A Customer Business Manager undertakes the crucial role of leading and overseeing the work of employees. The job description entails taking responsibility for ensuring the efficiency of the business operations and satisfying the needs of the customer. Typical work activities listed on the Customer Business Manager Resume are – designing and implementing business plans and strategies; ensuring the company has suitable resources to complete its transactions; organizing and coordinating operations in ways that maximize productivity; supervising the work of the employees, providing feedback and counseling to improve effectiveness and efficiency; maintaining the relationship with vendors and assessing the overall company performances.
Apart from proven work experience, the following skills are needed – outstanding communication and interpersonal skills; solid knowledge of MS Office and information systems; a good understanding of various research methods and data analysis techniques, and leadership skills. Formal education to a degree level is needed.
Objective : Customer Business Manager bringing 5 years' experience in inside sales. Strong organizational, analytical, problem resolution, and follow-up skills.
Skills : Account Management, Microsoft Office, Time Management, Salesforce, ACT, Relationship Management.
Description :
Responsible for the creation of Item numbers and UPCs for the SinfulColors brand.
Responsible for creation of Account Planograms Forecasting customer business, and maintaining a forecast.
Interpreted and analyzed Nielsen Data.
Worked with IRI data.
Frequently used of the Rite Aid portal, pull data, and sales.
Entered forecasts and items into RPMS and approving all Marketing programs in RPMs.
Responsible for Customer and Vendor set up (includes setting items up for order in customer portals).
Completed Data synchronization (IDEA) and WERCS documentation.
Experience
2-5 Years
Level
Junior
Education
BA in Social Studies
Customer Business Manager Resume
Headline : Experienced Sales and Business Development Specialist Leadership Team. A strong planner, self-starter, and problem solver who readily adapts to change works independently as well as cohesively, and exceeds expectations.
Skills : Microsoft Office, Electronic Data Interchange.
Description :
Successful in the analysis and planning creatively developing strategic business plans for Wegman's market.
Responsible for the development, management, market share, and profitability of the account consisting of 72 stores, representing $32.6 million in sales.
Grew Sales business from $21 million to $32.6 million in sales in 7 + years.
Partnered with Wegmans on the Beverage Leadership project, the balance of country followed.
Worked closely with W retail Broker network to ensure 100 % distribution, POG compliance.
Developed pallet and shipper programs, won the Holiday past 5 years.
Responsible to develop all Consumer Marketing events and tie in with corporate multi-vendor events.
Experience
5-7 Years
Level
Executive
Education
BS in Business Economics
Customer Business Manager Resume
Summary : Results-driven sales manager with a true passion for winning. Strong leader with a proven history of success at some of the largest customers in the country. Quick to Identify key growth opportunities based on an analytical approach to the business. Proactive in developing creative fact-based solutions that drive sales, share, and profit. A highly effective communicator that builds strategic partnerships at the highest levels. World-class training in account management, sales negotiations, category management, and shopper marketing.
Skills : Microsoft Office, ACNielsen, Customer Internal Data.
Description :
Proposed new GTM strategy on Unilever ice cream that reduced costs and complexities.
Spearheaded innovative ice cream endcap program with DSD partner (pre-built display quantities on roller cart with POG assigned.
Huge ACV display growth achieved went from 24% up to 78% during promotional weeks.
Grew margarine business 6-8% annually by analyzing key customer trends, then providing valuable insights at "joint business planning" sessions.
Responsible for satisfaction and growth with customers of various sizes and types, directly and with localized sales representatives and alliances.
Assimilated quarterly and annual business plans from national promotional release through retail execution.
Added eight new distribution points to Roundy's corporate planogram.
Experience
7-10 Years
Level
Executive
Education
BBM in Marketing
Customer Business Manager Resume
Summary : Experienced Business Systems Analyst with proven skills in cross-functional leadership, coordination, and communication. Expertise in business requirements definition, systems development life cycle methodologies, global supply chain processes, electronic commerce, and systems integration.
Skills : Microsoft Office, Excell, Retail Link.
Description :
Aspired brands are the number one teen/tween cosmetic manufacturer.
Grew business to over $1.7M over 10 years.
Gained full distribution in 15/16 banners.
Increased profitability by 22%.
Increased sales in distributor account 396% over the last 15 years.
Tasked with introducing these products into new channels.
Responsible for recommending and executing strategic initiatives.
Experience
10+ Years
Level
Senior
Education
BA in Telecommunications
Customer Business Manager Resume
Headline : Account Sales/Territory Manager and Space Planning Professional with +20 years of cosmetic, beauty care, natural personal care, and food business experience providing aggressive, focused, and decisive strategic leadership. Results-Driven Sales Executive as a top producing, inspirational sales expert. Hard-charging sales professional consistently exceeding quotas.
Developed and initiated customer-specific growth strategies and execution plans.
Managed customer inventory levels to achieve corporate budget vs.
Forecasted to meet both Revlon and Ahold's mutual business objectives.
Worked closely with customer logistics on all product purchase orders.
Developed successful quarterly promotional ad plans with Ahold chains to both meets.
ROI requirements and to build brands within the group.
Consistently achieved quarterly forecasts.
Effectively managed market development funds and returns management to within 1% of corporate guidelines.
Experience
5-7 Years
Level
Executive
Education
Fashion Merchandising and Buying
Customer Business Manager Resume
Summary : Dynamic Sales and Management Professional with a track record of driving revenues within high-growth, emerging, and competitive business markets. Expertise in building top-producing direct and distributor sales organizations. Talent for managing multiple concurrent projects while overseeing the big picture. Willing to work long hours as needed to get the job done.
Skills : Microsoft Office, IRI, Nielsen, Powerpoint, Excel, Data Analysis.
Description :
Contacted prospective clients and gave presentations to secure new business while serving as the liaison to the company's top five accounts, including the largest provider of office supplies.
Billed and tracked up to 40 JIT loads each day and delivered regular reports to the VP of Operations.
Collaborated with brokers to locate inbound freight, negotiate rates, and resolve unforeseen issues.
Championed a strong relationship with U-Line, the company's largest account, based on the performance history of reliability and integrity.
Resulted in securing additional business with U-Line when competing carriers were unable to handle assigned loads.
Worked with the VP of Operations to secure business following the construction of a new facility.
Subsequently took over the account and fostered a positive relationship that resulted in increased business as the company grew.
Obtained certification for a Commercial Driver's License (CDL) to gain valuable insight from a driver's perspective on standard processes and procedures.
Experience
10+ Years
Level
Senior
Education
BA in Government
Customer Business Manager Resume
Summary : Customer Business Manager professional with the demonstrated achievement of profitable, year-over-year business growth. Extensive experience in sales and marketing. Passionate about bringing creative merchandising and new products to the marketplace.
Skills : Engineering Management, Budget Management, Business Management.
Description :
Responsible for management of sales in Western Region exceeding $33M in Store Brand.
Developed, executed, and managed sales, marketing, and promotional programs for OTC and Nutrition products exceeding Fiscal Year objectives by $4M.
Created and implemented Vitamin University, an educational program identifying the benefits of a strategic vitamin program for consumers and retailers.
Finished in Top 5 in the total company for exceeding dollar margin and sales plan objectives versus previous Fiscal Year.
Sold in new nutrition products in FY, which generated incremental sales exceeding $2.1M annualized.
Managed Brokers for headquarter and retail responsibilities.
Organized and conducted sales meetings and annual reviews to assure Broker efforts aligned with Company objectives.
Experience
10+ Years
Level
Senior
Education
BS in Business
Customer Business Manager Resume
Summary : Results-driven, a highly motivated executive with a proven track record of leading teams and managing large businesses in sales and category management, strategic vision, and negotiations for one of the largest CPG firms in the country. A team leader who relentlessly pursues success while maintaining a collaborative environment.
Skills : Negotiation, Sales, Sales Management.
Description :
Managed major account sales volume that exceeded $100MM.
Developed and implemented short and long-term customer business plans across 33 categories for 13 Operating Companies within the Distributor and Convenience classes of trade.
Responsible for the largest distributor houses along with retailers.
Supervised and trained 4 Key Account Managers.
Executed Broker retail plans in over 7,000 C-stores throughout the region.
Achieved sales volume, profit, and share goals within spending parameters that met corporate expectations in 22 consecutive quarters.
Developed a team of account managers and sales representatives responsible for overall franchise growth and category leadership.
Prepared team members for advancement through ongoing sales training and mentoring.
Exceeded sales plan and other key metrics while managing accounts for two years.
Experience
7-10 Years
Level
Executive
Education
MBA in Marketing
Customer Business Manager Resume
Objective : Over seven years of experience with exceptional achievements in DSD selling operations, people development & recognition, influence leadership, and P&L management, forecasting, and planning.
Skills : Leadership, Marketing Management, Team Player.
Description :
Managed sales functions for hair color, deodorant, beauty tools, and fragrance brands, with a total sales budget of $125MM.
Charged with achieving sales budgets and contribution levels and profitably growing the Walmart business through effective program planning and execution.
Secured distribution for a product launch in the specialty segment of the hair color category without compromising existing brand distribution and space.
Sold in 15% price increase on the number one hair color brand (by unit sales) in the segment.
Re-launched full beauty tools brush line, expanding SKU count 50% and door count 500%.
Piloted a new 6-month mentoring program for new employees.
Led team of Customer Category Managers in the development and execution of customer-specific sales and marketing programs that drove profitable revenue across Kraft Food's 5 business units.
Placed in the role of 3rd CBM to lead a team within 12 months.
Stabilized a challenging period for the team and improved collaborative effort to support the demands of the customers.
Experience
2-5 Years
Level
Junior
Education
Associate in Business Management
Customer Business Manager Resume
Headline : Experienced Procurement, Customer Service, and Business Systems Professional. Extensive hands-on experience in technology-oriented Internet sales and production environments. Supplier Relations, Sourcing, and contracts specialist. Recognized for superior people skills with the ability to convert dissatisfied clients into loyal customers.
Skills : Analytical Skills, Decision Making, Team Management.
Description :
Supported customer relationships and assured all aspects of customer satisfaction.
Secured $1.2 Million in new business outside of traditional role responsibilities by identifying potential customers and closing the deal.
Worked directly with Corporate Supply Chain Management to ensure customer delivery of on-time crucial components.
Collaborated with Sales Management on relationship building, business development, and account strategy.
Collaborated cross-functionally to negotiate contracts and contractual changes.
Coordinated and monitored scheduling, pricing, and technical performance.
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