A Customer Billing Specialist deals with accounts payable accounts and manages and records all company’s invoices. The job description and duties associated with the post are listed on the Customer Billing Specialist Resume as – ensuring the customers are charged appropriately, tracking all payments, tracking and collecting payments correctly; receiving and sorting incoming payments, managing and tracking incoming payments, managing account status, identifying inconsistencies, updating accounts receivable database, informing customer’s on their outstanding debts and deadlines; preparing and presenting reports to the supervisor.
Apart from proven work experience, the following skills are essential – a good understanding of relevant laws, rules, and regulations; passion for numbers and financial data, knowledge of MS office, critical thinking and problem-solving skills, and good communication skills. A degree in finance or accounting is commonly considered essential.
Objective : Customer Billing Specialist is responsible for Communicating directly with our customers when they call in or email to request account changes, billing information, or to inquire about their bills, Researching and resolving customer billing issues as they arise, Assisting in the process of setting up new accounts with the appropriate billing information.
Skills : Microsoft Office, Typing 65 WPM, Customer Service, Data Entry, Office Assistant, Computer, Phone Etiquette.
Description :
Charged with billing in major global accounts while also expanding customer base with Forbes 500 corporation.
Focused on problem resolution and collection on several multi million dollar accounts.
Served as liaison across departments; researching accounting issues and reviewed customer accounts to ensure accuracy.
Evaluated claims; examined cash flow and records.
Responsible for meeting customer demand with sophisticated e-commerce solutions.
Generated high account maintenance volume: 2.2 million annual revenue quota plus 1.6 million in additional revenue collection revenue Exceeded goals by 150% while employed Penetrated dozens of profitable accounts.
Succeeded in building company name and customer product knowledge through positive relationship building and rapport with clients.
Experience
2-5 Years
Level
Executive
Education
BA In Accounting
Customer Billing Specialist Resume
Objective : Customer Billing Specialist with 5 years of experience in Responding to customer questions about their account and offer them solutions to any problems, Researching, validating, and resolving billing issues with the company's billing system, Providing customer service during peak hours of operation.
Completed all credit and adjustments related to a billing dispute.
Worked with hotels/franchise Owners with training, education and follow up as needed.
Assisted in monitoring and answer emails with the department mailbox.
Ability to set up new accounts for their billing with accounts receivable.
Monitored and responded to inbound customer, client and hotel communication via email, voicemail.
Performed administrative duties such as filing, faxing, journal entry processing, record and track data, maintaining data security and integrity.
Checked figures, posting and documents for correct data entry, mathematical accuracy and proper codes and process credit cards.
Experience
2-5 Years
Level
Junior
Education
AA In Business
Customer Billing Specialist Resume
Headline : Customer Billing Specialist with 6 years of experience in Answering customer billing inquiries by providing accurate information and directing customers to the appropriate resource when necessary, Processing payments from customers, including applying discounts and generating invoices, Handling account status changes for customers.
Skills : Medical Billing, Medical Terminology, Medicare, Insurance Verification, Insurance Verification, Claims Processing.
Description :
Billed insurances and Medicare for disposable medical supplies for the Medline Industries division.
Assisted the ordering department with customer reorders, answering calls from patients and insurances regarding patient accounts, auditing the Ageing Reports and working to get old accounts paid.
Included basic clerical skills and operating standard office equipment.
Served as an assistant team leader while supervisor was off on maternity leave.
Used Typing, data entry, customer service, public notary, medical terminology, understanding of Medicare billing guidelines.
Managed effort to keep clients up to date on third party status leading to commercial debt resolution, lien filing and legal action.
Personally managed a portfolio averaging 300 debtors while producing monthly revenue in excess of $100,000.
Experience
5-7 Years
Level
Executive
Education
BS In Business Management
Customer Billing Specialist Resume
Headline : Obtain a Customer Billing Specialist position as a team-player in a people-oriented organization where where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name.
Skills : Time Management, Interpersonal Skills, Customer Service, Billing.
Description :
Gathered information from customers to determine their needs.
Analysed the company's products and services.
Determined appropriate billing structure for each customer.
Established a consistent billing procedure.
Communicated with customers about their account balances.
Researched and resolved any discrepancies in customer accounts.
Gathered all payment information from customers.
Experience
5-7 Years
Level
Executive
Education
GED
Customer Billing Specialist Resume
Summary : Customer Billing Specialist is responsible for Serving as the primary point of contact for customers with billing and payment inquiries, Identifying and resolving billing related issues with customers immediately, including problems with payments, rates, contracts, or usage charges, Providing accurate product information to customers by phone or email.
Skills : Interpersonal Skills, Billing, Service Management.
Description :
Processed invoices and payments.
Worked with internal departments to ensure timely invoices are generated.
Verified all invoices are processed accurately by reviewing statements on a monthly basis.
Entered customer account information into the billing system.
Processed payments and manage account receivables.
Provided customer service to clients and resolve billing disputes.
Ensured that all deadlines are met in a timely manner.
Experience
7-10 Years
Level
Management
Education
GED
Customer Billing Specialist Resume
Summary : Customer Billing Specialist is responsible for Coordinating the resolution of customer complaints and disputes as necessary, Following up on outstanding customer issues to ensure timely resolution, Maintaining a positive customer relationship through excellent service.
Skills : Service Management, Billing, Customer Service.
Description :
Worked with other departments to provide support as needed.
Completed assigned tasks in a professional manner, ensuring that quality standards are met at all times.
Maintained knowledge of software programs used in the department, such as Quick Books, SharePoint, etc.
Identified the root cause of the customers billing issue and collaborate with other members of the Customer Care team to resolve it.
Used customer service tools to research and answer billing questions.
Worked with other departments in the company to address billing issues that are more complex than what can be handled by the Customer Care team.
Monitored account activity and ensure customers are receiving all necessary notifications about their account activity.
Experience
10+ Years
Level
Senior
Education
MS
Customer Billing Specialist Resume
Summary : Customer Billing Specialist with 8 years of experience in Conducting research to help determine the best solution to a customers inquiry, Providing customers with accurate information about their account and recommend solutions when appropriate, Handling customer billing inquiries in a timely manner by following up with customers if necessary.
Skills : Customer Service, Time Management, Accounting.
Description :
Followed up on unresolved problems, including but not limited to: service interruptions, incorrect charges, late fees, credit restrictions, etc.
Provided customer service by answering billing questions and resolving billing disputes.
Processed payments from customers and vendors.
Assisted in the administration of accounts receivable and accounts payable.
Processed payments from customers and vendors.
Assisted in the administration of accounts receivable and accounts payable.
Maintained accurate records of all transactions.
Experience
7-10 Years
Level
Management
Education
GED
Customer Billing Specialist Resume
Summary : To obtain a Customer Billing Specialist, is responsible for Accurately processing payments made by customers using all accepted payment methods, including but not limited to credit cards, debit cards, PayPal, Google Wallet, Apple Pay, etc, Troubleshooting various issues with customers including but not limited to credit card declines or incorrect card information entered by the customer.
Skills : Customer Service, Payroll Management.
Description :
Processed payments and apply credits to accounts with a high level of accuracy.
Reviewed billing records on a regular basis to ensure accuracy is maintained.
Communicated with clients on a regular basis to ensure they are updated on their account status and any changes to their account balance or invoices.
Assisted in the creation of new customer billing records when necessary.
Ensured all documentation is completed accurately and according to company policies.
Maintained accurate and efficient billing data.
Resolved customer billing disputes with a high level of accuracy.
Experience
7-10 Years
Level
Management
Education
G.E.D
Customer Billing Specialist Resume
Summary : Customer Billing Specialist is responsible for Processing invoices, including but not limited to: updating the invoice's status, reviewing invoices for errors and discrepancies, entering payment adjustments, managing credit card payments and refunds, Reconciling customer account balances by analysing customer invoice information to identify discrepancies, errors, and overcharges.
Managed the billing process including but not limited to creating new accounts, processing payments, issuing refunds, generating invoices and reconciling accounts.
Communicated with customers about any changes to their account status.
Liaised with other departments as necessary to ensure that billing operations are running smoothly.
Completed other tasks as assigned by management or as requested by customers.
Resolved customer billing inquiries by providing prompt and accurate information.
Analysed and consolidated customer billing data to identify trends and identify opportunities for improvement.
Ensured timely collection of all outstanding balances.
Experience
10+ Years
Level
Senior
Education
MA
Customer Billing Specialist Resume
Summary : Customer Billing Specialist is responsible for Processing all inbound and outbound billing transactions, including credit card charges, invoices, refunds, and adjustments, Providing an excellent customer experience by answering questions about billing and account setup, Assisting customers with new accounts to ensure they understand the billing process.
Skills : Billing, Planning, Interpersonal Skills.
Description :
Managed delinquent accounts to ensure the timely collection of all balances owed.
Assisted in the identification and implementation of new products or services.
Maintained a high level of customer satisfaction by resolving billing and account inquiries.
Ensured all information associated with the account is accurate and up-to-date, including balances, due dates, etc.
Ensured customers receive their bills on time.
Handled customer inquiries about billing or payments.
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