Description :

1. Analyzed, created, revised, converted, and redesigned document architecture and content that meet TL requirements for accuracy.
2. Organized material and completed writing assignments on-time, following set standards in regards to formatting, clarity, conciseness, style, and terminology.
3. Converted and edited documents for the new document management system.
4. Designed graphic elements, interactive PDFs, InfoPath forms, checklists, and attachments to support the documents.
5. Developed new and verified existing hyperlinks to other documents.
6. Provided technical writing and editing expertise for T&L organizations Knowledgeable in using technical tools, such as IMI, Visio, FS Pro.
7. Applied industry terminology to ensure the application of appropriate terms in technical documents and a skilled editor and writer.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Wrote and edited a portfolio of product documentation, ensuring quality, usability, completeness, and timeliness.
2. Learned about the products by using them and by interacting with developers, product managers, and support specialists to document new features.
3. Identified areas for improvement and edited content. Writing and updating site content for the company's support portal.
4. Gathered and understand the documentation requirements, deliverables and timelines Drafting and writing new and revising old content.
5. Generated conceptual and procedural information from working in the applications, engineering specifications, and product release documents.
6. Wrote and editing structured SGML and XML documents and managing revision history repository.
7. Provided assistance for group documentation including training and providing peer support on documentation related issues.

Experience

10+ Years

Level

Senior

Education

Technical Writing

Description :

1. Built custom sales presentations promoting the GPON proposal to ATT.
2. Setup and tested Tellabs Standalone FTTC ONU with CAD16 sales demonstration procedures.
3. Wrote requirement specifications, installation guides, and Method of Procedures (MOPs) for the ATT GPON T550G Fiber to the Curb (FTTC) for U-Verse.
4. Wrote Site Survey Task Order Proposal, Method of Procedure, and built custom forms. Managed SiteHandler Database Management System for Site Surveys.
5. Supported custom sales presentations promoting the Long Term Evolution (LTE) proposal to ATT.
6. Developed use cases and process documentation for a Business Process as a Service (BPaaS) design platform that provides a rapid development.
7. Provided online help and printed documentation (using MS Word, RoboHelp 10 and VISIO), client support as the NOC knowledge article administrator, and training materials 
8.  Developed and delivered both instructor-led and self-paced training courses.

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Science

Description :

1. Led a team of three analysts to plan and develop a SharePoint wiki library to publish the procedures, which are used by team members.
2. Redesigned navigation and pages for better usability. SharePoint site administrator helped to redesign the team SharePoint site.
3. Cataloged sites, subsites, libraries, and lists for consolidation, repurposing, or removal.
4. Developed a team writing guide and instructed analysts on grammar and writing skills.
5. Created a software user manual for a highly customized SCADA device controller, for the British Army, using MS Word and Adobe Acrobat.
6. Developed DITA single-source documentation for a telecommunications client, as a source for online help, user guides, administrator guides.
7. Developed call center technical documentation using FrameMaker 9, VISIO, and Acrobat, including data model guides and installation, integration.

Experience

5-7 Years

Level

Executive

Education

Technical Writing

Description :

1. Developed document templates and updated existing documentation for newly designed MRI systems.
2. Created document templates to ensure consistency in document creation.
3. Created Site Planning Guide and System Installation Manual for the newly designed MRI system.
4. Developed and implemented a document management system for the Service Group.
5. Evaluated Service Group complaints about completion.
6. Created and maintained a document management system, which included over-controlled documents.
7. Developed records management program which ensured proper archival and access to completed records.

Experience

2-5 Years

Level

Junior

Education

B.A

Description :

1. Contributed base-level subject matter expertise and worked with subject matter experts for deeper expertise.
2. Developed and maintained processes and procedures to client specifications.
3. Composed or co-authored procedure manuals, user guides, and job aids on changes to processes and procedures for existing clients.
4. Gathered and analyzed data generated by various groups to assist in the production of manuals.
5. Edited the technical writing of co-workers, managers, or other associates. Consulted with other areas on documentation needs, problems, and formats.
6. Reviewed and evaluated documentation on processes/procedures and templates according to agreed-upon standards.
7. Managed assigned tasks within the project to ensure deliverables were completed accurately on the deadline.

Experience

5-7 Years

Level

Executive

Education

Master Of Arts

Description :

1. Serviced specializing in technical documentation services for small and midsize companies.
   
2. Created efficient in-house procedures for the workflow of projects.
3. Engineering Services Manager Rockwell International Switching Systems Division Hired.
4. Advanced through several management positions to Engineering Services Manager.
5. Researched, initiated purchase, and implemented new systems for document control, electronic publishing, and on-demand printing.
6. Reduced department costs by streamlining of publications procedures in the recommendation of new equipment.
7. Created user, administrator and installation guides from development and testing notes, and developed self- paced.
   

Experience

7-10 Years

Level

Management

Education

Electronics

Description :

1. Responsible for overseeing all customer-oriented literature related to patient monitoring equipment and anesthesia agent. 
2. Monitored, including user and service manuals, sell sheets, product labels, and proof-reading the web site and corporate communications.
3. Responsible for the coordination of translations. Assisted in the development of new sell sheets.
4. Assisted in developing and maintaining glossaries and in-country review contacts for European languages.
5. Managed, organized translations of user documentation.
6. Developed a tracking system to track the development of over labels for use with OEM client products.
7. Developed template for the creation of user and service manuals that cut development time by one-third.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Updated and maintained regulatory labelings such as packaging labels and IFUs using Microsoft Word, Adobe InDesign, and Adobe Illustrator.
2. Researched regulatory requirements to ensure documentation compliance with domestic and international regulatory bodies.
3. Created and processed change orders using Agile document management.
4. Coordinated review meetings with subject matter experts from departments impacted by changes.
5. Wrote software requirements, procedures, and work instructions.
6. Performed software verification and validation. Request, receive, and review translations.
7. Led a team of offshore contractors on a large-scale project.

Experience

5-7 Years

Level

Executive

Education

Technical Communication

Description :

1. Created and updated procedural documents for the Anthem health benefits Learning and Development team.
2. Organized, updated, and created training material, end-user documentation, operations manuals, and technical user guides.
3. Ensured that all business technical information adheres to Federal guidelines and standard company practices and procedures.
4. Peer-to-peer communication to gather information to be documented.
5. Collaborated with the Development team in the evaluation of documentation needs.
6. Facilitated approvals from Subject Matter Experts (SME's).
7. Utilized Infomat templates and image capture software to draft documents.

Experience

2-5 Years

Level

Junior

Education

Bachelor Of Arts

Description :

1. Performed at URS Corporation, Kennedy Space Center Edited and proofread electrical equipment job plans.
2. Created and modified operational flowcharts. Used Maximo to acquire preventive maintenance and asset information.
3. Created a procedure from an operational flowchart.
4. Interacted with electrical engineers to update job plans.
5. Recreated floor plan layouts to identify emergency and exit light locations from PDF, using Maximo, Word, and Visio.
6. Originated and updated emergency and exit light inventory; arrange for publication.
7. Originated and completed documents in SharePoint for the approval process.

Experience

5-7 Years

Level

Executive

Education

Public Management