The main duty of a Customer Account Coordinator is to coordinate both new and existing customer accounts and provide client satisfaction by optimizing revenue and encouraging account growth. A well-written Customer Account Coordinator Resume mentions the following core duties and tasks – speaking with clients regularly, providing customers product updates, taking responsibility for list building, media tracking, coordinating mailings, scheduling promotions, and conducting pitch calls; preparing and retrieving sales-related documents, designing and renewing sales proposals, updating internal databases with account information, conducting research on potential clients, and performing market and competitive research.
Some of the core skills needed to ensure success in this field include – solid understanding of marketing and advertising campaigns, strong communication skills with a problem-solving attitude, hands-on experience with CRM software, and proven work experience. Applicants are expected to be competitive, ambitious, and optimistic. Those interested in this job should obtain a degree in marketing, public relations, or business.
Objective : Promoting to CAC Customer Account Coordinator position as a result of providing exceptional customer service, Working with a team of sales professionals providing all aspects of customer service including order entry, EDI order processing, reporting, procurement, and customer follow up.
Skills : Word, PowerPoint, Excel, And Access, Adobe Design Suite: Illustrator, Photoshop, InDesign, And Acrobat.
Description :
Responsible for processing quotes, customer orders, inquiries, expedited deliveries and on time delivery.
Managed customer forecast and open order reports.
Reviewed and maintained profitable contribution margin - Organized and negotiated production shipments.
Assisted with Engineering scheduling of orders and shipments - Tracked direct material cost and work with organization to lower cost, increase CM% - Review and maintain customer pricing, responsible for implementing price increases if needed.
Maintained customer satisfaction by building strong trusting relationships with my customer.
Promoted and maintained positive customer relations.
Determined and negotiated true customer need, expedite fees and committed delivery dates.
Experience
2-5 Years
Level
Junior
Education
BS In Accounting/Business
Customer Account Coordinator Resume
Objective : Responding promptly to phone calls, e-mails, and website requests Delivered technical advice and product accessory recommendations for the domestic and international customer and distributor inquire Performed all customer service duties.
Skills : E21, Microsoft Office, QuickBooks, Excel.
Description :
Supported the Sales & Marketing Representative in achieving the sales goals and meeting key objectives of the sales territory and Mechatronics.
Entered sales orders, work orders, quotations, and purchase requisitions into E21.
Performed Contract Review by reviewing customer purchase orders to ensure all customer requirements are met.
Operated various office machines, computers and appropriate software.
Input customer account information into the CRM.
Possessed knowledge of AS9100 documentation requirements and implementation.
Built and maintained relationships with customers and vendors.
Experience
2-5 Years
Level
Junior
Education
GED
Customer Account Coordinator Resume
Objective : As a Customer Account Coordinator, responsible for Administering the life cycle of sales order/RMA and database management from order bookings through fulfillment/return of hardware and software shipments in Oracle.
Skills : MS office, Creative Skils.
Description :
Coordinated with Account Business Managers and Account Teams for complete order fulfillment incorporating chain data into forecasting and order management.
Coordinated with sales planners regarding future commitments.
Monitored customer direct container programs.
Scheduled carrier shipments.
Researched and scheduled exception reports.
Established allocation quantities.
Created and maintained customer master list and price sheets (data based and manual back ups) Special note of interest: AT&T/NCR accounts worth in excess of $10 million in profit generation.
Experience
2-5 Years
Level
Junior
Education
MS
Customer Account Coordinator Resume
Headline : Providing inventory availability to customers and accurately reserve available stock items for efficient fulfillment of customer orders, Entering customer orders in the company order management system, ensuring the accuracy of price and item details in compliance with customers purchase order.
Maintained relevant sales files and records as needed.
Researched, reconciled, and communicated price, lead time, and delivery discrepancies.
Interfaced with all levels of personnel throughout the company.
Coordinated outbound logistics for up to 8 bagged & 10 bulk trucks daily.
Proactively communicated delays and/or disruptions in shipments to stakeholders.
Identified all options available to ensure timely deliveries.
Experience
5-7 Years
Level
Junior
Education
BS
Customer Account Coordinator Resume
Headline : Consistently adhering to company policies and procedures in performing job responsibilities, Developing and maintaining positive working relationships with external customers and field sales representatives.
Skills : CRM Suite, SAP, JDE, MAS 90.
Description :
Processed customer sales orders using the ERP system (Sage MAS90).
Processed purchase orders to vendors using the ERP system (Sage MAS90).
Followed up on deliveries of product and inventory release schedules with both customers and vendors.
Managed customer inventory to ensure customer's current and future needs are met.
Provided quotes to customers for repeat business.
Oversaw any quality issues, mis-shipments, and returns for customers.
Maintained customer relations as well as vendor relations.
Experience
5-7 Years
Level
Executive
Education
Bachelor In Arts
Customer Account Coordinator Resume
Headline : Seeking a Customer Account Coordinator position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : MS Office, Customer Service, Coordinating Skills.
Description :
Managed and provided support services to healthcare end-user accounts which were customers of Siemens Healthcare products.
Offered prompt, immediate responses to inquiries and requests from both internal and external customers and contacts.
Supported customers across the country with direct assistance in solving technical issues.
Provided updates directly to large healthcare customers in a timely manner.
Handled customer care service issues that large healthcare facilities were experiencing.
Used SAP, Microsoft Word, Excel, and Outlook on a daily basis to organize work.
Coordinated services to customers within FDA standards and guidelines.
Experience
5-7 Years
Level
Executive
Education
Associate In General Studies
Customer Account Coordinator Resume
Headline : Highly qualified Customer Account Coordinator with experience in the industry. Enjoy creative problem solving and getting exposure to multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Microsoft Office, Adobe Creative Suite, Quickbooks Pro, Constant Contact, YMLP Mail Marketing Software, Mail Chimp.
Description :
Handled heavy phone traffic.
Managed customer accounts.
Maintained account status for active clients.
Cashflow management Create and maintain daily agenda.
Updated call frequencies and call times.
Audited inactive accounts.
Processed customer invoices and purchase orders.
Experience
5-7 Years
Level
Executive
Education
GED
Customer Account Coordinator Resume
Summary : As a Customer Account Coordinator, responsible for Interacting and communicating effectively with other departments internally, such as Traffic, Parts, Service, Warranty, Credit, and Demand Planning to address and resolve customer inquiries and issues in a timely, professional manner.
Managed a profile of 4,000 customers and 7,000 subscriptions.
Handled all new and renewal FMS subscriptions for the customers.
Worked with external customers, financial analysts, sales teams, and project managers to resolve issues related to customer orders and billing.
Provided marketing, sales, and service support to internal and external customers.
Communicated with customers, contract requests, and billing questions.
Assisted customers in offering certain needs that will help grow or support business Create and maintain special tracking and customer reports.
Negotiated pricing/fees, for the product.
Experience
7-10 Years
Level
Management
Education
BS In Liberal Studies
Customer Account Coordinator Resume
Summary : Maintaining up-to-date knowledge of available products, services, and country-specific requirements through company training sessions and effective use of available resources.
Skills : Training Skills, Accounting Skills.
Description :
Led and co-led several company lean initiatives and process changes.
Serviced complaints from customers, monitored review sites.
Responsible for creating a database using spreadsheets to reconcile site correspondence.
Acted as an intermediary contact between field service and upper-level management.
Investigated problem issues and root causes of technical issues within the healthcare field.
Managed several ongoing projects simultaneously for executives.
Trained new and current employees on company procedures and policies.
Experience
7-10 Years
Level
Management
Education
BS In Liberal Studies
Customer Account Coordinator Resume
Headline : Acting as the primary point of contact with the Customer for tactical level questions, Representing customer needs internally within Funko, driving resolution to open issues and questions.
Skills : Billing Skills, Customer Service, Communication Skills.
Description :
Monitored and assigned emails for 2 different email boxes and assigning time-sensitive tasks.
Notified customers of possible additional charges associated with their delivery/pickup detention on a schedule.
Notified within 30 minutes prior to going into detention, in addition, also responsible for processing and billing these charges.
Identified and addressed disputed items, submitting requested adjustments to correct Working to ensure customer requirements are current in AS400, maintaining current customer contacts as well as billing notes and collector maintenance.
Communicated with other departments working together to maintain a good customer relationship.
Worked closely with Cargill's Independent Dealers via phone, email, and fax to process incoming orders accurately.
Resolved escalated and difficult issues regarding customer complaints with hands-on problem-solving skills and research.
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