The Customer Accounts Manager is hired to handle multiple client accounts, the job description includes fostering a relationship between the company and its customers and handle multiple accounts at the same time. While the duties change based on the scope and objective of the company, the following are certain core tasks listed on the Customer Accounts Manager Resume – fostering healthy relationships with company’s clients; reviewing and updating client database, analyzing sales data, increasing the company’s sales profits; preparing and distributing information to clients; responding to customer’s queries or communication; providing good quality control and managing inventory.
To work at this level, the following characteristics are required – the ability to communicate effectively; being detail-oriented; knowledge of multitasking; extensive knowledge of the company’s products and services; being professional and knowledge of maintaining customer relationships. School education is mandatory. Experience in relevant areas such as sales or marketing will be useful.
Summary : Responsible accounting and business analyst professional with excellent communication skills demonstrated by 20 years of Managerial experience. Change agent with an emphasis on process improvement and creating efficiencies with a focus on system enhancements, testing and conversions.
Skills : Excel And Outlook, Account Management.
Description :
Check printing and banking enterprise platform software solutions with annual sales in excess of 500M and average monthly receivables of 25M.
Customers ranged from small credit unions to fortune 500 banking companies.
Collaborated directly with the executive management team to convey customer issues and software problems that resulted in increased past due receivables and decreased cash flow.
Recruited, coached and trained collections and customer service staff and managed a portfolio of 25M in a high work performance environment while establishing and maintaining a high level of customer service.
Did financial analysis of the aging trends, cash forecasting, budgeting and DSO for 5 business units.
Served as customer counselor, reselling benefits and ensuring quality control on all account relationships.
Experience
7-10 Years
Level
Management
Education
Accounting
Sr. Customer Accounts Manager Resume
Headline : Over 14 years of customer service experience with the ability to build productive relationships, and resolve complex issues. 4 years of experience in debt collections, including resolution of discrepancies.
Skills : Perfect Communication, Experience Dealing With Computer Technology.
Description :
Manages the Customer Accounts department, which is responsible for the renewal payment process.
Monitor and recommend payment frequency changes to the General Manager.
Immediate contact of all customers who have not renewed their lease agreements.
Act as a customer counselor who resells the benefits of timely lease agreement renewal payments.
Document all customer payment agreements and update customer information in the store computer system.
Monitor the accuracy of customer classifications according to customer payment history and habits.
Payment frequency changes to the General Manager based on customer payment history.
Maintain updated accurate customer information Clean and certify merchandise in the Certification Zone for all items personally returned.
Experience
5-7 Years
Level
Executive
Education
Accounting
Jr. Customer Accounts Manager Resume
Summary : An enthusiastic, goal-oriented, and cooperative individual seeking an opportunity to work in an environment that utilizes the skills and abilities that are demonstrated to be necessary for the duties performed.
Skills : Customer Service, Management, Supervisor, Computer, Detail Oriented, Dependable, Fast Learner, Leadership, Recruiting, Sales, Training, Team Player.
Description :
Oversaw the submission of staff data to external web portals, e-billings, and EDI referrals.
Interviewed prospective job candidates.
Conducted monthly team and individual meetings to ensure staff was in line with department goals.
Implemented various process improvements to make the team more efficient.
Used various credit reporting tools to establish a credit limit.
Reduced 90+ day Accounts Receivable by 25% in Quarter 2.
Reduced credit balances by 20% in Quarter 2.
Exceeded recovery plan by 130% to goal through outbound calls and visits to client's homes and place of business when in default.
Experience
7-10 Years
Level
Management
Education
Business Administration
Customer Accounts Manager III Resume
Objective : Manage the activities of the customer service and utility billing areas in the Customer Accounts Division of Finance Department. Establishing and maintaining meter reading and billing schedules.
Skills : Microsoft Office, Microsoft Word.
Description :
Contacted customers with past-due balances.
Established repayment schedules.
Answered customer questions about problems with their accounts.
Advised customers of necessary actions and strategies for debt repayment.
Persuaded customers to pay outstanding debts.
Located and monitored overdue accounts using computers.
Recorded and updated information about the financial status of customers and collection efforts.
Negotiated credit extensions.
Maintained knowledge of state and federal laws relating to billing and collection procedures.
Experience
2-5 Years
Level
Junior
Education
Human Services
Customer Accounts Manager II Resume
Objective : To obtain long-term employment with a company that will challenge and allow room for advancement. Responsible for account management responsibilities to ensure the successful relationship of current Manage Care Organization customers.
Skills : Microsoft Office, Microsoft Outlook.
Description :
Supervise, develop and schedule the activities of Account Advisers.
Monitor and recommend payment frequency changes to General Manager.
Act as a customer counselor who resells the benefits of timely lease agreement renewal payments.
Document all customer promises and update customer's information in the store computer system.
Monitor the accuracy of customer classifications according to customer payment history and habits.
Maintain updated and accurate customer information.
Complete and maintain weekly truck maintenance sheets and route sheets daily.
Experience
2-5 Years
Level
Junior
Education
Liberal Arts
Customer Accounts Manager I Resume
Objective : To obtain long-term employment with a company that will challenge and allow room for advancement. Customers Accounts Manager you will lead the Accounts Payable staff in the timely processing of vendor invoices and manage all activities in the Accounts Payable department.
Skills : Bilingual English, Bilingual Spanish.
Description :
Create and maintain a guardian internal website and knowledge base for training new hires and onboarding them more quickly.
Coordinate with the plant managers, production engineers, and technicians to troubleshoot and improve quality issues.
Developing and implementing online acquisition generation marketing activities -collaborating with marketing partners to identify opportunities to integrate marketing efforts.
To improve customer experience -overseeing accurate processing and checking of orders -efficient and prompt response to customer queries and satisfactory resolution of customer issues.
Create productivity tools and redesign plant spreadsheets for maximum user-friendliness and effectiveness, including automated customer service success.
Tracked all customer service issues and improved accountability and follow-up action.
Maintained all company accounts in each state, processed all orders, invoices, organized and tracked all sales representatives orders.
Experience
2-5 Years
Level
Junior
Education
Liberal Arts
Customer Accounts Manager/Supervisor Resume
Summary : Seeking a management position with an organization where can utilize skills and experience to improve operations, increase profitability, and enhance growth. Establishing and maintaining meter reading and billing schedules for utility and refuse services to ensure accurate customer invoices.
Maintain customer accounts and ensure payments are made on time.
Visit and counsel customers if no payment was received.
Repossession of rent a wheels property if an account was delinquent.
Sell merchandise and create new customer accounts.
Explain the terms and conditions of opening a new contract to customers.
Installing and removing merchandise on customer vehicles.
Advertising products to new customers.
Exceeded the company goals for new customers and on-time payments.
Exceeded in customer service.
Experience
7-10 Years
Level
Management
Education
Business
Customer Accounts Manager/Coordinator Resume
Summary : Bringing managment experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiatic team player with a strong work ethic and advanced complex problem solving skills.
Resolve customer complaints regarding sales and service.
Greet customers and ascertain what each customer wants or needs.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Compute sales prices, total purchases and receive and process cash or credit payment.
Prepare sales slips or sales contracts.
Demonstrate use or operation of merchandise.
Prepare merchandise for purchase or rental.
Exchange merchandise for customers and accept returns.
Experience
7-10 Years
Level
Management
Education
Accounting
Customer Accounts Manager/Representative Resume
Summary : Responsible for the leadership and strategy of partner sales, including cultivating relationships with potential customers, managing the contracts of current partners. Monitors account service plans to reduce issues.
Skills : Customer And Employee Management, Accounting, Solicitation.
Description :
Prepare daily reports for store performance.
Creating daily, monthly, and weekly goals for all employees.
Oversee non-renewed customer accounts to bring them current while developing a positive relationship with struggling customers.
Calling customers daily to re-sell non-renewed agreements Visiting customers in the field to reestablish contact and renew their accounts when phone calls could not.
Calling non-renewed customers to retrieve renewals.
Managing two employees in my office to ensure the 1000+ customer store collects 95% revenue monthly or better with less than 30% or better of customer base non-renewed.
Selling merchandise on monthly agreements for leases up to 24 months.
Re-selling non-renewed leases on a monthly basis.
Experience
7-10 Years
Level
Management
Education
Certification
Customer Accounts Manager Resume
Headline : Establishing work flow for procedures for initiating/terminating services; maintaining customer records; processing remote meter operations. Manage the activities of the customer service and utility billing areas.
Skills : Microsoft Word, Excel, PowerPoint, Access, Adobe Photoshop, Lotus Notes, Outlook, SAP, And WMS.
Description :
Manage the Collections Process Act as a customer counselor by discussing the benefits of timely lease agreement renewal payments.
Monitor and recommend payment frequency changes to the General Manager.
Confirm customer identification, collect money and obtain customer's signature on lease agreements.
Contact customers who have not renewed their lease agreements.
Monitor the accuracy of customer classifications according to customer payment history and habits.
Customer Care and Service Maintain customer contact over the phone and through field visits.
Update customer information to maintain accuracy.
Achieve Monthly Account Goals. Help set and achieve renewal goals.
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