figured out how to restore data from crashed hard drives saving the company approximately $2,000.
7. Providing solid networking and hardware troubleshooting to component level.

Experience

5-7 Years

Level

Senior

Education

Associate

Description :

1. Support of the client server Meditech pharmacy module for all 15-century health hospitals.
2. Primary responsibility is the building of new facilities as well as new emergency room and urgent care facilities.
3. In addition, set up pharmacy access, charge formulas, charge types, dispensing machines, carts and cart runs, customer defined parameters and pharmacy inventories and locations.
4. Provide high-level technical support for hardware and software issues throughout the organization.
5. Configure, and maintain business center computer systems based on stringent, specific guidelines.
6. Built, implemented, trained and supported Meditech magic bedside medication system for nursing.
7. Support of Pyxis is access set up and maintenance for nursing, physicians, respiratory therapists, and other clinicians.

Experience

5-7 Years

Level

Senior

Education

M.Sc

Description :

1. Maintained DOD simulation control-EWP of application, coding in C# and XAML.
2. Maintained front-end client of service-oriented architecture (SOA) using WCF.
3. Developed SDK for integration of 3rd-party user interfaces and components.
4. Used Managed Extensibility Framework (MEF) for integrating with 3rd-party DLLs.
5. Logged development issues and bugs in team foundation server (TFS) and JIRA.
6. Performed requirements analysis, examining Interface Control Documents (ICDs), and updating Software Requirements Specification (SRS) documentation.
7. Supported test events to ensure interoperability of applications within WAN simulation.

Experience

2-5 Years

Level

Junior

Education

B.Sc

Description :

1. Provide support for wired and wireless access to the end user on home networks, forgetting network connections via Cisco.
2. Monitored Network Infrastructure of the University, Installed/updated/upgraded networking equipment.
3. Assigning temporary access to the secure VPN and allocation of a token to user accounts.
4. Perform laptop/desktop support, including configuration of software/hardware, troubleshooting/repair of software/hardware issues.
5. Perform outlook (client) general troubleshooting support.
6. Assist with creating new user profiles, repairing OST files, adding PST files, via remote access EU-Orchestrator.
7. Communicate to appropriate departments and groups regarding system alerts or outages, planned upgrades, restoration activities, and Technology Asset Management.

Experience

0-2 Years

Level

Entry Level

Education

MBA

Description :

1. Responsible for scheduling, installation, configuration, and testing of hardware and software packages on a new sun, Linux and AIX systems for the engineering team.
2. Responsible for creating and maintaining system test documentation including software design documents, test plans, test procedures and work instructions, Supported and tested all virtualization efforts within system test.
3. Appointed duties and responsibilities handling facilities for the mission system integration center.
4. Daily created and closed prop and remedy trouble tickets for lab equipment. Provided weekly status reports on equipment status to management.
5. Clean spyware and other malicious programs off of customers computers using the latest and greatest virus protectors like Avast, Malwarebytes, and Ad-aware and also manually (c: drive).
6. Worked closely with system engineering and development to satisfy test requirements.
7. Consistently met aggressive schedule deadlines for product deliveries.

Experience

0-2 Years

Level

Entry Level

Education

Diploma

Description :

1. Billing of all patient visits through Medical Insurance, workers compensation or liability cases using coding and care tracker software.
2. Review the office for a neat, professional appearance and make necessary changes.
3. Check the daily schedule for accuracy and post it in all treatment rooms.
4. Confirm the next day's appointments according to protocol and patient preferences.
5. Verify insurances and make patients aware of any company, co-insurance or deductible they may have with their insurance.
6. Check the patient quick-fill list to try to fill in cancellation and no-show appointment times.
7. Prepare financial treatment plans and present Microsoft options to the patient at end of their appointment.

Experience

0-2 Years

Level

Entry Level

Education

Bachelor's

Description :

1. Provide desktop support as a contractor to the National Center for Complementary and Alternative Medicine (NCCAM/NIH), serve as tier ii/iii technical assistance.
2. Responsibilities include troubleshooting, diagnosing and solving problems for government furnished equipment including PC, MAC
3. Assist with Polycom equipment for teleconferences between multiple locations. 
4. Serve as the point of contact for ordering equipment and a large range of commercial software and applications through purchasing.
5. Manage the inventory of government furnished equipment within the division's designated offices and be responsible for keeping these machines up to date.
6. Manage user accounts, network shares & resource accounts through active directory and specific applications.
7. Other responsibility includes it assistant troubleshooting computer software and internet connection problems.

Experience

2-5 Years

Level

Senior

Education

B.Sc