A Contact Service Representative helps customers with complaints and questions and provides information about products and services and processes returns. Typical work activities listed on the Contact Service Representative Resume are – maintaining a positive and empathetic attitude towards customers at all times; responding promptly to customer inquiries; communicating with customers through various channels; processing orders, forms and applications, and requests; keeping records of customer interactions, comments, and complaints; providing feedback on the efficiency of the customer service process; and managing the team of junior customer service representatives.
To ensure success in this field, the following skills and abilities are needed – the ability to stay calm when customers are stressed and upset; comfortable using computers; experience working with customer support; and the ability to use relevant software. A high school diploma or GED is considered sufficient for this role.
Headline : Highly qualified Contact Service Representative with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : MS Office, Managing Skills, Multitasking.
Description :
Responded to a wide range of inquiries involving tax laws, rules, and regulations, each having different conditions, reporting requirements, or other regulatory provisions.
Applied the tax code to assist and educate taxpayers in understanding and meeting their tax responsibilities.
Interpreted tax laws, procedures, and policies in accordance with IRS regulations.
Maintained integrity by securing, analyzing, and protecting sensitive personal and financial information.
Made determinations and use sound judgment to resolve taxpayer disputes and delinquency issues.
Gathered, evaluated, and analyzed information involving the research of computerized records by accessing multiple databases.
Screened and redirected calls to the appropriate department.
Experience
5-7 Years
Level
Executive
Education
GED
Contact Service Representative Resume
Objective : Enthusiastic Contact Service Representative with in-depth knowledge of sales, inventory control, and training. Dedicated and motivated to maintain customer satisfaction and contribute to company success.
Skills : Microsoft Office, Management, Hris, As400, Office Management.
Description :
Determined the nature of the call Privacy Act, FOIA, Program Integrity, Fraud Access/Disclosure (ID the caller), or Acceptable Reporter.
Responded to inbound taxpayer calls in a fast-paced, high-volume call center.
Responsible for taking various types of inbound customer service calls.
Responded to 30-40 calls daily assisting the public with general inquiries and problems of all sorts.
Assisted Taxpayers over and phone and on paper cases with Tax questions.
Analyzed the account, corrected account when necessary, release refunds when needed.
Placed, received, and routed a high volume of calls through a switchboard.
Experience
2-5 Years
Level
Junior
Education
GED
Contact Service Representative Resume
Objective : As a Contact Service Representative, responsible for Reviewing all Silent Monitoring reports and conduct life monitoring of CSR calls in order to identify problems/issues and provide in-service/counseling when applicable.
Skills : MS Office, Customer Service, Good Communication SKills.
Description :
Took messages and transferred calls to voice mail and available agents.
Filed employee and client records.
Investigated requests for long-distance block removals.
Transferred 800 rings to numbers to dedicated or switched emergency routing.
Answered unscreened calls for continuous periods of time on SSA's national 800 number.
Provided quality customer service in a fast-paced, high call volume environment.
Conducted interviews to determine the nature of the call.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Contact Service Representative Resume
Objective : Seeking a Contact Service Representative position, responsible for Serving as the initial point of contact in response to customers' inquiries regarding billing issues, product problems, service questions, and general client concerns.
Skills : Communication SKills, Analyzing Skills, Interpersonal Skills.
Description :
Analyzed information and prepares recommendations for disposition of cases to approving officials.
Interpreted and applied regulations, laws, and procedures for specific issues.
Interpreted and applied directives from upper management.
Applied the tax code to assist taxpayers in understanding and meeting their tax responsibilities.
Communicated effectively orally and in writing.
Secured, analyzed, and protected sensitive personal and financial information Apply sound judgment when making decisions.
Maintained working knowledge of switchboard and staff paging features and functions.
Experience
2-5 Years
Level
Executive
Education
BS
Contact Service Representative Resume
Objective : Highly motivated, experienced, and passionate candidate seeks to further a career in a Contact Service Representative position that can utilize my technical skills and management knowledge to benefit mutual growth and success.
Served as the first point of contact for taxpayers and their representatives seeking information regarding their income tax return.
Provided information to the public telephonically to explain refunds, offsets, and tax bills.
Addressed a wide range of issues/problems that require unique solutions.
Resolved entity creation issue for customers.
Promptly answered all inbound and internal calls in a professional manner; identifying the hospital and using appropriate salutations.
Paged members of the hospital staff via radio, paging system(s), and/or public address systems.
Notified required on-call personnel of emergency situations.
Experience
2-5 Years
Level
Executive
Education
G.E.D
Contact Service Representative Resume
Objective : Contact Service Representative with 5 years of experience in Staying updated on product knowledge and any changes in company policies, and also Impacting the company's bottom line by problem-solving and being persistently responsive to customer needs.
Skills : Microsoft Office Suite, Customer Service, Multitasking.
Description :
Explained legal provisions, regulations, and procedural requirements for obtaining benefits as they relate to a specific case and/or explaining the application of regulatory provisions.
Performed a wide range of actions in support of pre and post-hearing case development.
Provided beneficiaries with information, advice, or instructions about benefits being paid and assistance to callers.
Identified callers' needs for social service and made referrals.
Ability to communicate clearly and concisely in writing with people from a variety of backgrounds.
Prepared and communicated shift turn-over documentation; identifying any pending issues, on-going issues, or closed issues.
Covered Emergency Operator Station, monitoring alarms and alerts to provide notification and dispatch services to security and emergency on-call teams as required by the given situation.
Experience
2-5 Years
Level
Executive
Education
BS
Contact Service Representative Resume
Objective : As a Contact Service Representative, responsible for Answering questions about product warranty or terms of sale, and also Coordinating with the team's contracts administrator for creating a purchase order, etc.
Skills : Self Control, Patience, Good Communication Skills.
Description :
Answered inbound sales and customer service calls, promote products and services, research, and resolve complaints to ensure customer retention and satisfaction.
Resolved most customer situations without guidance.
Took the initiative to provide solutions, process orders, respond to customer service emails.
Followed through on all tasks, customer inquiries.
Ability to orally communicate clearly, concisely, and effectively with individuals representing widely divergent backgrounds and who may be upset, hostile, or unreceptive.
Provided base communication support for emergency Coordinator and/or Hospital Supervisor to assist situation command and control.
Provided overflow operator services to assist the Service Improvement department, Info link, and other ancillary hospital departments with call-based service assistance.
Experience
2-5 Years
Level
Executive
Education
GED
Contact Service Representative Resume
Headline : Highly skilled Contact Service Representative position, responsible for Handling the Return Merchandise Authorization (RMA) process from start to finish with a focus on quick turnaround and customer satisfaction, and also Compiling weekly reports on RMA status, etc.
Skills : Microsoft, Managing SKills, Patience.
Description :
Called patrons for new call detail or to notify of outages affecting their service.
Issued access requests for POP site maintenance to perform general and emergency work requests.
Verified account transactions, research codes, and entered account adjustments.
Initiated credit transfers; performed payment tracers, and computations to tax, penalty, and interest.
Communicated tax laws to individual taxpayers, their representatives, and other government officials.
Completed contacts, conduct telephone interviews with a wide range of individuals Respond to a wide range of inquiries involving tax laws, rules.
Explained complicated issues in a simple and concise way.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Contact Service Representative Resume
Headline : Seeking a Contact Service Representative position, responsible for Loading purchase orders into the SAP system, Compiling reports on overall customer satisfaction, and also Processing quotes, orders, and requests.
Skills : Microsoft Office, Data Entry, Training Skills.
Description :
Used specialized computer programs to solve complex tax issues.
Utilized telephone systems to communicate with clients and explain tax-related problems.
Motivated others to act, to include overcoming objections and resistance to change.
Communicated effectively, both orally and in writing.
Spoke effectively to both large and small groups of people.
Prepared and conducted effective presentations.
Trained to efficiently target and resolve taxpayer issues while remaining empathetic.
Experience
5-7 Years
Level
Executive
Education
BA
Contact Service Representative Resume
Summary : Contact Service Representative with 7 years of experience in Researching and analyzing taxpayer's inquiries, to provide the resolution of the issue with relevant supporting document requests, and also performing the full range of corrections to taxpayers' accounts.
Skills : Managing Skills, Problem Solving Skills, Customer Service.
Description :
Provided technical assistance to individuals primarily through telephone via a call center.
Addressed various issues that require unique solutions.
Responsible for resolving payroll tax liability and compliance issues for business and individual customers.
Worked variable shifts to provide continuous departmental coverage.
Pointed of contact for regional operational leaders in regards to operational performance and related initiatives.
Communicated of operational performance: actions, results, and initiatives to/from the customer, to/from sites.
Worked with operational leaders to ensure operational performance s disciplines align with business and account strategies.
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