A Computer Operations Analyst takes ownership of the overall software requests of the company and handles all escalated matters and excels in customer satisfaction. The job description and duties listed on the Computer Operations Analyst Resume include the following – handling fast-paced request management queues fulfilling requests, providing customers with regular communicative updates on their requests and ensuring best in class services is provided; maintaining comprehensive software license procurement and entitlement records to the highest quality; performing license availability and pricing for software products on a request basis; evaluating product requests for completeness, accuracy, and approvals; submitting procurement requests using online systems; building and maintaining proactive relationships with vendors and large account resellers, and validating software received from vendors and forwarding request to the technical team.
This post typically requires the following qualifications – a friendly and professional demeanor; the ability to excel in a team-oriented environment; strong proficiency with MS Office, basic VB knowledge, strong analytical and detail-oriented aptitude; a high degree of accuracy; and the desire to work and meet deadlines. A Degree in computer science or a related field is commonly listed on the resumes.
Summary : Seeking the opportunity to work in an environment where one can utilize skills and experience. Eager to support the company in building an impeccable reputation by providing top-class customer support.
Ensured confidentiality of sensitive and proprietary information; adheres to company security policies.
Adjusted, manipulated, and responded to console requests, commands, workflow procedures, and job processes.
Determined the source of system errors, malfunctions, job stoppages, and program information to ensure that operational standards are met and upheld.
Operated and maintained peripheral equipment as required, including tape drives, hard disk drives, optical storage, fax system, printers, and consoles.
Ensured all spooled output is appropriately prepared for distribution (e.g. printed, decollated, backed up to tape, etc.) as jobs are completed.
Monitored systems activity/performance.
Reported issues/errors to appropriate IT, support staff.
Experience
10+ Years
Level
Senior
Education
Information Technology
Computer Operations Analyst Resume
Summary : Mid-Level Technical Analyst experience within global investment banking and financial services organizations. Result-oriented with business and Information Technology background with a passion for and competency in information security as it relates to security access. Proven ability for approaching given tasks enthusiastically and responsibly while analyzing complex problems and processing security requests on multiple security systems.
Skills : Windows 2000/XP/Win 7, AS400, Tivoli Monitoring Tool.
Description :
Responsible for ensuring product availability is secure, resolved problems as quickly as possible, reducing the impact on our customers.
Frequently interfaced with EACO Availability Center, the Mainframe Operations Manager, and the Infrastructure Operations Manager, as well as all the other Operations disciplines.
Responsible for multi-Midrange platform operations, data transmission, media storage operation, as well as batch processing.
Monitored, analyzed, and resolved complex production, application, and system problems to ensure that the data center service commitments are met.
Audited and maintained processing procedures/documentation within the data center for application processing and backup/contingency.
Performed diagnostic testing, identifies production problem trending, relationships, and resolves issues to avoid impacts on system performance and availability.
Resolved customer problems by initiating, resolving, and closing problem records.
Experience
10+ Years
Level
Senior
Education
MS in Computer Systems Security
Computer Operations Analyst Resume
Objective : Dependable and diligent IT professional who manages multiple tasks and works well under pressure. Experience in all areas related to computer operations, troubleshooting and fixing abend conditions in batch processing, reporting, and escalating all problems to applications and management support. Adapt smoothly to change and love to improve any task or job given as part of any operations team. Embrace learning new things and tackling new challenges.
Skills : JCL, MVS, SDSF, ISPF, IBM Utlities, FileAid, Syncsort, VMS, Computer Analyst, Computer Operations. Customer And Client Support.
Description :
Responsible for technical support and service needs for all aspects of technology.
Executed and verified successful completion of processes as scheduled.
Utilized various tools to analyze account data and resolve performance errors.
Performed detailed research in the back-office systems to resolve problems.
Participated in vendor sourcing conversion of high-speed printing to Ikon.
Supported the WebSphere Middleware applications.
Exceeded all service level agreements during the +5 year project.
Experience
2-5 Years
Level
Junior
Education
Computer Science
Computer Operations Analyst Resume
Objective : Results-oriented professional with a functional area of expertise in Microsoft office suite, customer service, cash flow management, and analyzing. Proven professional with the ability to improve efficiency and motivate team members.
Skills : Microsoft Office Suite/Excel, Management Skills, Operational Skills.
Description :
Responsible for researching, compiling, analyzing, and reporting various operational data from multiple sources including quality statistics.
Assisted ongoing production and workflow improvement efforts; manage small projects and/or small segments of larger projects.
Supported the data and systems that deliver individual and composite account investment performance returns to FAs and clients.
Supported specific performance reporting processes to monitor ongoing workflow, systems, and processes.
Developed a detailed understanding of performance reporting concepts.
Prioritized work so that the firm's standards are met in regard to the timely processing of accounts.
Worked with other departments to provide the highest levels of service & processing.
Experience
2-5 Years
Level
Junior
Education
Certification in CompTIA
Computer Operations Analyst Resume
Objective : An experienced professional is now looking for a position where proven facilities and maintenance skills are utilized. Extensive experience in fast-paced professional environments.
Skills : Computer Hardware, Computer Software.
Description :
Troubleshoot mainframe computer issues.
Notified programmers and help users to correct problems.
Completed turnover logs for daily checklist and recap.
Created mainframe holiday processing schedules.
Interacted with programmers to facilitate meetings, research job flow, and follow-up any issues post mortem.
Helped network administrators ensure network connections were in place.
Retrieved, separated, and sorted program output as needed and sent data to specified users.
Experience
2-5 Years
Level
Junior
Education
Diploma
Computer Operations Analyst Resume
Objective : Seeking to obtain a Computer Operations Analyst position that is challenging and will recognize individual contribution and initiative. Attended the career center in high school for data processing.
Responsible for supervising the operations of IBM computer hardware systems and ensuring machines are functional and secure.
Set controls on computers and devices to run jobs.
Maintained logbooks for job runs and lists of malfunctions.
Controlled the console of the mainframe computer and ran computer tasks.
Performed maintenance tasks backing up tapes and midrange systems.
Assisted programmers and analysts with testing and debugging new programs.
Monitored all systems watching closely for errors.
Experience
2-5 Years
Level
Junior
Education
HS
Computer Operations Analyst Resume
Objective : A Computer Operations Analyst position leading to a career in managing business data and streamlining work processes. Motivated, personable business professional with the ability to quickly solve complex situations while maintaining a positive attitude.
Skills : Customer Service, Medical & Insurance Terminology, Bilingual, Automated Computer Systems, Communication & Organizational.
Description :
Contracted into the State of Michigan (Family Independence Agency and Department of Information Technology).
Handled all supervisor and programming activities as related to production batch scheduling.
Participated in all system streamline activities to maximize efficient processing.
Acted liaison between operations, configuration management, and client managers.
Created and maintained computer command procedures.
Maintained feeds for all Input/Output data files.
Directed operators on all monitoring activities.
Experience
2-5 Years
Level
Junior
Education
BBA in Computer Information
Computer Operations Analyst Resume
Summary : Seeking to be a part of a highly Computer Operations Analyst professional and competitive team dedicated to the implementation, operation, and maintenance of mission-critical infrastructure.
Skills : Microsoft Word Excel Ten Key, Time Management, Organization, Cash Handling.
Description :
Operated and supported all aspects of a multi-platform data center.
Monitored and took corrective action with batch production problems, and server application issues.
Supported the ESP job scheduler daily environment.
Supported ViewDeliver print distribution maintenance.
Interfaced with application developers in abend resolution and special job requests.
Ensured daily integrity of offsite disaster recovery media, and interface with Iron Mtn.
Participated in Maintenance Release activities.
Experience
7-10 Years
Level
Management
Education
Certificate
Computer Operations Analyst Resume
Objective : Experienced working on MarTech initiatives that drive customer acquisition, retention, and engagement. a deep understanding of growth marketing tactics and associated KPI’s.
Skills : JCL, VMS, SDSF, ISPF, IBM Utilities, FileAid, Syncsort, VMS, Computer Analyst, Computer Operations. Customer And Client Support.
Description :
Updated and modified ESP Scheduling System for computer operations.
Created a more automated scheduling system for the operations staff.
Wrote REXX programs to modify JCL, PROC, and CTLCARD members to assist in the scheduling of the ESP system.
Trained operations staff in JCL (job control language), FTP/NDM transmission processing, ESP scheduling technique, and REXX programming.
Performed QA on all COBOL, DB2, and JCL testing for new applications.
Tested Y2K software applications for the various companies that we supported as customers for Sungard Shareholder Systems.
Managed DASD connected for all assigned batch production systems.
Experience
2-5 Years
Level
Junior
Education
Computer Science
Computer Operations Analyst Resume
Summary : Seeking employment where one may utilize skills as Project Manager and supervisor. Determined to deliver customer service, high-quality and user-friendly products to the market as quickly as possible.
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