Description :

1. Conducted comprehensive hardware and software diagnostics to identify and resolve technical issues.
2. Performed regular maintenance and updates on computer systems to ensure optimal performance.
3. Installed, configured, and troubleshot various operating systems and applications.
4. Managed network configurations, including TCP/IP settings and firewall configurations.
5. Provided technical support to end-users, resolving issues via phone, email, and in-person.
6. Documented technical procedures and user guides to enhance team knowledge and efficiency.
7. Collaborated with IT teams to implement system upgrades and new technologies.

Experience

2-5 Years

Level

Executive

Education

AAS-CT

Description :

1. Monitor and maintain desktop systems to ensure optimal performance and network connectivity.
2. Diagnose and resolve hardware, software, and network issues with root cause analysis.
3. Collaborate with vendor technicians to troubleshoot and resolve application issues.
4. Coordinate the implementation and maintenance of software applications and updates.
5. Conduct assessments of operating systems and major application software for security patches.
6. Review and implement software solutions to protect critical systems and data.
7. Create and maintain comprehensive documentation of systems and procedures.

Experience

10+ Years

Level

Senior

Education

Bachelor of Science

Description :

1. Obtained security clearance for sensitive technical operations.
2. Configured remote systems and high-tech camera setups for data collection.
3. Calibrated complex software systems to ensure accurate data reporting.
4. Monitored and maintained system operations to ensure 100% functionality.
5. Troubleshot software issues and resolved error codes efficiently.
6. Established secure connections between multiple computers for data integrity.
7. Implemented technical procedures to enhance data security and access control.

Experience

0-2 Years

Level

Entry Level

Education

Diploma

Description :

1. Performed comprehensive workstation maintenance and troubleshooting for optimal performance.
2. Delivered on-site technical support for businesses, including Fortune 500 companies.
3. Provided user support for software applications, including Microsoft Office and Adobe Suite.
4. Managed file servers and application servers, ensuring data integrity and availability.
5. Implemented a robust backup strategy for servers and workstations, enhancing data security.
6. Upgraded network infrastructure to Cat 6 and 1000Base-T, improving connectivity.
7. Reconfigured Active Directory for user management and security compliance.

Experience

10+ Years

Level

Senior

Education

General Education

Description :

1. Diagnosed and repaired hardware issues for PCs, printers, and peripherals, ensuring minimal downtime.
2. Installed and configured software applications, enhancing user productivity and system performance.
3. Expanded client base by providing exceptional service and technical support, leading to a 15% increase in customer retention.
4. Configured operating systems and network settings for optimal performance in various environments.
5. Assembled and installed computer systems according to specifications, ensuring compliance with client requirements.
6. Provided technical support via phone and in-person, resolving customer issues efficiently.
7. Maintained and updated Windows operating systems and network infrastructure, ensuring security and reliability.

Experience

7-10 Years

Level

Management

Education

AAS-CT

Description :

1. Configured and installed computer systems, ensuring optimal performance and user satisfaction.
2. Provided technical support for hardware and software issues, resolving 95% of inquiries on first contact.
3. Documented troubleshooting processes and trained users on new technologies and software upgrades.
4. Executed warranty repairs on laptops and desktops, maintaining high customer satisfaction ratings.
5. Managed service requests for multiple clients, including Dell and BMC Solutions, ensuring timely resolution.
6. Replaced and upgraded hardware components, including hard drives and RAM, to enhance system performance.
7. Maintained accurate records of repairs and service requests, improving workflow efficiency.

Experience

10+ Years

Level

Senior

Education

AAS-CT

Description :

1. Installed and configured operating systems and essential software, ensuring optimal performance.
2. Provided comprehensive technical support for hardware and software issues, enhancing user satisfaction.
3. Managed and maintained network equipment, including routers and switches, to ensure connectivity.
4. Executed data backup and recovery processes, safeguarding critical information for users.
5. Conducted regular system updates and security checks to protect against vulnerabilities.
6. Configured and maintained cloud storage solutions and network security systems.
7. Trained users on software applications and best practices for system usage.

Experience

10+ Years

Level

Senior

Education

Computer Engineer

Description :

1. Oversee the deployment, monitoring, and maintenance of computer systems and networks.
2. Expert in troubleshooting and repairing hardware for Windows and Mac systems.
3. Install, configure, and upgrade software applications and operating systems.
4. Manage network inventory and provide technical support using help desk software.
5. Conduct regular system checks to ensure optimal performance and security.
6. Collaborate with clients to assess their technology needs and recommend solutions.
7. Document technical procedures and maintain accurate records of repairs and upgrades.

Experience

10+ Years

Level

Senior

Education

AAS in Comp Tech

Description :

1. Create and update system images for all desktop and laptop models across the organization.
2. Repair and maintain all desktop, laptop, iPad, Cisco phones, smart boards, and projectors.
3. Lead technology upgrades to enhance operational efficiency in the school district.
4. Upgrade computers with cost-effective parts based on customer requests.
5. Assist with hardware, software, and operating system installations and troubleshooting.
6. Troubleshoot connection and internal issues for customer computers effectively.
7. Deliver exceptional customer service to students, faculty, and staff in a timely manner.

Experience

10+ Years

Level

Senior

Education

Bachelor of Science

Description :

1. Provided comprehensive technical support for hardware and software issues, ensuring minimal downtime for users.
2. Maintained and repaired computer systems, including desktops, laptops, and peripherals, enhancing operational efficiency.
3. Executed timely troubleshooting and resolution of network connectivity issues, improving user experience.
4. Conducted training sessions for staff on software applications and best practices for hardware usage.
5. Diagnosed and resolved hardware malfunctions, ensuring optimal performance of personal computers and networks.
6. Developed and implemented preventive maintenance schedules for computer systems, reducing repair costs.
7. Collaborated with IT teams to design and execute system upgrades, enhancing overall system capabilities.

Experience

10+ Years

Level

Senior

Education

AAS-CT

Description :

1. Maintain detailed records of daily data communication transactions and remedial actions taken to ensure system reliability.
2. Diagnose and resolve hardware and software issues, providing technical assistance and support to users.
3. Coordinate with vendors for major hardware or software problems requiring advanced technical service.
4. Conduct regular system diagnostics to identify and rectify potential issues proactively.
5. Assist in the installation and configuration of new hardware and software systems.
6. Monitor system performance, implementing solutions to enhance efficiency and reliability.
7. Document troubleshooting procedures and resolutions to improve future support efforts.

Experience

5-7 Years

Level

Executive

Education

A.A.S.

Description :

1. Recommended system enhancements to optimize performance and scalability.
2. Evaluated and executed strategies for expanding computer operations.
3. Performed software testing and troubleshooting to ensure program efficiency.
4. Refurbished and configured laptops and desktop systems for optimal functionality.
5. Diagnosed, installed, and repaired hardware and network systems effectively.
6. Managed all desktop functions, including hardware and software setups.
7. Resolved network connectivity issues and ensured seamless user access.

Experience

10+ Years

Level

Senior

Education

B.S. IT

Description :

1. Managed and maintained IT infrastructure, ensuring optimal performance of hardware and software systems.
2. Diagnosed and resolved complex hardware issues, enhancing user experience and system reliability.
3. Configured and optimized network settings to improve connectivity and security.
4. Conducted regular system audits and updates to safeguard data integrity and enhance performance.
5. Provided technical support and training to end-users, ensuring effective use of technology.
6. Collaborated with cross-functional teams to implement IT solutions aligned with business objectives.
7. Documented IT processes and procedures to enhance team efficiency and knowledge sharing.

Experience

10+ Years

Level

Senior

Education

B.S. IT

Description :

1. Install and configure hardware, software, and peripheral devices according to specifications.
2. Ensure optimal setup of equipment for user accessibility and performance.
3. Provide expert support for software and hardware inquiries, resolving issues efficiently.
4. Monitor system functionality, executing commands to verify operations and identify errors.
5. Create training materials and conduct sessions on hardware and software utilization.
6. Evaluate and recommend software/hardware improvements to enhance user experience.
7. Collaborate with cross-functional teams to implement IT solutions and upgrades.

Experience

7-10 Years

Level

Management

Education

BSc CS

Description :

1. Assess users' technical needs and deliver tailored solutions, optimizing hardware and software setups.
2. Install and configure LAN and WAN networks, ensuring seamless communication between devices.
3. Manage network configurations to maintain effective connectivity among all computers.
4. Conduct tests on peripherals, hardware, and software to ensure functionality and reliability.
5. Perform regular upgrades of software, patches, and operating systems to maintain security.
6. Install and configure monitors, keyboards, and printers, ensuring compatibility and performance.
7. Document troubleshooting processes and solutions to enhance team knowledge and efficiency.

Experience

2-5 Years

Level

Junior

Education

AAS

Description :

1. Executed configuration, management, and diagnostics of information systems.
2. Delivered comprehensive training and assistance to users on new hardware and software.
3. Provided technical support to minimize disruptions and enhance system uptime.
4. Documented and coordinated repairs for information systems effectively.
5. Removed and replaced components to restore system functionality promptly.
6. Maintained accurate records of system repairs and performance metrics.
7. Collaborated with team members to improve technical support processes.

Experience

5-7 Years

Level

Junior

Education

AAS in Comp Tech

Description :

1. Deployed updates, service packs, and hotfixes utilizing Windows Update, Automatic Updates, and Group Policies.
2. Configured user accounts, file permissions, and security templates according to best practices.
3. Collaborated with technical analysts and network technicians to troubleshoot and resolve workstation connectivity issues.
4. Facilitated the migration from Windows XP to 7, building, deploying, and supporting over 100 workstations and laptops using an in-house image.
5. Delivered helpdesk support to clients, addressing and resolving day-to-day operational issues.
6. Managed hardware troubleshooting, parts inventory, and ordering processes efficiently.
7. Responded to critical support calls with minimal supervision, providing timely assistance both onsite and remotely.

Experience

7-10 Years

Level

Management

Education

AAS

Description :

1. Supported the analysis, development, and administration of computer systems, ensuring seamless operations.
2. Executed system implementations and modifications, instructing personnel on effective software usage.
3. Maintained accurate equipment inventory and comprehensive documentation of system configurations.
4. Performed routine backup procedures adhering to established policies and protocols.
5. Conducted requirements analysis and facilitated the procurement of upgraded equipment.
6. Configured and set up computer systems in various lab environments.
7. Provided technical support to personnel, enhancing their proficiency with both standard and specialized applications.

Experience

5-7 Years

Level

Executive

Education

AAS in CST

Description :

1. Maintained functionality of over 80 virtual machines connected to a robust server environment, ensuring optimal performance.
2. Reformatted and configured 146 Windows XP machines for staff use and resale, enhancing operational capabilities.
3. Provided rapid on-call support to address technical issues, achieving high user satisfaction.
4. Utilized VMware vSphere for efficient virtualization and management of IT resources.
5. Configured new workstations for staff and public use, ensuring seamless integration with existing systems.
6. Implemented group policies to enhance system accessibility and security for users.
7. Managed a Samsung VoIP phone system, improving communication efficiency across departments.

Experience

7-10 Years

Level

Management

Education

AAS in CS

Description :

1. Provided technical support via phone, email, and in-person, ensuring prompt resolution of issues.
2. Managed user accounts and access protocols using Windows Server Active Directory.
3. Troubleshot and resolved hardware, software, and network problems effectively.
4. Created and deployed system images using Symantec Ghost for rapid application deployment.
5. Assisted in the maintenance and monitoring of campus servers for optimal performance.
6. Ensured timely updates of server drivers and patches to maintain security and functionality.
7. Installed and configured hardware components including disk drives, NICs, and peripherals.

Experience

5-7 Years

Level

Junior

Education

AAS in Comp Tech