The basic and specific duty of a Customer Agent varies based on the type of organization. A well-drafted Customer Agent Resume mentions the following core duties and tasks – handling large amounts of incoming calls, generating sales leads; identifying and assessing the needs of the customer; providing accurate and valid and complete information by using the right tool; handling customer service team sales targets; keeping a complete record of customer interactions; processing customer accounts, and taking an extra mile to engage customers.
To shine in this field, the agent requires the following skills and abilities – professional appearance, a track record of over-achieving quota; strong phone contact handling skills, active listening skills; familiarity with CRM systems and practices; the ability to multitask, knowledge of multitasking and customer service orientation. Formal education beyond a high school diploma is not mandatory for this role.
Objective : Professional, motivated, and dedicated individual focused on continuous growth in an environment that allows utilizing managerial, interpersonal, communications, and customer service experience. Seeks to obtain a position in which one can utilize education, skills, and experience.
Skills : Operation Of Machine Tool Equipment, Calibration Of Measurement Gauges, Filling Out Documentation Iso Compliance, Microsoft Office.
Description :
Answered various calls all day in the customer service department for Mortgage loans.
Every call, all agents obligated to say opening script with a positive attitude stating who the customer is calling, who they are speaking to, and ask what they need to be assisted with.
Confirmed what customer needs to be helped with, verified every person asking for social security, name on the account, and mailing zip code.
Transferred over customers going through bankruptcy, foreclosure, or hardships.
Assisted customers with over the phone payments.
Helped to exist and new customers go step by step through online account methods available to customers.
Sent out Lien documents, 1098 / 1099 cc forms, billing statements, Paid in Full letters, Payoff quotes, and other mortgage documents via email, fax, or mail upon customer request.
Experience
2-5 Years
Level
Junior
Education
BS in Business Management
Customer Agent Resume
Objective : A dynamic, conservative, and resourceful individual with several years of extensive customer relations experience. Passionate about multiculturalism, valve diversity, believing that creating the right workforce environment culture will have a positive effect not only on the workforce but also productivity.
Skills : Customer Service, Data Entry.
Description :
Deescalated calls that are escalated before you say opening script.
Required to use company selling bullets on every call and all calls are monitored for superior customer service.
Determined charges for services requested, collect deposits or payments or arrange for billing.
Relayed or routed is written or verbal messages.
Recommended products and services.
Maintained excel with a daily log of accounts receivable.
Maintained a mailing list and produce mailing list labels as required in Microsoft Word.
Experience
2-5 Years
Level
Junior
Education
MS in Criminal Justice
Customer Agent Resume
Summary : Seeks to obtain a permanent job that places them back in the manufacturing/machining environment. Hopefully in a place that allows advancement and growth in a company.
Skills : Exercise Therapy, Social, Leisure Education, Youth Activities Programming, Assembly/Repair, Customer Service, Public Relations, Advertising, Point of Sale, Crisis Management, Parks & Rec. Management, General Laborer.
Description :
Trained new employees on company procedures, customer service.
Met corporate average of handling a call in 45 seconds.
Documented calls in the computer database; data entry.
Served on quality assurance and peer review committees.
Maintained up-to-date knowledge of state policies regarding changes in legislation pertaining to motor vehicles.
Cross-trained in drivers' license issuance, title & registration issuance, and insurance compliance and provided back-up for other customer agents when needed.
Served as the branch's only bilingual Spanish/English customer agent.
Experience
10+ Years
Level
Senior
Education
Certificate in Class A
Customer Agent Resume
Summary : A detail-oriented and hard-working individual with strong working skills and the ability to learn concepts quickly. The immediate object is to work for the progress of the company and to establish in this work world eventually.
Skills : Kinnser Software, Microsoft Office Suite.
Description :
Received and processed incoming phone calls for clients, which includes obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.).
Answered questions, resolved issues, provided customer service, adhered to scripts, and attempting to make up-sells.
Ensured that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations.
Successfully completed initial on-the-job training, as well as any new product or on-going training.
Processed incoming calls manually in the event of computer system failure; and ensure quality or customer issues are escalated using an established procedure and brought to resolution (e.g., chat, email, message boards, phone, etc.).
Accurately completed customer transactions Processed orders by credit card, checks confidentially Open lines of credit for customers who qualified.
Processed accounts receivable/payable.
Experience
7-10 Years
Level
Management
Education
AS in Business
Customer Agent Resume
Summary : Energetic bilingual professional currently seeking a position where one may utilize skills and education to benefit productivity within a company and staff.
Skills : EHR, Customer Service.
Description :
Greeted customers in a prompt consistent manner.
Answered multi-line phones.
Filed, sorted, copied, printed, faxed, and scanned important documents.
Used of Microsoft office,(excel, word, PowerPoint, and spreadsheets.).
Logged on to the computer systems and phone and take inbound calls from customers wanting to purchase tickets for the parks and events at the parks.
Kept a great phone voice, while inquiring about tickets and pricing while keeping a clean area.
Followed standard procedures under company guidelines.
Experience
7-10 Years
Level
Management
Education
Diploma in Business
Customer Agent Resume
Objective : Very proactive and organized offering 4+ years of hands-on experience in providing high-quality managerial support, inventory management customer care, bookkeeping, administrative, and general office skills which would contribute to the utmost efficiency and productivity of an organization.
Skills : Office 2000, Windows 98, 2000, Sabre, Quik-Res, Internet Explorer, Argus, CIS Customer System Information. Equator, Salesforce.
Description :
Responsible for providing and maintaining effective customer service efficiently and accurately.
Interacted with coworkers, internal and external management, and stations.
Provided information and resolving related issues.
Facilitated the movement of freight and associated paperwork that requires special handling.
Read, decoded, and deciphered freight coding in order to expedite freight movement and tracking process.
Answered customer questions pertaining to customs paperwork, transit times for domestic and international shipments.
Processed long distance calls with a variety of billing options.
Experience
2-5 Years
Level
Junior
Education
BS in Business Management
Customer Agent Resume
Summary : Driven and well-organized professional with 7+ years of experience. Passionate about developing new businesses and planning marketing strategies. Seeks to obtain a position in the field of Information Technology.
Skills : Customer Service, Cash Handling.
Description :
Took early retirement from this position.
Assisted the public with any and all problems they encountered.
Able to diffuse irate citizens when they became frustrated.
Dealt with people from diversified backgrounds.
Collected money for products issued and balanced cash drawer every day.
Developed and cultivated client base.
Determined customer financial needs.
Experience
10+ Years
Level
Senior
Education
Associates in Sciences
Customer Agent Resume
Summary : An experienced Customer Agent professional is now seeking to obtain a challenging position in an organization that will allow utilizing experiences and allows the opportunity for career growth.
Skills : Microsoft Excel, Word, And Office, Typing And Longevity In Customer Service.
Description :
Generated and monitored incident reports and referred unresolved grievances to designated departments for further investigation.
Executed exemplary customer service to increase patron loyalty.
Authorized transportation requests that were outside of the company network.
Utilized necessary resources to assign trips to drivers based on the provider's geographical region and capacity via Adept Dispatching Software.
Adhered to strict HIPAA compliance and Quality monitoring procedures and scripts.
Communicated with drivers, medical facilities, and patients when a trip needs to be rescheduled.
Operated cord switchboard to relay incoming, outgoing, and interoffice calls.
Experience
10+ Years
Level
Senior
Education
HS
Customer Agent Resume
Headline : Looking to obtain a responsible and challenging Customer Agent position where educational and work experiences would be a major resource within a work environment.
Skills : Microsoft Office, Meditech, Medisoft, Word Perfect, Citrix.
Description :
Provided cell phone services to hundreds of customers a week.
Assisted customers in account payments, issues, and troubleshooting techniques.
Assisted callers by supplying information and recorded messages.
Initiated collection calls and mail correspondences.
Assisted subordinates and supervisors in identifying and resolving issues.
Assisted office manager in encoding checks.
Made daily store announcements via the intercom system.
Experience
5-7 Years
Level
Executive
Education
AAS in Computer
Customer Agent Resume
Objective : Responsible for Listening to customer grievances resolving any potential concerns peacefully; referring them to the correct staff member if necessary, and also Responding to customer requests in a courteous and timely manner.
Skills : Customer Service, Planning Skills, Team Work.
Description :
Assisted team and department manager inefficient operation workflow.
Transmitted information or documents to customers, using computer, mail, or facsimile machine.
Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
Gave full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Commended for my patience by co-workers.
Worked at the home organization that provides superior customer service to consumers.
Dispatched technicians to consumers that require service for their appliances.
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