A Correspondence Clerk takes responsibility for preparing documents and letters and answers a variety of queries, including claims, credit, incorrect billings, and delinquent accounts. Primary responsibilities seen on the Correspondence Clerk Resume include the following – composing letters and other correspondence to customers; responding to questions about delinquent accounts, directing customers on how to solve problems; preparing damage claims and invoices, typing acknowledge letters, preparing periodic reports; maintaining files that detail correspondence activity; ensuring correct customer information, and attaching previous records to correspondence for context.
Successful resumes often mention the following skills – the ability to operate all kinds of office equipment including copiers and the fax machine; multitasking abilities, strong communication skills; and the highest degree of accuracy. Formal education is not a must for this role. However, possessing a high school diploma will be useful.
Summary : Correspondence Clerk professional offering over 12 years of diversified experience. Excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to focus on projects, develop strategies, and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity.
Skills : Clerical, Supervisory, Customer Service.
Description :
Documented important details of incoming mail from consumers in their accounts.
Reviewed and responded to requests from consumers.
Prepared detailed account summaries and payment histories.
Researched and resolved incoming disputes from consumers.
Processed incoming payments.
Reconciled bank accounts daily using excel spreadsheets.
Prepared client remittances.
Experience
10+ Years
Level
Senior
Education
Diploma In Accounting
Correspondence Clerk Resume
Objective : Reliable, goal-oriented individual. Strong verbal and written communication skills; highly motivated. Quick learner, and works well under pressure. Superior customer service skills with the ability to maintain composure during stressful situations.
Skills : Customer Service, Data Entry, MS Office.
Description :
Prepared documents, letters, and emails to answer a variety of queries, including requests for paperwork, delinquent accounts, incorrect billings, and poor service.
Typed acknowledgment letters after receiving correspondence.
Prepared and maintained daily reports.
Reviewed letters for accuracy and revise if necessary.
Ensured correct customer information has been included.
Explained rules and regulations in letters. Read, interpreted, and responded to incoming correspondence.
Delivered completed documents to mailroom for folding and shipment.
Experience
0-2 Years
Level
Entry Level
Education
Diploma In Accounting
Correspondence Clerk Resume
Objective : Correspondence Clerk with over six years of clerical, and over three of supervisory contract experience in a government agency while performing complex office duties that require research skills with the ability to resolve issues. Utilizing organizational skills in order to maintain high production standards. An effective communicator with strong interpersonal skills that exemplifies a high level of service.
Processed and sorted incoming correspondence mail and forward misrouted mail to other places.
Processed and opened unopened mail from P.O.
Processed and mailed out all misrouted mail to different locations.
Regionalized blue out of region mail and mail to National Departments in regional areas.
Processed and bundle up sorted western mail into packs intended for Correspondence reps.
Counted and bundled returned national work request invoices.
Addressed changes and name changes and corrections as requested on correspondence.
Experience
2-5 Years
Level
Junior
Education
Diploma In Administration
Correspondence Clerk Resume
Objective : Looking to continue to promote myself through career and educational opportunities within the information management field.
Skills : MS Office, Telephone Calls, Data Entry.
Description :
Received patients and obtained the information required for medical treatment from other facilities as well as current pertinent demographic information about the patient.
Consistently maintained a high level of accuracy in all areas.
Provided exceptional customer service with professionalism even in situations involving patient complaints.
Retrieved information from AHLTA (Armed Forces Health Longitudinal Technology Application).
Maintained mail tracking logs. Answered multi-line telephone, operated fax, and copy machines.
Distributed, designated media to other departments as appropriate.
Prepared and mailed packages, such as boxes of SPDs, as requested.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Correspondence Clerk Resume
Objective : Industrious Correspondence Clerk with a goal of providing a company with positive accomplishments and progressive growth through detailed precision and collaborated efforts.
Skills : Microsoft Office, Electronic Health Record, Abstracting Patient Records.
Description :
Managed centralized document processing and mail distribution center for mid-sized to large scale regional medical facilities.
Responsible for front desk operations including the reception of patients, vendors, guests; inbound routing of calls.
Verified patient insurance; eligibility of patient co-payments and performed various aspects of medical billing.
Implemented efficient processes and streamlined systems that resulted in a 20% decrease in processing time.
Handled inpatient and outpatient inventory.
Cross-trained and highly proficient in widely used EPIC Healthcare & Management Systems software.
Created and maintained strong customer relations by providing quick and accurate responses to customer inquiries; listening attentively to customer needs; resolved issues in a timely manner and provided personalized, friendly and polite service.
Experience
2-5 Years
Level
Junior
Education
Diploma In Administration
Correspondence Clerk Resume
Headline : Correspondence Clerk position which will allow me to both further utilize abilities and acquire new skills for the development of the organization.
Skills : Data Entry, Medical Records, Hippa.
Description :
Maintained the daily database operation and production of the mail for Tennessee and Nationally Duties entail entering all state and national mail.
Scanned all incoming mail and sending all correspondences to the Legislative Correspondents.
Processed the letters after the LC's have responded to the mail, proofing, and sending all mail offsite.
Analyzed correspondence addressed to the LC.
Made determinations for each letter received based on proper responding, the proper deadlines for a response as well as requirements of the protocol.
Managed files system and maintains updates for filing codes for assigning correspondence.
Identified and analyzed problems and processing of correspondence policy materials and issues.
Experience
5-7 Years
Level
Executive
Education
GED
Correspondence Clerk Resume
Objective : To work in a progressive company that will make use of leadership, analytical, and problem-solving skills, as well as extensive administrative and organizational skills, this will help to increase efficiency and productivity.
Skills : Hippa, Data entry, Customer Service.
Description :
Provided excellent internal and external customer service.
Answered and responded to or redirected in-coming phone calls.
Processed written requests for copies of patient records from sources such as patients, insurance companies, health and welfare companies, physician offices, attorneys, state and federal courts, and legal/regulatory agencies, based on regulatory requirements.
Operated fax, copier, scanner, and various computer software programs used in processing electronic and hard copy medical records such as Document Storage Systems Release of Information, Computer Patient Record System, VistA Imaging, VistA Capturing.
Handled and processed sensitive confidential personal information and protected health information.
Routed forms for medical providers' completion.
Processed and distributed incoming and outgoing mail.
Experience
0-2 Years
Level
Entry Level
Education
Bachelor's In Administration
Correspondence Clerk Resume
Summary : Friendly and enthusiastic correspondence Clerk with 2 years of specialization in clerical office clerk. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Skills : MS Office, Management, Data entry.
Description :
Composed and typed correspondence to customers as needed for the registration department.
Corresponded via e-mail with customers, review documents to determine what is needed, and write correspondence accordingly.
Assisted in other workflows and other departments.
Entered data from registration applications onto the AS/400 system.
Helped customers on the phone and in the office and represented the company in a professional and business manner.
Encompassed all phases of administrative support.
Printed and distributed daily, weekly, and monthly reports.
Experience
10+ Years
Level
Senior
Education
Diploma In Administration
Correspondence Clerk Resume
Headline : To obtain a responsible and challenging Correspondence Clerk position for long term employment where experience, training, and organizational skills can be effectively utilized towards accomplishing the company's mission.
Skills : Microsoft Office, Customer Service, Data entry.
Description :
Communicated with over 200 customers providing assistance with various case information.
Ensured that the money collected is properly recorded and secured.
Prepared and maintained records of fillings fee, fines, and other required payments.
Processed and received cases and assigned docket numbers.
Answered the telephone, and responded to questions regarding court documents.
Drafted and typed a variety of correspondence to clients.
Responsible for the security of impounded files ensuring that necessary documents are included in all case files before submitting them to court.
Experience
5-7 Years
Level
Executive
Education
Certification In Administration
Correspondence Clerk Resume
Summary : To obtain a challenging Correspondence Clerk position that will utilize skills and experience as a clerk that will enable me to use strong communication and organizational skills, and ability to work well with others.
Skills : Customer Service, Data entry, MS Office.
Description :
Composed letters in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services.
Gathered data to formulate reply and typing correspondence.
Typed acknowledgment letters to persons sending correspondence.
Ensured money collected is properly recorded and secured.
Completed form letters in response to requests or problems identified by correspondence.
Responsible for gathering records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
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