Customer Experience Manager Resume Samples

Description :

1. Advised customers on their vehicle's condition and recommended scheduled maintenance.
2. Assisted Store Manager is supervising and delegating automotive work orders - Performed basic repairs such as oil changes, tire replacements, brake replacements, and alignments.
3. Analyzed End of Day Reports from previous days' business for area of opportunity.
4. Performed basic accounting entries when reconciling bank deposits and vendor payments - Accepted accountability and responsibility for achieving or not achieving sales goals.
5. Provided exceptional customer service by giving short tours of the facility and making sure customers were comfortable while their trucks were being serviced.
   
6. Handled customer complaints appropriately in efforts to maintain business relationship - Helped other Firestone and Tires Plus locations as needed Accomplishments I was in the top 10% in selling in house credit cards out of the district of 25 stores.
7. Skills Used Supervisory Coordinating/Organizational Team Leader/Team Work Mechanical aptitude Analytical Interpersonal Communication.

Experience

2-5 Years

Level

Junior

Education

Business

Description :

1. Managed 25 employees and 3 direct reporting managers, constructed weekly schedules, fostered in career development and succession planning.
   
2. Responsible for recruitment, interviewing and training of all new hires including seasonal hires.
3. Maximized employee engagement by creating multiple contests to inspire associates to perform to a certain KPI or measurable goal.
4. Identified and implemented new policies, reworked and streamlined business strategies.
5. Redesigned the clientele loyalty program which resulted in creating more profitable traffic.
6. Analyzed and monitored performance metrics including those from the customer experience survey ultimately increasing the shopping experience by 39%.
7. Tracked managerial logistics daily and created a series of audit forms and performance guidelines to allow me to coach the team on areas for improvement.

Experience

2-5 Years

Level

Executive

Education

Organizational Communications

Description :

1. Developed strategic internal marketing plans to build consumer traffic and increase employee product knowledge.
2. Conceptualized all corporate events, developed Event Planning timeline and designated assigned roles to peers and staff.
3. Developed and maintained all external vendor communications.
4. Planned strategic event coordination to ensure all deliverables were in place, all external vendors were notified and confirmed.
5. Supervised cross functional teams for visual showcasing and brand marketing to guide consumers through each event leading to purchase.
6. Implemented interior marketing campaigns to build brand knowledge, product awareness and event concepts to ensure staff was fully informed of all new lines, events and marketing.
7. Consumer sales and service; delivering the highest quality of service on a continual basis to ensure all consumers needs were met.
8. Developed quarterly sales campaigns for all staff to build on LY and achieve annual ROI.

Experience

7-10 Years

Level

Management

Education

Bachelor Of Arts

Description :

1. Responsible for meeting quota criteria as well as ensuring those Quality Assurance guidelines were met and maintained.
2. Responsible for training new agents and advising agents in being able to advance sales on the sales floor.
3. Responsible for offering peers and agents instruction through visual and audio training alike.
4. Supervise and scan calls performed by the agents and look for key ways to make the calls and customer service a better experience for both the company and the customers we serve.
5. Monitor sales calls and help maintain and quality assurance in compliance with Direct TV guidelines.
6. Perform routine checks and balances on analytics and audit reports.
7. Maintain constant and effective communication with client and assemble reports on ways in which to improve on a new setting trend and or confirm information that's already been discovered.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Managed client projects for new and existing services deployments, migrations, and upgrades.
2. Managed cross functional Project Team including account management, developers, production, support, training, and quality assurance teams.
3. Initiated cross-training with other departments to improve workflow and streamline project completion.
4. Reduced overall issue resolution process with a client focus reducing overall departmental costs and increasing +1 sales.
5. Streamlined Quality Assurance process while fostering Agile methodologies creating comprehensive knowledge collection.
6. Modernized product and process documentation by cultivating team knowledge share, tools.
7. Developed processes with a Client focus; from prospecting, delivery, additional sales opportunity, and beyond.
8. Incorporated reporting and knowledge sharing allowing for easy integration for any team member.

Experience

0-2 Years

Level

Entry Level

Education

Executive Leadership

Description :

1. Oversaw the Customer Shopping Experience, Value Proposition Execution and Business Results, fostered employee innovation, influenced across department lines, empowered and managed the custom.er experience end to end.
2. Provided orientation, training, development, and work direction.
3. Responsible for holding leadership meetings with sales supervisors weekly to communicate goals and strategies to implement.
4. Cultivated a team effort among employees, express, model, and reinforce company goals and objectives daily.
5. Provided total store direction and management authorization as needed.
6. Accountable for Store Business objectives as well as Magnolia Home Theater Sales, Installation teams, Professionals, and Consultants.
7. Won several incentive based contests.
8. Grew and promoted several associates while in position.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Promoted to Manager position to develop and supervise a team of 15+ sales associates and cashiers.
2. Fosters an environment in which customers enjoy a high level of service and employees are motivated to deliver a world class experience.
3. Manages front end operations to deliver friendly and efficient transactions at checkout.
4. Leads an exceptional experience on the sales floor by providing friendliness and knowledge to customers shopping for their crafts needs.
5. Delegates and supervises zone assignments to maintain a five star environment for the customer to shop.
6. Opens and closes the store in absence of the Store Manager.
7. Processes damages, inventory adjustments, freight deliveries and facilities maintenance.
8. Achieves sales goals and supervises the achievement of associates' individual goals.

Experience

10+ Years

Level

Senior

Education

Ministry

Description :

1. Represent the voice of the consumer in project meetings and provide consumer centric tools and methods.
2. Designed, managed and conducted contextual research with four key stakeholder groups to inform redesign of Regence.com and partnered with designers to implement key findings.
3. Lead a cross functional team focused on highlighting the voice of the consumer.
4. Prioritized, created and socialized member impact from a wide range of projects.
5. Created a customer journey map for members enrolling in Health Savings Accounts based on insights from internal stakeholders.
6. Work with internal stakeholders to close the gaps and improve the experience.
7. Influence leaders based on member insights.
8. Work with multiple projects and campaigns to infuse the voice of the member.

Experience

7-10 Years

Level

Management

Education

Industrial Design

Description :

1. Recruited, hired, developed and retained retail talent for the purpose of encouraging customer loyalty and profitability.
2. Built and maintained effective relationships with colleagues, upper management, and customers.
3. Held each team member accountable for achieving brand and performance goals.
4. Offered direction and gave constructive feedback to motivate team members.
5. Built customer confidence by actively listening to their concerns and giving resolutions.
6. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
7. Responsible for performing opening and closing management functions, which included counting/reconciling cash drawers, safes and entering bank deposits.

Experience

2-5 Years

Level

Junior

Education

Psychology

Description :

1. Responsible for basic upkeep of every service vehicle.
2. Responsible for greeting customers and assisting them in the loaner or rental process.
3. Responsible for compiling information for weekly and monthly revenue reports.
4. Responsible for handling insurance claims and damages to every loaner.
5. Acts as the middle man for the dealership and the General motors to handle any customer complaints towards the dealership and to figure the best solution to solving the issue.
6. Handling any customer assistance cases that the dealership is assigned.
7. Reaching out to the customer and General Motors to find the best scenario that assist the customer and General motors.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Train, coach, model and enhance a seamless customer service focus by creating a friendly, helpful, and knowledgeable environment towards guest and sales associates.
2. Provide ongoing feedback positive/negative to sales supervisors, and sales associates on a everyday bases.
3. Monitor coverage of all areas of sales floor/zone to maintain and exceed sales focus and sales goals.
4. Responsible for staff recruiting, interviewing and training of potential managers, supervisors, and sales associates.
5. Work with general manager on completion of supervisors, and sales associates performance appraisals.
6. Supervise and mentor supervisors, and sales associates.
7. Interface with regional, district and headquarters employees when deemed necessary.

Experience

7-10 Years

Level

Management

Education

Music Technology

Description :

1. Answered customers' questions and addressed problems and complaints in person and via phone.
2. Opened and closed the store, which included counting cash drawers and making bank deposits.
3. Helped customers select products that best fit their personal needs.
4. Maintained visually appealing and effective displays for the entire store.
5. Educated customers on product and service offerings.
6. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
7. Kept current on market and product trends to effectively answer customer questions.
8. Completed floor replenishment to guarantee size availability and promote customer satisfaction.

Experience

2-5 Years

Level

Junior

Education

High School Diploma