Description :

1. Conducted comprehensive hardware and software diagnostics to identify and resolve technical issues.
2. Performed regular maintenance and updates on computer systems to ensure optimal performance.
3. Installed, configured, and troubleshot various operating systems and applications.
4. Managed network configurations, including TCP/IP settings and firewall configurations.
5. Provided technical support to end-users, resolving issues via phone, email, and in-person.
6. Documented technical procedures and user guides to enhance team knowledge and efficiency.
7. Collaborated with IT teams to implement system upgrades and new technologies.

Experience

2-5 Years

Level

Executive

Education

AAS-CT

Description :

1. Monitor and maintain desktop systems to ensure optimal performance and network connectivity.
2. Diagnose and resolve hardware, software, and network issues with root cause analysis.
3. Collaborate with vendor technicians to troubleshoot and resolve application issues.
4. Coordinate the implementation and maintenance of software applications and updates.
5. Conduct assessments of operating systems and major application software for security patches.
6. Review and implement software solutions to protect critical systems and data.
7. Create and maintain comprehensive documentation of systems and procedures.

Experience

10+ Years

Level

Senior

Education

Bachelor of Science

Description :

1. Obtained security clearance for sensitive technical operations.
2. Configured remote systems and high-tech camera setups for data collection.
3. Calibrated complex software systems to ensure accurate data reporting.
4. Monitored and maintained system operations to ensure 100% functionality.
5. Troubleshot software issues and resolved error codes efficiently.
6. Established secure connections between multiple computers for data integrity.
7. Implemented technical procedures to enhance data security and access control.

Experience

0-2 Years

Level

Entry Level

Education

Diploma

Description :

1. Performed comprehensive workstation maintenance and troubleshooting for optimal performance.
2. Delivered on-site technical support for businesses, including Fortune 500 companies.
3. Provided user support for software applications, including Microsoft Office and Adobe Suite.
4. Managed file servers and application servers, ensuring data integrity and availability.
5. Implemented a robust backup strategy for servers and workstations, enhancing data security.
6. Upgraded network infrastructure to Cat 6 and 1000Base-T, improving connectivity.
7. Reconfigured Active Directory for user management and security compliance.

Experience

10+ Years

Level

Senior

Education

General Education

Description :

1. Diagnosed and repaired hardware issues for PCs, printers, and peripherals, ensuring minimal downtime.
2. Installed and configured software applications, enhancing user productivity and system performance.
3. Expanded client base by providing exceptional service and technical support, leading to a 15% increase in customer retention.
4. Configured operating systems and network settings for optimal performance in various environments.
5. Assembled and installed computer systems according to specifications, ensuring compliance with client requirements.
6. Provided technical support via phone and in-person, resolving customer issues efficiently.
7. Maintained and updated Windows operating systems and network infrastructure, ensuring security and reliability.

Experience

7-10 Years

Level

Management

Education

AAS-CT

Description :

1. Configured and installed computer systems, ensuring optimal performance and user satisfaction.
2. Provided technical support for hardware and software issues, resolving 95% of inquiries on first contact.
3. Documented troubleshooting processes and trained users on new technologies and software upgrades.
4. Executed warranty repairs on laptops and desktops, maintaining high customer satisfaction ratings.
5. Managed service requests for multiple clients, including Dell and BMC Solutions, ensuring timely resolution.
6. Replaced and upgraded hardware components, including hard drives and RAM, to enhance system performance.
7. Maintained accurate records of repairs and service requests, improving workflow efficiency.

Experience

10+ Years

Level

Senior

Education

AAS-CT

Description :

1. Installed and configured operating systems and essential software, ensuring optimal performance.
2. Provided comprehensive technical support for hardware and software issues, enhancing user satisfaction.
3. Managed and maintained network equipment, including routers and switches, to ensure connectivity.
4. Executed data backup and recovery processes, safeguarding critical information for users.
5. Conducted regular system updates and security checks to protect against vulnerabilities.
6. Configured and maintained cloud storage solutions and network security systems.
7. Trained users on software applications and best practices for system usage.

Experience

10+ Years

Level

Senior

Education

Computer Engineer

Description :

1. Oversee the deployment, monitoring, and maintenance of computer systems and networks.
2. Expert in troubleshooting and repairing hardware for Windows and Mac systems.
3. Install, configure, and upgrade software applications and operating systems.
4. Manage network inventory and provide technical support using help desk software.
5. Conduct regular system checks to ensure optimal performance and security.
6. Collaborate with clients to assess their technology needs and recommend solutions.
7. Document technical procedures and maintain accurate records of repairs and upgrades.

Experience

10+ Years

Level

Senior

Education

AAS in Comp Tech

Description :

1. Create and update system images for all desktop and laptop models across the organization.
2. Repair and maintain all desktop, laptop, iPad, Cisco phones, smart boards, and projectors.
3. Lead technology upgrades to enhance operational efficiency in the school district.
4. Upgrade computers with cost-effective parts based on customer requests.
5. Assist with hardware, software, and operating system installations and troubleshooting.
6. Troubleshoot connection and internal issues for customer computers effectively.
7. Deliver exceptional customer service to students, faculty, and staff in a timely manner.

Experience

10+ Years

Level

Senior

Education

Bachelor of Science

Description :

1. Provided comprehensive technical support for hardware and software issues, ensuring minimal downtime for users.
2. Maintained and repaired computer systems, including desktops, laptops, and peripherals, enhancing operational efficiency.
3. Executed timely troubleshooting and resolution of network connectivity issues, improving user experience.
4. Conducted training sessions for staff on software applications and best practices for hardware usage.
5. Diagnosed and resolved hardware malfunctions, ensuring optimal performance of personal computers and networks.
6. Developed and implemented preventive maintenance schedules for computer systems, reducing repair costs.
7. Collaborated with IT teams to design and execute system upgrades, enhancing overall system capabilities.

Experience

10+ Years

Level

Senior

Education

AAS-CT

Description :

1. Oversee the daily performance of computer systems.
2. Answer user inquiries regarding computer software or hardware operation to resolve problems.
3. Enter commands and observe system functioning to verify correct operations and detect errors.
4. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
5. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
6. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
7. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
8. Refer major hardware or software problems or defective products to vendors or technicians for service.

Experience

5-7 Years

Level

Executive

Education

Computer Science

Description :

1. Made recommendations for improvements in computer system.
2. Determined feasibility of expanding and enhancing computer operations.
3. Entered commands into computer to run and test program.
4. Refurbished laptops, desk stations, test stations, and various computer components.
5. Did troubleshooting, diagnosed, installed, upgraded, configured, and repaired computer systems and network system components.
6. Administered all Desktop related functions including hardware and software set-up and configuration.
7. Did troubleshooting on network connectivity, desktop configuration, printers connectivity, and network access issues regarding permissions.
8. Provided technical support for problems with sound cards, video cards, network cards, modems, hard drives, hard disk controllers, and PCI bridges.

Experience

10+ Years

Level

Senior

Education

BS

Description :

1. Performed hardware and software support and installation.
2. Diagnosed hardware problems with modems, printers, cables, or telephones.
3. Performed in-home repair of computer systems and related equipment by removing and replacing compnents or reconfiguring and restoring systems.
4. Diagnosed application errors and network connectivity problems.
5. Repaired, serviced, and replaced parts, boards, and equipment for Dell, Compaq, Toshiba, Hewiett Packard, Packard Bell, and Xerox computers.
6. Performed troubleshooting of personal computers and peripheral equipment, identifying problems and providing solutions.
7. Performed troubleshooting of computer systems and related equipment.
8. Knowledgeable in computer software, hardware and procedures.

Experience

10+ Years

Level

Senior

Education

Design & Development

Description :

1. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
2. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
3. Answer user inquiries regarding computer software or hardware operation to resolve problems.
4. Oversee the daily performance of computer systems.
5. Enter commands and observe system functioning to verify correct operations and detect errors.
6. Develop training materials and procedures, or train users in the proper use of hardware or software.
7. Prepare evaluations of software or hardware, and recommend improvements or upgrades.

Experience

7-10 Years

Level

Management

Education

Computer Networking

Description :

1. Determine users' technical needs and provide them with appropriate solutions Install hardware, software and device drivers on standalone computers.
2. Install and configure computer networks including LAN and WAN.
3. Manage network configurations to ensure that all computers on a network can communicate effectively.
4. Test computers peripherals, hardware and software to ensure that they are working appropriately.
5. Upgrade software, patches and operating systems on a continuous basis.
6. Install and configure monitors, keyboards and printers.
7. Troubleshoot hardware and software problems.

Experience

2-5 Years

Level

Junior

Education

Certification Associates

Description :

1. Managed hardware and software.
2. Performed configuration, management, and initial diagnostics of information systems.
3. Provided training and assistance to customers.
4. Provided customer training and assistance for new computer systems.
5. Provided technical assistance to current and potential users of systems to minimize computer disruptions.
6. Coordinated and documented information systems repairs.
7. Removed and replaced components and peripherals to restore system operation.

Experience

5-7 Years

Level

Junior

Education

Master Of Science

Description :

1. Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, and Group Policies.
2. Enabled accounts, file and folder permissions and configuring security templates as per need.
3. Worked closely with technical analysts and network technicians to isolate and resolve issues affecting workstations such as LAN connectivity.
4. Provide initial hands-on training to clients Participated in Windows XP to 7 Migration Build, deploy, and support 100+ workstations/laptops using in-house image.
5. Provided helpdesk support to clients in day-to-day operation.
6. Troubleshoot System Hardware, Parts Ordering and Inventory.
7. Responded and remotely managed critical calls on short notice with little supervision Ability to relate with customers/end-users while onsite and offsite Support Dell (OptiPlex, Latitudes, Dimensions, Precisions), IBM/Lenovo(ThinkPad), and HP/Compaq equipment running MS Windows 2000/XP, and Mac OS, IMac and MacBook.

Experience

7-10 Years

Level

Management

Education

GED

Description :

1. Assisted in the analysis, development, installation and administration of computer systems.
2. Assisted with systems implementation; analyzes modifications requested; monitors systems operation and use; instructs agency personnel in the use of standard PC applications and division applications.
3. Maintained equipment inventory and documentation.
4. Performed back-up procedures according to approved policies and procedures.
5. Performed requirements analysis and initiate procurement of new or upgraded equipment.
6. Set up and configured computer systems and computer labs.
7. Supported agency personnel in the use of computer systems, and in the use of division specific applications Service computers and peripherals at Ft.

Experience

5-7 Years

Level

Executive

Education

MS

Description :

1. Maintained functionality of over 80 VM clients all connected to 1 high powered server.
2. Reformatted 146 windows XP full machines for use with staff and preparation for aftermarket sale.
3. Experienced with being On call to quickly respond to any issues that the staff may come across Experience with VMware 4 vSphere and Administration software.
4. Advanced use of all office programs including Access, Excel, PowerPoint, Word, etc Set-up of new computer workstations for public and staff.
5. Used Group policy to make windows more accessible to public.
6. Managed Samsung Voice over IP phone system.
7. Provided customer service to assist in the operation, restoration, and configuration of information systems Reports security incidents and formulates and applies corrective security procedures.

Experience

7-10 Years

Level

Management

Education

General Studies