Corporate Trainer Resume
Objective : To find a position allowing me to utilize my advanced skills in training, management, and sales contributing to increased productivity, revenue growth, and customer loyalty.
Skills : Recruiter, Trainer, Sales.
Description :
- Designed the training program Northern University, consisting of over 30 courses and presented to all employees companywide.
- Increased employee performance, improved time management, and increased sales using various training techniques.
- In charge of monitoring and evaluating operations, programs, processes for quality and effectiveness; made recommendations for improvement.
- Key speaker at the Annual Northern Video managers retreat in 2007 and 2008.
- Customer Retention Manager Developed customer buying pattern program based on a five year buying history which determined average life and potential volume of current customers.
- Worked with top customers to provide solutions to customer service issues in order to retain their business.
- Sales Representative Worked with major accounts uncovering issues in an order to create customer loyalty and increased revenue.
- Developed relationships with key manufactures in the industry resulting in referrals and increased sales volume.
Experience
0-2 Years
Level
Entry Level
Education
BS In Career And Technical Studies
Corporate Trainer/Server Resume
Objective : An outgoing and dedicated team player with experience in many different areas in the service industry. I believe I demonstrate a strong work ethic and motivation that allows me to do exceptional at the position I hold. I always strive to meet and exceed expectations, which has directed me to greater opportunities. I perform well under a high-pressure environment while maintaining impeccable service and attention to detail.
Skills : Cornerstone Learning System, CSOD, MS Project, Smart Sheet, Adobe Illustrator, Articulate Course Design Software, Camtasia Course Design Software, Dialogue Design Suite, Webinar Hosting W/GoToMeeting, WebEx, Skillsoft LMS, Skillport, Cornerstone LMS.
Description :
- Corporate Trainer/LMS Administration Evaluated current processes with operation teams to determine areas of improvement.
- Created instructional design strategies for successful implementation of new and changing practices using ADDIE principles and Kirkpatrick Model assessments.
- Wrote and recorded courses using Articulate and Camtasia to engage learners and increase retention.
- Cross-trained in several departments to learn workflow and operating system processes Established and implemented training for new and existing employees.
- Developed and managed course catalog for wholesale mortgage lender.
- Managed LMS implementation project for wholesale division of business using Cornerstone software.
- Created training strategies based on topic and desired outcome including live courses, live webinars, recorded courses, process maps and job aides.
- Worked with business development and product leaders to create best practices and training for existing employees.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Arts In Asian Studies
Corporate Trainer/Supervisor Resume
Objective : Experience in Advertising, Sales, and Management skills spanning from merchandise, entertainment, community service events and philanthropy organizations. Passionate about creativity, leadership, and producing quality ideas that are assertive and effective while maintaining excellent professionalism. Record of improving efficiency, productivity, profitability, and strengthening teamwork. Excellent interpersonal communication and presentational skills. Organized, diligent, team player.
Skills : Microsoft Office, Linkedin, Leadership, Manager, Recruiting,.
Description :
- Developed a comprehensive and highly effective organizational training plan for 284 personnel in 70 locations throughout North and South Carolina.
- Directed and provided oversight of qualifications for all personnel, while maintaining board integrity and confidentiality.
- Maintained meticulous training records on all personnel resulting in receiving accolades from the Navy Recruiting National Inspection Team for accuracy and efficiency.
- Conducted site visits and follow up to ensure progression and development of production personnel.
- Cross-trained 20 supervisors on the integration of Navy Reserve programs, increasing overall production by 20%.
- Instructed and certified production personnel in Achieve Global Selling Skills Applications and Coaching.
- Received a grade of outstanding from the Navy Recruiting National Training Inspection Team after a comprehensive review of all training operations and records.
- Conducted over 140 qualification boards maintaining integrity and confidentiality resulting in 180 employees becoming qualified to assume positions of authority.
Experience
2-5 Years
Level
Junior
Education
Master's
Sales/Corporate Trainer Resume
Objective : To obtain a leadership role that utilizes my experience in Human Resources and Corporate Training with Curriculum Design onboarding and acclimating newly hired employees.
Skills : Microsoft Office Suite. Computer proficient.
Description :
- Responsible for on-boarding New Hire Customer Care Reps for Verizon Wireless in 5 week classroom trainings.
- Establish, review, and update training manual and all training material used in the call center (develop and maintain a comprehensive training manual for various success modules.
- Determined the current state and needs of the learner, based on the ADDIE.
- Maintain call requirement to insure my understanding of material I am facilitating on the EXPERT level.
- Constantly ensures ALL upcoming projects are where they need to be in the completion status required of that task.
- Prioritizing work requests/upcoming projects are constantly a daily task.
- Establish training objectives and work plans, and delegate assignments to staff, per guidelines established in the preliminary meetings with management team.
Experience
2-5 Years
Level
Junior
Education
Elementary Education
Certified Corporate Trainer Resume
Summary : Great attention to detail; excellent verbal and written communication skills; Proven ability to plan and execute projects on time and within budget; Public Speaking, facilitation and presentations Niche Industries Automotive, Retail, IT, Hospitality, Telecom, HR, Sales, Education, Healthcare, Customer Service, Accounting, Manufacturing, Government, Healthcare, Non-Profit, Engineering, and Finance.
Skills : Writing, editing, web content development, SEO, social media management.
Description :
- Developed and provided In-House Training services for new/existing customers and employees as scheduled by the Department Manager.
- Trained personnel to properly provide answers to questions arising from support calls.
- Provided clarification on items in question to members of the internal staff.
- Provided additional training to new staff on the full functionality of internal systems.
- Assisted with completion of training videos and companion documentation as assigned.
- Conducted (VOS) Web and Telephone based training for new and existing customers within the time frame specified based on customer's needs and requests.
- Participate in the training and/or mentoring programs as assigned or required.
Experience
7-10 Years
Level
Management
Education
Business Administration
Corporate Trainer/Head Of Training Resume
Headline : To bring my Corporate Training and Management skills to a company that will utilize my talents to help them achieve their objectives. I have enjoyed working in the healthcare industry for many years as a corporate trainer, clinical coordinator, and account manager. I have also enjoyed working as a clinical assistant in both front and back medical offices procedures. I also pride myself on being a collaborative educator with excellent communication and interpersonal skills.
Skills : -Patient relations -Clinical review & services -Diagnostic.
Description :
- Develop course content using adult learning principles and integrate interactive concepts and activities in both instructor-led and eLearning formats to encourage knowledge application, skill development, and performance enhancement.
- Work with training project leads, stakeholders, and SME'S to understand content development needs and to develop that content Revise and update current training materials according to business needs and policy/procedure changes.
- Deliver Pilot of courses and then work with stakeholders to fine-tune content as needed.
- Participate in the planning, development, and evaluation of training materials supporting the ongoing learning and professional development of our employees.
- Participate in the planning, development, evaluation of training materials supporting ongoing learning and professional development of our employees.
- Meet with SME's in various business functions to develop content outlines, performance metrics, and training criteria.
- Work with stakeholders, SME's, and others as needed through attending meetings and one-on-one discussions to ensure understanding of needs and business requirements.
Experience
5-7 Years
Level
Consultant
Education
Business Management
Corporate Trainer/Training Coordinator Resume
Summary : Motivated, personable, highly educated professional with a successful track record of entrepreneurial research and effective teaching. Demonstrated successful implementation of curriculum design and achievement of programmatic goals. Excellent communication and relationship-building skills. Demonstrated research success in producing high-quality scholarship focused on relational communication. Ability to facilitate intervention program groups.
Skills : Customer Service.
Description :
- Established and delivered new hire orientation each week face to face and via WebEx.
- Monitored employee turnover and identify turnover trends.
- Developed and maintained orientation documents & training library material.
- Monitored and report the effectiveness of training programs by measuring and evaluating learning outcomes Provided coaching to operations staff to ensure effective communication with contractors Managed budgets associated with the training and development.
- Selected and worked as the point person with third party vendor to establish learning management system.
- Managed projects as needed LMS facilitator for continuous online skill enhancing training Planned and coordinated company's terminal events on a quarterly basis.
- Served as primary point of contact of all participating vendors.
- Managed online company store, ordered merchandise and promoted the store company wide Increased social media presence with Facebook and Twitter accounts by engaging the trucking community with contests, government updates and pertinent information about the industry.
Experience
7-10 Years
Level
Management
Education
Certificate
Corporate Trainer/In-store Trainer Resume
Headline : Energetic, goal-oriented sales professional with proven Training and Inside Sales experience in technology, insurance, manufacturing, retail, and medical equipment markets. Strong communication and interpersonal skills coupled with problem-solving abilities.
Skills : Customer Service Skills, Customer Service Skills, Customer Support, Management.
Description :
- Responsible for training new hires as well as current staff how to best utilize company ERP Software, Syteline.
- Worked with department managers to design ground-up interactive training for various learning styles, including general programs as well as specific learning modules.
- Created Facilitator Guides, Pre/Post Tests for effectiveness measures and trainee manuals.
- Designed training performance evaluations and provided training follow-up, incorporating feedback into future modules.
- Customer Service Representative Responsible for order entry, follow-up with Top National Retailers and their Rep Groups as well as smaller customers.
- Handled incoming product inquiries as well as referral to retail partners.
- Worked on several projects related to improvements in customer set-up and product maintenance.
Experience
5-7 Years
Level
Executive
Education
B.A. In History
Corporate Trainer/Quality Supervisor Resume
Objective : Several years of experience interacting with the public and staff from a one-on-one setting to training 70 employees, from 5 states. Work history includes being a Participant Assistant, a Corporate Trainer, a Senior Commercial Real Estate Closer/LPO, Division Manager over 11 offices and retail sales for Belk, Wal-Mart, and Sears.
Skills : Account Management, Marketing Strategy, Campaign Development,.
Description :
- Directed training activities for 70 Account Representative's and General Managers located in 5 states.
- Monitored and evaluated training activities for effectiveness replaced ineffective training activities.
- Created topical training programs to improve and maintain employee job skills, individual and office goals.
- Assessed individual office training needs and developed individual plans for them.
- Solicited input on training needs through employee surveys, focus groups and one on one interviews.
- Organized and directed training for new employees and General Managers.
- Set training schedules, I traveled Monday through Friday training staff, training in groups and individually.
- Evaluated employees and made recommendations on performance issues and retaining said individual.
Experience
2-5 Years
Level
Executive
Education
Certificate
Sr. Corporate Trainer Resume
Headline : A corporate trainer provides on-the-job education to newly hired employees as well as enhanced education to current employees to keep everyone up-to-date on changes in the industry that affect job requirements.
Skills : Microsoft Office, Fax, Internet Research, Phones, Customer Service, Scheduling, As400, Data Entry, Excel, Filing, Leadership Development, Management, Office Management, Receptionist, Training, Team Building, Word, Data Analysis.
Description :
- Supervises and trains new hires to resolve customer service and technical support calls for a large telecommunications company.
- Provides training and delivery of a four week curriculum that includes knowledge of the infrastructure, connection and delivery of the Internet, VOIP, IPTV service, billing, account maintenance, customer service, and technical support.
- Compiles and analyzes weekly trainee retention reports.
- Prepares trainees for a two part end of class final examination.
- Provides coaching for a two week period to trainees after successful completion of the training program.
- Successfully keeps track of monthly audit scores for new hires.
- Conducts monthly one on one meetings with new hires to keep them informed of their weaknesses and strengths.
- Holds internal meetings with supervisors and managers in regards to new hire progression.
Experience
5-7 Years
Level
Consultant
Education
Business Administration
Corporate Trainer/Quality Engineer Resume
Headline : To obtain a position where my diverse background of experience in corporate training, employee development, financial services, customer service, and operational management will be an asset.
Skills : Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft Outlook, Microsoft Powerpoint, Citrix, Customer Service, Customer Service.
Description :
- Facilitated new hire and refresher training classes for 150 call center associates including Customer Service and Sales Agents, Front Line managers and additional exempt level positions.
- Actively engaged learners to create world-class learning experience.
- Designed and developed creative and audience-appropriate training tools, including instructor-led programs, on-the job practice, self-paced exercises and written communications.
- Interacted and effectively communicated with all levels of associates.
- Effectively collaborated with other functional groups within the organization to ensure learning objectives and goals are clearly defined and addressed business needs.
- Measured the effectiveness of training programs and evaluated the impact on quality and customer experience.
- Met stated departmental performance objective and quality targets.
- Fostered an environment that promoted the highest level of service to all customers, departments and branches to ensure total customer satisfaction.
Experience
5-7 Years
Level
Consultant
Education
Bachelor Of Science In Business
Corporate Trainer/Service Supervisor Resume
Objective : Energetic, adaptive, and fast learner with a keen determination to work in an environment that caters to total customer satisfaction. Offer three years' experience in customer service. Strong communication skills with a keen eye for detail. Excellent knowledge of soliciting business from new and existing customers. Well-versed in managing conflicts and complaints in accordance to the company's policies and protocols.
Skills : Microsoft Office, Training & Development, Training & Development, Communications.
Description :
- Responsible for developing and conducting formal training courses in the areas of Sales and Service, Regulations and Compliance, Computer Training, Soft Skills, and Product Knowledge.
- Develop and deliver training classes resulting in an increased awareness of communication skills and an increase of customer service satisfaction and sales.
- Develop tests, exercises, and role plays for courses to ensure competency.
- Conduct Compliance and Regulatory training for annual Federal Audit throughout the corporation.
- Schedule all training classes for the Training and Development Department.
- Deliver training for all Sales and Customer Retention classes for Black Hills Federal Credit Union.
- Recruit and organize guest speakers for various corporate functions.
- Team Leader in operating system conversion training for Black Hills Credit Union.
Experience
0-2 Years
Level
Entry Level
Education
MA In Communication
Corporate Trainer (Sales) Resume
Headline : Experienced Sales and Training Team Manager. Sales and Training professional who leads by example in execution, effort, task accomplishment, and goal attainment. Formally trained and highly self-motivated training professional. Certified in adult learning and professional curriculum development and delivery. Strong background in HR disciplines of managing employees. Firmly believe in concurrent professional and personal growth and value for ongoing people development recommendations and feedback.
Skills : Certified Instructional Designer, Certified Adult Learning Theory And Facilitation, Certified Test Design And Delivery, Certified Learning Consultant.
Description :
- Consulted with business units to identify learning opportunities through needs and trends analysis.
- Developed and facilitated courses for multiple business units including: State and Federal Products, Commercial Products, Utilization Management, Sales, Marketing, Account Management, Blue Card, Claims Adjustment, Nurses, Member Services Training - Buffalo Headquarters.
- Developed a training website that delivers product training to segmented audience - Sales, Marketing & Brokers.
- Redesigned the Commercial Product Customer Service New Hire curriculum.
- Streamlined Customer Service New Hire training curriculum to maximize training impact; thereby reducing in-classroom time from 8 weeks to 5 weeks which proved a better information retention rate and better audit scores during probationary period.
- Implemented 30/60/90 day follow up for all instructor led training, Established quick hit training that is focused on opportunity trends that our quality team discovers.
- Designed the imbedded gateway test for BlueShield's new LMS.
- Redesigned and published SOPs and workflows for multiple processes and business units.
Experience
5-7 Years
Level
Executive
Education
Associate's
Corporate Trainer/Billing Manager Resume
Summary : Compassionate computer savvy educator talented in quickly mastering technology tools, proficient in the marriage of Web 2.0 and instructional technology tools, for creating challenging and innovative lesson activities that effectively match the learning objectives to that of the needs of the learner. Flexible and versatile -- Poised and competent with demonstrated abilities to thrive in deadline-driven environments.
Skills : Group Facilitation, Teaching, Research, Presentation Skills, Curriculum Development, Collaboration, Relationship Management, Communications, Report Preparation, Conflict Management, Consulting.
Description :
- Trained groups of up to 24 new hires at a time, focusing on sales techniques, service, customer loyalty development, and FCC regulations.
- Coached, tested, and monitored students in Midwest call centers on a daily basis.
- Provided active coaching and immediate feedback to students.
- Interviewed and screened candidates for sales/customer service positions in inbound call centers.
- Earned Presidential Award for driving sales/customer service levels for four consecutive years.
- Developed roll-out materials for selling Cingular service to land-line customers.
- Ensured top-level performance by call center teams throughout the Midwest.
Experience
7-10 Years
Level
Management
Education
Diploma
Corporate Trainer Resume
Objective : Responsible for Communicating with several managers and employees daily, simultaneously addressing multiple needs, and also Creating extensive coaching and development documentation on individual students outlining specific strengths and opportunities.
Skills : Microsoft Office, Microsoft Office, Customer Service, Call Center.
Description :
- Reviewed applications and performed initial interviews for prospective employees.
- Assembled and scheduled training crews to assist with new openings in South and Midwest Regions; also acted as an on-site trainer.
- Extensive travel is required in order to be accessible to new regional stores.
- Maintained strict budget goals - lowering traveling costs by effective organization and planning.
- Reduced travel costs by 8% in the first period Promoted from shift supervisor to corporate position within 6 months.
- Produced the lowest turnover ratio during tenure through creative and efficient training methods.
- Expanded knowledge of worksheets accounts ledgers and Microsoft Office Applications such as Word, Excel, and PowerPoint.
Experience
2-5 Years
Level
Executive
Education
Business Administration
