A Contact Center Agent will undertake a variety of tasks in a contact center. The job duties include – answering incoming calls, responding to inquiries, managing complaints and providing general functions. A well-drafted Contact Center Agent Resume indicates the following duties – selling products and placing customer orders in the database, identifying and escalating issues to supervisors; responding to customers’ emails, researching required information from available resources; processing orders and forms; routing calls to appropriate resources, and completing call logs and reports.
Candidates seeking to work in this area should demonstrate on the resume the following skills – proficiency in relevant computer applications, knowledge of customer service practices and principles; excellent data entry skills, typing fluency, ability to handle stressful situations, and superior listening skills. While a high school diploma or GED is mandatory, a successful resume mentions additional qualifications.
Objective : Entry-level IT/tech support specialist with multiple years of experience in programming, graphic design, application development, web site management/maintenance, help desk support.
Skills : Microsoft ME/XP/2007, Ubuntu, Fedora, Unix/Linux.
Description :
Contracted to work for Game Development Company, ZeniMax Online Studios.
Entered and retrieved technical and personal data from the SQL Confluence database.
Assisted customers with technical issues and difficulties associated with video game development.
Assisted customers, resulting in the company's increased productivity.
Performed help-desk responsibilities to include answering phone calls, responding to email technical issues, and provided remote login technical assistance.
Performed software upgrades and programming resulting in the development and implementation of new capabilities.
Helped the company develops and implements new work tools to improve the productivity and reliability of assistance provided to customers.
Experience
2-5 Years
Level
Junior
Education
Computer Science
Contact Center Agent II Resume
Headline : An opportunity to apply professional experience with superior administrative and customer service skills to positively influence company objectives.
Skills : Transportation, Communication Skills.
Description :
Processed service and repair requests from stores in all divisions of Publix.
Assessed and analyzed provided information to assign work orders to the appropriate vendor with varying severity levels.
Worked closely with outside vendors as well as company technicians to facilitate customer needs.
Processed estimates and repair history to ensure equipment maintains maximum efficiency.
Coordinated vendor meets when needed for extensive repairs. Proficient in Matrix, CMMS, Microsoft Office applications, and can type 60 WPM.
Received inbound calls from customers, out of state agents and attorneys regarding child support cases.
Assisted customers with payment information and updates regarding various actions on their cases.
Experience
5-7 Years
Level
Executive
Education
High school
Contact Center Agent/Executive Resume
Headline : To acquire a position where professional skills along with past experience can be applied towards the growth of company, and also be a driving force to help achieve company's short and long term goals.
Skills : Microsoft Office, Customer Service Skills, Bookkeeping.
Description :
Daily job responsibilities include answering Spanish and English calls.
Set up appointments for cars that have been price quoted through Charities.
Created excel spreadsheets for check paperwork.
Called customers that sent their car information online and offer them a price also, mail out 1098-c forms, and pick-up receipts to customers.
Provided information about tax deductibles and vacation vouchers.
Helped out Spanish speaking customers with questions about cars that are out on the lot.
Answered questions in regards to the customers pick up status and contact the tow company and
Experience
5-7 Years
Level
Consultant
Education
Diploma
Contact Center Agent/Analyst Resume
Headline : Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Patient and empathetic agent with extensive background in conflict resolution.
Skills : Microsoft Excel, Microsoft Powerpoint, Avaya.
Description :
Gathered and verified all required customer information for tracking purposes.
Accurately documented, researched, and resolved customer service issues.
Addressed and resolved customer product complaints empathetically and professionally.
Referred unresolved customer grievances to designated departments for further investigation.
Acted professionally and patiently when addressing negative customer feedback.
Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
Provided incentive to increase productivity by offering employees awards for best customer service.
Experience
5-7 Years
Level
Executive
Education
Diploma
Contact Center Agent I Resume
Objective : Dedicated professional looking for a long-term career in the business and legal fields. Have a widely diverse career background with a proven track record in customer service, confidential information.
Skills : Bilingual, Communication Skills.
Description :
Greeted customers in a courteous, friendly, and professional manner using agreed-upon procedures.
Listened attentively to customer needs and concerns; demonstrate empathy.
Clarified customer requirements; probe for and confirm understanding of requirements or problem.
Met customer requirements through first contact resolution.
Confirmed customer understanding of the solution and provide additional customer education as needed.
Prepared complete and accurate work and update customer files.
Communicated effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
Experience
2-5 Years
Level
Junior
Education
Political Science
Contact Center Agent/Representative Resume
Summary : To build a long term career with a challenging and rewarding position, with opportunities for career growth.
Skills : Customer Service, MS-Office.
Description :
Assisted members with different account levels or status and customer services.
Provided members with world-class customer service experience with OnStar.
Researched and provided members with accurate routing and general information.
Data entry-level consultants with the resources and offer knowledge they need on on their daily travel local or worldwide.
Reported and communicated daily weekly, and monthly different administrative things.
Effectively managed a high-volume of inbound and outbound customer calls.
Answered questions in regards to the customers' certificate of titles according to their vehicles' state of registry.
Experience
7-10 Years
Level
Management
Education
Diploma
Lead Contact Center Agent Resume
Headline : Provide the very best knowledge of Customer Service and Administrative Service in an environment that articulates a passion for business to business development.
Skills : Call Center, Hard Working.
Description :
Routinely performed a variety of basic to complex customer service functions; initiating new incidents, providing information, researching problems.
Notified and dispatch incidents to the local warehouse or Service Partner.
Identified incidents that require the involvement of Central Engineering and/or Area Service Managers.
Explained the escalation process to the customer as needed.
Accurately recorded voicemails and all detailed information in the incident.
Reviewed open incidents to ensure (SLA) adherence; follow-up with Field Engineer to update actions are taken, complete, and properly close incidents.
Provided backup to various positions and train new hires.
Experience
5-7 Years
Level
Executive
Education
Diploma
Sr. Contact Center Agent Resume
Summary : Dedicated individual who has an ambition to succeed in any given environment, seeking a position where can develop and succeed with a company that will utilize skills and help gain more experience.
Skills : Inventory Control, Customer Service, Training Skills.
Description :
Responsible for account calls handling customer rebates and online orders.
Managed customer escalations, contact customers to get missing or additional information in order to validate claims.
Advanced to Level 5, assigned supervisor duties when other supervisors were not available, as well as taking on additional administrative duties.
Updated other agents with new information and handled escalated customers.
Performed on-site training when no trainer was available.
Worked in Quality Assurance Phone Monitoring during the team's busy time.
Account performed data entry for invoicing.
Experience
10+ Years
Level
Senior
Education
Diploma
Asst. Contact Center Agent Resume
Headline : Seeking a challenging and rewarding position within the Healthcare/Customer Service Industry in order to utilize excellent people skills, leadership, management and extensive customer service experience.
Skills : OSX Mac experience, MS-Excel.
Description :
Answered incoming calls with the standard professional department greeting.
Offered prompt and efficient assistance to Advocate patients for a variety of services.
Provided general information regarding physicians and their offices.
Sent messages via AllScripts (Touchworks) system to Advocate clinics when necessary.
Page providers and offered updates to patients on prescription refill requests.
Transferred callers and patients to the Registration Department and nursing staff when necessary.
Carefully screened calls and contacts to ensure appropriate handling of appointment requests.
Experience
5-7 Years
Level
Executive
Education
BA
Contact Center Agent Resume
Headline : Accomplished and energetic Collection Specialist with a solid history of achievement in Collections, and Loan Processor. Motivated leader with strong organizational and prioritization abilities.
Skills : Call Center Experience, Microsoft Office, Data Entry.
Description :
Computers for various applications, such as database management or word processing.
Answered telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Created, maintained, and entered information into databases.
Greeted visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Completed forms in accordance with company procedures. Make copies of correspondence or other printed material.
Provided services to customers, such as order placement or account information.
Effectively transfer misdirected customer requests to an appropriate party.
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