A Concierge Supervisor is responsible for handling customer/guest requests in a caring and friendly manner and to handle mail and parcel distribution, and message replies. Common job duties linked to this post are listed on the Concierge Supervisor Resume as – answering guest questions and handling guest requests, making reservations for a tour, transportation, and providing directions; referring requests to relevant staff; keeping updated of all information concerning the hotel services; keeping records and distributing all incoming and outgoing mails; storing guest luggage and handling them with care, and performing all other duties as needed.
Desired skills and qualifications include the following – the ability to multitask, knowledge of concierge operations, knowledgeable of all in-house and arriving guests; a polite and professional demeanor; and the ability to multitask and speak in more than one language. A hotel Management degree and prior work experience preferably in the same role will be preferred by most of the hiring authorities.
Objective : As a Concierge Supervisor, responsible for Providing for the development of team members through training, monitoring, counseling, and performance evaluations, Providing direction and support to Platinum agents to ensure the highest level of service is provided at all times.
Handled scheduling for front desk employees as well as handling calls taking messages, assisting in move-ins and move-outs ensuring the safety and peace of the visitors and residents.
Responsible for covering shifts in case of emergencies and accept pkgs.
Mailed from USPS, UPS, FEDEX, and all other deliveries from vendors, also writing out work orders, giving access to construction units.
Performed building checks making sure the units are dry and secure, as well as the common areas, are locked uptight.
Verified that items are addressed correctly, marked with the proper postage, and in suitable condition for processing.
Placed incoming or outgoing letters or packages into sacks or bins based on destination or type, and place identifying tags on sacks or bins.
Took detailed messages when needed.
Experience
2-5 Years
Level
Executive
Education
GED
Concierge Supervisor Resume
Headline : Highly qualified Concierge Supervisor with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Data Entry, Employee Scheduling, Willingness to Learn, Interpersonal Skills.
Description :
Maintained a staff of 12-15 employees.
Created schedules for Concierge Department employees.
Recruited, interviewed, hired, and trained new employees in facility policies, routine procedures, and resident safety.
Planned, assigned, and directed work duties.
Composed yearly employee evaluations under the supervision of the Executive Director.
Addressed and resolved a wide variety of concerns and complaints pertaining to employees and residents.
Greeted and directed all incoming public.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Concierge Supervisor Resume
Objective : Concierge Supervisor with 2 years of experience in Meeting, greeting, directing, and offering assistance and information to residents, guests, visitors, and vendors, and also Receiving, processing, tracking and delivering packages, etc.
Skills : Microsoft Word, Typing, Customer Service, Coordinating Schedules.
Description :
Responsible for routinely coordinating 13 concierge work schedules.
Assisted the Director of the Concierge team with hotel standards of excellence, administrative, and daily operational procedures of the concierge department.
Responsible for inspecting the concierge team, identify problem areas.
Conducted studies regarding the analysis of workload, manpower projections, and budget in order to recommend staffing levels.
Liaisoned between the line-level employees and management to resolve discrepancies, miscommunications, and errors.
Developed, implemented, and directed new hire training.
Administrated point of contact for maintaining and monitoring daily working hours for all internal and external departments of the hotel.
Experience
2-5 Years
Level
Executive
Education
BA
Concierge Supervisor Resume
Objective : Seeking a Concierge Supervisor position, responsible for Assisting with maintaining the cleanliness of the common areas, Monitoring lobby traffic and alert residents to arriving guests and deliveries, and also Maintaining logbooks for visitors and contractors, etc.
Skills : Active Learning, Computer Proficiency, Creative Problem.
Description :
Successfully managed the activities of team members in multiple locations.
Developed, implemented, and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
Trained new concierge team members.
Effectively communicated with team members to maintain clearly defined expectations.
Developed and implemented policies, procedures, and process improvement initiatives to improve retention rates and increase customer satisfaction.
Recommended changes to existing methods to increase the accuracy, efficiency, and responsiveness of the concierge team.
Kept records of hospitality suite availability and guests' accounts.
Experience
2-5 Years
Level
Junior
Education
BS
Concierge Supervisor Resume
Headline : Highly motivated, experienced, and passionate candidate seeks to further a career in a Concierge Supervisor position that can utilize my and management knowledge to benefit mutual growth and success.
Skills : Management SKills, Communication SKills, Coordinating Skills.
Description :
Required constant flexibility and ability to adapt quickly to new tasks and to prioritize duties in an efficient manner.
Created training manuals and procedures for the Concierge department.
Set up an office organization structure.
Worked primarily autonomously, consulting the General Manager when needed.
Responsible for time card editing and tracking.
Consulted in the budgetary decisions and ensured that my department stayed within budget.
Collected and sorted mail daily.
Experience
5-7 Years
Level
Executive
Education
GED
Concierge Supervisor Resume
Objective : As a Concierge Supervisor, responsible for Managing visitor parking and providing visitors with parking permits, and also Observing and acknowledging cameras via monitors for suspicious activity.
Skills : Microsoft Office, Decision Making, Detail-Oriented.
Description :
Logged in packages using building link software.
Greeted all guests and residents.
Answered phones and direct inquiries.
Oversaw guest/vendor sign-in process.
Responded to a transportation request.
Processed maintenance requests.
Maintained inventory and order office supplies.
Experience
2-5 Years
Level
Executive
Education
GED
Concierge Supervisor Resume
Objective : Concierge Supervisor with 3 years of experience in Assisting management with a request for residents including, but not limited to, maintenance requests, and also a Structuring concierge schedule to ensure 100% coverage and availability, etc.
Current -Hired by US Security /K&H Security to work as a Concierge site supervisor for Sky View Parc Condominium.
Supervised all concierges wear proper and clean uniform when on duty, Ensure all concierge maintained the highest satisfaction service to resident.
Trained and coached and setup account for new staff to ensure smooth adaption when performing all duties.
Updated the residential contact list on the computer on the daily basis.
Resolved all residential complaints.
Handled/covered all callouts and create a new schedule for concierge every week.
Answered all incoming calls/pages and transfer to the appropriate department, person, or place.
Experience
2-5 Years
Level
Executive
Education
BS
Concierge Supervisor Resume
Objective : Seeking a Concierge Supervisor position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Customer Service, Microsoft Office, Hospitality, Administrative Assistant, Administrative Support, Data Entry.
Description :
Represented the ultimate one-point contact for the Front Desk: restaurants, transportation, amenities, statuses, companies, payments, Housekeeping, Food, and Beverage, etc.
Networked local restaurants, arranging for transportation for guests between the property and the location, arranging coupons and specials, and providing guests with a wide variety of options for dining and entertainment at any hour.
Guaranteed that every guest, regardless of all other factors, was satisfied, happy, and safe within their bed.
Managed billing and expenses for the Desk, ensuring that while the Guests were happy, the hotel was also sold-out and profitable.
Coordinated the back of the house for Guest Experience: Managed the Desk in concert with Housekeeping, Food and Beverage, and On-Site Transportation to guarantee that the Hotel and the Desk functioned as one cohesive unit.
Fulfilled any role necessary for the Hotel, including but not limited to shuttle driving, serving in the restaurant, delivering room service, cleaning rooms, helping Night Audit.
Monitored and provided feedback to agents regarding performance on all calls.
Experience
2-5 Years
Level
Executive
Education
GED
Concierge Supervisor Resume
Headline : Concierge Supervisor with 6 years of experience in providing administrative assistance with resident files, ledger cards, which may include information regarding current employment, work telephone, number of vehicles parked on the property, and emergency information.
Skills : Supervising Skills, Problem Solving Skills, Interpersonal SKills.
Description :
Responsible for strictly enforcing the privacy and confidentiality of all residents and their guests.
Notified Property Manager and/or security of all unusual events, circumstances, or missing items.
Responded to emergency situations as necessary and as directed.
Acknowledged and greeted all residents and guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist owners.
Maintained a work environment of cleanliness and organization.
Reserved freight elevator for scheduled move in's and move-outs as well as furniture deliveries.
Supervised department often, including hiring and reprimanding associates.
Experience
5-7 Years
Level
Junior
Education
G.E.D
Concierge Supervisor Resume
Objective : Highly skilled Concierge Supervisor, responsible for Supervising the facilities concierge team to accommodate resident needs and concerns on a daily basis, and also Held meetings with resident's families and administration to make assure resident's needs were addressed.
Skills : Microsoft Office, Presentational Skills, Developing Skills.
Description :
Increased guest retention by exceeding guest expectations while utilizing professional warmth.
Promoted concierge services with enthusiasm, demonstrating concierge superiority.
Accountabled for training all new hires, resulting in a strong guest services team.
Ensured flawless concierge lounge, restroom, storeroom, and kitchen.
Developed and implemented staff daily checklist for accountability.
Aggressively managed concierge lounge expenses to ensure profitability.
Managed projects or contribute to committee or team work.
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