A Customer Assistance Representative is a qualified and experienced professional who undertakes the job of assisting the customers. The job description and exact duties vary based on the type of industry these representatives work for, however, the following are certain core areas of service provided and listed on the Customer Assistance Representative Resume – identifying the needs and requirements of the customers; suggesting information or giving accurate answers, processing or escalating their issues to higher authorities; and fulfilling the customer needs to ensure customer satisfaction.
The nature of the job demands the following skills and abilities – strong phone contact handling skills; superior communication skills, strong knowledge of the working field, the ability to multitask; familiarity with CRM systems, and market knowledge. Formal education beyond a high school diploma is not mandatory. However, possessing industry and product/service knowledge is highly essential.
Objective : Seeking a Customer Assistance Representative position with an outstanding career opportunity that will offer a rewarding work environment along with winning team management.
Skills : Extremely Organized, Computer Proficient, Microsoft Office, Quick Learner, PowerPoint Proficiency, Strong Verbal Communication, Outstanding Interpersonal , Collaborative Team member, Attention to detail, Excellent Analytical , Cooperative team member.
Description :
Provided safe air travel to the traveling public or freight forwarders.
Provided assistance with passenger check-in and cargo acceptance.
Interpreted government rules and requirements for domestic and international travel or cargo shipments
Met and dispatched aircraft within established times.
Provided assistance to distressed passengers and customers.
Protected company property and revenue.
Possessed the physical ability and dexterity to use motor skills to perform various job-related tasks.
Experience
2-5 Years
Level
Executive
Education
GED
Customer Assistance Representative Resume
Objective : Customer Assistance Representative professional offering 5 years of diversified experience. Great coding skills. Working knowledge of various programming languages. Ability to produce high-quality work in a high volume environment. Excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations.
Skills : MS Office, Customer Service, Communication Skills.
Description :
Assembled rental car contracts and explained the parameters of each contract.
Ensured customers leave with an understanding of how each contract is processed.
Prepared rental agreement folders with the required information.
Resolved customer concerns in a timely and equitable manner to reinforce customer loyalty.
Mentored employees on the rental process and other aspects of the business to perform during various situations.
Demonstrated excellent customer service.
Developed phone and internet voting sites as well as managing all related data.
Experience
2-5 Years
Level
Executive
Education
GED
Customer Assistance Representative Resume
Objective : Customer Assistance Representative with 3 years of experience in Conducting follow-up communications with homeowners and trade partners to ensure 100% of all warranty repairs have been completed timely to the homeowner’s satisfaction.
Skills : Assisting, Communication, Operating.
Description :
Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Greeted persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Transmitted information or documents to customers, using computer, mail, or facsimile machine.
Performed administrative support tasks File and maintain daily records.
Answered customer inquiries Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Processed and prepared memos Schedule appointments on calendar.
Experience
2-5 Years
Level
Executive
Education
G.E.D
Customer Assistance Representative Resume
Objective : Motivated and highly productive Customer Assistance Representative professional with a research background. Detail-oriented with strong skills in multi-tasking and efficient management of day-to-day office operations. Adept at building and maintaining effective working relationships with co-workers through outstanding interpersonal skills.
Skills : Ms. Word, Assisting, Organizational.
Description :
Provided customer service to customers seeking help.
Answered multi-line phones and direct calls to destination.
Entered data into an Excel spreadsheet.
Occasionally provided child care services.
Opened the CAR desk to prepare the sales team for the workday.
Occasionally closed the CAR desk after business hours.
Worked in the business office assisting in the filing, calling customers, and other various tasks.
Experience
2-5 Years
Level
Executive
Education
High school Diploma
Customer Assistance Representative Resume
Objective : As a Customer Assistance Representative, responsible for processing cash and credit payments. Experience in organizing performance tasks, etc.
Skills : Customer Service, Administrative Support, Shipping And Receiving, Team Building & Leadership, Staff Training, Problem Solver, Computer.
Description :
Provided information to the customer in a professional and courteous manner Inquired about service, satisfaction, and documented dissatisfaction.
Processed cash and credit payments rapidly and accurately.
Cross-trained and backed up other customer service representatives.
Solved unresolved customer issues.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Used organizational skills to perform multiple tasks within a limited time period.
Self-motivated and requires minimal supervision.
Experience
2-5 Years
Level
Junior
Education
AAS In Photography
Customer Assistance Representative Resume
Headline : To establish a long-term career in a company where I may utilize my Customer Assistance Representative professional skills and knowledge to be effective customer assistance and inspiration to those around me.
Assisted customers to find a product on the shelves or in the store.
Provided information to members on-road service policies and procedures. Explains the benefits of AAA membership to prospective members and sells primary and associate memberships as appropriate.
Ensured that the member is aware of costs associated with all services provided. When appropriate advise the member of other AAA products and services such as mobile battery replacement and windshield repair.
Informed members of other AAA products and services such as Premier and PLUS Memberships, car rentals, and hotel reservations. (25%).
Responded to a wide variety of member inquiries (often unrelated to Emergency Road Service), referring members to other departments to ensure customer satisfaction. (10%).
Discussed the bill with the customer, reviews payment applications makes adjustments to bills and establishes payment terms to avoid the disconnection of services.
Provided advisory services in relation to payment issues.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Arts In Economics
Customer Assistance Representative Resume
Objective : Over eight years in sales and customer service roles, effectively trained new hires and management, team members. Actively recognized by management as a flexible and versatile team-player and a top salesman who effectively use spare time to organize work areas and train employees on updated policies and statements.
Skills : Microsoft Office Suite, Assisting, Customer Service.
Description :
Transported passengers from one destination to the next inside of the airport as we merge gate to gate for flight connections.
Assisted people with special needs and Paralympic passengers.
Met unaccompanied minors and transport them to the unaccompanied room or to meet with their parents.
Assisted passengers with various questions regarding their flights.
Accomplished a lot on the job daily. With passengers of special needs, they write genuine reports to the airline and rate my service with high expectations as I succeed with being the diamond person that I am.
Used When working at American Airlines I use the skills which come naturally, these skills are too provide superior customer service, smile and greet the passengers and help with fellow teammates and supervisors to perform excellent transportation with the division of the customer assistant representative.
Reviewed the customers total situation in establishing payment plans, accepting requests for investigations, and accepting payment for service restoration.
Experience
2-5 Years
Level
Junior
Education
Bachelor In Project Management
Customer Assistance Representative Resume
Headline : To obtain a position in Healthcare Finance and Customer Relations where my experience in Insurance Overpayments, Patient Refunds, Claims Processing, and Customer Service will be best utilized and lead to challenging opportunities that will be personally fulfilling and beneficial to the company.
Performed customer contact functions with the ability to analyze, interpret, and to resolve customer inquiries.
Handled gas emergency situations within company standards.
Performed accurate cash handling and balancing.
Provided information, research accounts, respond to billing and rates and discrepancies, scheduled orders, establish and disconnect service, make payment arrangements, perform credit and collections.
Investigated energy theft, analyze and interpret account information according to the tariffs.
Performed accurate and efficient data entry and retrieval with various computer systems in order to maintain quality standards.
Fluctuated with workload and volume, adapt to changes in technology.
Experience
5-7 Years
Level
Executive
Education
GED
Customer Assistance Representative Resume
Summary : To obtain a Customer Assistance Representative with 2 years of experience in Working closely with line service personnel and pilots, ensuring all customer service needs are met.
Skills : Microsoft Office, Web Content Development, Legal Document Review, Forward, And Reverse Mortgage.
Description :
Fast-paced inbound and outbound analytical call center experience, handling over 60 inbound calls per day on average, with an abandonment rate of less than 5%.
Achieved meets or exceeds all in 100% of performance reviews.
Handled customer complaints posting of payments made by check, cash, and credit cards daily inventory of pike passes processed mail and incoming orders in a timely manner.
Prepared adjustments on accounts and submits for approval.
Exhibited positive action in representing the Authority in making a final determination on the customers inquiry or problem.
Acted as Authority representative at court proceedings (and/or administrative hearings) with DC Waters legal representative both with external and internal attorneys providing required documentation to support water and sewer charges.
Assisted crews with water shutoffs to isolate broken water mains. In cases where information does not appear to be in conflict with current records, informs field crew of inconsistencies and advises probable field conditions they may encounter and other possible alternatives.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Customer Assistance Representative Resume
Objective : As a Customer Assistant Representative, responsible for Preparing various reports. Maintains records of out of service fire hydrants, leaking services, broken water mains out of service, and defective valves. Maintaining records and performs research activities regarding job status to generate reports, follow-up on action items, and responds to customer inquiries.
Skills : Organizations, Communications, Data Entry, Customer Services, Detail Oriented.
Description :
Managed workload to perform multitasks of customer services.
Courteously communicated with the clients in person and on the phones.
Accurately balanced daily cash and replenished cash for ATM.
Used Accuracy, detail-oriented, organizations, and customer services skills.
Computerized banking system.
Provided remote assistance to field personnel related to the water and sewer infrastructure by reviewing and communicating information found in Geographic Information Systems (GIS), electronic maps, engineering drawings, and Electronic Customer Information Systems (ECIS).
Composed clear and concise correspondence that reflects the Authoritys position on complex issues and problems.
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