A Customer Billing Specialist deals with accounts payable accounts and manages and records all company’s invoices. The job description and duties associated with the post are listed on the Customer Billing Specialist Resume as – ensuring the customers are charged appropriately, tracking all payments, tracking and collecting payments correctly; receiving and sorting incoming payments, managing and tracking incoming payments, managing account status, identifying inconsistencies, updating accounts receivable database, informing customer’s on their outstanding debts and deadlines; preparing and presenting reports to the supervisor.
Apart from proven work experience, the following skills are essential – a good understanding of relevant laws, rules, and regulations; passion for numbers and financial data, knowledge of MS office, critical thinking and problem-solving skills, and good communication skills. A degree in finance or accounting is commonly considered essential.
Objective : Dedicated Customer Billing Specialist with 2 years of experience in resolving billing inquiries and enhancing customer satisfaction. Proficient in managing account changes, processing payments, and investigating billing discrepancies. Committed to delivering exceptional service and fostering positive client relationships to drive organizational success.
Managed billing for major global accounts, enhancing customer relationships and retention.
Resolved complex billing issues, ensuring timely collection on multi-million dollar accounts.
Collaborated with cross-functional teams to ensure accuracy in customer account management.
Conducted thorough reviews of cash flow and billing records to identify discrepancies.
Utilized e-commerce solutions to meet customer needs efficiently.
Exceeded annual revenue goals by 150% through strategic account management.
Built strong client relationships, improving brand loyalty and customer engagement.
Experience
0-2 Years
Level
Entry Level
Education
BBA
Customer Account Billing Specialist Resume
Objective : Accomplished Customer Account Billing Specialist with 5 years of experience resolving billing issues and enhancing customer experiences. Skilled in payment processing, account management, and dispute resolution, I focus on delivering timely and accurate solutions. My dedication to customer service drives satisfaction and loyalty, contributing to overall business success.
Skills : Account Reconciliation, Attention To Detail, Problem-solving Skills, Communication Skills, Team Collaboration
Description :
Resolved billing disputes and adjustments, ensuring customer satisfaction and retention.
Trained hotel franchise owners on billing procedures and systems for improved compliance.
Set up new accounts in the billing system, ensuring accurate data entry and account setup.
Monitored and responded to customer communications via email and voicemail effectively.
Performed administrative tasks, maintaining data integrity and security across systems.
Reviewed billing documentation for accuracy, ensuring compliance with financial policies.
Experience
2-5 Years
Level
Junior
Education
B.S.B.A.
Customer Billing Specialist Resume
Headline : Skilled Customer Billing Specialist with 7 years of experience streamlining billing processes and enhancing client relationships. Adept at resolving billing inquiries, processing payments, and managing account discrepancies efficiently. My focus on accuracy and customer satisfaction drives operational success and fosters loyalty among clients.
Billed insurances and managed Medicare claims for medical supplies, ensuring compliance with regulations.
Provided exceptional customer service by addressing billing inquiries and resolving payment discrepancies.
Maintained accurate records of accounts receivable and processed payments using various methods.
Led efforts to audit aging reports, resulting in improved collections on outstanding accounts.
Collaborated with the ordering department to streamline reorder processes and enhance customer satisfaction.
Utilized data entry and medical terminology skills to ensure precise billing and documentation.
Managed a portfolio of 300 accounts, generating consistent monthly revenue exceeding $100,000.
Experience
5-7 Years
Level
Senior
Education
B.S.B.A.
Billing and Collections Specialist Resume
Summary : With a decade of comprehensive experience in billing and collections, I excel in resolving discrepancies and optimizing payment processes. My expertise in customer relations and financial management has consistently driven improvements in account accuracy and client satisfaction, ensuring timely collections and enhanced organizational efficiency.
Skills : Time Management And Prioritization, Effective Communication And Negotiation, Problem Solving, Financial Reporting, Customer Service Skills, Invoice Generation
Description :
Collected and analyzed customer billing information to determine needs and streamline payment processes.
Developed and maintained consistent billing procedures to enhance accuracy and efficiency.
Resolved discrepancies in customer accounts promptly, ensuring minimal disruption to service.
Managed account changes and updates, ensuring compliance with company policies.
Facilitated communication between customers and internal departments to resolve billing inquiries.
Processed payments and adjustments, maintaining accurate records of transactions.
Provided training to new staff on billing procedures and customer service excellence.
Experience
7-10 Years
Level
Management
Education
B.S. Accounting
Customer Billing Specialist Resume
Objective : Results-oriented Customer Billing Specialist with 2 years of experience in managing billing inquiries and ensuring timely payment processing. Skilled at resolving discrepancies and enhancing customer satisfaction through effective communication. I am dedicated to fostering strong client relationships and optimizing billing processes to support organizational objectives.
Skills : Customer Interaction Skills, Microsoft Excel Skills, Adaptability, Regulatory Compliance, Record Keeping, Credit Management
Description :
Collaborated with internal teams to ensure accurate and timely invoice generation.
Reviewed monthly statements to verify precise processing of invoices.
Entered and updated customer account details in the billing system.
Managed account receivables and processed various payment types.
Conducted training sessions for new hires on billing practices.
Monitored and reported on billing metrics to identify improvement areas.
Experience
0-2 Years
Level
Fresher
Education
A.S. in BA
Senior Customer Billing Specialist Resume
Summary : Accomplished Senior Customer Billing Specialist with a decade of expertise in streamlining billing operations and enhancing customer satisfaction. Proven ability to resolve complex billing issues, optimize payment processes, and maintain accurate account records. My commitment to exceptional service fosters strong client relationships and drives organizational success.
Skills : Customer Service Excellence, Confidentiality Maintenance, Customer Feedback Analysis, Training And Mentoring
Description :
Collaborated with cross-functional teams to address complex billing issues efficiently.
Ensured compliance with billing standards, enhancing accuracy and customer trust.
Utilized advanced software like QuickBooks to manage billing tasks effectively.
Analyzed customer billing issues to identify trends and improve service delivery.
Trained new team members on billing protocols and customer service best practices.
Monitored customer accounts to ensure timely notifications regarding billing activities.
Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
Experience
7-10 Years
Level
Senior
Education
B.S. in B.A.
Customer Billing Specialist Resume
Headline : Proficient Customer Billing Specialist with 7 years of experience in managing billing inquiries and optimizing payment processes. Expertise in resolving discrepancies and delivering accurate account information. My commitment to exceptional service cultivates strong client relationships and drives satisfaction, contributing to the overall success of the organization.
Followed up on unresolved billing issues, including service interruptions and incorrect charges.
Processed customer billing inquiries and resolved discrepancies efficiently.
Assisted in managing accounts receivable and accounts payable processes.
Maintained accurate records of all financial transactions and reconciliations.
Implemented improvements in billing procedures to enhance efficiency.
Provided timely responses to customer inquiries regarding billing.
Collaborated with departments to resolve billing discrepancies effectively.
Experience
5-7 Years
Level
Senior
Education
B.S. Accounting
Lead Customer Billing Specialist Resume
Summary : Results-driven Lead Customer Billing Specialist with 10 years of extensive experience in optimizing billing workflows and resolving complex customer inquiries. Adept at enhancing payment accuracy and fostering strong client relationships, I am committed to delivering exceptional service that drives organizational success and improves overall customer satisfaction.
Skills : Billing Process Optimization, Training And Development, Workflow Optimization, System Integration, Billing Discrepancy Resolution, Customer Retention Strategies
Description :
Executed accurate payment processing and account crediting, maintaining a 99% accuracy rate.
Conducted regular audits of billing records, ensuring compliance with company policies.
Communicated effectively with clients regarding account statuses and billing changes, enhancing customer trust.
Developed and maintained comprehensive customer billing records, streamlining account management.
Ensured precise documentation in accordance with industry standards and regulations.
Maintained detailed billing data, contributing to improved reporting accuracy.
Objective : Dynamic Customer Billing Specialist with 2 years of experience in managing billing processes and resolving discrepancies. Expertise in processing payments and enhancing customer interactions to ensure satisfaction. I strive to improve billing accuracy and efficiency while fostering lasting client relationships that contribute to business success.
Managed the complete billing cycle, including account creation, payment processing, and reconciliation.
Engaged with customers to clarify billing inquiries and resolve issues promptly.
Collaborated with cross-functional teams to ensure seamless billing operations.
Performed audits on billing data to identify and rectify discrepancies.
Provided regular reports on billing metrics and trends to management.
Enhanced customer experience through effective communication and problem-solving.
Assisted in the implementation of new billing software, improving overall efficiency.
Experience
0-2 Years
Level
Junior
Education
BBA
Customer Billing Specialist Resume
Headline : Experienced Customer Billing Specialist with 7 years in optimizing billing operations and ensuring precise invoicing. Proficient in handling complex billing inquiries, processing payments, and maintaining accurate account records. My commitment to customer service excellence enhances client satisfaction and fosters long-term relationships, driving overall organizational success.
Skills : Analytical Problem Solving, Time Management, Dispute Resolution, Analytical Skills, Multi-tasking Ability
Description :
Managed delinquent accounts, ensuring timely collections and reducing outstanding balances.
Resolved billing inquiries efficiently, enhancing customer satisfaction and loyalty.
Processed credit card payments and adjustments accurately, maintaining compliance with company policies.
Updated and maintained account information, ensuring accuracy in billing statements.
Coordinated with cross-functional teams to identify and rectify billing discrepancies.
Delivered exceptional customer service by addressing complex billing issues promptly.
Monitored billing cycles to ensure timely delivery of invoices to clients.
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