CRM Executive Resume Samples

Description :

1. Delivered internal and external reporting dashboards.
2. Identified process loopholes and suggest improvements.
3. Clearly interpreted the management needs and deliver as per expectations.
4. Researched, identified and resolved teammates' complaints while using applicable procedures.
5. Followed up with customers on receivables, where necessary on via outbound calls or e-mails, whichever is applicable.
6. Recognized, documented, and alerted the management team of trends in Calls, Emails, and Chats.
7. Handled escalation calls or chats that require supervisor intervention.

Experience

2-5 Years

Level

Executive

Education

MBA in Marketing

Description :

1. Managed end-to-end campaigns and established CRM programs: Planning, gathering requirements from all stakeholders, briefing production teams, preparing audiences, collating and communicating feedback and project updates.
2. Measured campaign results, drove insights and recommendations, and.
3. Ensured all projects are delivered promptly within the approved budget.
4. Automated campaigns and reports and simplify processes.
5. Worked closely with the Customer-facing Facing Teams for all joint retention campaigns.
6. Supported the Senior CRM Manager with planning and forecasting across strategy and budget development
7. Managed key product replenishment program: Samplingtouch programs(DMSMS)Result review.

Experience

2-5 Years

Level

Executive

Education

BSc in Marketing

Description :

1. Worked closely with internal teams including Sales, Construction, Legal, and Finance to ensure a smooth possession process.
2. Coordinated with third-party vendors for services related to the possession process.
3. Strive to deliver a superior customer experience by ensuring a hassle-free and pleasant possession experience.
4. Gathered and acted on client feedback to continuously improve the possession process.
5. Prepared and presented regular reports on possession status, customer feedback, and any issues encountered.
6. Tracked key metrics related to the possession process and identified areas for improvement.
7. Sent payment calculations to customers and explained the same to them.

Experience

5-7 Years

Level

Executive

Education

Dip in Customer Service

Description :

1. Coordinated and managed the possession process for residential projects.
2. Ensured timely and accurate handover of properties to clients.
3. Conducted pre-possession inspections and ensure all aspects of the property are in order.
4. Served as the primary point of contact for clients during the possession phase.
5. Addressed and resolved any client concerns or queries promptly.
6. Maintained regular communication with clients to keep them informed about the possession timeline and requirements.
7. Prepared and verified all necessary documentation required for possession.

Experience

0-2 Years

Level

Junior

Education

BA in Communication

Description :

1. Proactively identified new innovations that will help to improve our ability to meet our overall business objectives.
2. Followed-up with customers for timely collections.
3. Calculated interest amounts and sending interest letters to customers.
4. Collected final payments from customers with interest and other charges for possession.
5. Provided effective solutions to customers and addressing daily queries.
6. Assisted with the registration process.
7. Proofreaded agreements for accuracy.

Experience

0-2 Years

Level

Junior

Education

Cert in CRM

Description :

1. Expanded the relationships with existing customers by continuously proposing solutions that meet their objectives.
2. Ensured correct services are delivered to customers in a timely manner.
3. Served as the link of communication between customers and internal on ground team.
4. Supported senior manager to execute road map for improving customer experience and retention.
5. Maximised revenue per customerdata record by re-engaging a dormantinactive audience under the guidance of senior management.
6. Made sure the customer database is correctly segmented for targeted marketing activities.
7. Executed CRM strategies designed by CRM leads and managers to attract and retain customers while expanding the brands reach and boosting consumer loyalty.

Experience

7-10 Years

Level

Management

Education

BSc in IT

Description :

1. Collaborated with the sales and marketing teams to develop and implement effective CRM strategies.
2. Followed up with clients post-sale to ensure satisfaction and foster long-term relationships.
3. Conducted market research to identify potential clients and new business opportunities.
4. Organized and participated in client events, property viewings, and open houses.
5. Ensured thorough knowledge of the services value offering and the ability to align our services with the customer requirement and need (Training will be provided).
6. Acted as the first point of contact for all inboundoutbound inquiries, ensuring customer satisfaction.
7. Maintained customer profiles, creating and updating bookings.

Experience

2-5 Years

Level

Junior

Education

MSc in Marketing

Description :

1. Utilized CRM data to develop personalized customer communication strategies that enhance customer satisfaction.
2. Implemented and optimized customer relationship management strategies and tools.
3. Executed maintained of all documents after booking till possessionregistration.
4. Managed interactions with cross-channel partners related to CRM, Sales.
5. Provided necessary documentation, Compliance, reports to the management and leadership team.
6. Managed and maintained the Customer Relationship Management (CRM) system, ensuring all client information is accurate and up-to-date.
7. Communicated with clients to understand their needs and provide appropriate solutions.
8. Collaborated with the marketing team to design and execute email campaigns that achieved a 30% open rate.

Experience

10+ Years

Level

Senior

Education

AA in Business

Description :

1. Analysed data according to customers' balance dues and prepared reports for sending reminders final reminders Project updates to customers at regular intervals Uploading customer details in ERP as well as maintaining formats. 
2. Prepared MIS reports for Customers (New bookings Registration Transfers) Set up and maintain files, records, and databases such as Customer information, cell phone, and e-mail ID lists Coordinated with Sales as well as Accounts department.
3. Interacted with the customers and resolved their problems for various issues related to the flat.
4. Provided a strong customer service experience on the phone and in person.
5. Coordinated with the sales and the accounts team to ensure the sales process is closed successfully.
6. Prompted attendance action to all complaints raised by clients, planned and provided documents for the registration process.
7. Handled complete procedure for handing over of flat to the customer for interior work.
8. Analyzed customer feedback and behavior data to identify trends, leading to a 15% improvement in customer satisfaction scores.

Experience

0-2 Years

Level

Junior

Education

BA in Psychology

Description :

1. Handled complete customer data and Sales details in portal.
2. Understood the Different Bank loan procedures and helping customers with required documents for loan process.
3. Ensured timely collection of revenue from customers Monthly EMIs Communicate promptly site update or any other information to customers related to the project. 
4. Collected of outstanding balances by Collection of payment dues, against demands generated with construction progress.
5. Coordinated with customers, Monitoring and informing the progress of the projects time to time.
6. Completed knowledge on the customers concerns regarding there flats and resolve them with co-ordination with other teams.
7. Maintained MIS and closely work for Preparation of Final work Report.

Experience

2-5 Years

Level

Executive

Education

BBA in Business