Customer Care Supervisor Resume Samples

A Customer Care Supervisor will help in training and motivating the Customer Care employees as they handle and answer complaints, and provide support to the clients. Some typical duties found on the Customer Care Supervisor Resume include – hiring and training employees, monitoring progress of customer care representatives, coaching and guiding them to cultivate knowledge and skills that will help them in providing excellent customer service, identifying operational issues, monitoring and evaluating agent performance, preparing reports and scrutinizing data, and working with other supervisors and management team members.

Common requirements expected from the employer’s side are – supervisory experience, proficiency with technology mainly systems and software applications, exceptional verbal and written communication skills, the ability to coach and train employees and the potential to handle busy hours. While a high school diploma is mandatory, more education mainly in the management side will be preferred.