Courier Dispatcher Resume
Objective : As a Courier Dispatcher, utilized route management software to schedule, coordinate and dispatch specimen pickups, managed high volume email/phone traffic to coordinate resources (employees, vendors).
Skills : Organizational Skills, Communication Skills.
Description :
- Ensured best possible solutions for client.
- Achieved location productivity and expense targets while meeting customer expectations.
- Ensured a balance between customer response time, accuracy and cost/productivity targets.
- Followed standard procedures for field requests for service and dispatching calls.
- Provided potential resolutions for any specimen related issue.
- Utilized multiple databases to process requests and inquiries.
- Performed a variety of administrative/clerical duties as needed.
Experience
2-5 Years
Level
Executive
Education
Associate Degree in Logistics
Courier Dispatcher Resume
Headline : As a Courier Dispatcher, completed driver pre-check calls prior to stated report time to confirm understanding and availability, dispatched orders in real-time to the best contractor resource based on the customers specific parameters, including but not limited to: Picked up and delivered time constraints.
Skills : Time Management, Problem-Solving Skills.
Description :
- Tracked drivers proactively through the day using GPS and dispatch tools, and maintaining phone contact at specified intervals to ensure on time pickup and delivery.
- Logged notes inside order tickets to create a detailed narrative of any discussion with the driver or customer.
- Recorded ETA’s, delays, or reason for communication with the customer.
- Worked closely with the Customer Service Representative for your shift and division to ensure proactive communication with customers in regard to any and all delays or issues.
- Entered detailed information for arrival and departure times, bill of lading and freight counts and proof of delivery information in orders in real-time as they are completed.
- Communicated regularly with Branch Managers to understand any specific constraints or opportunities related to the IC fleets, including IC revenue targets or any issues presented by the contractors.
- Exhibited a commitment to Safety including use of ELD software to ensure FMCSR compliance.
Experience
5-7 Years
Level
Executive
Education
Associate Degree in Logistics
Courier Dispatcher Resume
Headline : As a Courier Dispatcher, responsible for greeting customers on call and answered appropriately, responsible for scheduling all incoming and outgoing courier to ensure customer satisfaction.
Skills : Strong analytical skills, Technical Skills.
Description :
- Monitored and tracked shipments to ensure timely delivery.
- Established and maintained relationships with carriers and other logistics partners.
- Coordinated with carriers, customers, and other departments to ensure smooth delivery of goods.
- Completed understanding of on-demand and small vehicle services and the parameters of various service types.
- Understood the various details and expectations of each unique customer’s SOP.
- Developed a strong geographic understanding of operating markets, as well as the mix of business in each location and the individual driver fleets.
- Constantly verified the status of the capacity in your driver fleets to understand your coverage options prior to orders coming into the system, not reacting to orders as they are placed.
Experience
5-7 Years
Level
Executive
Education
Associate Degree in Logistics
Courier Dispatcher Resume
Objective : As a Courier Dispatcher, responsible for maintaining records and tracking contained availability for every TMS, responsible for coordinating with drivers, and providing an update on driver activity. Communicated with couriers throughout their shifts, providing instructions, updates, and support as needed.
Skills : Proficiency in using dispatch software and GPS tracking systems, Customer Service Skills, Attention to Detail.
Description :
- Responsible for monitoring destination of courier and assigned appropriate vehicles.
- Responsible for managing and distributing keys, beepers and record sheets to couriers.
- Responsible for communicating with customers and couriers to investigate missing requirements.
- Responsible for maintaining record of customer requests and associated inventory.
- Responsible for managing various inbound and outbound calls and ensuring efficient entry into the system.
- Responsible for coordinating with dispatch departments and ensuring completion of pick-ups.
- Responsible for ensuring specimens pick up from clients and transported the same to the laboratory.
Experience
2-5 Years
Level
Executive
Education
Associate Degree in Logistics
Courier Dispatcher Resume
Objective : As a Courier Dispatcher, ensured adequate phlebotomy supplies are maintained at all timee. Responsible for performing research on unfinished loads on an everyday basis.
Skills : Dispatch software proficiency, Route planning and optimization.
Description :
- Ensured all employees adhere to all Corporate Policies and Procedures and Operating procedures.
- Ensured timely reporting of incidents and accidents (Needlestick Protocol) and proper documentation associated with each is filed in a timely manner.
- Ensured all client complaints received are brought to the attention of the appropriate Customer Service Representative, Q.A. Supervisor and Regional Supervisor.
- Expert in medical Front Office or administrative experience or training in a hospital, laboratory, or doctor’s office.
- Provided transportation support for courier services.
- Interpreted maps efficiently and accurately.
- Resolved issues through appropriate strategies.
Experience
2-5 Years
Level
Executive
Education
Associate Degree in Logistics
Courier Dispatcher Resume
Objective : As a Courier Dispatcher, recommended staffing levels to Regional Supervisor based on volume and anticipated new clients and/or loss of, ensured all assignments have proper coverage.
Skills : Time management, Communication and coordination.
Description :
- Assigned and ensured phlebotomists, diagnostic imaging personnel, and couriers tasks within established routes.
- Ensured all hours and assignments are distributed fairly while ensuring efficient turn-around time.
- Ensured all facilities and assignments arrive to headquarters by checking Largen and other reports.
- Ensured all Stats, timed draws, Image and daily scheduled assignments including specimen pick-ups are completed in a timely manner.
- Ensured all reported absences are documented and submitted to Regional Supervisor in a timely manner.
- Ensured all UTO, Redraws, are reassigned, monitored and tracked per protocol on a daily basis.
- Communicated all violations, follow-up, concerns, to Regional Supervisor.
Experience
2-5 Years
Level
Executive
Education
Associate Degree in Logistics
Courier Dispatcher Resume
Objective : As a Courier Dispatcher, monitored driver progress and provide support as needed, communicated with customers to update on delivery status and address any issues.
Skills : Problem-solving and troubleshooting, Customer service.
Description :
- Conducted data entry tasks to update transportation logs and records.
- Analyzed transportation data to optimize routes and improve efficiency.
- Analyzed information and make informed decisions.
- Serviced at all client facilities within NJ, NY, Eastern PA and DE geographic area.
- Directed the activities of phlebotomists and couriers assigned to those facilities.
- Ensured that all draws are completed on schedule and in accordance with company standards.
- Interfaced with Regional Supervisor/QA Supervisor and Customer Service to ensure complete satisfaction as required.
Experience
2-5 Years
Level
Executive
Education
Associate Degree in Logistics
Courier Dispatcher Resume
Objective : As a Courier Dispatcher, documented QA service issues, capacity issues and multi-courier commissions, called IC business partners when jobs are approaching OB and POD deadline.
Skills : Data entry and record keeping, Attention to detail.
Description :
- Determined response needed to deal with emergencies, accidents, and breakdowns effectively and appropriately.
- Recorded and maintained files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
- Communicated Chain of Custody standards.
- Consulted with managerial personnel to meet operational goals.
- Received, inspected, and stocked shipments from carriers.
- Unpacked and checked shipments received against inbound alerts.
- Filled customer orders quickly, promptly, accurately.
Experience
2-5 Years
Level
Executive
Education
Associate Degree in Logistics
Courier Dispatcher Resume
Objective : As a Courier Dispatcher, followed Standard Operating Procedures from clients, handled outbound shipments to be shipped by local courier or overnight carriers.
Skills : Team collaboration, Knowledge of logistics and transportation.
Description :
- Entered data into computer system, handled inventory and cycle counts as needed.
- Fostered teamwork and motivate/coach others, skilled with time zones and military time.
- Used ladders, step stools and can stand for long periods.
- Utilized dispatching software to efficiently assign drivers to routes.
- Coordinated with drivers to ensure timely deliveries and pickups.
- Allocated delivery routes to couriers based on factors like delivery addresses, traffic conditions, and courier availability.
- Planned and adjusted routes to ensure efficient and timely deliveries, minimizing delays and fuel costs.
Experience
2-5 Years
Level
Executive
Education
Associate Degree in Logistics
Courier Dispatcher Resume
Objective : As a Courier Dispatcher, expert in logistics dispatching, and customer service, worked in a medical courier environment is preferred.
Skills : Planning, Medical Skills.
Description :
- Skilled with route management software is a plus.
- Processed service requests within the Expediting shipment management system, generate quote, and verify shipping documentation where applicable.
- Dispatched jobs according to customer requests, specifications or needs.
- Worked with all American Expediting offices and local service providers to ensure the process transfer is handled efficiently thus meeting desired results of initial service request.
- Managed activities throughout the order fulfillment and transportation cycle to make sure established deadlines are met.
- Reported wait time to customer in real time.
- Retrieved real time pictures of multi-shipment orders/ dry ice replenishment/ shipments left at residences.
Experience
2-5 Years
Level
Executive
Education
Associate Degree in Logistics
