A Customer Liaison acts as a liaison between the company and its customers and solves their problems and questions or concerns. While specific duties vary from company to company, certain core tasks are common and are listed on the Customer Liaison Resume as – coordinating with the proper company personnel, providing timely and accurate answers, processing customers’ orders; taking part in the management decisions, and guiding the customers in the right direction. Another crucial duty is to develop and foster a relationship with the company’s vendors, suppliers, and customers.
The most sought-after skills for the post include the following – customer-oriented attitude; excellent verbal and written communication skills; the ability to establish and nurture beneficial business relationships; and the capability to negotiate with others. An Associate’s degree along with a customer service experience is a mandatory requirement.
Objective : Self-motivated and results driven healthcare professional who views each unique patient engagement as an opportunity to deliver quality personalized service. Innovative problem solver with a proven track record of quickly diagnosing and resolving complex issues on behalf of patients which contributes to top-tier customer satisfaction ratings for employers.
Skills : Billing, Customer Service.
Description :
Responsible for the accurate scheduling of patient appointments on behalf of their primary care physician's office.
Maintained a commitment to excellence that increases internal and external customer satisfaction, while aligning personal goals with the overall strategic vision of the department.
Collaborated with site administrators to design efficient guidelines and protocols for contact center customer service liaisons to follow while engaged with patients.
Utilized telephone concepts an expert level; Teaches and guides others.
Able to coach, mentor and change behaviors of others.
Conducted Follow-ups calls and emails to verify customers' data and status and update EFM with new customer data or close account per customer's request.
Assisted Department with copying, faxing, filling, sorting and traffic tracking tasks.
Experience
2-5 Years
Level
Junior
Education
Human Resources Management
Customer Service Liaison II Resume
Summary : Dedicated and focused individual with exceptional creativity and leadership skills seeking a position to excel and grow with a company.
Provided updated pricing for recurring orders and quotations for new products.
Consulted with customers, sales, and engineering to ensure accurate orders and customers' needs were met.
Informed Account Team after updating billing system and customer profile.
Processed sales orders from quotation through delivery.
Coordinated procurement of raw materials and special packaging needs.
Tracked orders daily and initiated corrective action to resolve issues.
Kept customers and Sales Teams informed of order status.
Experience
10+ Years
Level
Senior
Education
BS
Associate Customer Service Liaison Resume
Objective : Department Supervisor has acquired extensive experience in leadership, team building and oversight in the healthcare field. Has been involved in employee accountability, productivity and performance appraisals. Has been able to create a positive environment while achieving significant improvements in employee productivity.
Skills : Microsoft Office, Sales, Management, Training & Development, Scheduling, Customer Service, Financial Services, Document Management.
Description :
Provided support for the outside sales team by ensuring a 99.8% or better order fulfillment for customer demands.
Coordinated and communicated with external and internal customers.
Supported sales representatives Maintained and monitored customer supply portals to guarantee complete compliance with import and export regulations for products supplied.
Provided material analysis and guidance to outside sales and customer to maintain proper inventory levels within the manufacturing supply chain utilizing excel and other proprietary software systems.
Reviewed and confirmed orders for accuracy.
Prepared continuous improvement reviews for major accounts.
Helped maintain VMI programs.
Computer entry and expediting of customer orders and quotations.
Processed customer requests for products and literature.
Experience
2-5 Years
Level
Entry Level
Education
Bachelor's In Marketing
Customer Service Liaison Resume
Objective : To empower economic structure through completions of all designated assignments while diversifying and expanding repertoire inside the company.
Skills : Bilingual, Data Entry, Inventory Management, Effiicent in Word.
Description :
Relocated to Plano, TX Not for Profit Insurance Company.
Responsible for speaking with providers and members concerning health benefits and inquiries.
Analyzed claims and modifying customer accounts to meet daily quotas and needs.
Gathered and verified all required customer information for tracking purposes.
Effectively managed a high-volume of inbound and outbound customer calls.
Accurately documented, researched and resolved customer service issues.
Evaluated consumer reports on a monthly basis.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Experience
2-5 Years
Level
Executive
Education
Business Administration
Customer Liaison Resume
Headline : As a Customer Liaison Director, responsible for working with assigned customer agencies in understanding their specific business needs, consulting, and advising on the most effective & efficient means of procuring the services and products to meet those business needs.
Provided a full range of administrative support to the local facilities General Manager as well as Arrow offices and other facilities around.
Gathered both written and orally, and elaborated in spreadsheets, charts and power point presentations.
Relayed on information given from the company's corporate headquarters, directors, and the general manager to different teams and or individuals throughout the operations facilities.
Oversaw a team of technicians within the facility and ensuring a daily goal is given and met.
Traveled upon request to the company's other facilities and corporate office for training as well as customer/client meetings and gaining face to face relations with individuals spoken to over the phone or through email on a daily basis.
Revenued for the facility and allocating to different levels of production to eliminate higher cost per piece.
Gathered catering for events as well rewards to the associates within the local facility.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Customer Liaison Resume
Headline : To obtain a Leadership in Customer Liaison position with a company that truly strives for operations excellence through continuous improvement through staff development including dedicated team involvement.
Worked as single point of contact for user trainings and metrics generation for GE Customer's Warranty Claims.
Managed multiple projects running on agile methodology, teams at Onshore as well as Offshore in the role of Project/Delivery Manager which involves Project Management, Resource Management, Customer Management and Team Building.
Worked closely with Business Relationship Manager, have addressed multiple RFQ (Request for Quote), Proposals, Statement of Work for GE Energy Projects.
Responsible for all activities of the quality department during absence of the manager.
Regularly visited to Customer Assembly Operations to review quality of DMI components and customer satisfaction.
Regularly attended and participated at weekly APQP, engineering, plant audit and review meetings to support launch of programs.
Experienced in using and implementing RUP (Rational Rational Unified Process) methodologies.
Experience
5-7 Years
Level
Executive
Education
Diploma
Customer Liaison Resume
Headline : Customer Liaison with 6+ years of experience in preparing and sending Closing Disclosures within the designated timeline to designate Settlement Agents and Obligors, and follows up with Settlement Agents for required documents for Final CD Approval.
Skills : Business Systems Analyst, QA Testing, Investment Banking, Insurance.
Description :
Assisted in managing Closing Disclosure Pipeline to ensure timely scheduling of all closings.
Assisted in monitoring the Closing email queue.
Established and maintained communication with Settlement Agents to request preliminary Closing Disclosure, wiring instruction, verify closing date & time and update LOS prior to preparing the Closing Disclosure.
Delivered Closing Disclosure to Obligor(s) and FC(s) electronically to obtain fully executed document within regulatory required timelines.
Assisted in completion of the funding worksheet as necessary.
Remained current on FHLMC guidelines, internal closing procedures and guidelines, and Company policies. Worked with outside and internal resources to maintain compliance.
Experience
5-7 Years
Level
Executive
Education
BA
Customer Liaison Resume
Headline : As a Customer Liaison, responsible for utilizing customer service and administrations background and to work in a creative, fun, and people first environment, Providing legendary customer service experience by utilizing extensive knowledge of service parts to maximize sales and profitability.
Skills : Microsoft Office Suite, Bloomberg System, Third Party Risk Modeling Tools.
Description :
Managed relationships between new buyers and Isola Homes.
Answered questions, requests, and the needs between mutual acceptance and closing.
Organized purchase and sale agreements and give feedback on counter offers.
Pointed of contact for buyer, real estate broker and customer service issues.
Managed database ensuring the most up-to-date information is available.
Updated internal staff with status changes of each real estate transaction.
Followed-up phone calls to recently closed transactions to make sure new homeowners are adjusting to new home.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Customer Liaison Resume
Objective : Over 14 years of experience as a Customer Liaison handling customer accounts and soliciting new accounts, well-versed in handling adverse situations and managing conflicts, and expertised in call handling, requests processing and service renewals.
Calculated correct orders total, & updated accounts, maintained detailes records for inventory management.
Applied highly effective selling skills while properly engaging, delivering and presenting solutions to customers.
Maintained accurate & current customer account data with manual forms processing & digital information updates.
Used company troubleshoot resolution tree to evaluate technical problems while leveraging personal expertised to find appropriate solutions.
Preserved revenue streams where posibble with strong communication and negotiation skills, used refunds as last resort to maintain customer satisfaction.
Worked with vendors to schedule more than daily pickups, weekly deliveries.
Managed essential knowledge database that supported mpfs relationship management.
Experience
2-5 Years
Level
Executive
Education
Diploma
Customer Liaison Resume
Summary : Seeking for a Customer Liaison position who is engaging and enthusiastic in hands-on learning, accomplished in challenging work in data entry or data analysis, food technology, or retail, Expertised in data analysis, computer software, and customer service, including retail. Experienced in laboratory protocol and scientific methodology.
Skills : MS Word, Administration Management, Office Machinery, Customer Service, Executive Support.
Description :
Provided high-level administrative support to President and Vice President of Manufacturing for one of America's leading manufacturers of high quality upholstered furniture for the hospitality and healthcare industries with over million in annual revenues.
Directed all administrative support efforts.
Acted as a focal point for assigned customer problems, questions or concerns.
Coordinated with the proper company personnel to provide timely and accurate shipment of products ordered and communicated any issues affecting shipment to customer and proper plant personnel.
Scheduled, organized and expedited shipments ensuring timely shipment and delivery of products ordered.
Prioritized and processed customer orders utilizing the AS system.
Coordinated the shipment of supplies to all Donnelley facilities including but not limited to International, LTL and Expedited shipments.
Experience
7-10 Years
Level
Executive
Education
Bachelor's
Customer Liaison Resume
Objective : To obtain a permanent position within a positive setting that utilizes my experience with in the customer service environment, as well as to provide with career opportunities that utilize my skills and abilities.
Skills : MS Word, Management Skills, Customer Service.
Description :
Managed pre-implementation activities for new projects ensuring that all preliminary tasks were complete, thus ensuring a fast implementation .
Provided pre and post software evaluations to ensure customer satisfaction with the software upgrade process.
Investigated and resolved any software problems that prevent full system use in the post-upgrade period.
Responsible for including pastime of payments and Billing of private landscape work.
Greeted and welcome guests as soon as they arrive at the office.
Directed visitors to the appropriate person and office.
Responded to and resolve escalated issues and/or unique or complex requests from customers.
Experience
2-5 Years
Level
Executive
Education
Customer Service
Customer Liaison Resume
Objective : Results-driven and detail-oriented professional with experience and that ability to understand and meet customer requests, strong Administrative with experience in service and manufacturing industries, Solid background in problem-solving and managing multiple projects, with well-developed organizational, communication and people skills, ability to identify, define and meet business partners' workflow priorities.
Reviewed technology needs and provided the best solutions applicable to their position or department project Ordered equipment in Maximo system and submitted Change Management requests to Technical Assurance team for new equipment configurations.
Ensured new equipment was delivered and set up to designated business partner in a timely manner.
Responded to email, IM and phone calls from assigned business partners and departments requesting computer accessories, access to network, and MS Outlook group.
Assisted managers with their new contractor, hire or intern applicable to their IT technology need.
Served as the Project Lead to oversee the upgrade of HMI's Corporate Cellular and BlackBerry Nextel iDEN devices to Sprint CDMA devices.
Reserved conference room, time slotted designated end users and supervised Sprint Nextel Corporation's work team.
Interfaced with customers and routine visits to handle customer concerns.
Experience
2-5 Years
Level
Executive
Education
Diploma
Customer Liaison Resume
Summary : Over 25 years of customer Liaison, have developed Special skills in customer service, handling detailed work, data entry, processing vendor payments, reconciling & balancing accounts and working with a very high level of accuracy, speed and precision, and have gained person who is ambitious, confident, self motivated, works well with others and takes pride in doing high quality work.
Skills : Customer Service Skills, Interpersonal skills, Listening skills.
Description :
Reviewed contracts with government entities.
Complied and updated reports required by customers.
Analyzed orders for compliance with State Department, Commerce Department, Table of Denial/E-Customs Visual Compliance, Boycott, import and export compliance regulations.
Established efficiencies within transportation and delivery department Enhanced communication and networking capabilities of company.
Worked with customers to resolve any sales or operations department issues on major Fax, Email and Voice mail broadcasting accounts.
Responded to customer requests for meeting rooms by obtaining necessary information using Cisco phones, Microsoft Outlook, and fax machine.
Scheduled and make necessary changes to multiple conference room schedules for 5 entities and Cisco Meet-Me conference lines for the entire health system.
Experience
10+ Years
Level
Senior
Education
Customer Service
Customer Liaison Resume
Objective : Seeking for a Customer Liaison position who is challenging and rewarding position with a company that will utilize my education, training and experience, as well as have room for career advancement.
Skills : MS Office, Customer Service Skills, Time Management Skills.
Description :
Processed all invoices and recorded in job file.
Followed up on aged receivables with customers.
Maintained cell phone accounts, fuel cards and makes changes as needed.
Matched invoices, receiving reports, and purchase orders to complete three-way match.
Processed all online orders for business cards, invitations, event favors etc.
Prepared all contractual agreements and collected all applicable deposits.
Performed order data entry,filing and faxing of appropriate documents.
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