A Customer Care Advocate interacts with customers and provides them information in response to their products and services and handles and resolves complaints. A well-written Customer Care Advocate Resume mentions the following duties and responsibilities – ensuring an optimal level of transactions for customers; preparing documents for customers and managing follow up; providing support to managerial operations for customers; managing internal and external customers and providing necessary customer support; administering all customer orders, monitoring all customer inquiries and complaints; assisting in effective resolution, and escalating the matter to higher officials.
Even while the job title and the type of industry may vary, the required skills to carry out the above-mentioned tasks are common and include – multitasking abilities; knowledge of company products; tact and diplomacy; conflict resolution skills; and customer service orientation. These Advocates come from varying educational backgrounds and have specialization depending on the field they work for.
Summary : Dedicated customer care Advocate provided exceptional customer service through active listening and problem solving and delivered a positive experience though high quality customer care .
Skills : Microsoft Offie Suite, UNIX System, Customer service.
Description :
Handled a high volume of inbound customer calls and is responsible for providing high quality customer service.
Provided customer service transactions, including but not limited to equipment troubleshooting, call handling, billing.
Handled own customer escalations and minimizes transfers.
Listened and responded appropriately in all customer interactions.
Managed customer relationships by performing the full range of customer service functions.
Empathized and acknowledge customer to create trust and partnership.
Negotiated and problem solving skills to resolve customer concerns.
Experience
10+ Years
Level
Senior
Education
B A
Customer Care Advocate Resume
Objective : Customer Care Advocate is responsible for taking customer calls and providing top-notch customer support. This includes helping customers with product-related inquiries, troubleshooting, and resolving customer issues.
Skills : Microsoft Office Suite, Emr, Customer Service.
Description :
Explained information based on their concerns and accepted payments.
Constructed accounts based on their budget for receiving services.
Troubleshot specific system operational problems encountered by customers and provide immediate solutions.
Updated and maintained customer database files and ensure accurate account information is being processed.
Researched alarm log, database service log and payment history to determine source of problem and resolve them accordingly.
Facilitated technical issues and insure efficient service is rendered to the customer.
Maintained company records for regulatory compliance.
Experience
2-5 Years
Level
Entry Level
Education
M.B.A
Customer Care Advocate Resume
Objective : Customer Care Advocate is responsible for providing world-class customer service in a high-volume call center environment. The advocate will provide excellent customer service by taking ownership of customer inquiries, troubleshooting problems and escalating when necessary to ensure a timely resolution.
Skills : Organizational , Word Processing and Typing, Filing, Email.
Description :
Responded to customer questions via telephone and written correspondence regarding insurance .
Operated a PC/image station to obtain and extract information.
Documented information, activities and changes in the database.
Thoroughly documented inquiry outcomes for accurate tracking and analysis.
Developed and maintained a positive customer relation and coordinate with various functions within the company.
Contacted with PPO providers to ensure provider is in network, so members benefits are paid accordingly.
Provided customer service to consumer and business customers, handling billing, collection and retention issues.
Experience
2-5 Years
Level
Entry Level
Education
High school
Customer Care Advocate Resume
Objective : To obtain an opportunity that will allow me to grow where I can utilize both my personal, professional skills and knowledge within the industry and contribute towards it.
Skills : Microsoft Dynamics, Bilingual Spanish, Microsoft Office.
Description :
Responsible for answering and accommodating all inbound calls.
Assisted customer with the introduction and information of the scooter store.
Handled large customer data entry, processing referrals, and follow up business reply cards.
Followed up on important valuable leads from potential customers from the internet.
Worked with important and valuable software such as Word, Outlook, Power Point and Excel on a daily basis.
Assisted customers with status and lead time of their vital order.
Initiated a follow up process for sales, service issues, and document resolution.
Experience
2-5 Years
Level
Entry Level
Education
BA
Customer Care Advocate Resume
Summary : Motivated and goal-oriented professional with proven record of success in customer service and tenant relations possessing the interpersonal skills to forge and sustain critical relationships.
Skills : Microsoft Word, Excel, Data entry.
Description :
Accurately provided policy information to ensure claims processing accurately.
Ensured the timely completion of preventative maintenance and emergency technician calls.
Maintained a database of all monthly contracts, escalations and cancellations and process e-receivable actions.
Served as liaison between departmental staff and customers, ensuring complete customer satisfaction.
Established and maintained strong relationships with all accounts via continual follow up and monitoring of any issues.
Achieved all face-to-face and account management visit company goals.
Served as Safety Champion including leading module training for technicians, hiring outside vendor trainers, coordinating meetings.
Experience
10+ Years
Level
Senior
Education
MBA
Customer Care Advocate Resume
Objective : Customer Care Advocate offering a wealth of experience and achievements in the areas of: order management, customer service, administrative management and sales and amplified customer satisfaction .
Skills : CRM Software, Microsoft Office, Microsoft Outlook, ERP.
Description :
Advocated on behalf of pathology customers, partner with internal stakeholders across the enterprise to resolve issues, determine root cause .
Consulted and attentively listen to customer inquiries and concerns regarding the pathology billing process, identify key issues and provide appropriate responses.
Ensured compliance with company policies regarding quality, brand image and customer retention goals.
Ensured continuous communications with customers demonstrating strong follow-up priorities .
Maintained regular dialogue with stakeholders (ex: Sales, Inventory, Distribution Operations) ensuring pathology medical supply levels are adequately aligned.
Served as a key resource to doctors and other pathologists requesting stains, calls from cancer facilities requesting blocks to be sent for cancer patients.
Trained to provide prompt, accurate and courteous replies to telephone health insurance inquiries.
Experience
2-5 Years
Level
Entry Level
Education
Diploma
Customer Care Advocate Resume
Headline : To obtain a position as a Customer Care advocate with a company where I am able to utilize my skills and experience to their full potential that will lead to career development and more challenging opportunities.
Skills : Epic, Ecw, Microsoft Office, Good communication skills.
Description :
Answered an average of 60 customer calls in a day through the call center queue.
Managed contribute to maintaining the service level agreement for a year.
Handled billing inquiries, and pursued and developed new accounts .
Promoted to the On call Desk after one year of service as a Customer Care Advocate.
Responded to emergency outage calls for large business.
Responsible for reporting media inquiries to the Executive Office in a timely matter.
Promoted to the Account Investigations Team and account Investigations Team.
Experience
5-7 Years
Level
Executive
Education
Diploma
Customer Care Advocate Resume
Headline : Customer Care Advocate is responsible for establishing, implementing and maintaining a customer service strategy for the company. This role will be instrumental in developing, implementing and executing a customer service program that meets company strategic goals.
Skills : Microsoft Office Suite, Customer care.
Description :
Accurately documented all information in the appropriate fields and/or account notes.
Maintained accuracy when entering demographic and insurance information in the system when treatments administered.
Handled the telephone and answers all questions in a timely manner.
Inquired account system to identify any previous unpaid liability.
Reviewed policy plans and provisions to determine available options.
Maintained professional in all communication with members, co-workers and external vendors.
Ensured members receive effective and efficient support and assisted members with form completion, complaint.
Experience
5-7 Years
Level
Executive
Education
Diploma
Customer Care Advocate Resume
Headline : Extensive background in Customer Service relations. Comprehensive experience in personnel, training, supervision, motivation and evaluation.
Skills : Microsoft Office, Type 45 Wpm, Clerical.
Description :
Provided technical service to commercial/residential customers of a major telecom company.
Assisted customers with repair of telephone systems.
Operated 4TEL test equipment to analyze and identify various causes of service interruption.
Upgraded switch database to resolve technical failures.
Troubleshot and routed ADSL/ISDN Competitive Local Exchange Carriers.
Marketed and sold additional features and services, including Caller ID, three-way calling, inside wire maintenance, and long distance service.
Assisted customers with isolation and technical support for their business and residential accounts.
Operated reviewed and adjusted billing for customers' accounts.
Experience
5-7 Years
Level
Executive
Education
A.S in business
Customer Care Advocate Resume
Summary : Highly organized and passionate individual that is looking for a company that will motivate and provide with professional growth opportunities. Seeking a position that will utilize my vast experience working in the field of customer advocate.
Assisted a high volume of Spanish speaking residential customers performing a variety of functions utilizing complex online systems.
Provided exceptional customer service to guarantee customer satisfaction and brand loyalty.
Coordinated home dispatches based on customer ability to meet technician.
Expanded customer knowledge regarding services available in their service area .
Designed and launched office wide sale promotions for the Circle of Success program.
Assisted in relief supervisory capacity coaching employees with complex service order related issues and provided techniques to enhance their selling abilities.
Actively assisted in training new hire employees as an In-house Trainer.
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