A Cruise Consultant provides information about the new itineraries, new ships, and new products and sells future cruises to onboard guests. Key responsibilities depicted on the Cruise Consultant Resume are – understanding the guest’s needs and proposing the appropriate offer, selling future cruise and promoting specific itineraries during the cruise, acting as the first point of contact and promoting the company loyalty programs, liaising with all heads of department to solve emerging or unexpected problems.
The nature of work demands the following skills from job applicants – proven experience in the hospitality sector mainly as a receptionist on a multinational cruise ship or tourist complex, cruise industry experience, strong interpersonal skills, sales orientation, knowledge of relevant software, and fluency in many international languages. A degree in travel and tourism along with a valid passport and visa is essential.
Objective : Dedicated Cruise Consultant with 5 years of experience in delivering exceptional customer service and personalized travel solutions. Proven track record in driving sales and enhancing client satisfaction in the cruise industry.
Generated over $850,000 in personal cruise sales through effective client engagement.
Utilized a customer-facing website to streamline sales processes and enhance client interactions.
Secured over 200 sales through client referrals, showcasing strong relationship-building skills.
Conducted thorough needs assessments to provide tailored cruise recommendations for clients.
Maintained in-depth knowledge of 13 major cruise lines to ensure optimal client matches.
Completed advanced training programs for 7 cruise lines, enhancing product knowledge.
Developed and implemented sales strategies that significantly boosted revenue.
Experience
2-5 Years
Level
Junior
Education
Certificate
Cruise Consultant Resume
Objective : Dynamic Cruise Consultant with 2 years of experience in customer service and sales. Proven track record in enhancing client experiences and driving sales through personalized travel solutions and exceptional service.
Developed strong customer relationships by providing tailored cruise options and exceptional service.
Handled incoming inquiries, fostering rapport and recommending cruise packages that enhanced customer satisfaction.
Promoted cruise products through effective marketing strategies, resulting in a 30% increase in new clientele.
Achieved monthly sales targets consistently, contributing to overall revenue growth.
Identified customer needs through proactive questioning, leading to successful upselling of packages and upgrades.
Communicated promotions and product knowledge effectively, maximizing sales opportunities.
Collaborated with team members to share best practices and improve overall sales performance.
Experience
0-2 Years
Level
Entry Level
Education
B.S. in H.M.
Cruise Consultant Resume
Headline : Dedicated Cruise Consultant with 7 years of experience in delivering exceptional customer service, facilitating bookings, and enhancing guest experiences on board. Proven ability to drive sales and coordinate seamless travel arrangements.
Skills : Customer Relationship Management, Sales Reporting, Cruise Itinerary Planning, Travel Industry Knowledge, Customer Service Excellence
Description :
Delivered exceptional customer service to travel agents and guests, enhancing overall satisfaction.
Participated in northbound cruises, gaining firsthand experience of itineraries and destinations.
Facilitated smooth transitions for guests on land tours, ensuring seamless travel experiences.
Managed information desk operations, providing accurate and timely assistance to guests.
Designed and distributed promotional materials for cruise seminars, boosting attendance.
Conducted engaging seminars using PowerPoint, effectively communicating cruise offerings.
Collaborated with ship crew to provide essential information to guests, enhancing their journey.
Experience
5-7 Years
Level
Executive
Education
B.S. in H.M.
Cruise Consultant Resume
Headline : Dedicated Cruise Consultant with over 7 years of experience in travel sales and customer service. Proven track record in exceeding sales targets and delivering exceptional client experiences in the cruise industry.
Sold diverse cruise packages, including ocean and river cruises, to clients across 60+ countries.
Developed strong client relationships, resulting in a loyal customer base and repeat business.
Consistently achieved over 95% on customer satisfaction surveys, reflecting exceptional service.
Coordinated group cruise bookings, managing logistics for multiple cabins and clients.
Surpassed sales targets by 18%, leveraging follow-ups and referrals to drive growth.
Handled inbound inquiries professionally, providing detailed information on cruise options.
Educated clients on cruise itineraries, pricing, and travel requirements to enhance their experience.
Experience
5-7 Years
Level
Executive
Education
B.S. in H.M.
Cruise Consultant Resume
Objective : Dedicated Cruise Consultant with 2 years of experience in providing exceptional customer service and tailored travel solutions. Proven track record in booking cruises and enhancing client satisfaction through personalized service.
Initiated calls to potential clients, identifying travel needs and presenting tailored cruise options.
Booked cruises, including airfare and accommodations, ensuring a seamless travel experience.
Provided expert advice on cruise lines, destinations, and shore excursions to enhance customer satisfaction.
Managed customer inquiries and reservations using advanced booking systems and CRM tools.
Collected payments and processed transactions efficiently while recommending additional travel products.
Worked remotely for 2 years, maintaining high productivity and customer engagement.
Conducted market research to identify new opportunities and enhance service offerings.
Experience
0-2 Years
Level
Entry Level
Education
B.S. in H.M.
Cruise Consultant Resume
Headline : Dynamic Cruise Consultant with 7 years of experience in booking and promoting cruise vacations. Proven track record in customer service, upselling, and achieving sales targets while ensuring exceptional travel experiences.
Facilitated cruise bookings for clients, ensuring tailored experiences based on preferences.
Upsold premium cabin upgrades, enhancing customer satisfaction and revenue.
Negotiated with cruise lines to secure competitive rates for clients.
Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
Recommended and sold diverse cruise packages, increasing overall sales volume.
Trained new staff on booking procedures and customer service excellence.
Developed strong relationships with clients, leading to repeat business and referrals.
Experience
5-7 Years
Level
Executive
Education
B.S. in H.M.
Cruise Consultant Resume
Headline : Dedicated Cruise Consultant with 7 years of experience in delivering exceptional customer service and personalized travel solutions. Proven track record in sales, relationship management, and enhancing client experiences in the cruise industry.
Sold luxury cruises averaging $10,000 per person, enhancing client satisfaction.
Conducted outbound sales calls, effectively converting leads into bookings.
Consistently met and exceeded monthly sales quotas set by management.
Advised clients on cruise options, ensuring tailored vacation experiences.
Resolved customer inquiries and issues, maintaining strong relationships with travel agents.
Utilized company leads to assist clients in selecting ideal cruise packages.
Provided expert knowledge on cruise itineraries and destinations to clients.
Experience
5-7 Years
Level
Executive
Education
B.S. in H.M.
Cruise Consultant Resume
Headline : Dynamic Cruise Consultant with 7 years of experience in travel sales and customer service. Expert in crafting personalized cruise experiences, managing bookings, and exceeding client expectations to drive repeat business.
Managed inbound calls from travel partners and upscale guests, providing tailored cruise information.
Coordinated reservations for cruises, airfare, and land excursions, ensuring seamless travel experiences.
Assisted clients with reservation modifications, accommodating special requests and preferences.
Collaborated with management on special projects to enhance service delivery and operational efficiency.
Advised clients on cruise options and related products, driving sales in a high-volume call center.
Designed and organized comprehensive cruise vacation packages, including hotel and rental car bookings.
Utilized CRM tools to track client interactions and follow up on leads, enhancing customer engagement.
Experience
5-7 Years
Level
Executive
Education
BA-HM
Cruise Consultant Resume
Headline : Dynamic Cruise Consultant with 7 years of experience in delivering exceptional customer service, building lasting relationships, and exceeding sales targets. Expert in cruise planning and personalized travel solutions.
Managed inbound and outbound calls to assist clients with cruise bookings and inquiries.
Conducted cold calls to promote cruise packages and resolve customer issues effectively.
Collaborated with major cruise lines to provide tailored travel solutions for clients.
Developed a robust client portfolio, contributing to a significant increase in sales revenue.
Guided clients on procedures for missed departures, ensuring a smooth travel experience.
Participated in ongoing training and seminars to enhance sales techniques and product knowledge.
Educated clients on travel insurance options and relevant regulations to ensure compliance.
Experience
5-7 Years
Level
Executive
Education
B.S. in H.M.
Cruise Consultant Resume
Headline : Dedicated Cruise Consultant with 7 years of experience in travel planning, sales, and customer service. Expert in cruise itineraries, pricing strategies, and enhancing client experiences to drive sales and satisfaction.
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