A Customer Inquiry Representative provides customers the needed information and guidance for the inquiries placed by them. While duties vary based on the type of industry and customer’s requirements, certain core duties are common and outlined on the Customer Inquiry Representative Resume as – answering to customer’s inquiries, promoting products and services, solving complaints, escalating unresolved issues to higher authorities; and providing solution through email chats, live chats, or through the phone.
Successful resumes often demonstrate the following skills and abilities – very good communication skills, a courteous attitude, good computer skills, problem-solving skills, the ability to multitask, strong knowledge of the products and services offered by the company, and telephone etiquette. Formal education beyond a high school diploma or GED is not mandatory, as incumbents are trained on-the-job.
Objective : Currently looking for a full time Customer Inquiry Representative position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively.
Skills : Microsoft Office, Keyboarding, Billing And Coding, Communication.
Description :
Resolved billing and collection discrepancies.
Attempted to set up recurring payment methods for ongoing services and prepares adjustments/write offs or refunds as necessary.
Obtained and processed payments and resubmits patient statements as necessary.
Followed Apria guidelines and works with other appropriate Apria departments to assist in resolving patients accounts.
Pursued a degree in Computer Science, Engineering, Math, or a related field.
Knowledged of basics of C, C++, Python, Java, MATLAB, Assembly.
Helped students with accounts and subscriptions.
Experience
2-5 Years
Level
Junior
Education
GED
Customer Inquiry Representative Resume
Headline : To obtain a Customer Inquiry Representative position as a team-player where I can maximise my customer-service experience in a challenging environment to achieve the corporate goals, Responded to customer inquiries regarding account status via phone/mail, Researching customer accounts and accurately explains or resolves any billing concerns on accounts that are fully or partially unpaid.
Skills : Clerical, Medical office, medical assistant, manufacturing.
Description :
Responded to telephone, fax and EDI inquiries and orders from referral sources and homecare patients.
Documented referral request for coordination of care.
Provided information on equipment, supplies and services.
Maintained appropriate documentation received with order and conducts follow-up as applicable.
Verified insurance eligibility and benefits of patients.
Obtained verbal / written authorization for medical treatment from appropriate sources.
Verified insurance information for accuracy and completeness and resolves discrepancies as needed.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Customer Inquiry Representative Resume
Headline : Highly motivated and energetic college graduate with strong work ethics and professional goals seeking a career oriented job. I face challenges head on; work well under stressful situations and in fast-paced settings. I have been blessed analytically with common sense, intuitive instincts, and ability to think outside the box. I exemplify and maintain excellent research, organization, time management, and problem assessment/resolution skills.
Skills : Mathematics Tutor, Planning.
Description :
TN Responded to customer inquiries regarding account status via phone/mail.
Researched customer accounts and accurately explained or resolved any billing concerns on accounts that were fully or partially unpaid.
Demonstrated professional etiquette and courtesy when interfacing with internal or external customers.
Resolved billing and collection discrepancies; attempted to set up recurring payment methods for ongoing services and prepared adjustments/write offs or refunds as necessary.
Pursued patient for unpaid patient balances and/or payment obligations when insurance defaults, as permitted.
Took necessary steps to ensure insurance was re-billed, when appropriate.
Complied with Fair Debt Collection Practices Act (FDCPA) and HIPAA regulations.
Experience
5-7 Years
Level
Executive
Education
BA In Health Informatics
Customer Inquiry Representative Resume
Headline : Accommodating Customer Inquiry Representative who effectively manages strict deadlines, schedules and repetitive tasks with a positive, can-do attitude. Highlights Effective time management Problem resolution Strong organisational skills Deadline-oriented Superior research skills Insurance processing Flexible team player Health insurance processing Advanced computer proficiency High customer service standards (PC and Mac) Conflict resolution proficiency Complex problem solving.
Skills : Microsoft Office, Process Management, Product Assistant.
Description :
Performed debit, credit and total accounts on computer spreadsheets/databases, using specialised accounting software.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Verified and logged in deadlines for responding to daily inquiries.
Managed insurance records, patient charts and company files using online tracking system.
Updated patient accounts and information on a daily basis.Collected customer feedback and made process changes to exceed customer satisfaction goals.
Ran reports and supplied data to fulfil customer report requirements.
Helped instructors with course setup.
Experience
5-7 Years
Level
Executive
Education
MS
Customer Inquiry Representative Resume
Headline : Customer Inquiry Representative is responsible for Building customer loyalty by placing follow-up calls for customers who reported product issues, Ensuring all information regarding activity on an account was entered accurately into billing system, Obtaining and processing payments and resubmits patient statements as necessary, Obtaining clinical information needed for order processing or reimbursement, Resolving patient/customer complaints by identifying problems and coordinating appropriate corrective action.
Skills : Microsoft, Customer Service, Healthcare.
Description :
Answered inbound calls, took payments and worked with Excel, Office Word.
Helped patients with any billing concerned they may have.
Responded to emails and faxed any documentations that were needed.
Impacted the lives of Apria Healthcare's patients.
Assisted with any billing concerns they may have.
Helped me better understand the process of insurance when it comes to home healthcare.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Customer Inquiry Representative Resume
Objective : Strong background in customer service, accounts receivables, and working with doctors offices to obtain documentation for insurance purposes. Skilled at being around a fast paced environment, meeting deadlines, and work well with others. Experienced at being in a diverse environment and hard working. Computer skills include: Microsoft Word, Excel, Power Point, Rightfax and CutePDF.
Skills : Accounts Receivable, MS Office, Call Resolution Management.
Description :
Provided excellent customer service.
Assisted patient's with his or her billing inquires.
Took payments from patients.
Started the process for insurance changes when required.
Checked EOBs for patient to ensure that it is/isn't patient responsibility.
Made sure patient's demographics was up-to-date.
Located in an in-bound call center it is my responsibility to research and resolve an account with a one call resolution.
Experience
2-5 Years
Level
Executive
Education
Bachelor's
Customer Inquiry Representative Resume
Summary : Customer Inquiry Representative is responsible for Communicating with product development teams or internal departments to determine the best channels through which to reach the target market, Identifying the best channels through which products are sold, including market research, market surveys, web site searches and social media, Identifying sales opportunities in order to maximize revenue and minimize expenses.
Skills : Word, Microsoft Office, Excel, Power Point, Acis, Pro Med And Triage.
Description :
Discussed accounts with the patients.
Verified HIPAA on every call.
Used Work off 2 computer screens Trained on order management systems such as AS400, Content Manager, Agency Manager Knowledge of medical terminology, guidelines of ICD9, ICD-10, Medicare, Medicaid, and other insurance companies.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified time frames Addressed customer service inquiries in a timely and accurate fashion.
Fielded an average of 80 customer service calls per day.
Researched of the account I may be required to key and adjustment, quote a bad debt balance, re-bill insurance and process payments for balances due.
Experience
7-10 Years
Level
Management
Education
BA
Customer Inquiry Representative Resume
Headline : To obtain a Customer Inquiry Representative, identifying new products and services that need to be developed or redesigned, Maintaining up-to-date product knowledge base with information on new products, service improvements or new features that can be deployed into customers' systems, Establishing relationships with local merchants (e.g., restaurants).
Provided Customer Service in a friendly and efficient manner.
Communicated with customers through phone, email, or in person to address their needs and concerns.
Responded to inquiries in a timely matter.
Worked closely with other team members to understand the customers needs and concerns.
Performed research to develop unique solutions for the customers specific needs.
Trained the CIR team on topics such as: product knowledge, sales process, product knowledge, service standards, etc.
Acted as a leader within the company.
Experience
5-7 Years
Level
Executive
Education
BA
Customer Inquiry Representative Resume
Headline : Customer Inquiry Representative is Managing product inquiries from customers, Answering customer service questions via email, phone or in person, Responding to customer complaints, Providing a solution for potential customers on a daily basis, Coordinating with sales and marketing teams to generate revenue while meeting sales goals.
Communicated effectively with customers to gain information and feedback on products and services, as well as develop new business opportunities.
Developed rapport and relationship with customers by listening carefully to their needs, concerns, and questions.
Ensured that the CIR is aware of any potential conflicts of interest or conflicts of interest in their interactions with the company.
Used these contacts appropriately at all times.
Provided timely and accurate responses to customer inquiries to ensure that the company's quality standards are met; ensure that information is presented in a way that meets customer expectations.
Actively sought out new opportunities to increase revenue through referrals from CIRs with previous experience.
Answered basic customer questions to determine if a product fits into their needs.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Customer Inquiry Representative Resume
Headline : Obtain a Customer Inquiry Representative, responsible for Monitoring and forecasting revenue throughout the year, Acting as a leader within the company as part of the cross functional team that handles product inquiries, dentify new customers and existing customers with questions or concerns about a product or service, Assessing the value of existing customers and determine whether they are eligible for a discount on the product or service.
Skills : Product Management, Creative Skills, Case Management.
Description :
Identified and resolved customer complaints or issues with the product (if applicable.
Delivered solutions to customers in a friendly, professional manner.
Tracked monthly customer satisfaction scores (Satisfied Customers Per Month) for each product line and service offering provided by the company; tracks total satisfaction scores over time to identify trends and patterns, develop action plans, and identify areas for improvement.
Provided training on all product lines and services provided by the company.
Organised all data collected from surveys, case studies, feedback forms, etc. into meaningful charts.
Worked closely with marketing, sales, engineering to ensure success of each campaign.
Analysed customer needs and requirements to create a list of desired products and services.
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